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John Wayne issue at Gala Casino

Discussion in 'Online Casinos' started by ianbeale, Jun 30, 2013.

    Jun 30, 2013
  1. ianbeale

    ianbeale Dormant account PABnonaccred

    Occupation:
    student
    Location:
    uk
    Hi all,

    Is anyone else waiting on Gala and Playtech to sort this issue out.

    Basically I got a free spins set at 50P last night and hit 5 wilds on the 1st free spin, £309.

    It finished the 13th free spin, my last one and now it keeps spinning and is trying to take -1 spins.

    Gala said they were aware of it and it would be sorted this morning. Still waiting.

    £350 tied up in that game right now.

    Frustrating is not the word.
     
  2. Jun 30, 2013
  3. cass1071

    cass1071 Full Member

    Occupation:
    .
    Location:
    Australia
    it never ceases to amaze me how all casinos take deposits in the blink of an eye and without issue but every time there is a problem on their end, it drags out for days and days :mad:

    I empathise and hope you get a good result
     
  4. Jun 30, 2013
  5. ianbeale

    ianbeale Dormant account PABnonaccred

    Occupation:
    student
    Location:
    uk
    Cheers Cass,

    Yes it not acceptable, I personally don't believe that anyone at Playtech will be working on this today, so I expect it to drag out which I am not happy about.

    For once I am in winning position and look what happens, no doubt they will come back and say the 5 wilds spin was a glitch and it shouldn't have happened :p. But it happened on the 1st spin and not the faulty spin so it cant be disputed.

    What annoys me the most is when casinos give you deadline when they clearly dont/have no hand in the outcome.

    They said it WILL be resolved today. Well 3pm on a Sunday I doubt it.
     
  6. Jul 1, 2013
  7. ianbeale

    ianbeale Dormant account PABnonaccred

    Occupation:
    student
    Location:
    uk
    So still nothing from Gala.

    Although when I log in now, John Wayne seems to have been reset and my win is no longer showing as a delayed -1 spin (Lucky I have a screen shot)

    Nothing has been credited either, the live chat is a joke at Gala, for a high street name they really should be better.

    Not what I expect from such a big company.
     
  8. Jul 2, 2013
  9. suomikala87

    suomikala87 Senior Member PABnoaccred webmeister

    Occupation:
    recycle
    Location:
    Northern Countries
    There has been a few recent threads about their poor support and they are indeed really slow. You might want to contact their rep CiaraGala who has returned from vacation (if you haven't already), maybe she can help you out. Hopefully you get the issue solved in a timely manner, let us know when and how it pans out :thumbsup:
     
  10. Jul 2, 2013
  11. Andy Walker

    Andy Walker Full Member

    Occupation:
    Tax Payer
    Location:
    UK
    You only need to phone most companies up when trying to buy a new service to find a sprightly response but find issues and delays when there are problems, quite normal really and something so obvious that I really don't need to point out, sorry :)
     
  12. Jul 2, 2013
  13. suomikala87

    suomikala87 Senior Member PABnoaccred webmeister

    Occupation:
    recycle
    Location:
    Northern Countries
    Trying to buy a new service... what? Sorry I don't quite follow you on that one.

    The issue isn't their phone support. They offer email and live chat, both of which have been slow or unresponsive so naturally people are complaining. Also many people don't like to use the phone. We are gambling over the internet and IMO we should receive service through it in a timely manner.

    was this really necessary to make your point? :rolleyes:
     
  14. Jul 2, 2013
  15. Andy Walker

    Andy Walker Full Member

    Occupation:
    Tax Payer
    Location:
    UK
    Okay I should have not been so cryptic with my response, I 'll translate it to when you want to deposit it's easy but when there are issues you may find it harder to get someone to respond as quickly and lastly I was kind of answering my feelings about the general post at hand, I think you know that really but then again if you don't then I think I have respectfully explained.
     
    1 person likes this.
  16. Jul 2, 2013
  17. ianbeale

    ianbeale Dormant account PABnonaccred

    Occupation:
    student
    Location:
    uk
    Update:

    Issue resolved, I have been paid this morning.

    So it has taken since Saturday afternoon to sort this, I had to send screenshots (lucky I made them). They couldn't find the game play.

    So for nearly 4 days of hassle on a £350 I got a massive.................£5 apology.

    This is why I wouldn't step in one of their B&Ms I don't want crap service face to face.

    Bigger does not mean better in this case.
     
    4 people like this.

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