Going forward, I'd say don't throw the baby out with the bathwater. Keep the download version, AND offer multiplayer on the web-based and mobile platforms.
Today at 32Red I did experience what I consider to be a very serious display glitch on Carnaval. I've yet to hear back, I do realize it's not a support level issue. As I only took about 5 spins, and one that paid way more than I saw, and one that paid way less, but playcheck was showing something quite different, I'm sure it was a display glitch. I'm not looking for any compensation, I just wanted to report the errors. Been around the block so screenshotted the second occurence. And there was a spin won $1.25, which I saw a spin paid $1.25, but when I checked playcheck I think but not sure it was a different set of reels that paid the same.
I also experienced good support that wasn't telling me to clean my cache and cookies, and I'm sure they escalated it properly.
And experienced very nice staff that granted me an extra half-hour several hours later to claim the day's 100% match as obligations and company prevented me from loading my card in time.
Although brief, my experiences with
Unibet have been mostly good. They have a pretty squeaky-clean reputation here, so I will try not to lose sleep just yet.
I would greatly miss the download client if it goes though. I just get such great smoothness, quick spins, access to stats, etc. Some of the more recent releases play awful on it, and they play awful on multi-platforms too.
