jetbull and netent stole my freespin!!!

[homerbert]

Hey Just want inform, those guy take my sweet one freespin, really, 1 freespin 1.25$ bet with x3. What they think ??? Just decide to try another netent with 100% welcome bonus. Rainmakers site like always help
So, playing victorious, hit freespin, and then this.
WHERE IS MY FREESPIN NETENT AND JETBULL! CHEATERS
better i will continue at redbet with 25% bonus)
just kidding, i dont care about this one freespin, and trying to smile you, but i am interesting WTF?

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if someone interisting how this end

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[rainmaker]

.

Homerbert

Glad you find my site helpful hehe.

Jetbull has become a great casino and neither them or any other casino have any control over NetEnt games.

I do not know why it says "14 free spins". It should be 15 as you know. Unless you for example did 1 free spin, went out of the game and came back.

I have anyway sent a PM to Jetbull's rep. He is a helpful guy, so I am sure he can take a look at your game history and give you an explanation

https://www.casinomeister.com/forums/members/

 

[homerbert]

.

Homerbert

Glad you find my site helpful hehe.

Jetbull has become a great casino and neither them or any other casino have any control over NetEnt games.

I do not know why it says "14 free spins". It should be 15 as you know. Unless you for example did 1 free spin, went out of the game and came back.

I have anyway sent a PM to Jetbull's rep. He is a helpful guy, so I am sure he can take a look at your game history and give you an explanation

https://www.casinomeister.com/forums/members/

i know that jetbull ok casino, just wondering why 14? I also had retrigger, but played 29, not 30 spins.

 

[Tirilej]

So it was one single free spin missing?
I had no clue what you were talking about

 

[JetbullCasino]

14 instead of 15 free spins

i know that jetbull ok casino, just wondering why 14? I also had retrigger, but played 29, not 30 spins.

Hi Homerbert!

I'd be happy to check up on this. Could you please PM your Jetbull username to me?

Nice win though

Stian E.
Jetbull.com

 

[homerbert]

i want repeat guys have no any complaints against netent/jetbull
Just think it funny, that not 15, 14 freespins .

 

[JetbullCasino]

i want repeat guys have no any complaints against netent/jetbull
Just think it funny, that not 15, 14 freespins .

Hi again Homerbert!

Thanks for PM with username. I have sent the round history including Free Spins to your Jetbull registered email address.

To summarize what I said in email, I cannot say for sure why it shows like that and I totally get that it was confusing, but I will test it later on.
I am almost certain it is caused by a disruption of the round, thus the game allows you to restart spins when game reconnected/reopened.

However, I'd like to stress that all the spins were included in the round as the email shows. 15 initially and 20 retriggered, for a total of 35.

Have a great evening!

Stian E.
Jetbull.com