- Joined
- Mar 4, 2008
- Location
- uk
hi all with great regret im writing this to warn mainly uk players , ive been playing at this casino pretty much since it very first opened had good times & bad , customer service are great , promos are ok ish , today after making a withdrawal last night it appears that there cashiers are on holiday yes a holiday on a saturday to which is fine jubilee holiday im guessing , anyways no cashiers to make payments so im told which isnt good at all ( they need to look at 32red & 3 dice here ) these two casinos pay regardless what day it is period .. after speaking with live chat this morning asking to why my neteller isnt paid i get to find this out .
katie ( cs ) was great help & told she or someone would get back to me after they find out what could be done & great yes someone did get back to me ,
heres the spanner coming up as you guessed ( this is what realy makes me boil more than anything )
there now trying to use the trump card asking for docs photo id & now proof of address now please bear in mind that ive played at this casino since it was first opened ive made lots of deposits (neteller only )& lots of cashouts ( neteller only ) why why why do these casinos realy want to pi$$ players off in this way is beyond me ,, the only way i can look at this is pure stalling tatic nothing more nothing less because they clearly cannot pay on a saturday there trying to use this as a vaild excuse for not being able to pay , the cs rep has already told me no payments shall be made until weds next week , how about putting this on your site stating you DO NOT PAY ON BANK HOLIDAYS ! although as far as im concerned it isnt a bank holiday untill monday ( this isnt monday ) , to say im fuming & have got to vent about this , so my vent over but it will save us uk players from thinking they shall be paid over weekend .
katie ( cs ) was great help & told she or someone would get back to me after they find out what could be done & great yes someone did get back to me ,
heres the spanner coming up as you guessed ( this is what realy makes me boil more than anything )
there now trying to use the trump card asking for docs photo id & now proof of address now please bear in mind that ive played at this casino since it was first opened ive made lots of deposits (neteller only )& lots of cashouts ( neteller only ) why why why do these casinos realy want to pi$$ players off in this way is beyond me ,, the only way i can look at this is pure stalling tatic nothing more nothing less because they clearly cannot pay on a saturday there trying to use this as a vaild excuse for not being able to pay , the cs rep has already told me no payments shall be made until weds next week , how about putting this on your site stating you DO NOT PAY ON BANK HOLIDAYS ! although as far as im concerned it isnt a bank holiday untill monday ( this isnt monday ) , to say im fuming & have got to vent about this , so my vent over but it will save us uk players from thinking they shall be paid over weekend .