Just lost 11k of winnings at 32red due to "pending withdrawals"

[Harry_BKK]

Welcome to the discussion!

Well it would seem there's some discrepancies between what CS told you, and what others have stated in this thread regarding the effects reversals have on pending times.

Your information only now heightens the curiosity as to why the OP's pending period went on for 6 days. Did I miss that explanation earlier in the thread?

Hopefully this now convinces you that this thread isn't just about the OP's story, or pointless, but is serving a purpose to understand and clarify the certain inner workings of these dreaded pending periods. Yes it is easy to say 'if you don't like them play elsewhere', but if someone likes the casino for all it's other pros, and can use will power to overcome any temptation to reverse, then at the very least we can clarify any misinformation that may be coming through from member's own experiences.

And just for the record, I can't be wrong, because I never stated the clock resets, I was merely repeating the information given in this thread by the OP.

Thanks.

This from the OP's post on page 8, post no. 73 of this thread:

The only issue with this thread about 32red is why were the withdrawals in pending for so long. When I called to find out why its taking them a few days and why are the winnings still in pending state after 4 days I was told everytime I reverse and withdraw again it resets the clock. It made no sense to me because I had never busted out on my winnings and always had a few thousands in pending withdrawals. So I asked Jonathan. Johnathan confirmed that if i withdraw $100, then reverse $20, and later withdraw another $40, the clock is still ticking from the original $100 but the new $40 will start a new clock. This confirms the flaw in the system. Because when i was told that 3k will be processed 4 days ago, i was up at 5-6k in withdrawals at the time and made sure not to go less than 3k. The next day, 4.8k of withdrawals were still sitting in pending. Another 36 hours and still sitting in pending.

i was in the same situation as the OP with 4 pending withdrawals and lots of reversals in between that i lost the timeline when they should have been due to be paid.... same as the OP i received out of the blue 100$ into my Neteller account from those withdrawals, the rest was left pending. Why? Never got an answer.

Fact is she made the first withdrawal on Saturday and other than the 100$ she received, the first and all the following reversals were still pending the following Friday!!!! That is a solid week keeping a player waiting. This is nowhere stated in their T&C's and a predatory practice. I think every withdrawal should have it's own 24hr pending period and be paid after that no matter if you have reversed a part and re-withdrawn again.

 

[Harry_BKK]

I just spoke to 32 red and this is what they told me

: Once you have requested a withdrawal, it will show as pending until processed, usually around 24hrs after the request during UK banking hours (9am to 5pm Monday to Friday). Withdrawal requests outside of UK banking hours will show as pending until the next banking day.
Me: ok

You only need to wait the 24 hours if you reverse it won't effect the time of the withdrawal
Me: ok great you mind if I copy that

So why was one of my withdrawals not paid when i made it 23hrs 48mins earlier? Is that not around 24hrs? I even wrote to the payments team whether they can do it, they said NO, minimum is 24hrs!!!

 

[davdav5678]

So why was one of my withdrawals not paid when i made it 23hrs 48mins earlier? Is that not around 24hrs? I even wrote to the payments team whether they can do it, they said NO, minimum is 24hrs!!!

Min is 24 hours as they said bud . You answer that one yourself

 

[Mozaik]

It sickens me to read such a story again. Although obviously the OP is at fault for being too greedy.

But why are 32Red and many other casinos not helping customers out though? Leaving funds out there open for reversal is a big temptation for the weaker player.
There are enough stories of gamblers losing all their winnings after a sizable win. Unfortunate, but sadly it's a reality.

I have no problem with pending periods, but still like to get my money as soon as possible. I would like to see these casinos to offer players irreversible withdrawals. Then the casino in question can leave the funds in a pending period as long they like, since they won't gain a penny from it.

But then their commercial goal will not be reached. I simply expect better morals from 32Red.

If I want to withdraw my money, then that's it! I have made my decision, and do not wish to play anymore until I have received my money. I'm sure most of the players feel like this, but still they have to lure players with a lack of willpower back in.

Please offer the player the opportunity to irreversibly lock their funds while awaiting processing with a simple click just as easy it is to reverse a withdrawal.

 

[davdav5678]

It sickens me to read such a story again. Although obviously the OP is at fault for being too greedy.

But why are 32Red and many other casinos not helping customers out though? Leaving funds out there open for reversal is a big temptation for the weaker player.
There are enough stories of gamblers losing all their winnings after a sizable win. Unfortunate, but sadly it's a reality.

I have no problem with pending periods, but still like to get my money as soon as possible. I would like to see these casinos to offer players irreversible withdrawals. Then the casino in question can leave the funds in a pending period as long they like, since they won't gain a penny from it.

But then their commercial goal will not be reached. I simply expect better morals from 32Red.

If I want to withdraw my money, then that's it! I have made my decision, and do not wish to play anymore until I have received my money. I'm sure most of the players feel like this, but still they have to lure players with a lack of willpower back in.

Please offer the player the opportunity to irreversibly lock their funds while awaiting processing with a simple click just as easy it is to reverse a withdrawal.

I think your thread reply say its all I agree with all of it .Have the option is nice to think a player could do that .Will it every come in to practice I guess we will have wait to see if laws change regarding it in the long run . In till then its withdraw when you win and don't sodding bitch and moan when you get greedy last thread reply lol

 

[dunover]

OK, here's what happened last time I had multiple withdrawals at Golden Lounge (a 32red site):

I made one for say £500, having left £70-ish to play with. let's say it was at noon on a Tuesday.

I subsequently won another £200 on top of the £70, so later that day (say 18:00) I made another w/d for £190 and left £80 to play with.

Late that evening about 22:00 I had made the £80 I was playing with into say £100, and made another w/d then clearing my balance out.

Next morning on the Wednesday I reversed £50 (all 3 w/d's still reversible). Now the reverse figure at that time was the TOTAL of all my w/d's i.e. 500+190+100 = £790. Reversing the £50 meant my w/d's were NOT affected as the £50 was taken from my LAST w/d of £100 made at 22:00 the previous evening. Had I lost that and left things as they were, I would have been paid over the next 24 hours THREE w/d's of 500+190+50.

(Bear with me here it's easier than it sounds!)

Now, let's say that £50 I reversed was lost, and I reversed another £70 - this would cancel out my LAST w/d of £100 and reduce the SECOND w/d of £190 to £170. Had I left them until end of business Weds. I would have been paid the £500 by close of business Weds. and at the start of business Thurs my w/d of £190 Tuesday made at 18:00 after close of business MINUS the £20 I reversed, thus £170.

OK, at weekends this would be over a longer timescale. What I am saying thus, is that as long as you don't completely wipe your withdrawal if you reverse some of it, the timescale of the remainder will not be affected. However, should you win with the part-reversal and then withdraw, then THAT w/d will be separate and the reversal period of 24+ weekends if applicable will start afresh for that w/d and so-on. This does appear to be the case in the OP's post.

If you think doing a part-reversal and then re-withdrawing from the proceeds of that part-reversal means it will simply be backdated to the time of the original w/d, then you are mistaken.

I still believe 32red do this, unless I hear otherwise from a rep. I do NOT believe that they will add the sum remaining of the original w/d to the sum of the LATEST one won with the part reversal and re-start the clock then.

 

[Mozaik]

I think your thread reply say its all I agree with all of it .Have the option is nice to think a player could do that .Will it every come in to practice I guess we will have wait to see if laws change regarding it in the long run . In till then its withdraw when you win and don't sodding bitch and moan when you get greedy last thread reply lol

As long they can get away with it, casinos will keep employing such practices. Thought gambling commissions were supposed to "protect" players with safety and responsible gambling guidelines. Seems to me they just consider the online gambling industry as just another cash cow, or they fail to actually comprehend what's going on in the industry.

I seriously wonder what type of people are even employed by such commissions. Have they even ever played at online casinos themselves? Or is the only input they take serious from the online casinos? Sometimes I just feel players don't really get taken serious despite these alarming threads.

 

[catapultaudio]

I feel horrible. I deposited last week $250. Won 4k and cashed out. Later i reversed $200 playing low bets but the slots were hot so i set my bets higher and luckily won another 3k. I just kept withdrawing large amounts and leaving $100 in to play for fun. As i would bust out i would reverse another $100... I called support to ask why are my withdrawals still pending after 3 days? I was told 3k will be processed today (this was monday) another $1800 will be processed next day. The reason being he said that apparently everytime you reverse even a small amount, and you withdraw again, it resets the clock. Long story short, i won over 13k but since pending withdrawals i managed to lose it all except for 2k. And the 2k was just removed from "pending withdrawal". I withdrew on Saturday and today is Friday. 6 days in pending withdrawal.
I know it is entirely my fault and im to blame for this, but i would NEVER have deposited that much if the winnings were in my bank account. This policy of not being able to flush your winnings really really SUCKS!!!!!!

Hey mate, I havent actually read the whole thread as yet but just wanted to say I feel your pain as I also lost 700 in the past couple of weeks because of this same policy change. I asked for a flush and it wasn't given then ended up reversing the lot after having a row with the mrs and lost it all ... of course I accept it is my own fault, thats life at the end of the day, but I sure as hell wish they would have just flushed it when I asked like they always did before. Time to play somewhere else I suppose?

 

[paul7388]

One thing ive noticed in this thread is so many people unhappy about many casinos pending periods and being able to reverse withdrawals.

It would be so much easier if casinos just operate like coral bookies do. If you withdraw it might be reversible till later that night but then it goes to department that processes withdrawals. It doesn't get processed right away and might not get processed till some point the next day but point is once its left reversible status theres no way to reverse it before it gets processed. Even if you contact CS you will be told sorry its not available to reverse.

So simple yet effective. if every casino did that then it wouldn't matter how long it takes till they do the withdrawals as theres no way of spending the money unless you reverse it in the few hours allowed.

 

[davdav5678]

As long they can get away with it, casinos will keep employing such practices. Thought gambling commissions were supposed to "protect" players with safety and responsible gambling guidelines. Seems to me they just consider the online gambling industry as just another cash cow, or they fail to actually comprehend what's going on in the industry.

I seriously wonder what type of people are even employed by such commissions. Have they even ever played at online casinos themselves? Or is the only input they take serious from the online casinos? Sometimes I just feel players don't really get taken serious despite these alarming threads.

You are right: notworthy some don't most of the time .I did too think gambling commissions were supposed to "protect" players with safety and responsible gambling .They do with depositing limits well you like to think .

The same thing should apply to reversing limits a player should have a right to say right i may reverse some amounts say you won 1,000 and think i want to reverse say £20 to £40 . They should be able to say right i had a win i reverse that amount and want to lock the rest in to withdraw and then ones the amounts hits the players account they can spend or do as they wish

Its up to the players and i suppose at the moment it comes down to self control of the players and what they want to do . I always think when i had a win anywhere and there a pending withdraw time .I think casino never like much people who do withdraw and without reverse cos at the end of the day they have to pay out your winning .

Of course no casino tell players to reverse that up to the player .

I expected if i worked for a casino it would put me off gambling altogether and just see it as people with cash to burn and don't think more of it and of course the dark side of losing it all . The way to think of it Is no casino your friend and always out to make money and always comes off better then the players . I read somewhere sites where people joined up via A LINK with a offer with out depositing and the player come via that way .The link you joined via gets a % of reversing winning

Something to think of next time making a reverse

play them at there game take a win and enjoy it

 

[mina888]

I withdrew on Saturday and by Wednesday the money was still in pending. I called support at 4:38 am UK time I think Shane or James it was who checked and said one payment of 3k will be processed today and $1800 will be processed the day after. This never happened despite the fact that I didn't let my pending withdrawals go below 3000 just for this reason. Next day and it's still in pending.

OK, here's what happened last time I had multiple withdrawals at Golden Lounge (a 32red site):

I made one for say £500, having left £70-ish to play with. let's say it was at noon on a Tuesday.

I subsequently won another £200 on top of the £70, so later that day (say 18:00) I made another w/d for £190 and left £80 to play with.

Late that evening about 22:00 I had made the £80 I was playing with into say £100, and made another w/d then clearing my balance out.

Next morning on the Wednesday I reversed £50 (all 3 w/d's still reversible). Now the reverse figure at that time was the TOTAL of all my w/d's i.e. 500+190+100 = £790. Reversing the £50 meant my w/d's were NOT affected as the £50 was taken from my LAST w/d of £100 made at 22:00 the previous evening. Had I lost that and left things as they were, I would have been paid over the next 24 hours THREE w/d's of 500+190+50.

(Bear with me here it's easier than it sounds!)

Now, let's say that £50 I reversed was lost, and I reversed another £70 - this would cancel out my LAST w/d of £100 and reduce the SECOND w/d of £190 to £170. Had I left them until end of business Weds. I would have been paid the £500 by close of business Weds. and at the start of business Thurs my w/d of £190 Tuesday made at 18:00 after close of business MINUS the £20 I reversed, thus £170.

OK, at weekends this would be over a longer timescale. What I am saying thus, is that as long as you don't completely wipe your withdrawal if you reverse some of it, the timescale of the remainder will not be affected. However, should you win with the part-reversal and then withdraw, then THAT w/d will be separate and the reversal period of 24+ weekends if applicable will start afresh for that w/d and so-on. This does appear to be the case in the OP's post.

If you think doing a part-reversal and then re-withdrawing from the proceeds of that part-reversal means it will simply be backdated to the time of the original w/d, then you are mistaken.

I still believe 32red do this, unless I hear otherwise from a rep. I do NOT believe that they will add the sum remaining of the original w/d to the sum of the LATEST one won with the part reversal and re-start the clock then.

 

[Harry_BKK]

I withdrew on Saturday and by Wednesday the money was still in pending. I called support at 4:38 am UK time I think Shane or James it was who checked and said one payment of 3k will be processed today and $1800 will be processed the day after. This never happened despite the fact that I didn't let my pending withdrawals go below 3000 just for this reason. Next day and it's still in pending.

Pretty much the same as my experience. So from 1-day pending period we moved to 1-week pending if you partially reverse & re-withdraw!!!!! The bosses must be laughing all the way to the bank!!!

 

[Dagobert]

Is this 32red?

Pretty much the same as my experience. So from 24hr pending period we moved on to 1 week pending if you partially reverse & re-withdraw!!!!! The bosses must be laughing all the way to the bank!!!

Are we talking about 32 red?

I would say leave these casinos..

Guts, Bethard etc pay when you push the button.

 

[Harry_BKK]

Are we talking about 32 red?

YES, unfortunately!!!

 

[Deeplay]

Shame as 32red were at the top of the game and now imo they are a less than worthy just average casino with horrible payout times. Why anyone who wants speedy cashouts would deposit there now is beyond me. Stick to the newer big guns redbet guts etc and many others who pay within hours or less. Closed my account with 32red a while back after years of playing. And wont re-open it. Sad to see the demise of what was one the best casinos out there.

 

[dunover]

I withdrew on Saturday and by Wednesday the money was still in pending. I called support at 4:38 am UK time I think Shane or James it was who checked and said one payment of 3k will be processed today and $1800 will be processed the day after. This never happened despite the fact that I didn't let my pending withdrawals go below 3000 just for this reason. Next day and it's still in pending.

In my experience 32red are pretty sharp at dealing with w/d's as soon as the 24-hr working day pending has expired. 3 days I've never heard of, usually a Sat w/d will be processed Monday. Did you ask if anything had gone wrong? This doesn't seem right.

 

[aceking123]

all i would state is if im in a real casino & go to the cashier to cash in , it takes the time from scanning the vouchers & counting the cash ( or chips ), to be paid )

reversing isnt available in a real casino , so why should online casinos be any different at all

ps even reversing a little has nothing to do with payout times i was told , you can reverse as much as you like , but if you get to zero then your next withdrawal will start again. i had this with 1600 , gave back 800 it was still paid on monday

 

[mina888]

The only money I received was $100.06 which was withdrawn on Jan 20th at 9:10 am PST which was in my account on Jan 22nd. Nothing else was processed. The $100.06 I withdrew was the smallest amount I reversed during the entire week and that was just to round up my 6k withdrawals at the time. I asked Jonathan through PM here when he pm'ed me 3 days ago about the situation, haven't heard back yet. I guess they're investigating the activities to see why the withdrawals were delayed so much. The last 2k that was finally removed from pending status on Thursday has yet to arrive in my account. But that could very well be my bank delaying the process.

In my experience 32red are pretty sharp at dealing with w/d's as soon as the 24-hr working day pending has expired. 3 days I've never heard of, usually a Sat w/d will be processed Monday. Did you ask if anything had gone wrong? This doesn't seem right.

 

[Harry_BKK]

In my experience 32red are pretty sharp at dealing with w/d's as soon as the 24-hr working day pending has expired. 3 days I've never heard of, usually a Sat w/d will be processed Monday. Did you ask if anything had gone wrong? This doesn't seem right.

The OP asked Jonathan about it and got this answer (post 73 of this thread):

So I asked Jonathan. Johnathan confirmed that if i withdraw $100, then reverse $20, and later withdraw another $40, the clock is still ticking from the original $100 but the new $40 will start a new clock. This confirms the flaw in the system. Because when i was told that 3k will be processed 4 days ago, i was up at 5-6k in withdrawals at the time and made sure not to go less than 3k. The next day, 4.8k of withdrawals were still sitting in pending. Another 36 hours and still sitting in pending.

EDIT - after seeing OP's last post. Was typing at the same time.

 

[Harry_BKK]

The only money I received was $100.06 which was withdrawn on Jan 20th at 9:10 am PST which was in my account on Jan 22nd. Nothing else was processed. The $100.06 I withdrew was the smallest amount I reversed during the entire week and that was just to round up my 6k withdrawals at the time. I asked Jonathan through PM here when he pm'ed me 3 days ago about the situation, haven't heard back yet. I guess they're investigating the activities to see why the withdrawals were delayed so much. The last 2k that was finally removed from pending status on Thursday has yet to arrive in my account. But that could very well be my bank delaying the process.

Please let us know when you have an answer so we know what the exact procedure is now.

 

[dunover]

The only money I received was $100.06 which was withdrawn on Jan 20th at 9:10 am PST which was in my account on Jan 22nd. Nothing else was processed. The $100.06 I withdrew was the smallest amount I reversed during the entire week and that was just to round up my 6k withdrawals at the time. I asked Jonathan through PM here when he pm'ed me 3 days ago about the situation, haven't heard back yet. I guess they're investigating the activities to see why the withdrawals were delayed so much. The last 2k that was finally removed from pending status on Thursday has yet to arrive in my account. But that could very well be my bank delaying the process.

Hang on, I'm a bit confused here - if you w/d £100.06 to round up to a total of 6k, then are you saying the rest of the 6k w/d was initiated BEFORE the $100.06, but the $100.06 was paid first?

If so very odd.

 

[mina888]

Hang on, I'm a bit confused here - if you w/d £100.06 to round up to a total of 6k, then are you saying the rest of the 6k w/d was initiated BEFORE the $100.06, but the $100.06 was paid first?

If so very odd.

Yes. That is exactly what I'm saying. I will update all once I hear back from Jonathan.

 

[konnor]

Make that a Lesson to be learnt

I stupidly reversed $44000.00 3 weeks ago. Yes, you read correctly. Felt like crap for about a good week, but it tought me to never reverse again. It really is not a great feeling. Since then, I have won $10000.00 without reversing it. The trick? Withdraw, sit back and relax, wait out the pending period, and think about what you would like to spend the money on. The house always wins when you reverse winnings. Plain and simple, NEVER EVER REVERSE WITHDRAWAL........whos with me?

 

[mina888]

I stupidly reversed $44000.00 3 weeks ago. Yes, you read correctly. Felt like crap for about a good week, but it tought me to never reverse again. It really is not a great feeling. Since then, I have won $10000.00 without reversing it. The trick? Withdraw, sit back and relax, wait out the pending period, and think about what you would like to spend the money on. The house always wins when you reverse winnings. Plain and simple, NEVER EVER REVERSE WITHDRAWAL........whos with me?

I still feel like crap after the 11k loss and I haven't played other than an $80 deposit due to boredom as I don't believe odds will be in my favor for a very long time. I may feel different next week or next month but I just hate looking at those slots. I took a lot of screen shots. I cant look at them because they will remind me of a very high and exciting time. I dont want to be reminded of how I blew it off in one week. I honestly thought my account was malfunctioning. I thought its finally paying off after years of being cold. If I lost 1k it would pay 2k or more suddenly. Until 11k was gone. BIG LESSON learned for me.

 

[jshort]

I stupidly reversed $44000.00 3 weeks ago. Yes, you read correctly. Felt like crap for about a good week, but it tought me to never reverse again. It really is not a great feeling. Since then, I have won $10000.00 without reversing it. The trick? Withdraw, sit back and relax, wait out the pending period, and think about what you would like to spend the money on. The house always wins when you reverse winnings. Plain and simple, NEVER EVER REVERSE WITHDRAWAL........whos with me?

For $10,000 +, I have a much more effective trick; smashing the effing laptop!

 

[konnor]

Lol

I thought about smashing my tablet, but then that means the house wins again haha. I didnt want to give them the satisfaction.

 

[mina888]

For $10,000 +, I have a much more effective trick; smashing the effing laptop!

If I was in the right mind at the time, I wouldn't smash my phone. I would close the app and never open again for 2 weeks or until i see the funds in my bank account. If only in the right mind psychologically. But when I was winning so much money, my logic and reasoning part of brain went dormant, my fight/flight part of the brain activated and all I could think about was "what if"?!?! Especially when the funds are 1 click away to be reversed and back in your account to continue with the "what if" process for a long period of time, it just makes it 200% more difficult for a weak person such as myself to sit back and wait. Because my logic and reason part of my brain is still hiding in the back of my head.

 

[konnor]

Ive had the same thoughts 'what if?' I got greedy and lost it all. Now, my thinking has changed dramatically since losing such a large sum. Now I have more respect for money won. This is why we gamble, to win money, whether great or small. We are not here to donate otherwise why put our hard earn cash into something where we have no control over rational thinking?

 

[horseplayer]

This whole pending time that most casinos insist on has always frosted my nuggets. Same with resetting the clock on reversals. I wish the Meister would come up with an Accredited Plus category for casinos that don't pull that bullcrap.

 

[Captain Chaos]

I thought about smashing my tablet, but then that means the house wins again haha. I didnt want to give them the satisfaction.

No, the house doesn't win! Your local electronics store does then!

That does suck so hard though. If I'd ever won that sort of money and thought I'd reverse I would do anything in my power to make sure I didn't. Laptop, Phone, both arms!

 

[gwolfman1]

Reverse withdrawal

I feel horrible. I deposited last week $250. Won 4k and cashed out. Later i reversed $200 playing low bets but the slots were hot so i set my bets higher and luckily won another 3k. I just kept withdrawing large amounts and leaving $100 in to play for fun. As i would bust out i would reverse another $100... I called support to ask why are my withdrawals still pending after 3 days? I was told 3k will be processed today (this was monday) another $1800 will be processed next day. The reason being he said that apparently everytime you reverse even a small amount, and you withdraw again, it resets the clock. Long story short, i won over 13k but since pending withdrawals i managed to lose it all except for 2k. And the 2k was just removed from "pending withdrawal". I withdrew on Saturday and today is Friday. 6 days in pending withdrawal.
I know it is entirely my fault and im to blame for this, but i would NEVER have deposited that much if the winnings were in my bank account. This policy of not being able to flush your winnings really really SUCKS!!!!!!

It really blows me away how players in countries where internet gambling is legal complain about not getting paid in days or hours after they win. I read a players complaint today because he had not received his winnings in 12hrs over a weekend. He made a posting about every 2-3 hours he still had not been paid. The customer service was from inetbet Eu . They e-mailed him on Monday I believe the first working day explaining there was a problem with Neteller I believe he was told that the problem was being retified shortly but he still kept posting every few hours complaining. He got his funds in a few days after requesting the withdrawal.

Here in the US it is very seldom to get paid in less than a week. The casinos seem to think since your from the US they can always jerk us around from 5-10 business days or more. It is a joke. They can send the funds always under a week if they choose to do so. When they do the paperwork involved to do the wire transfer we would receive the funds within 1 day . But they try to make it seem like it is our banks that always hold us up from getting the money quicker.

It is so obvious that they just hold up the money so we do just exactly what the player in the quote did.

 

[Harry_BKK]

Yes. That is exactly what I'm saying. I will update all once I hear back from Jonathan.

Mina, any feedback from Jonathan?

 

[mina888]

Mina, any feedback from Jonathan?

Only that they're reviewing the logs.

 

[Harry_BKK]

Only that they're reviewing the logs.

4 days to look at some logs! mighty complicated thing that must be. I hope you'll get an answer at some point.

 

[rafelito]

True, but some sites won't permit deposits while w/d's are pending. 32red will, but be sure before you deposit you will get a nice big reminder that you have '£xxx.xx available for reversal'..........

They just want to take your money

 

[fun4all]

They just want to take your money

An honest first post from a casino manager, welcome.

 

[mclee321]

They just want to take your money

 

[Harry_BKK]

Only that they're reviewing the logs.

mina, still no news from 32RED???

 

[mina888]

mina, still no news from 32RED???

I received a long email with logs but as soon as i read the part "our payments team will process all cash-in requests that have been in a pending state for 24 or longer" I stopped reading. Going through the logs will prove nothing as stated above, 24 hours or longer.

 

[Harry_BKK]

I received a long email with logs but as soon as i read the part "our payments team will process all cash-in requests that have been in a pending state for 24 or longer" I stopped reading. Going through the logs will prove nothing as stated above, 24 hours or longer.

As i expected mina. Not once did any of the 32RED guys give a clear answer in all the threads we had now regarding the latest changes and as i see now neither in personal messages to the players. So much for transparency and "player satisfaction is our top priority" (as they claim)

- no real answer why your withdrawals were kept pending for so many days
- and neither a clear answer if partial reversals and re-withdrawals re-trigger the 24hr pending period.

Well, i got one more time disappointed by them just a few days ago. i deposited some 17.000$ in January with a net loss of over 8.000$ (partially due to the reversals and probably indefinite pending of re-witdrawals) and had about 2500$ in comps including the DOTD matches. So i asked them for a monthly account review whether i could have a few extra comps considering the high losses and that i only had about 15% in comps so far. Got a very clear "NO" but he "managed" to top up my rubies!!!!!! A rubies top-up for 17.000$ in deposits!!!!!! Again so much for "player satisfaction is our top priority". I asked then for a further deposit match as goodwill, even that was declined.

So for me they have become one of the worst when it comes to extra chips, even with 1000's in deposits and losses. And nobody should tell me now that they have a great DOTD promotion. The daily matches are lately 2 x 10%, 3 x 25%, 1 x 50% and 1 x 100% / week, that is a max. 390 chips on deposits of 1400$, pretty low for online casinos and nothing special any more.

And to top it all off, the 100% matches are always on Thursday when they well know that most players will claim and play it only late afternoon after work, meaning that any withdrawals will be pending until Monday!!!! Hence, more reversals and less to pay out.

 

[mina888]

I totally hear ya. However one thing that was made clear was that if you make subsequent reversals, your original withdrawal will be untouched and any reverses you make will be taken from the most recent withdrawals. If you reverse the entire amount and withdraw again than yes the clock starts again.

As far as why there were such delays in processing the pending withdrawals I can spend several hours reviewing the logs but I know at the end of the day nothing will come out of it so why bother.

Valuable lesson. Don't touch your withdrawals no matter how long it takes to process. If you really must play than make a fresh deposit but don't reverse. IN my experience a fresh deposit it redeeming points has a better chance of winning than reversing withdrawals.

Am I still depositing at 32red? Of course I am. I have been busy depositing at other casinos but still come back to 32red. They got me hypnotized.

As i expected mina. Not once did any of the 32RED guys give a clear answer in all the threads we had now regarding the latest changes and as i see now neither in personal messages to the players. So much for transparency and "player satisfaction is our top priority" (as they claim)

- no real answer why your withdrawals were kept pending for so many days
- and neither a clear answer if partial reversals and re-withdrawals re-trigger the 24hr pending period.

Well, i got one more time disappointed by them just a few days ago. i deposited some 17.000$ in January with a net loss of over 8.000$ (partially due to the reversals and probably indefinite pending of re-witdrawals) and had about 2500$ in comps including the DOTD matches. So i asked them for a monthly account review whether i could have a few extra comps considering the high losses and that i only had about 15% in comps so far. Got a very clear "NO" but he "managed" to top up my rubies!!!!!! A rubies top-up for 17.000$ in deposits!!!!!! Again so much for "player satisfaction is our top priority". I asked then for a further deposit match as goodwill, even that was declined.

So for me they have become one of the worst when it comes to extra chips, even with 1000's in deposits and losses. And nobody should tell me now that they have a great DOTD promotion. The daily matches are lately 2 x 10%, 3 x 25%, 1 x 50% and 1 x 100% / week, that is a max. 390 chips on deposits of 1400$, pretty low for online casinos and nothing special any more.

And to top it all off, the 100% matches are always on Thursday when they well know that most players will claim and play it only late afternoon after work, meaning that any withdrawals will be pending until Monday!!!! Hence, more reversals and less to pay out.

 

[Harry_BKK]

I totally hear ya. However one thing that was made clear was that if you make subsequent reversals, your original withdrawal will be untouched and any reverses you make will be taken from the most recent withdrawals. If you reverse the entire amount and withdraw again than yes the clock starts again.

Still makes me wonder why only 100$ was paid out of my pending reversals and the rest was left pending for another day.

As far as why there were such delays in processing the pending withdrawals I can spend several hours reviewing the logs but I know at the end of the day nothing will come out of it so why bother.

That is why i said, so much for transparency. No clear answer, let the player figure it out, will keep him/her busy for some time.

Valuable lesson. Don't touch your withdrawals no matter how long it takes to process. If you really must play than make a fresh deposit but don't reverse. IN my experience a fresh deposit it redeeming points has a better chance of winning than reversing withdrawals.

Or better, do not deposit at casinos with no flushing and pending periods. Play at those with instant or near instant payouts. The others will feel the pinch and might change their view on pending periods.

Am I still depositing at 32red? Of course I am. I have been busy depositing at other casinos but still come back to 32red. They got me hypnotized.

I was too, for 3 years..... but now i am completely "de-hypnotized" .....won't be a regular anymore, that is for sure and as for deposits, well, i might have a go when the 100% match is available.

 

[rshkrn]

Hate the reversal bit also.......and I don't play at any casino that does not allow flushing and has reversible cashouts.......sure 32red is still awsome and reliable but I make my rules for my money deposits and withdrawal convenience and not they...Period

 

[dunover]

As i expected mina. Not once did any of the 32RED guys give a clear answer in all the threads we had now regarding the latest changes and as i see now neither in personal messages to the players. So much for transparency and "player satisfaction is our top priority" (as they claim)

- no real answer why your withdrawals were kept pending for so many days
- and neither a clear answer if partial reversals and re-withdrawals re-trigger the 24hr pending period.

Well, i got one more time disappointed by them just a few days ago. i deposited some 17.000$ in January with a net loss of over 8.000$ (partially due to the reversals and probably indefinite pending of re-witdrawals) and had about 2500$ in comps including the DOTD matches. So i asked them for a monthly account review whether i could have a few extra comps considering the high losses and that i only had about 15% in comps so far. Got a very clear "NO" but he "managed" to top up my rubies!!!!!! A rubies top-up for 17.000$ in deposits!!!!!! Again so much for "player satisfaction is our top priority". I asked then for a further deposit match as goodwill, even that was declined.

So for me they have become one of the worst when it comes to extra chips, even with 1000's in deposits and losses. And nobody should tell me now that they have a great DOTD promotion. The daily matches are lately 2 x 10%, 3 x 25%, 1 x 50% and 1 x 100% / week, that is a max. 390 chips on deposits of 1400$, pretty low for online casinos and nothing special any more.

And to top it all off, the 100% matches are always on Thursday when they well know that most players will claim and play it only late afternoon after work, meaning that any withdrawals will be pending until Monday!!!! Hence, more reversals and less to pay out.

LOL....I noticed that too! I only usually play weekends, and today 32red had a poxy 10% up to £$20 (didn't even bother taking it) Nedplay 100% up to £25 (but that's only as it's my first deposit of the month) and Golden Lounge had ZERO % on their silly roulette wheel thingy. Ironically I bust at the first 2 but made a nice £220 profit at Golden Lounge where there was no bonus.

As for the bullcrap about pending periods:

PENDING PERIODS HAVE ABSOLUTELY NO ADVANTAGE OR BENEFIT TO THE PLAYER, ONLY THE CASINO CAN BENEFIT FROM THEM!!

Bullcrap 1: Rogue casinos offer bonuses to reverse - I wonder why?
Bullcrap 2: Rogue casinos will not allow deposits while a cashout is pending. I wonder why?
Bullcrap 3: "Saves the player depositing again" Utter shite. If the player has a budget of £100, deposits £50 and wins a bit, then they can make an informed decision whether to deposit their remaining £50 from their payment method so as to not slow their withdrawal down.
Bullcrap 4: The banking interface will ALWAYS make you aware (if trying another deposit after winning) of that tempting pile of cash in the pending state - that's what they want you to see. They know that if you dip into it, there's a high chance that 'minus' on their balance sheet will be neutralized as you spunk the whole lot.
Bullcrap 5: If the deposit that created that win in your pending account was the only one you could afford then your decision to cash-out should be respected.
Bullcrap 6: Flushing costs a casino absolutely bugger-all! It can be automated so if no weekend CS/finance present all it does is remove a withdrawal from the player's banking interface and goes in the queue for Monday when the cashier comes back to work. It doesn't mean the casino has to do anything straight away. All MG Viper clients have the facility to flush via CS if the operator chooses it.
Bullcrap 7: Casinos can fully automate the cashout system for webwallets (Like Paddy power/Redbet etc.) so a VERIFIED player can be paid instantly 24/7 with no staff intervention necessary. NO excuse to pend that.....
Bullcrap 8: Pending periods are only there to ensure the money 'burns a hole in your pocket'. It ensures that this cash can only be spent on impulse back at the casino, and not on impulse down the local TV/Computer store or travel agents...
Bullcrap 9: If any casino claims this is a 'benefit to the player' it says a lot for their integrity.
Bullcrap 10: Roll on the day when the LGA's in your country make flushing instant and compulsory. If you win and want to carry on playing, simply keep part back and withdraw the rest. No need to keep it all in pending as a 'favour to the player'.

 

[davdav5678]

LOL....I noticed that too! I only usually play weekends, and today 32red had a poxy 10% up to £$20 (didn't even bother taking it) Nedplay 100% up to £25 (but that's only as it's my first deposit of the month) and Golden Lounge had ZERO % on their silly roulette wheel thingy. Ironically I bust at the first 2 but made a nice £220 profit at Golden Lounge where there was no bonus.

As for the bullcrap about pending periods:

PENDING PERIODS HAVE ABSOLUTELY NO ADVANTAGE OR BENEFIT TO THE PLAYER, ONLY THE CASINO CAN BENEFIT FROM THEM!!

Bullcrap 1: Rogue casinos offer bonuses to reverse - I wonder why?
Bullcrap 2: Rogue casinos will not allow deposits while a cashout is pending. I wonder why?
Bullcrap 3: "Saves the player depositing again" Utter shite. If the player has a budget of £100, deposits £50 and wins a bit, then they can make an informed decision whether to deposit their remaining £50 from their payment method so as to not slow their withdrawal down.
Bullcrap 4: The banking interface will ALWAYS make you aware (if trying another deposit after winning) of that tempting pile of cash in the pending state - that's what they want you to see. They know that if you dip into it, there's a high chance that 'minus' on their balance sheet will be neutralized as you spunk the whole lot.
Bullcrap 5: If the deposit that created that win in your pending account was the only one you could afford then your decision to cash-out should be respected.
Bullcrap 6: Flushing costs a casino absolutely bugger-all! It can be automated so if no weekend CS/finance present all it does is remove a withdrawal from the player's banking interface and goes in the queue for Monday when the cashier comes back to work. It doesn't mean the casino has to do anything straight away. All MG Viper clients have the facility to flush via CS if the operator chooses it.
Bullcrap 7: Casinos can fully automate the cashout system for webwallets (Like Paddy power/Redbet etc.) so a VERIFIED player can be paid instantly 24/7 with no staff intervention necessary. NO excuse to pend that.....
Bullcrap 8: Pending periods are only there to ensure the money 'burns a hole in your pocket'. It ensures that this cash can only be spent on impulse back at the casino, and not on impulse down the local TV/Computer store or travel agents...
Bullcrap 9: If any casino claims this is a 'benefit to the player' it says a lot for their integrity.
Bullcrap 10: Roll on the day when the LGA's in your country make flushing instant and compulsory. If you win and want to carry on playing, simply keep part back and withdraw the rest. No need to keep it all in pending as a 'favour to the player'.

Well said agree

 

[mimi26]

LOL....I noticed that too! I only usually play weekends, and today 32red had a poxy 10% up to £$20 (didn't even bother taking it) Nedplay 100% up to £25 (but that's only as it's my first deposit of the month) and Golden Lounge had ZERO % on their silly roulette wheel thingy. Ironically I bust at the first 2 but made a nice £220 profit at Golden Lounge where there was no bonus.

As for the bullcrap about pending periods:

PENDING PERIODS HAVE ABSOLUTELY NO ADVANTAGE OR BENEFIT TO THE PLAYER, ONLY THE CASINO CAN BENEFIT FROM THEM!!

Bullcrap 1: Rogue casinos offer bonuses to reverse - I wonder why?
Bullcrap 2: Rogue casinos will not allow deposits while a cashout is pending. I wonder why?
Bullcrap 3: "Saves the player depositing again" Utter shite. If the player has a budget of £100, deposits £50 and wins a bit, then they can make an informed decision whether to deposit their remaining £50 from their payment method so as to not slow their withdrawal down.
Bullcrap 4: The banking interface will ALWAYS make you aware (if trying another deposit after winning) of that tempting pile of cash in the pending state - that's what they want you to see. They know that if you dip into it, there's a high chance that 'minus' on their balance sheet will be neutralized as you spunk the whole lot.
Bullcrap 5: If the deposit that created that win in your pending account was the only one you could afford then your decision to cash-out should be respected.
Bullcrap 6: Flushing costs a casino absolutely bugger-all! It can be automated so if no weekend CS/finance present all it does is remove a withdrawal from the player's banking interface and goes in the queue for Monday when the cashier comes back to work. It doesn't mean the casino has to do anything straight away. All MG Viper clients have the facility to flush via CS if the operator chooses it.
Bullcrap 7: Casinos can fully automate the cashout system for webwallets (Like Paddy power/Redbet etc.) so a VERIFIED player can be paid instantly 24/7 with no staff intervention necessary. NO excuse to pend that.....
Bullcrap 8: Pending periods are only there to ensure the money 'burns a hole in your pocket'. It ensures that this cash can only be spent on impulse back at the casino, and not on impulse down the local TV/Computer store or travel agents...
Bullcrap 9: If any casino claims this is a 'benefit to the player' it says a lot for their integrity.
Bullcrap 10: Roll on the day when the LGA's in your country make flushing instant and compulsory. If you win and want to carry on playing, simply keep part back and withdraw the rest. No need to keep it all in pending as a 'favour to the player'.

It's Bullcrap 9, that irritates me the most!!

 

[Harry_BKK]

LOL....I noticed that too! I only usually play weekends, and today 32red had a poxy 10% up to £$20 (didn't even bother taking it) Nedplay 100% up to £25 (but that's only as it's my first deposit of the month) and Golden Lounge had ZERO % on their silly roulette wheel thingy. Ironically I bust at the first 2 but made a nice £220 profit at Golden Lounge where there was no bonus.

As for the bullcrap about pending periods:

PENDING PERIODS HAVE ABSOLUTELY NO ADVANTAGE OR BENEFIT TO THE PLAYER, ONLY THE CASINO CAN BENEFIT FROM THEM!!

Bullcrap 1: Rogue casinos offer bonuses to reverse - I wonder why?
Bullcrap 2: Rogue casinos will not allow deposits while a cashout is pending. I wonder why?
Bullcrap 3: "Saves the player depositing again" Utter shite. If the player has a budget of £100, deposits £50 and wins a bit, then they can make an informed decision whether to deposit their remaining £50 from their payment method so as to not slow their withdrawal down.
Bullcrap 4: The banking interface will ALWAYS make you aware (if trying another deposit after winning) of that tempting pile of cash in the pending state - that's what they want you to see. They know that if you dip into it, there's a high chance that 'minus' on their balance sheet will be neutralized as you spunk the whole lot.
Bullcrap 5: If the deposit that created that win in your pending account was the only one you could afford then your decision to cash-out should be respected.
Bullcrap 6: Flushing costs a casino absolutely bugger-all! It can be automated so if no weekend CS/finance present all it does is remove a withdrawal from the player's banking interface and goes in the queue for Monday when the cashier comes back to work. It doesn't mean the casino has to do anything straight away. All MG Viper clients have the facility to flush via CS if the operator chooses it.
Bullcrap 7: Casinos can fully automate the cashout system for webwallets (Like Paddy power/Redbet etc.) so a VERIFIED player can be paid instantly 24/7 with no staff intervention necessary. NO excuse to pend that.....
Bullcrap 8: Pending periods are only there to ensure the money 'burns a hole in your pocket'. It ensures that this cash can only be spent on impulse back at the casino, and not on impulse down the local TV/Computer store or travel agents...
Bullcrap 9: If any casino claims this is a 'benefit to the player' it says a lot for their integrity.
Bullcrap 10: Roll on the day when the LGA's in your country make flushing instant and compulsory. If you win and want to carry on playing, simply keep part back and withdraw the rest. No need to keep it all in pending as a 'favour to the player'.

I was told exactly that. The latest changes have been introduced to increase player satisfaction and it will not only benefit Club Rouge members but also tiers below it. Haven't seen one single thing that did that.

For me pending periods are pure predatory behavior, no matter what the name of the casino is, and also borderline rogue as it keeps the winnings, the player has won fair&square and requested to have paid out, on hold for 24-96 hours for no legitimate reason.

 

[dunover]

Casinos should move with the times. The landscape's changed now. We have automated instant banking nowadays and each year a higher proportion of casinos offer little or no pending time and with no small part played by feedback gleaned from forums like this. We see reps come on here promising even quicker payouts. If you go to GUTS they have a banner proclaiming 'we are shortly introducing machinery to make our payments even faster' or words similar. Yet they were as quick as hell anyway. Why any site wants to go against that trend and actually make them slower God only knows. This is a general opinion by the way, not about 'number-colour' although they seem to come up in this discussion quite a lot because ironically they were one of the pioneers of the fast cashier system.

People in general are accustomed to instant communication nowadays, as well as instant banking and shopping. If I can order a DVD from Amazon Friday and have it arrive Saturday (or even Sunday in some areas) then if I play at a casino Friday I want my winnings Saturday, not next bloody Tuesday or Wednesday. If they can't deliver it next day I'll buy from someone who can. Personally I use debit card, so am always prepared to wait a couple of days so the pending is slightly less important to me, but if I go back to Skrill I will reconsider where I deposit.

 

[Azzurri]

Maybe if any of you are heading to the Meister event you can raise these concerns with a 32red rep in person. Assuming a rep attends of course.

 

[Mouche12]

Why any site wants to go against that trend and actually make them slower God only knows.

I know! 32Red is a listed company, pure and simple, they want to keep their shareholders happy! (Mind you, I don't say I agree with it; advertising that they are (still) second to none no longer applies IMO).