Help!! issue with Novibet and not sure what to do...arrrggghhh

Sasukdcf

Full Member
PABnorogue
Joined
Jan 3, 2015
Location
Norwich
Hi All really need some advice as to whether I am right or wrong regarding a new account i have recently set up...

Joined Novibet as seemed to have some good feedback on here.
Took ages to get KYC confirmed but hey ho....

so deposited £300 and got a bonus of £150 that I didnt ask for but wasnt that fussed as gives me some extra play money and as per the norm now it said Real money is used first etc so if i hit a win before using it all was dandy !!

I hit bugger all in the whole £450 and ran balance down to 1p ....... to confirm thats 1p!!!

re-deposited and hit a nice £1200 win soon after...

so balance now £1300 ish

went to withdraw £1000 and have a play with the rest to be told that I was tied into a bonus and need to stake another £10,500 ?????

I was under the impression that cash is always used before bonus funds and therefore the fact I had 0.01 left in there that was officially bonus funds was irrelevant?
There was no option to cancel bonus or warning that after redepositing that new cash would be tied up etc as I thought all that had changed?

Tried to speak to them on chat but they didnt help much just said would forward my issue.... no real clue if im right regarding cash first etc and chat guy said not his department and couldnt help
 
Novibet is a highly recommended, vetted Accredited Casino at Casinomeister:

Sasukdcf

Full Member
PABnorogue
Joined
Jan 3, 2015
Location
Norwich
Ok update

Not sure what or why as no email or anything but appear to have the full £1400 in my balance now...

so someone obviously looked at it sensibly !

or was it the power of the Forum ;-)
 

dealer wins

Meister Member
Joined
Oct 25, 2006
Location
London the sh$thole
Excellent, common sense prevailed. My fav casino (21Casino) automatically converts any tiny bonus amount under 40p I think, into cash.

I remember the days of trying to find a machine you could play on 1 line to bust a 3p bonus lol
 

Casinomeister

Forum Cheermeister
Staff member
Joined
Jun 30, 1998
Location
Bierland
Things can take longer during the Covid times. Loads of people are working from home and not in any office. Don't know if this is the case here - but ya just don't know. :D
 
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