Hi. I signed up with a couple of these casinos, which are approved/advertisers with Casinomeister.
Unfortunately the cashout procedure is simply ridiculous.
I have made cashouts with Wild Jack and with First Web.
With Wild Jack I received a request on April 19 for
Full Name
Residential Address
Telephone Number
Copy of a recent Utility Bill, not older than 3 months
A copy of your drivers license
I sent them back the same day, and was told on April 22nd:
'the passport copy we received was too dark and not clear enough for positive identification.'
Again I replied with a new scan
Nothing until April 29th then:
[please send]
' a) an enlarged scanned copy of a recent monthly bank statement
b) an enlarged photocopy of the I.D. i.e. Driver's License or Passport'
When I queried this given that I had already sent them, i was told:
'Please note that the last scanned copy we received was on April 22nd.
When magnified at our financial department, this copy distorted and the details could not be read. They have, therefore, requested another copy.
Please send us another scanned copy of your passport or driver's license.
As for the utility bill, the financial department has accepted the one you have sent on April 19th, so there?s no need to send a copy of the bank statement.'
I had a very detailed colour scan which I felt far exceeded the quality anyone could reasonably require for anything other than identity theft so I had downsized it before sending it to them. Unfortunately they were unable to tell me this in the first place.
I again sent them another, and was told on May 1st
'After reviewing the documentation you have sent to us, our financial department has determined that the copy of your passport is not clear enough for positive identification.'
Finally on May 2nd I sent them a very large and very clear scan, reduced from a high-quality flatbed scanner using Photoshop to dimensions of about 1108 x 660. Receipt of this was acknowledged (although they did not indicate whether it was ok or not).
Today, May 29th, they have come back to me, saying:
'When we performed a routine security check, we noticed that the information registered for your account is incomplete. In order to verify these details and to comply with banking and fraud control rules, we need you to fax us the following documents as soon as possible.
a) An enlarged scan of your passport'
I replied back pointing out they already had it, and they said
'Thank you for contacting Wild Jack Casino regarding the requested documents.
I apologize for the mistake. You are of course correct, and we can see that you did submit a copy of your Passport which was accepted. We will contact our marketing department and request more information regarding the documents which they still do need'
Quite what the marketing department have got to do with paying me I don't know, but the bottom line is that they have taken nearly two months over this ridiculous charade.
And not just with them either - I signed up at First Web, and had pretty much the same runaround.
May 2nd, I received an email asking for the following:
IDENTIFYING DOCUMENTS
=================
a) an enlarged photocopy of a recent monthly bank statement for the ACH Account
b) an enlarged photocopy of the I.D. i.e. Driver's License or Passport
c) a copy of a recent Utility Bill (gas or telephone bill), not older than 3
months
DEPOSIT DECLARATION FORM
We have attached a Deposit Declaration Form and a summary of your deposits via
Proc-Cyber Services to date.
----
The deposit declaration form wasn't actually attached, so I replied back with everything else and asking whether it was ok.
I received acknowledgment of this, basically to the effect that 'we have got your documents but haven't looked at them yet, will let you know when we do'.
Didn't receive anything until May 23rd when I received this:
Please note that your withdrawal of 123.50 GBP has been returned to your account on 05-23-2005.
This may have occurred due to any of the following reasons:
- You have requested this action; or
- We are awaiting receipt of outstanding documents/information; or
- You have not met the minimum wagering requirements prescribed in the terms and conditions of the casino; or
- You have not selected a payment option within the prescribed time.
Helpfully they didn't bother to explain why they had done this, merely giving foru possible reasons so I replied back and asked.
They said:
'Withdrawal has been returned to your account on 05-23-2005 due to
it being pending for almost a month, with no reply to any reminders sent and no docs returned.
We are awaiting receipt of outstanding documents. The original request was sent to you on May 6, 2005. '
I pointed out that this was demonstrably false, given that I had sent them documents originally and had not received any reminders....
They then claimed to have emailed me on 6th May to ask for the deposit declaration form (which they had not sent to me at any point). Given that I don't delete any emails, and don't delete junk mail either, it appears that the email they said they had sent had disappeared into the ether.....
Anyway, to have a three week delay due to pettiness about documents once would seem like bad luck, but to have it happen at both casinos seems like poor practices....
I'm sure I will get my money in the end, it's just disappointing to have to jump through so many hoops to get two small cashouts of about 150 each....
Unfortunately the cashout procedure is simply ridiculous.
I have made cashouts with Wild Jack and with First Web.
With Wild Jack I received a request on April 19 for
Full Name
Residential Address
Telephone Number
Copy of a recent Utility Bill, not older than 3 months
A copy of your drivers license
I sent them back the same day, and was told on April 22nd:
'the passport copy we received was too dark and not clear enough for positive identification.'
Again I replied with a new scan
Nothing until April 29th then:
[please send]
' a) an enlarged scanned copy of a recent monthly bank statement
b) an enlarged photocopy of the I.D. i.e. Driver's License or Passport'
When I queried this given that I had already sent them, i was told:
'Please note that the last scanned copy we received was on April 22nd.
When magnified at our financial department, this copy distorted and the details could not be read. They have, therefore, requested another copy.
Please send us another scanned copy of your passport or driver's license.
As for the utility bill, the financial department has accepted the one you have sent on April 19th, so there?s no need to send a copy of the bank statement.'
I had a very detailed colour scan which I felt far exceeded the quality anyone could reasonably require for anything other than identity theft so I had downsized it before sending it to them. Unfortunately they were unable to tell me this in the first place.
I again sent them another, and was told on May 1st
'After reviewing the documentation you have sent to us, our financial department has determined that the copy of your passport is not clear enough for positive identification.'
Finally on May 2nd I sent them a very large and very clear scan, reduced from a high-quality flatbed scanner using Photoshop to dimensions of about 1108 x 660. Receipt of this was acknowledged (although they did not indicate whether it was ok or not).
Today, May 29th, they have come back to me, saying:
'When we performed a routine security check, we noticed that the information registered for your account is incomplete. In order to verify these details and to comply with banking and fraud control rules, we need you to fax us the following documents as soon as possible.
a) An enlarged scan of your passport'
I replied back pointing out they already had it, and they said
'Thank you for contacting Wild Jack Casino regarding the requested documents.
I apologize for the mistake. You are of course correct, and we can see that you did submit a copy of your Passport which was accepted. We will contact our marketing department and request more information regarding the documents which they still do need'
Quite what the marketing department have got to do with paying me I don't know, but the bottom line is that they have taken nearly two months over this ridiculous charade.
And not just with them either - I signed up at First Web, and had pretty much the same runaround.
May 2nd, I received an email asking for the following:
IDENTIFYING DOCUMENTS
=================
a) an enlarged photocopy of a recent monthly bank statement for the ACH Account
b) an enlarged photocopy of the I.D. i.e. Driver's License or Passport
c) a copy of a recent Utility Bill (gas or telephone bill), not older than 3
months
DEPOSIT DECLARATION FORM
We have attached a Deposit Declaration Form and a summary of your deposits via
Proc-Cyber Services to date.
----
The deposit declaration form wasn't actually attached, so I replied back with everything else and asking whether it was ok.
I received acknowledgment of this, basically to the effect that 'we have got your documents but haven't looked at them yet, will let you know when we do'.
Didn't receive anything until May 23rd when I received this:
Please note that your withdrawal of 123.50 GBP has been returned to your account on 05-23-2005.
This may have occurred due to any of the following reasons:
- You have requested this action; or
- We are awaiting receipt of outstanding documents/information; or
- You have not met the minimum wagering requirements prescribed in the terms and conditions of the casino; or
- You have not selected a payment option within the prescribed time.
Helpfully they didn't bother to explain why they had done this, merely giving foru possible reasons so I replied back and asked.
They said:
'Withdrawal has been returned to your account on 05-23-2005 due to
it being pending for almost a month, with no reply to any reminders sent and no docs returned.
We are awaiting receipt of outstanding documents. The original request was sent to you on May 6, 2005. '
I pointed out that this was demonstrably false, given that I had sent them documents originally and had not received any reminders....
They then claimed to have emailed me on 6th May to ask for the deposit declaration form (which they had not sent to me at any point). Given that I don't delete any emails, and don't delete junk mail either, it appears that the email they said they had sent had disappeared into the ether.....
Anyway, to have a three week delay due to pettiness about documents once would seem like bad luck, but to have it happen at both casinos seems like poor practices....
I'm sure I will get my money in the end, it's just disappointing to have to jump through so many hoops to get two small cashouts of about 150 each....
