Entropy
Dormant account
- Joined
- Apr 26, 2012
- Location
- Roulette Table
Hi folks,
Not a regular poster but I just thought I'd put this out there for those using or considering using Joyland/William Hill.
Basically I had a good winning night where I tripled my bankroll at their live dealer roulette table in a rather short series of bets. It was just one short playing session but it looked really lucky.
Well guess what happened when I came back a few days after that night? I couldn't access their lives games anymore!
I contacted them and got an email from the casino supervisor and here is what he said:
"We write further to your recent contact with our Customer Support team regarding the fact you are unable to play in any of the Live Games in our Casino.
Joyland Casino reserves the right, through our terms and conditions, to accept or refuse the whole or part of any bet placed with ourselves. At times we may chose to restrict the game(s) which a customer may play, but this is within our right to do so. This practice is common throughout the gaming world and whilst we understand you may not be satisfied with this, it is our prerogative to do so.
Regards,
Gabriel Anderson
Casino Supervisor"
Can you believe these guys?
I contacted them again, saying that I too would like to exercise my right of requesting that my account be closed immediately (I had already withdrawn my money). But he ignored my request and I had to talk to chat support to have my account closed.
Now what's strange is that I DIDN'T EVEN WIN THAT MUCH! My bankroll before I tripled it was well below $100. Are they really this desperate?
Oh and guess what, I was certainly allowed, in fact encouraged (by chat support), to play the RNG games while this "ban" was in effect. LoL! That sure tells you something.
Now I know casinos are no charities and they all "reserve the right" to simply throw you out the door as soon as you start making serious money consistently. But that's the point, this was neither serious money nor consistent, just a really lucky night where I tripled my bankroll rather easily. I've never been treated this way by a casino. Joyland/William Hill, is such a joke.
PS. I found a guy who had the exact same experience with William Hill a couple months ago (he posted about it here [link removed]): Banned from William Hill's live roulette tables for winning, but still allowed to play the RNG.
You be the judge.
Cheers
Not a regular poster but I just thought I'd put this out there for those using or considering using Joyland/William Hill.
Basically I had a good winning night where I tripled my bankroll at their live dealer roulette table in a rather short series of bets. It was just one short playing session but it looked really lucky.
Well guess what happened when I came back a few days after that night? I couldn't access their lives games anymore!
I contacted them and got an email from the casino supervisor and here is what he said:
"We write further to your recent contact with our Customer Support team regarding the fact you are unable to play in any of the Live Games in our Casino.
Joyland Casino reserves the right, through our terms and conditions, to accept or refuse the whole or part of any bet placed with ourselves. At times we may chose to restrict the game(s) which a customer may play, but this is within our right to do so. This practice is common throughout the gaming world and whilst we understand you may not be satisfied with this, it is our prerogative to do so.
Regards,
Gabriel Anderson
Casino Supervisor"
Can you believe these guys?
I contacted them again, saying that I too would like to exercise my right of requesting that my account be closed immediately (I had already withdrawn my money). But he ignored my request and I had to talk to chat support to have my account closed.
Now what's strange is that I DIDN'T EVEN WIN THAT MUCH! My bankroll before I tripled it was well below $100. Are they really this desperate?
Oh and guess what, I was certainly allowed, in fact encouraged (by chat support), to play the RNG games while this "ban" was in effect. LoL! That sure tells you something.
Now I know casinos are no charities and they all "reserve the right" to simply throw you out the door as soon as you start making serious money consistently. But that's the point, this was neither serious money nor consistent, just a really lucky night where I tripled my bankroll rather easily. I've never been treated this way by a casino. Joyland/William Hill, is such a joke.
PS. I found a guy who had the exact same experience with William Hill a couple months ago (he posted about it here [link removed]): Banned from William Hill's live roulette tables for winning, but still allowed to play the RNG.
You be the judge.
Cheers
Last edited: