Good Afternoon,
This is the first time I've ever had to do anything like this, so give me a chance.
As weird as it may be, me and my daughter in law play at the same casinos and play the same games. On the 24th Oct I deposited £300 with you for a £300 bonus and played on a slot called Super Monopoly Money. I eventually won and withdrew £447 (£147 winnings). There's some sort of bonus wheel where "Monopoly Money" goes and you can spin this for anywhere between 1x and 200x the amount in there. My daughter in law withdrew £359.25 (£59.25 winnings) on the 25th Oct.
The withdrawal wasn't in by the weekend just gone so I contacted live chat and was told there was an error on BGO's end and it'd be processed again by the Finance Team. My daughter in law had the same issue and was told the same. She was paid the next day, I was not. I then received an email saying that on Oct 27th there was an issue with the game I played and I wouldn't receive any winnings or withdrawals.
I'm not 100% on the rules of sharing information from my daughter in law, so I imagine it be best to get her to sign up here and post anything that could be useful for this complaint?
Anyway, email from BGO below.
"Dear Julia
As you may already be aware we took the decision to remove the Super Monopoly game on 27th October from the site in order to conduct an investigation following some recent irregular payouts.
We reserve the right to remove any game at any point under point 15 of our Terms and Conditions;
15 The Player understands that the Company takes no responsibility whatsoever, direct or indirect, for losses that may occur to the Player when playing the Game. The Company will not be liable for any financial loss to the Player in In the event of the cancellation of a game for any reason
As a result of our investigation into your specific gameplay we have taken the decision to remove all winnings and cancel your recent withdrawal(s). Please refrain from opening additional accounts with bgo as these will be detected and subsequent deposits and balances will also be seized.
I shall leave the matter with you.
Regards
Andrew
Customer Services Manager
bgo "
What I don't understand is why I haven't been paid yet my daughter in law has? Less than £100 in the difference between the two.
This is the first time I've ever had to do anything like this, so give me a chance.
As weird as it may be, me and my daughter in law play at the same casinos and play the same games. On the 24th Oct I deposited £300 with you for a £300 bonus and played on a slot called Super Monopoly Money. I eventually won and withdrew £447 (£147 winnings). There's some sort of bonus wheel where "Monopoly Money" goes and you can spin this for anywhere between 1x and 200x the amount in there. My daughter in law withdrew £359.25 (£59.25 winnings) on the 25th Oct.
The withdrawal wasn't in by the weekend just gone so I contacted live chat and was told there was an error on BGO's end and it'd be processed again by the Finance Team. My daughter in law had the same issue and was told the same. She was paid the next day, I was not. I then received an email saying that on Oct 27th there was an issue with the game I played and I wouldn't receive any winnings or withdrawals.
I'm not 100% on the rules of sharing information from my daughter in law, so I imagine it be best to get her to sign up here and post anything that could be useful for this complaint?
Anyway, email from BGO below.
"Dear Julia
As you may already be aware we took the decision to remove the Super Monopoly game on 27th October from the site in order to conduct an investigation following some recent irregular payouts.
We reserve the right to remove any game at any point under point 15 of our Terms and Conditions;
15 The Player understands that the Company takes no responsibility whatsoever, direct or indirect, for losses that may occur to the Player when playing the Game. The Company will not be liable for any financial loss to the Player in In the event of the cancellation of a game for any reason
As a result of our investigation into your specific gameplay we have taken the decision to remove all winnings and cancel your recent withdrawal(s). Please refrain from opening additional accounts with bgo as these will be detected and subsequent deposits and balances will also be seized.
I shall leave the matter with you.
Regards
Andrew
Customer Services Manager
bgo "
What I don't understand is why I haven't been paid yet my daughter in law has? Less than £100 in the difference between the two.