jackpot capital

[MisterBJ]

its there loss i wouldnt worry about it , why dont you play at inetbet or sloto , at least inetbet doesnt mess about with payments once your approved & sloto have some good bonuses but... slower on withdrawals . both better than JC .

Inetbet will bonus ban you too. I have an email banning me until I play some cash deposits.

 

[wobble33]

its there loss i wouldnt worry about it , why dont you play at inetbet or sloto , at least inetbet doesnt mess about with payments once your approved & sloto have some good bonuses but... slower on withdrawals . both better than JC .

the points is j/c are accredited here, and this is a insight of what is actually going on. they must be going downhill fast imho.

 

[vinylweatherman]

Hi Viynl,

I just wanted to add that the player you are referring to who had complained about Coral VIP program, earned just the advertised comp points (1,500) to be considered for the VIP program not 10X he had claimed, upon checking the play it became clear that this player had only ever played towards the weekend cash back and had no other play. The player had only been with Coral for a few months, not the years he had claimed and the statements he'd made in the thread were rife with inaccuracies.

I'd also point out the fact that the player in question has been banned from the forum due to the tread you've referred to. The VIP Manager took the decision not to add this player to the VIP program as we didn't believe that he was a genuine VIP player and following the thread that became quite clear.

Best regards

Anthony

So, the OP in this case is likely to get VIP if their play is genuine, even though their aim is to find another casino where they can be considered VIP to replace getting the boot from Jackpot Capital.


Just scraping past the requirement is considerably different to making 10 the requirement, making the case very borderline as to whether the status is granted.

Unfortunately, as this thread shows, VIP schemes are not as special as operators would have us believe, as the OP in this case made it all the way to Platinum, only to find themselves out of the VIP program altogether, with CS telling them that it is based on where they live, rather than how they have conducted themselves in the casino.

VIP schemes that are based purely on earning xxx comps to achieve, and yyy to maintain, do not seem genuine to me, certainly not as worthwhile as a scheme where the casino manager personally picks some players for entry, based not just on comps earned, but also on human judgement.

1500 is pretty low a requirement it seems, so no trouble for a player able to achieve the highest levels at Jackpot Capital.

I thought the OP in that other thread got banned for being a pain, not because their complaint was without merit.

 

[wobble33]

ok guys.
not bothering with this j/c group again and i am only a member of j/c and slotastic. not their other sister sites. c/m has looked at this thread and nothing happens or no word off him either. i am a little confused about that.
j/c rep read the thread and nothing off them either, no responce at all to pm. no e mail off them about being booted off, just a little conversation with live support to tell me no more bonuses, but they could not explain why, or indeed why i lost my status. just a little warning here to all vip. if you manage to get ahead of these casinos, you in for a big surprise..thank you all that took the time to read this thread, and for your comments. take care..

 

[The Dude]

ok guys.
not bothering with this j/c group again and i am only a member of j/c and slotastic. not their other sister sites. c/m has looked at this thread and nothing happens or no word off him either. i am a little confused about that...

Because I looked at the thread when it was first initiated and didn't think anything of it. You were complaining that you weren't a VIP anymore and weren't allowed to have any more bonuses. That happens to quite a few players every now and then. Think of it this way - they are probably doing you a favor since bonuses lock you into a wagering requirement that is usually impossible to meet.

I figured by now the casino rep would have answered - I guess that is not the case. I will nudge her to participate.

 

[wobble33]

Because I looked at the thread when it was first initiated and didn't think anything of it. You were complaining that you weren't a VIP anymore and weren't allowed to have any more bonuses. That happens to quite a few players every now and then. Think of it this way - they are probably doing you a favor since bonuses lock you into a wagering requirement that is usually impossible to meet.

I figured by now the casino rep would have answered - I guess that is not the case. I will nudge her to participate.

thanks bryan...
yes a input off the rep would not go a miss. she just completely ignored me when i pm her. yes the bonus is near impossible to clear. but years of playing the casino, then reaching top vip status obviously means zero to this casino.

 

[pmutts]

The very term "Bonus Abuse" is absolutely ludicrious

All online casinos market themselves with bonus offers. These bonus offers are what they use to get you to open an account and make a deposit at their casino.

For anyone outside the USA, you have countless options for places you choose to play.

Over the past 2 1/2 years, I have probably deposited $4000 - $5000 at JPC. I have NEVER once cashed out there. I always take the 100% bonus match with 30X WR and only once have I actually had an opportunity to cash out roughly $600 after meeting the WR. To say I have been unlucky at JPC is an understatement. I did manage to cash out $250 on a free chip one time.

Obviously they have their winners and the OP is one of them--CONGRATULATIONS! I believe they are failing to see the big picture by prohibiting bonuses to their winners. Ultimately, the tide always turns. The place where you seemed to always win suddenly becomes the place where you cannot win a dime. Unfortunately, all too many players chase into this incredible streak of horrible luck and that is when they get it back.

My suggestion is to take your winnings elsewhere--or better yet buy a couple of thousand shares of MGM stock while it is sitting at $12.78 a share. I predict it will be worth at least 5 times that much in a year.

A 100% match bonus that requires 30x WR carries a hefty casino advantage and they know that. What they do not like is a player who has incredible luck--but much more importantly--DISCIPLINE! Discipline and keeping your head while playing during a winning streak and even more importantly a LOSING STREAK is what separates a winner from a loser.

 

[wobble33]

notifications-zero.
think they dont want to pm me or give me any explanation whatsoever. they just want the thread to die. never had a problem with cash outs, or depositing, the rep is obviously sitting their with tongue in cheek. i can see this group being in another pit within a year if this is the way they treat all their loyal players. obviously i done zero wrong and just won overall in the casinos i played. crime was too lucky after years of playing.

 

[Affiliate Capital]

Bonuses and functions

Hi there,

Just to clarify our

You do not have permission to view link Log in or register now.

General
26. Accounts from the following countries, will be exempt from bonus redemption upon creation of an account: Greece, Poland, Russia, Australia, Sweden, United Kingdom, Romania and Bulgaria.
Promotional
16. Bonuses are made available on a regular basis at Jackpot Capital. These are offered as a reward to all our regular and loyal/VIP players. However, any player found to be availing of these promotions, not in the spirit in which they are given, may be subject to exclusion.

@wobble33, we honor and have redeemed the $150 bonus to your Slotastic account as this was sent to you from us.

Please note, you still earn comps for any wagers made, also:
* we are a company and can choose to whom we offer our specials
* we don't steal, comp points earned are never removed, you can't see the redeem comp section if you have no comps to redeem (minimum comps to redeem = 100)

Kind regards,
Yasmeen
Casino Manager

 

[vinylweatherman]

notifications-zero.
think they dont want to pm me or give me any explanation whatsoever. they just want the thread to die. never had a problem with cash outs, or depositing, the rep is obviously sitting their with tongue in cheek. i can see this group being in another pit within a year if this is the way they treat all their loyal players. obviously i done zero wrong and just won overall in the casinos i played. crime was too lucky after years of playing.

Given that Bryan has given the rep an official nudge, we can make our own judgement about a lack of reply to the issue as we can now be sure the casino management are aware of the issue.

This is not just an issue about bonuses in any case, it extends to the true meaning of being a VIP. It certainly does look like their VIP scheme is a worthless "stunt" given that the casino can't separate being a VIP from claiming bonuses.

There is also an allegation that "abuse" took place, rather than the OP simply having been lucky and getting ahead. Perhaps this is the real issue. If instead the casino congratulated a winner on their luck, but then said that since they had been so lucky they no longer need bonuses, the bonus ban would not create such a stir. There would be no accusations and counter accusations flying around, and the player could take it or leave it.

Since the casino accused the OP of "abuse", they are now being asked to produce an argument that this actually took place, else we may think they just made it up as a generic excuse when bonus banning a player who got lucky.

For those that are currently down at JC, and still getting bonuses and VIP treatment in some cases, this is a very important question as any one of them could hit that lucky streak that turns them into a winner. The current situation suggests that behind the scenes, the management think lucky winners are somehow second class players, and to be treated as such as soon as they are ahead, even if prior to this they were at the very top level of the (worthless?) VIP program.

Winners are an advertisement for a casino, and it can be relevant to losers to see how these winners are treated, and a negative attitude to winners could make losers feel that they are being cynically exploited, rather than genuinely being appreciated, by the various VIP levels, gifts for being loyal, offers, etc.

It has certainly put me off from playing there, but as I am in the UK, they probably don't care anyway.

 

[Stovetopp]

I reluctantly join this thread to make a few comments.

For one , because there are very few members here who are loyal JC players fail to "defend" JC does not mean what the OP is saying is triue or accurate.
For one I dont think we are getting the whole story.

I have been a player at JC before it was even accredited. and I am very please with the operations. Only "problem" I ha ve and I have stated it here
is the ridIculous 60 x WR for non deposit bonuses. and even 30 x wr for D+B.. So I never take the bonus to try and win rather as a means of
recreational playing, " hoping" to get a cash out. I rarely do but on occasion have managed a few cash outs

Now to the problems with the OP. On my premise that JC is an excellent managed operation, I cant envision JC banning a loyal player especially a VIP who appears to be a whale.

If he/she is "bonus banned" could be he use the bonus to bet $ 10 -$25 PER SPIN AND GOT LUCKY. But then , if that were the case JC would certainally set a restriction
on bets/line allowed for nd bonuses. and can apply the rule of "not in the spirit"

I would imagine that in order to be a vip platinum brand one has to be a loyal and "whailish" player when bonuses are not available. Therefore management would not be foolish to ban such a player. AT 60X ND bonus I cant comprehend some one cashing out. Letas assume OP was to win 600 dollars on that weekly promotion. First it would take a fortune to get that prize. But in order to cash out he/she would have to play an incredible $36,000 before one can cash out anything and then there are no random jackpot at even $20,000

So its a losing proposition , as all gambling is so JC management would be stupid and dumb to discourage players and I dont mthink they are dumb and stupid only exception is that they think we are ALL dumb and stupid and really some of us are but not ALL of us

Eventually the full story on this thread will come out and we will see

MY 3ents worth

 

[wobble33]

I reluctantly join this thread to make a few comments.

For one , because there are very few members here who are loyal JC players fail to "defend" JC does not mean what the OP is saying is triue or accurate.
For one I dont think we are getting the whole story.

I have been a player at JC before it was even accredited. and I am very please with the operations. Only "problem" I ha ve and I have stated it here
is the ridIculous 60 x WR for non deposit bonuses. and even 30 x wr for D+B.. So I never take the bonus to try and win rather as a means of
recreational playing, " hoping" to get a cash out. I rarely do but on occasion have managed a few cash outs

Now to the problems with the OP. On my premise that JC is an excellent managed operation, I cant envision JC banning a loyal player especially a VIP who appears to be a whale.

If he/she is "bonus banned" could be he use the bonus to bet $ 10 -$25 PER SPIN AND GOT LUCKY. But then , if that were the case JC would certainally set a restriction
on bets/line allowed for nd bonuses. and can apply the rule of "not in the spirit"

I would imagine that in order to be a vip platinum brand one has to be a loyal and "whailish" player when bonuses are not available. Therefore management would not be foolish to ban such a player. AT 60X ND bonus I cant comprehend some one cashing out. Letas assume OP was to win 600 dollars on that weekly promotion. First it would take a fortune to get that prize. But in order to cash out he/she would have to play an incredible $36,000 before one can cash out anything and then there are no random jackpot at even $20,000

So its a losing proposition , as all gambling is so JC management would be stupid and dumb to discourage players and I dont mthink they are dumb and stupid only exception is that they think we are ALL dumb and stupid and really some of us are but not ALL of us

Eventually the full story on this thread will come out and we will see

MY 3ents worth

not getting the whole story? i have been a member for many years. no duplicate accounts, many many deposits. no problem has occured till i showed a decent profit only because i got lucky and won a 10k random. thats the only reason i am well up at j/c. listen take slotastic. only $700 up but a member for a long time. i must of had thousands of $ bonuses off them, but not really made a lot of $ off them. i am a player if i win i win, if i lose i lose. so what i told people on this thread is all the truth, and you can get j/c to come back to this thread and they will also tell you everything with me, my account were legit and totally fine. so please dont make out that the truth was not told.

 

[wobble33]

Hi there,

Just to clarify our

You do not have permission to view link Log in or register now.

General
26. Accounts from the following countries, will be exempt from bonus redemption upon creation of an account: Greece, Poland, Russia, Australia, Sweden, United Kingdom, Romania and Bulgaria.
Promotional
16. Bonuses are made available on a regular basis at Jackpot Capital. These are offered as a reward to all our regular and loyal/VIP players. However, any player found to be availing of these promotions, not in the spirit in which they are given, may be subject to exclusion.

@wobble33, we honor and have redeemed the $150 bonus to your Slotastic account as this was sent to you from us.

Please note, you still earn comps for any wagers made, also:
* we are a company and can choose to whom we offer our specials
* we don't steal, comp points earned are never removed, you can't see the redeem comp section if you have no comps to redeem (minimum comps to redeem = 100)

Kind regards,
Yasmeen
Casino Manager

yasmeen
i dont get why you are keep quoteing the countries, my accounts were not new and many years old ones. so no bonuses for uk should not be quoted at all.
and spirit of bonus? this makes me laugh, you been giving me spirit of bonuses for many years now. but a problem now>. but thats fine. thanks for the $150 you give me at slotastic, have a good day...

 

[wobble33]

Given that Bryan has given the rep an official nudge, we can make our own judgement about a lack of reply to the issue as we can now be sure the casino management are aware of the issue.

This is not just an issue about bonuses in any case, it extends to the true meaning of being a VIP. It certainly does look like their VIP scheme is a worthless "stunt" given that the casino can't separate being a VIP from claiming bonuses.

There is also an allegation that "abuse" took place, rather than the OP simply having been lucky and getting ahead. Perhaps this is the real issue. If instead the casino congratulated a winner on their luck, but then said that since they had been so lucky they no longer need bonuses, the bonus ban would not create such a stir. There would be no accusations and counter accusations flying around, and the player could take it or leave it.

Since the casino accused the OP of "abuse", they are now being asked to produce an argument that this actually took place, else we may think they just made it up as a generic excuse when bonus banning a player who got lucky.

For those that are currently down at JC, and still getting bonuses and VIP treatment in some cases, this is a very important question as any one of them could hit that lucky streak that turns them into a winner. The current situation suggests that behind the scenes, the management think lucky winners are somehow second class players, and to be treated as such as soon as they are ahead, even if prior to this they were at the very top level of the (worthless?) VIP program.

Winners are an advertisement for a casino, and it can be relevant to losers to see how these winners are treated, and a negative attitude to winners could make losers feel that they are being cynically exploited, rather than genuinely being appreciated, by the various VIP levels, gifts for being loyal, offers, etc.

It has certainly put me off from playing there, but as I am in the UK, they probably don't care anyway.

vinyl.
you are absolutely correst. i have been banned because spirit of the bonus. lets put this another way. if i did not win 10k random, and about 3x2k wds of late. i would of had thousands of dollars bonuses off them, and a minus losing accounts.
and the post of stevo= is just plain no idea about the situation.

 

[Nifty29]

yasmeen
i dont get why you are keep quoteing the countries, my accounts were not new and many years old ones. so no bonuses for uk should not be quoted at all.
and spirit of bonus? this makes me laugh, you been giving me spirit of bonuses for many years now. but a problem now>. but thats fine. thanks for the $150 you give me at slotastic, have a good day...

Yasmeen is quoting the countries to correct the previous erroneous statements by other members that there is a general ban on these countries across the board, when in fact it only applies to new players.

Wobble, do you take a bonus on every deposit? If so, you have to accept that many casinos will not allow this to continue. Now that you are ahead of the casino, they have decided to cut you off. It might not be totally sensible, but it IS totally legit.

JC like any other casino has the right to stop offering promotions to anybody they choose. The casino has NOT done anything WRONG here.....I don't see why people are making it out that they HAVE.....like certain wind current experts.

Where did JC actually accuse you of "bonus abuse". Can you provide the emails/chats please. Certain members are going on about you being accused of this but I don't see it anywhere in the thread where JC said it.

JC have removed you from promotions, BUT they honored the email you received in error which they did NOT have to do....and you give them attitude in return. Nice.

IMO you need to move on and accept you aren't getting bonuses there any more. Continuing to whine about it just makes it look like a personal agenda/vendetta, and might lead others to think there is something else going on even if there is not.

Oh and BTW...I don't play at the JC group since they started their ridiculous 48 business hours pending policy.

 

[wobble33]

Yasmeen is quoting the countries to correct the previous erroneous statements by other members that there is a general ban on these countries across the board, when in fact it only applies to new players.

Wobble, do you take a bonus on every deposit? If so, you have to accept that many casinos will not allow this to continue. Now that you are ahead of the casino, they have decided to cut you off. It might not be totally sensible, but it IS totally legit.

JC like any other casino has the right to stop offering promotions to anybody they choose. The casino has NOT done anything WRONG here.....I don't see why people are making it out that they HAVE.....like certain wind current experts.

Where did JC actually accuse you of "bonus abuse". Can you provide the emails/chats please. Certain members are going on about you being accused of this but I don't see it anywhere in the thread where JC said it.

JC have removed you from promotions, BUT they honored the email you received in error which they did NOT have to do....and you give them attitude in return. Nice.

IMO you need to move on and accept you aren't getting bonuses there any more. Continuing to whine about it just makes it look like a personal agenda/vendetta, and might lead others to think there is something else going on even if there is not.

Oh and BTW...I don't play at the JC group since they started their ridiculous 48 business hours pending policy.

no i make deposits without any bonuses too. and what attitude??? i think you need to read the full thread, and corectlly too. and if you also read the reply off j/c they seem to think i said they pinched my comp points. indeed i never said this. i said i had already cashed them in. but i said if i carry om playing their was no box for me to make anymore comps. do you understand what spirit of the bonus actually means?

"Where did JC actually accuse you of "bonus abuse". Can you provide the emails/chats please. Certain members are going on about you being accused of this but I don't see it anywhere in the thread where JC said it."
of course they dont say this, spirit of a bonus covers this term.

 

[Nifty29]

no i make deposits without any bonuses too. and what attitude??? i think you need to read the full thread, and corectlly too. and if you also read the reply off j/c they seem to think i said they pinched my comp points. indeed i never said this. i said i had already cashed them in. but i said if i carry om playing their was no box for me to make anymore comps. do you understand what spirit of the bonus actually means?

and spirit of bonus? this makes me laugh, you been giving me spirit of bonuses for many years now. but a problem now>. but thats fine. thanks for the $150 you give me at slotastic, have a good day...

When replying to an accredited casino rep, I would call this "attitude".

Re comp points....you actually did suggest you wouldn't be getting further comp points:

i had no comp points to redeem, i had already redeemed them. but the box to redeem them is no longer their if i was to continue to play without bonuses

Nobody has told you that comps no longer apply. The box not being there just means you don't have any points to redeem IIRC.

Re spirit of the bonus. NO, I don't understand it at all. I just joined remember.

End of the day wobble....your bonuses have been stopped. Big whoopee. Go play somewhere else.

JC have done NOTHING WRONG here. Carrying on about it won't see your bonuses re-instated, but it might affect your ability to EVER get them back in the future.

Can you please provide the email/chat where JC said you were banned due to "bonus abuse". Thankyou.

 

[wobble33]

When replying to an accredited casino rep, I would call this "attitude".

Re comp points....you actually did suggest you wouldn't be getting further comp points:



Nobody has told you that comps no longer apply. The box not being there just means you don't have any points to redeem IIRC.

Re spirit of the bonus. NO, I don't understand it at all. I just joined remember.

End of the day wobble....your bonuses have been stopped. Big whoopee. Go play somewhere else.

JC have done NOTHING WRONG here. Carrying on about it won't see your bonuses re-instated, but it might affect your ability to EVER get them back in the future.

Can you please provide the email/chat where JC said you were banned due to "bonus abuse". Thankyou.

of course they done nothing wrong in your eyes ha ha. they have 4 levels of vip and platinum is top level. many years to get to the level and bang your out. no bonuses is fine the point is why take away the vip level too? and of course you know too well the fu clause of spirit of the bonus. another thing nifty why do you continue to have a attitude everytime viynlweatherman makes a very good post?

 

[Nifty29]

of course they done nothing wrong in your eyes ha ha. they have 4 levels of vip and platinum is top level. many years to get to the level and bang your out. no bonuses is fine the point is why take away the vip level too? and of course you know too well the fu clause of spirit of the bonus. another thing nifty why do you continue to have a attitude everytime viynlweatherman makes a very good post?

The only reason you think VWMs post was good is because he AGREED with you in some way.

of course they done nothing wrong in your eyes ha ha.

How old are you? 5?

Yes I do know about "spirit of the bonus". I was being sarcastic. I don't see a "spirit of the bonus" issue here at all....it is about you being AHEAD of the casino, helped along by use of their bonuses, and them denying you any more bonuses.

The action taken by JC is NOT a result of an "FU" clause. You are NOT owed any money, and NO winnings have been confiscated.

You STILL have not answered my question about the chats/emails informing you that you are a "bonus abuser". You're obviously deliberately ignoring it, presumable because they didn't say it, and hence you made it up (no wonder you like VWM's post). In fact, if they did NOT actually call you that, then most of VWM's post is immaterial because he just took your word for it that JC said that. Provide the evidence as requested, and I will apologise.

Diverting attention by trying to make the whole thing about me doesn't work.

You're carrying on like a pork chop because the casino won't give you bonuses any more....which they are entitled to do. JC also removed your VIP status....which they are entitled to do.

If you want to actually add some credibility to your crusade, then you can start by answering my question above and also telling us approximately what percentage of your deposits you take a bonus with,.,,,I suspect you rarely deposit without a bonus, as if you deposited mostly without a bonus, you would not find your privileges (and that is what they are) revoked.

Bottom line....YOU did nothing wrong. JC did nothing wrong.

It's really just a "the nasty casino won't give me a bonus" rant, and they aren't worth the forum space IMO.

 

[wobble33]

The only reason you think VWMs post was good is because he AGREED with you in some way.



How old are you? 5?

Yes I do know about "spirit of the bonus". I was being sarcastic. I don't see a "spirit of the bonus" issue here at all....it is about you being AHEAD of the casino, helped along by use of their bonuses, and them denying you any more bonuses.

The action taken by JC is NOT a result of an "FU" clause. You are NOT owed any money, and NO winnings have been confiscated.

You STILL have not answered my question about the chats/emails informing you that you are a "bonus abuser". You're obviously deliberately ignoring it, presumable because they didn't say it, and hence you made it up (no wonder you like VWM's post). In fact, if they did NOT actually call you that, then most of VWM's post is immaterial because he just took your word for it that JC said that. Provide the evidence as requested, and I will apologise.

Diverting attention by trying to make the whole thing about me doesn't work.

You're carrying on like a pork chop because the casino won't give you bonuses any more....which they are entitled to do. JC also removed your VIP status....which they are entitled to do.

If you want to actually add some credibility to your crusade, then you can start by answering my question above and also telling us approximately what percentage of your deposits you take a bonus with,.,,,I suspect you rarely deposit without a bonus, as if you deposited mostly without a bonus, you would not find your privileges (and that is what they are) revoked.

Bottom line....YOU did nothing wrong. JC did nothing wrong.

It's really just a "the nasty casino won't give me a bonus" rant, and they aren't worth the forum space IMO.

ok. you have your thoughts and others have their thoughts. you dont actually acheive platinum if you just play with bonuses. problem about viynl is he says it the way it is. and agree or not, he is right a lot of the time. i cant and you know i cant because like i said in a very early post. when i had live chat he said i was abusing the promotion, but i didnt copy and paste the full conversation, and you know this. anyways was nice playing their and slotastic. and plenty more to choose from.

 

[mrmark21]

IMO taking you're bonuses away despite you being at VIP level was wrong regardless of what's stated in Jackpot Capital's T&Cs. You should be able to keep the benefits that come with VIP stats: You've worked towards that and deposited YOU'RE money at that casino.

The attitude they have towards taking away the benefits of being a VIP member at the drop of a hat should send an important warning signal to all other J/C's VIP players.

The other side of the coin: Why don't you just stop playing there? You would be surprised how fast these casinos come a-running when a customer stops depositing. Vote with you're money. Try Inetbet or CWC you have plenty of options

 

[chuchu59]

Usually one doesn't become a VIP by accident. The sudden removal of the perks is definitely hard to swallow and if JC had any business sense they would have told Wobble what he/she should do to retain the status and giving say 3 months to do it. Merely stating that they could reinstate the VIP status after some no bonus deposits is meaningless as there is no commitment on the casino's side. You could be depositing thousands every week and they might still say it isn't enough. I tend to think its more likely you need to be in the red before they shower you with bonuses again.

 

[MisterBJ]

IMO taking you're bonuses away despite you being at VIP level was wrong regardless of what's stated in Jackpot Capital's T&Cs. You should be able to keep the benefits that come with VIP stats: You've worked towards that and deposited YOU'RE money at that casino.

The attitude they have towards taking away the benefits of being a VIP member at the drop of a hat should send an important warning signal to all other J/C's VIP players.

The other side of the coin: Why don't you just stop playing there? You would be surprised how fast these casinos come a-running when a customer stops depositing. Vote with you're money. Try Inetbet or CWC you have plenty of options

Well said...I agree totally!

 

[Nifty29]

IMO taking you're bonuses away despite you being at VIP level was wrong regardless of what's stated in Jackpot Capital's T&Cs. You should be able to keep the benefits that come with VIP stats: You've worked towards that and deposited YOU'RE money at that casino.

The attitude they have towards taking away the benefits of being a VIP member at the drop of a hat should send an important warning signal to all other J/C's VIP players.

The other side of the coin: Why don't you just stop playing there? You would be surprised how fast these casinos come a-running when a customer stops depositing. Vote with you're money. Try Inetbet or CWC you have plenty of options

FTR......

I didn't say that what JC did was a great idea. In fact, IMO it is short-sighted and silly, and commercially nonsensical since they'll never get their money back.

My issue was that the OP was making them out to be behaving "roguely" or doing something against their terms etc, when they're not.

The discussion about whether its a good decision is a totally different one to whether it is a WRONG decision I.e. contrary to accreditation terms etc. As I said, I don't play at JC so I have no vested interest. I just wanted to make sure that readers understood that, in a nutshell, it is a complaint by a player about being cut off from bonuses after some big wins, and is not indicative of anything "shady" or "dodgy" about the casino.

As for not being able to reach platinum by just playing with bonuses.....that is nonsense. Where does it say that? If you're basically doubling your deposit with a bonus most times, it would be EASIER not reach higher VIP levels because you wager more for less cost and VIP status is based on ALL wagering not just non-bonus wagering. I tell you now.....if the OP played mostly without bonuses and just happened to get lucky when they used one, I doubt they would be bonus banned. I think you'll find the situation is the opposite.

The only sticking point might be the removal of VIP status. If the terms say its only based on wagering, then there is basis for complaint. If the terms state its based on other factors as well,and/or the casino can revoke it at any time, then there is no case to answer. If one doesn't like such terms, assuming they exist, one should not play. Its no good whining about it later, as you've already agreed to them when creating your account.

If you don't believe that complaints of this nature hold little water, ask Bryan to chime in with his POV about accredited casinos revoking bonus privileges.

 

[gloria460]

This casino is accredited here and supposedly held to a higher standard. If he had said nothing they would not have even honored the 150.00 bonus email he received. It took Bryan nudging Jasmeen for even a response. I really don't see how anyone can defend casinos that pull stupid asinine stunts like this.

He has every right to whine..I'll even give him the cheese. If I were a casino I'd treat someone like him very well bc in the end it's all going back to the casino anyways.

 

[Nifty29]

This casino is accredited here and supposedly held to a higher standard. If he had said nothing they would not have even honored the 150.00 bonus email he received. It took Bryan nudging Jasmeen for even a response. I really don't see how anyone can defend casinos that pull stupid asinine stunts like this.

He has every right to whine..I'll even give him the cheese. If I were a casino I'd treat someone like him very well bc in the end it's all going back to the casino anyways.

Can you please point out the Accreditation standard/term that they broke?

The OP was bonus banned just recently. The $150 bonus offer was via SNAIL MAIL and hence not only most likely sent before the ban, but the promotion list was most definitely collated before the ban (mailers aren't just invented on the day and mailed out...they take time to prepare a database, filter it, and then send it to the printers etc etc). The OP WAS eligible at the time it was sent/printed, and this is most likely why JC decided to honor it. I'm pretty damn sure that most other casinos, even other accredited casinos, would not have honored it, so if anything it shows that JC are actually a pretty decent operator.

I'm not sure if the OP PM'ed Yasmeen, but it is common knowledge that reps do not comb the forums every day looking for relevant threads....nor are they expected to do so. If a rep's attention is required, the sensible thing to do is PM that rep and give them 24-48 hours to respond. Bryan contacted Yasmeen, and she replied in around 24 hours. If the OP PM'ed her days earlier, and she did not respond, then that is a different story and it should be reported to Bryan. If I see a thread that warrants a rep's input, and it appears the OP hasn't, then I usually fire off a PM to them. I didn't see this as a serious complaint that required resolution, so I didn't in this case initially. If i had know it would be blown right out of proportion, I would have done so. Lesson for me for the future.

I am not "defending an asinine stunt". I'm defending the casino's right to decide to whom they offer promotions, which is what this thread is all about. I said earlier it is a poor decision, but people only read what they want to read. The only ones being "hurt" here are the casino themselves, as they will never recover their money. It has not cost the player anything. So, it is even sillier when you look at it this way. The ONLY way to prevent this situation in the future is for Bryan to insist that accredited casinos provide a full detailed report to him and Max for approval prior to any player being denied future bonuses. It would also be a great way to cut the accredited list by 80%.

I agree with the last part. People can whine about whatever they like, but they should be prepared to hear facts that do not necessarily support their basis for whining in the first place. My hope is that people who read this thread will get a balanced view, rather than get the impression that JC have done something awful or unkind to a CM member, which they have not.

 

[Tirilej]

I would say it's okey to be sad if you got your vip status removed and got bonus banned. This threads whining I think is a little too much.

I only played straight deposits with no bonuses at JC, but I managed to make it to Gold vip on the ND bonuses they sent out, so making it Platinum isn't impossible with the help of bonuses

You got the ND from the snailmail. Be happy because without this thread you wouldn't have, so something was achieved.

If I had a casino I would probably have bonus banned you myself so I understand their decision. If I like the JC group?
Nope, not at all, and I've closed all of my accounts there.

 

[mrmark21]

FTR......

I didn't say that what JC did was a great idea. In fact, IMO it is short-sighted and silly, and commercially nonsensical since they'll never get their money back.

My issue was that the OP was making them out to be behaving "roguely" or doing something against their terms etc, when they're not.

The discussion about whether its a good decision is a totally different one to whether it is a WRONG decision I.e. contrary to accreditation terms etc. As I said, I don't play at JC so I have no vested interest. I just wanted to make sure that readers understood that, in a nutshell, it is a complaint by a player about being cut off from bonuses after some big wins, and is not indicative of anything "shady" or "dodgy" about the casino.

As for not being able to reach platinum by just playing with bonuses.....that is nonsense. Where does it say that? If you're basically doubling your deposit with a bonus most times, it would be EASIER not reach higher VIP levels because you wager more for less cost and VIP status is based on ALL wagering not just non-bonus wagering. I tell you now.....if the OP played mostly without bonuses and just happened to get lucky when they used one, I doubt they would be bonus banned. I think you'll find the situation is the opposite.

The only sticking point might be the removal of VIP status. If the terms say its only based on wagering, then there is basis for complaint. If the terms state its based on other factors as well,and/or the casino can revoke it at any time, then there is no case to answer. If one doesn't like such terms, assuming they exist, one should not play. Its no good whining about it later, as you've already agreed to them when creating your account.

If you don't believe that complaints of this nature hold little water, ask Bryan to chime in with his POV about accredited casinos revoking bonus privileges.

My post wasn't directed at you Nifty

I have to agree with Tirilej. Regardless of how much you debate Jackpot Capital's actions they are not going to reinstate you're bonuses (this thread's not going to get anywhere) so vote with you're money Wobble and stop playing there

 

[wobble33]

Can you please point out the Accreditation standard/term that they broke?

The OP was bonus banned just recently. The $150 bonus offer was via SNAIL MAIL and hence not only most likely sent before the ban, but the promotion list was most definitely collated before the ban (mailers aren't just invented on the day and mailed out...they take time to prepare a database, filter it, and then send it to the printers etc etc). The OP WAS eligible at the time it was sent/printed, and this is most likely why JC decided to honor it. I'm pretty damn sure that most other casinos, even other accredited casinos, would not have honored it, so if anything it shows that JC are actually a pretty decent operator.

I'm not sure if the OP PM'ed Yasmeen, but it is common knowledge that reps do not comb the forums every day looking for relevant threads....nor are they expected to do so. If a rep's attention is required, the sensible thing to do is PM that rep and give them 24-48 hours to respond. Bryan contacted Yasmeen, and she replied in around 24 hours. If the OP PM'ed her days earlier, and she did not respond, then that is a different story and it should be reported to Bryan. If I see a thread that warrants a rep's input, and it appears the OP hasn't, then I usually fire off a PM to them. I didn't see this as a serious complaint that required resolution, so I didn't in this case initially. If i had know it would be blown right out of proportion, I would have done so. Lesson for me for the future.

I am not "defending an asinine stunt". I'm defending the casino's right to decide to whom they offer promotions, which is what this thread is all about. I said earlier it is a poor decision, but people only read what they want to read. The only ones being "hurt" here are the casino themselves, as they will never recover their money. It has not cost the player anything. So, it is even sillier when you look at it this way. The ONLY way to prevent this situation in the future is for Bryan to insist that accredited casinos provide a full detailed report to him and Max for approval prior to any player being denied future bonuses. It would also be a great way to cut the accredited list by 80%.

I agree with the last part. People can whine about whatever they like, but they should be prepared to hear facts that do not necessarily support their basis for whining in the first place. My hope is that people who read this thread will get a balanced view, rather than get the impression that JC have done something awful or unkind to a CM member, which they have not.

yes i p/m the rep last friday. they looked in this thread tuesday, and no reply to p/m. and no reply to the thread until bryan p/m them. yasmeen wrote on here yesterday instead of p/m me.
anyways guys thanks for everyones thoughts here. i going move on instead of moaning about this anymore. probally live and learn..

 

[maxd]

FTR, Bryan is away for the Easter vacation so I'd suggest moderation when it comes to holding one's breath waiting for an "official" response.

 

[wobble33]

FTR, Bryan is away for the Easter vacation so I'd suggest moderation when it comes to holding one's breath waiting for an "official" response.

hi max

thanks for that. i wanted peoples thoughts, and i got them. i just going to let this thread die no need for anymore input off anyone. thanks anyway

 

[vinylweatherman]

Can you please point out the Accreditation standard/term that they broke?

The OP was bonus banned just recently. The $150 bonus offer was via SNAIL MAIL and hence not only most likely sent before the ban, but the promotion list was most definitely collated before the ban (mailers aren't just invented on the day and mailed out...they take time to prepare a database, filter it, and then send it to the printers etc etc). The OP WAS eligible at the time it was sent/printed, and this is most likely why JC decided to honor it. I'm pretty damn sure that most other casinos, even other accredited casinos, would not have honored it, so if anything it shows that JC are actually a pretty decent operator.

I'm not sure if the OP PM'ed Yasmeen, but it is common knowledge that reps do not comb the forums every day looking for relevant threads....nor are they expected to do so. If a rep's attention is required, the sensible thing to do is PM that rep and give them 24-48 hours to respond. Bryan contacted Yasmeen, and she replied in around 24 hours. If the OP PM'ed her days earlier, and she did not respond, then that is a different story and it should be reported to Bryan. If I see a thread that warrants a rep's input, and it appears the OP hasn't, then I usually fire off a PM to them. I didn't see this as a serious complaint that required resolution, so I didn't in this case initially. If i had know it would be blown right out of proportion, I would have done so. Lesson for me for the future.

I am not "defending an asinine stunt". I'm defending the casino's right to decide to whom they offer promotions, which is what this thread is all about. I said earlier it is a poor decision, but people only read what they want to read. The only ones being "hurt" here are the casino themselves, as they will never recover their money. It has not cost the player anything. So, it is even sillier when you look at it this way. The ONLY way to prevent this situation in the future is for Bryan to insist that accredited casinos provide a full detailed report to him and Max for approval prior to any player being denied future bonuses. It would also be a great way to cut the accredited list by 80%.

I agree with the last part. People can whine about whatever they like, but they should be prepared to hear facts that do not necessarily support their basis for whining in the first place. My hope is that people who read this thread will get a balanced view, rather than get the impression that JC have done something awful or unkind to a CM member, which they have not.

Whilst you are defending the casino's right to do what it likes, being accredited also has some standards that limit this.


•Must have a clean history of fairness towards their customers.
•Must not implement terms that can be construed as "unfair" towards the player.


Fairness is equally as vague as these "spirit" considerations.

It is hardly fair treatment to suddenly ambush a long standing Platinum VIP with a removal of bonuses AND a revocation of the VIP status they have EARNED through play. It doesn't matter that they have their ass covered by the terms, the treatment has to be "fair" too.

I doubt a player could reach Platinum through "abusing bonuses", because in addition to the argument about whether enough can be wagered, the casino would start to notice early on that such "abuse" was taking place in the route to Platinum VIP status, and action would have been taken earlier, hence Platinum would never have been reached.

Whether or not the term "abuse" was used, we still have a sudden knee-jerk removal of Platinum VIP status and bonuses, with a steadfast refusal to explain just why this happened. This makes it look like the big RJ win is why it happened.

Now, "fair treatment" would be to treat the player with consideration and be HONEST about the fact that now that they have gone well ahead they will no longer be eligible for the bonuses unless they carry on playing without them for a while. It is "unfair" to make the decision, and then try to mislead the player about the reasons for it to the extent they feel they have been accused of doing something wrong.

Now that the casino knows the player has taken it as an accusation of wrong doing, why haven't they contacted the player to reassure them that this is not the case, and that it is merely because they have had some big wins. This lack of reassurance just makes it look as though the casino HAS decided that the player has been "abusive", and whether they said it or not, they are not going to reassure the player by pretending it is about something else, and equally they seem unwilling for it to be known that it is common practice to strip winners of all their perks (which it IS in many casinos, not just JC).

I play in the same manner wherever I play, it's just how I play. Looking at my bonus bans, there is a massive bias towards those casinos that I have gone ahead at. I don't need to be told that the bonus ban is due to getting ahead, it is obvious from my years of play, and now something I look out for after any big withdrawal that puts me well ahead. It is therefore almost unheard of for these casinos to win the money back off me, as it tends to go to casinos where I am down overall, and thus retain my VIP status and eligibility for perks.

I am now informed that JC group routinely bonus ban overall winners and strip them of any VIP status they have earned.

Even whether the UK general bonus ban applies to just new, or all, accounts is in doubt because two players have been told two different things. Where there is doubt, I take the worst case as the likely truth, as this is the best way to deal with any ambiguity in terms and conditions.