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Bitch and Moan Just lost 11k of winnings at 32red due to "pending withdrawals"

Discussion in 'Casino Complaints - Non-Bonus Issues' started by mina888, Jan 23, 2015.

    Jan 23, 2015
  1. mina888

    mina888 Experienced Member

    Occupation:
    IT manager
    Location:
    Vancouver, Canada
    I feel horrible. I deposited last week $250. Won 4k and cashed out. Later i reversed $200 playing low bets but the slots were hot so i set my bets higher and luckily won another 3k. I just kept withdrawing large amounts and leaving $100 in to play for fun. As i would bust out i would reverse another $100... I called support to ask why are my withdrawals still pending after 3 days? I was told 3k will be processed today (this was monday) another $1800 will be processed next day. The reason being he said that apparently everytime you reverse even a small amount, and you withdraw again, it resets the clock. Long story short, i won over 13k but since pending withdrawals i managed to lose it all except for 2k. And the 2k was just removed from "pending withdrawal". I withdrew on Saturday and today is Friday. 6 days in pending withdrawal.
    I know it is entirely my fault and im to blame for this, but i would NEVER have deposited that much if the winnings were in my bank account. This policy of not being able to flush your winnings really really SUCKS!!!!!!
     
    10 people like this.
  2. Jan 23, 2015
  3. davdav5678

    davdav5678 Dormant account

    Occupation:
    Architects
    Location:
    ESSEX UK
    O dear man what a loss indeed , I bet you feel gutted so I wont go on about reverse etc .:( Yes a lot of people don't like the new rules with the withdraw time etc . Most of time I always seem to have winning Fridays when I used to play there a lot .It was normal to wait to Monday to get the cash around 11am Monday morning . Did you not know about the new rules then as that's been in place seen before Christmas they used to flush on goodwill like you said .What a gutted bud you just have to stay strong and not reverse we all done it .:p Not that amounts tho maybe the odd few quid . You have to learn via your actions

    live and learn I think the answer is
     
    1 person likes this.
  4. Jan 23, 2015
  5. KasinoKing

    KasinoKing WebMeister & Slotaholic.. CAG MM PABnonaccred webmeister

    Occupation:
    House-Husband and Casino Advisor
    Location:
    Bexhill on sea, England
    I don't like to preach, but seriously if that amount of money was really important to you and yet you STILL did not have the will power to wait (no matter how long it takes) to get your withdrawal, I think you should be asking yourself if you should be gambling online at all.
    I don't think you should.
    So what would have happened if they had flushed and you got all that money? My bet is you would have just re-deposited and lost it all anyway, so what's the difference?

    KK
     
    18 people like this.
  6. Jan 23, 2015
  7. mimi26

    mimi26 Meister Member

    Occupation:
    nurse
    Location:
    uk
    it sucks that if you reverse a small amount the clock resets!!, Yeah it is your own fault but if you feel you cant play somewhere that does not flush just move on to another casino, I recommend GUTS no need to flush there they pay within 2 hours anyway, think I have deposited a hand full of times since these new rules came in, There is no other reason for having this no flushing option but to tempt players to reverse. Very player unfriendly
     
    2 people like this.
  8. Jan 23, 2015
  9. mina888

    mina888 Experienced Member

    Occupation:
    IT manager
    Location:
    Vancouver, Canada
    Thats interesting, why would you say that? I lost 3k at one point and busted out and started with $70 points redeemed and got it up to 13k. I got greedy and the money was there blinking at me.. Reverse me... I dont know what it is, I cant explain it but the money in my bank account feels like mine, whereas the money in the casino feels totally different.

     
  10. Jan 23, 2015
  11. davdav5678

    davdav5678 Dormant account

    Occupation:
    Architects
    Location:
    ESSEX UK
    I did not know that the clock resets ,Mind you I have not had a withdraw on there for sometimes as don't play there that much these days .Guts seems very player friendly for that quick withdraw time :notworthy
     
  12. Jan 23, 2015
  13. brianmon

    brianmon Meister Member webby mm4

    Occupation:
    self-employed
    Location:
    uk
    I agree. I've reversed in the past, and a few times it's been much more than I'd ever dream of depositing, had the money been in my bank
     
    2 people like this.
  14. Jan 23, 2015
  15. funnymunny

    funnymunny Sometimes here, always 'away' webby

    Occupation:
    CEO
    Location:
    Isle of Man, Macau or Vegas
    Sorry, but have to agree with KK here.

    Also, in a previous thread you already stated that reopening your account there was your "Worst Decision", and in another post, you said about the casino "I'm not happy". In the thread linked, and in this one you are berating the actions of a business, yet (IMO) continuing to play gives your endorsement to the changes made :confused:


    You knew there were changes & you knew what they were. You said you didn't like them, so why deposit again & continue to play?
     
    11 people like this.
  16. Jan 23, 2015
  17. Harry_BKK

    Harry_BKK Senior Member CAG mm1

    Occupation:
    job is OK
    Location:
    Balcony
    Deja Vu

    good to hear i am not the only one.... although in a negative sense....:mad:

    that is the exact reason the pending period rule & the stop of withdrawal flushing have been introduced. I lost myself within a week some 11K in withdrawals, had at some point 3 or 4 pending, couldn't even remember when they were due to be paid. Posted about this in another thread and got scolded by some CM members for talking bad about 32RED. However, this is a fact, the changes were made to improve profits....period and it does. Of course we should not reverse but i am used to play daily at 32RED, would always make a fresh deposit to claim the DOTD bonus, things would start well and then i would bust out on that and start reversing...it was like magic, 100's & 100's of spins between bonus rounds, no good line pays, nothing until i would loose the complete cashin and make 1 or 2 fresh deposits, suddenly the slots would come alive again and i would make it to another cashin, again pending period, next day fresh deposit for DOTD chips, same story again......

    end of story: i opened 5 new casino accounts in the past 2 weeks where withdrawals are paid 24/7/365 and within a few hours.

    What made me laugh is that Pat assured me in a message that these latest changes are made to improve player experience!!!! :confused: :eek:
     
    6 people like this.
  18. Jan 23, 2015
  19. davdav5678

    davdav5678 Dormant account

    Occupation:
    Architects
    Location:
    ESSEX UK
    lol to improve there profit more like lol:notworthy

    It is what it is
     
    5 people like this.
  20. Jan 23, 2015
  21. mina888

    mina888 Experienced Member

    Occupation:
    IT manager
    Location:
    Vancouver, Canada
    Harry I hate to say this but it makes me feel better to hear I wasn't alone in losing. You see, Ive lost so much of my own money before but this feels so bad. It means all the jumping ups and downs in excitments were really nothing. But im not going to deposit because i feel so sick right now of losing all of that...



     
    3 people like this.
  22. Jan 23, 2015
  23. mina888

    mina888 Experienced Member

    Occupation:
    IT manager
    Location:
    Vancouver, Canada
    All true. I hate all of what I said about them yes but I also love things about them too. They are my number 1 choice and have been for 7 years. I want to voice my opinion and for them to hear me out about what I dislike about them. After all isn't this the purpose of this forum? Customer satisfaction is their number one priority, well the more we (customers) speak up, the more likely they will hear us and make the necessary changes!!!

    You made a reference to my previous posts about negative thoughts but failed to make any reference to my really positive nites about them.


     
    1 person likes this.
  24. Jan 23, 2015
  25. funnymunny

    funnymunny Sometimes here, always 'away' webby

    Occupation:
    CEO
    Location:
    Isle of Man, Macau or Vegas
    Not it's sole purpose, but it is one of them.


    The last thread didn't result in any reversal of decision(s), so perhaps speaking-up directly to those at the casino, rather than in an anonymous forum would prove more effective(?).

    Just lost 11k of winnings at 32red due to "pending withdrawals": stupidity-is-doing-the-same-thing-over-and-over-again-and-expecting-different-results.jpg,Jan 23, 2015

    (I'm not saying anyone is stupid, but I think you get what I'm trying to say).


    I was trying to emphasise that your actions mentioned in your original post here repeated points that had been made by you (and others) in other threads. That hadn't succeeded in getting the decision(s) reversed & I doubt more complaints in this thread will either.

    From a player satisfaction perspective, these decisions appear to be bad. However from a commercial perspective, these decisions have proved successful (i.e. money that would have been previously cashed-out has been lost back to the casino). Players who are truly incensed it will (or at least should) play elsewhere. However it does seem that there are many that have been long-term players with high levels of deposits who will voice their objections, but continue to play. As the saying goes, actions speak louder than words.

    As far as their shareholers are concerned, I dare say they're more than happy, as their January '15 Trading Update states "The Company announces record annual net gaming revenues, up 26% to £32.1m in 2014 (2013: £25.4m), marking the 5th consecutive year of double digit growth." You must register/login in order to see the link.



    I am genuinely sorry that you and others don't appear to have the self-control required to prevent the reversals & subsequent losses, but you knew that cashouts & flushing had changed.
     
    6 people like this.
  26. Jan 23, 2015
  27. spintee

    spintee Meister Member webby mm2

    Occupation:
    gambler :)
    Location:
    Northants
    Wow, I am not going to read you the bible, I like a reverse, Low not so much liking it but its a convenience and instead of more funds out of bank, Like brianmon said, "more than I'd ever dream of depositing, had the money been in my bank"

    I would make a complaint about the 6 days pending withdrawal, That is bang out of order and Im sure there is some person working in this sector to make sure your funds stay in long if there's been a reversals, (Hat plz dun :)

    Any way thats bull carp about money starts again if reverse & makes a new withdraw, I could understand if you hat to reverse the whole lot than make a fresh withdraw, Is this the case? If not than Im a verry sorry 32red but that is some some bad tactics,

    You no what you want to now, win 10k and make loads of withdraws of £50, Play them at there own game and if ask why do this than say well instead of reversing the lot and lose it I can just do £50s

    Come on players, You have to all agree that a 6 day pending is taking the pi$$,

    Also I have seen somewhere on the forum that 32 has been top listed for best casino? I have nothing against them but after all the rule changes than plenty of more casino should have the spot.
     
    4 people like this.
  28. Jan 23, 2015
  29. Azzurri

    Azzurri Banned User

    Occupation:
    Non of your business
    Location:
    From Foil Land
    Wow.

    Some of you speak like you honestly have no heart at all.

    funnymunny, you seem to like quotes, so I wonder if you are familiar with the one about not saying anything at all if you have nothing nice to say?

    You may be right in your fiercely direct analysis of the situation, but this poor person came on here to vent, and clearly stated their own fault and poor judgement in the matter that led to this terrible loss.

    What are you trying to achieve by outlining what they already know, whilst also unnecessarily adding your own cold jabs by making references to being stupid? Your own self gratification? You want to show that you are a stronger person who has more self control and willpower, to not suffer such a fate? Bravo to you sir. :rolleyes:

    I see no reason for your holier than thou comments, other than to make this person feel even worse that they clearly already do.

    I think you seriously need to reconsider the appropriateness of your comments in this regard. I actually feel a little embarrassed and apologetic on your behalf. :rolleyes:

    This op caved into a process that is clearly implemented and utilized for one reason alone, and that is to prey on a very common weakness amongst all gamblers. That is a lack of willpower.

    Many of us have been down this road before to varying degrees, and felt the op's pain, so I don't see why anyone would want to single them out as some weak freak of nature because they caved to a process that is designed for that exact purpose. No gambler plays expecting to cave to the temptation of not stopping at the appropriate time, but it is proven time and again to be a common issue for many, if not yourself.

    Many other top casinos are proof that fast withdrawals can be the norm, and pending periods are nothing more then an advantage play against the customer to entice them to reverse their winnings. Any gambler already has that slight impulse that tells them 'what if', otherwise they wouldn't deposit and play in the first place.

    Casinos that then wave the temptation back in the customer's faces intentionally after a win, know exactly what they're doing, and to then restart the pending period after each reverse is just that much worse IMO.

    We all slip up at times and make mistakes. The OP can at least admit to their mistake, and has every right to then vent, and also vent about their dislike of the pending system, even if they were aware of it's existence.

    At the end of the day, if limits can be put on deposits to protect the customer, why can't limits be put on the amounts players can reverse? Simply because it is a system purely designed to prey on a gamblers biggest potential downfall, knowing when to quit.

    No gambler is totally exempt from this potential downfall, and I don't care how high and mighty anyone wants to pretend to be, we have all suffered from it at some stage.

    The worse thing you could then possibly come across, is a sympathetic ear that tells you you're stupid and should have known better.

    OP, sorry to hear this happened to you, and I feel your pain. You're not alone in this type of thing happening, but all you can do is move on and try to learn from it. I suffered a similar fate a long time ago, and simply voted with my wallet, and moved on to sites such as Guts and Betat who don't implement these evil pending periods.

    I have an account at 32red, and although I rarely play there, I have nothing against them personally, however this is a perfect example of the cold hard truth behind the unnecessary implementation of a system designed to break a players will. I don't by into the whole, it's a necessary process to ensure the casino's financial survival either.

    This is a billion dollar business for the casinos, so they're surviving just fine without the need for pending periods. Any pending periods are simply designed with one goal in mind, and that is to get a second chance at making sure the customer leaves with nothing.
     
    28 people like this.
  30. Jan 23, 2015
  31. mimi26

    mimi26 Meister Member

    Occupation:
    nurse
    Location:
    uk
    Can I ask is it the same at other casinos that if you reverse some winnings then the clock stats again?, so say for instance I reverse from 32red 23 hrs into pending time then it goes back to 24hrs
     
  32. Jan 23, 2015
  33. Azzurri

    Azzurri Banned User

    Occupation:
    Non of your business
    Location:
    From Foil Land
    That would suck ballz! :eek:
     
  34. Jan 23, 2015
  35. rshkrn

    rshkrn Senior Member

    Occupation:
    unemployed
    Location:
    Asia
    the recent changes are obviously meant to try and play with the psyche of players like the OP, in the old days the 11K would be already in the account by now.....:(

    Anyways......wish you learn from this and try to control a bit more next time you hit those big wins, and if you really want faster withdrawals, there are really lots of casinos who do that....
     
  36. Jan 23, 2015
  37. Gina Wild

    Gina Wild Experienced Member

    Occupation:
    Consultant
    Location:
    Austria
    truer words were never spoken
     
    4 people like this.
  38. Jan 23, 2015
  39. andym

    andym Experienced Member

    Occupation:
    student
    Location:
    germany
    why you guys still playing at 32red?
    I really dont get it...
     

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