It's time that traditional online casinos changed!

worldlad

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Jul 8, 2016
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Who gives a shit
For me 90% of the traditional online casinos seem to look and operate exactly the same as each other and it's been like this for years. The same old bonuses and free spins, sites look identical to each other since the late 90's, pages and pages of tiny little text of dull and boring terms and conditions that many average players simply don't read (Gambling is suppose to be a leisure activity after all), old fashioned ways to verify accounts which just angers customers and causes security concerns sending confidential documents to overseas strangers and wastes time, long delays in verifying players, bonuses that many inexperienced players cannot ever reach and for new online customers it just puts them off playing in future and reduces trust...

I just feel that many companies have given up with fresh ideas and innovative concepts - They seem to love been corporate and negative towards players and causing as much stress and hassle as they can get away with, many use false pictures of generic humans on the live chat support pages(not very honest is it!), most don't even have a phone number to be able to actually speak to a human unless it's the huge branded site such as William Hill etc...

Wouldn't it be great to find a whole new concept for example, a site been open and informal, giving a percentage of every pound lost to charities selected by players, fun and real life parties for staff and players to mix together, customer services based in the country you reside in, even viewing the staff member you are talking to, bonuses that require 0% wagering, using technology to verify customers instantly or within a guaranteed period, sending little presents and gifts in the post (for those who are happy to receive), a birthday card signed by the management each year, a little pop up message saying 'Hey Player we've noticed you've been playing this slot for a while without a feature and we don't think thats very fun, click start now and have a great paying bonus ON US!!!'

It really is time for something new..... new kind of website that does things completely different to the rest of them. Where staff members are free to be themselves rather than dictating T&C's or having a policy to give as much good news to players rather than always doom and gloom.

Gambling should be fun a chance to take you away from the everyday shite many of us go through daily, a chance to relax after working a 48 hour week and customers should feel valued/important. Not running around the house scanning private documents nor chasing up withdrawal issues or trying to get your head around pathetic bonuses terms and conditions etc.
 
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Mouche12

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Some of your ideas sound fun and interesting worldlad, but some casinos do offer similar rewards, like freebies when you had a terrible gaming session (Guts, when you ask for it), and VideoSlots where you get cashback every week and collect rewards (battle tickets, free spins, small deposit bonuses), and Vera & John where you collect loyalty points which can be redeemed for free cash, free spins or deposit bonuses. Many more casinos have similar incentives, but the three mentioned are in the top tier of the Link Outdated / Removed at CM and my personal favourites:D

As to the T&Cs, it indeed takes some time to go through them (especially the bonus terms) and I sometimes double check with support about the WR and max bet size tied to a deposit bonus. That's why I usually stick to my three favourites - KYC docs can be uploaded with Guts and VS, no nasty suprises in the T&Cs and payments are processed FAST.

One concern in the recent past was the quality of the gameplay, i.e. lagging slots and disconnects. I find that again VS and V&J provide the smoothest gameplay among the web-based casinos. Have a look at the accredited section here, you'll surely find something of your liking!
 

asm

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In Finland, the state has a monopoly on casinos and betting (in Åland too and to my knowledge, similar type things are in scandinavia). The winnings go towards social welfare and charities etc.
The downside is a ridiculous RTP because the house needs a lot of money. Money is expensive ;)

I don't think there ever really be things like you mentioned, in example the 0% wagering bonus. That would be like donating free money.
 

goatwack

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Londonia
Bonuses that don't require wagering....so free money then?

Implementing all those features mentioned would come at a greater cost to the casino and make their profits negligible.

They're following a tried and tested formula, why bother changing it. Casinos aren't concerned with a player's happiness, but are a business just like any other whose sole aim is to make money.

Not sure that they have staff members that can just conjure up a good bonus round after a bad session :confused:, and some casinos do go out of their way to host meet & greets, holidays, prizes, football tickets etc, to add that personal touch!

Not bothered whether I see the actual chat agent either if they just give me the same copy and paste response to my questions, unless we could Skype or something but then they'd see me in my boxers scowling at them, something no one wants to see :oops:

I would love to see sub-60 minute verifications though, as long as they're still handled professionally - that would be an achievement :cool:
 

paul7388

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glasgow scotland
Bonuses that don't require wagering....so free money then?

Implementing all those feautures mentioned would come at a greater cost to the casino and make their profits negligible.

They're following a tried and tested formula, why bother changing it. Casinos aren't concerned with a player's happiness, but are a business just like any other whose sole aim is to make money.

Not sure that they have staff members that can just conjure up a good bonus round after a bad session :confused:, and some casinos do go out of their way to host meet & greets, holidays, prizes, football tickets etc, to add that personal touch!

Not bothered whether I see the actual chat agent either if they just give me the same copy and paste response to my questions, unless we could Skype or something but then they'd see me in my boxers scowling at them, something no one wants to see :oops:

I would love to see sub-60 minute verifications though, as long as they're still handled professionally - that would be an achievement :cool:

Lol i would love to see Sub 60 minute verification as well after it taking GUTS 5 days to reverify an already verified account:eek:
 

interlog

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Maybe the OP can open their own casino with all their ideas.

I predict that it won't be open for very long.
 

worldlad

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Who gives a shit
Maybe the OP can open their own casino with all their ideas.

I predict that it won't be open for very long.

UK banks give away £50-£200 just for moving current accounts to them, with VERY simple T&C's such as having wages paid into the account and x2 monthly direct debits.

Coke brings out a new product so they give 100'000s of free cans to those walking down the street or at train stations etc.

BT give away a pre-paid Mastercard with £70.00 loaded on it just for taking out a £15 per month mobile phone contract

So do I think online casinos can do something similar...Too right!


I mean you just lose £1000 on a casino and they give you 50 FREESPINS worth 1p-2p per spin.... And some of you seem to be defending them :what:
 

Jono777

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Trouble is by the time they've paid all their affiliates, not to mention their streamers there is very little left :(

**Ducks** :p

I'm outta here :eek:
 

goatwack

Get dunked, big buns!
Joined
Aug 29, 2012
Location
Londonia
I'd love a casino that rewards its players by sending round escorts for when sessions go bad. We can call it " Pick a Slut - Slots 4 Slots".

Like Pornhub Casino minus the sticky keyboard. But in the interest of not appearing sexist or something, they can also send around men or trannies.
 

interlog

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UK banks give away £50-£200 just for moving current accounts to them, with VERY simple T&C's such as having wages paid into the account and x2 monthly direct debits.

Coke brings out a new product so they give 100'000s of free cans to those walking down the street or at train stations etc.

BT give away a pre-paid Mastercard with £70.00 loaded on it just for taking out a £15 per month mobile phone contract

So do I think online casinos can do something similar...Too right!


I mean you just lose £1000 on a casino and they give you 50 FREESPINS worth 1p-2p per spin.... And some of you seem to be defending them :what:

Not defending just being realistic.
 

worldlad

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Joined
Jul 8, 2016
Location
Who gives a shit
Bonuses that don't require wagering....so free money then?

Implementing all those features mentioned would come at a greater cost to the casino and make their profits negligible.

They're following a tried and tested formula, why bother changing it. Casinos aren't concerned with a player's happiness, but are a business just like any other whose sole aim is to make money.

Not sure that they have staff members that can just conjure up a good bonus round after a bad session :confused:, and some casinos do go out of their way to host meet & greets, holidays, prizes, football tickets etc, to add that personal touch!

Not bothered whether I see the actual chat agent either if they just give me the same copy and paste response to my questions, unless we could Skype or something but then they'd see me in my boxers scowling at them, something no one wants to see :oops:

I would love to see sub-60 minute verifications though, as long as they're still handled professionally - that would be an achievement :cool:

Free money...Yeah why not!!! Real life casinos and amusement arcades do it in the UK most days.
 

SlotGrinder

Senior Member
Joined
Jan 8, 2016
Location
England
I agree WorldLad

I don't know how they started with all these characters and level ups as part of their ongoing promos either but its all smoke and mirrors . You rarely get anything worth having and on the way you get patronised to hell following your character progress on his "adventure" and get a new belt/hat/whatever (do they think we are children ?!?) and you really couldn't give a toss about the pointless big win badges you're just hoping you get a decent reward at some point but it never happens . So your standards get so low that you think wow 25p freespins ! Way better than 10p starburst freespins ! It's a joke because it seems to have become industry standard to offer these pathetic rewards yet hype them up as if you should be drooling at the thought of them ! They must think we're morons

Gambling sites obviously cater to over 18s only so why all this juvenile crap at most of them ?
 

brianmon

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Cumbria
I agree WorldLad

I don't know how they started with all these characters and level ups as part of their ongoing promos either but its all smoke and mirrors . You rarely get anything worth having and on the way you get patronised to hell following your character progress on his "adventure" and get a new belt/hat/whatever (do they think we are children ?!?) and you really couldn't give a toss about the pointless big win badges you're just hoping you get a decent reward at some point but it never happens . So your standards get so low that you think wow 25p freespins ! Way better than 10p starburst freespins ! It's a joke because it seems to have become industry standard to offer these pathetic rewards yet hype them up as if you should be drooling at the thought of them ! They must think we're morons

Gambling sites obviously cater to over 18s only so why all this juvenile crap at most of them ?

And when you've wagered a grand, to be 'rewarded' with 15 free spins, complain about it on here, and everyone on here jumps on you, screaming
"But they're wager-free".... Of course they're fucking wager-free, because they know you'll be lucky if you win £2 from them, and that'll go straight into your playing balance, so it'll disappear before you even know you've had it.

The funniest experience i had, was with Casumo. I'd completed all the 'achievements' on CFTBL, which is no mean feat, considering the final stage was (as I recall) win 10,000 times. Checked my rewards, and there was nothing there for completing . So I went to live-chat to ask about it, only to be told that there are no rewards for completing any achievements, "they're there just for you to admire" !!!!!!
But they gave me some free spins on Starburst (with wagering) to compensate........ WTF


And why can't one of the casinos come up with some way of compensating the losers (Automatically, without having to grovel to CS (which I will never do)) rather than rewarding the winners ????

Someone could deposit £250 and lose it in 20 minutes, playing at reasonable stakes, and get next nothing back if they lose.
Another person deposits £50 and grinds through it on minimum bets and win or lose, could end up with £10 or £20 in 'rewards'
 

Harry_BKK

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Dec 18, 2014
Location
Balcony
Good ideas but we don't have an ideal world.

Just implement some of your ideas and you have 100's of syndicates moving in, bankrupting the casino within a few days. Unless of course you opened a charity casino giving free money to players! :D

EDIT: you can thank the professional bonus hunters and "whores" syndicates for the silly and long T&C's as well as the standardized offerings. Go back about 16 years and regular players would get pretty much what you described until some people created syndicates or set out themselves with the only objective to "milk the cow" as much as possible. Well, we can see now where that has led to! :rolleyes:

EDIT2: mentioned this on a few occasions... the times where i would get $500 or even $1000 cash comps, invites to dinners and casino cruises, visits of a host in my town, regular gifts like an expensive set of wine, big birthday comps with no wagering...those times are long long gone, never to return!!!
 
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KasinoKing

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For me 90% of the traditional online casinos seem to look and operate exactly the same as each other and it's been like this for years. The same old bonuses and free spins, sites look identical to each other since the late 90's...
I disagree with this part of your post - casinos have only very recently all started looking like clones of each other (last 2-3 years). Before that there was a lot more diversity.

Apart from that - what an excellent post! :thumbsup:

I think some of the "neigh sayers" above missed some of the key points you made, especially in regard to only giving generous bonuses to players who have been clearly identified as loyal genuine players - not "bonus abusers".
Of course it wouldn't be easy, but I believe it could be made to work.
When is your casino opening? :p

KK
 

KasinoKing

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Trouble is by the time they've paid all their affiliates, not to mention their streamers there is very little left :(

**Ducks** :p

I'm outta here :eek:
DUCK!

Just to point out, that vast majority of affiliates are on a profit share deal - so if the casino doesn't make a profit, the affiliates don't get a penny.
i.e. The affiliates pay does not come out of a "pot of money the casinos could otherwise give to players".

KK
 

orion

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deep south of Eu
Good ideas but we don't have an ideal world.

Just implement some of your ideas and you have 100's of syndicates moving in, bankrupting the casino within a few days. Unless of course you opened a charity casino giving free money to players! :D

EDIT: you can thank the professional bonus hunters and "whores" syndicates for the silly and long T&C's as well as the standardized offerings. Go back about 16 years and regular players would get pretty much what you described until some people created syndicates or set out themselves with the only objective to "milk the cow" as much as possible. Well, we can see now where that has led to! :rolleyes:

EDIT2: mentioned this on a few occasions... the times where i would get $500 or even $1000 cash comps, invites to dinners and casino cruises, visits of a host in my town, regular gifts like an expensive set of wine, big birthday comps with no wagering...those times are long long gone, never to return!!!

yes Harry what you write is 100% right BUT:
once a player (let's name him Mr. Rossi) has done 50 ++ deposits on a casino, he did always play in a recreational way (no bonus abuse - no AP), his overall balance is obviously in loss, no issues with his KYC process, at this point the casino can't use the "syndacates" excuse to avoid rewarding MrRossi for his loyalty.
EVEN IF MR ROSSI IS A LOW ROLLER.
I run my business and I am trying to please my LOYAL/REGULAR customers everytime I can. All of them, the big ones, and the small ones. Discounts, free trials, surprises/gifts, special offers.

Sincerely in the last 2-3 years I am facing a new style with casinos, if you are a HR you are treated as a superstar (even if you are not a regular), whilst if you are a LR you are treated as a piece of shit (even if you are a regular). This is bad, and casinos are contraddicting themselves, since first they say they want recreational players, but then they pretend these recreational players to do deposits 1000 €/£/$ up. :rolleyes:
In other words, they want to avoid syndacates (for obvious reasons), but then they do promotions / rewarding systems which seems to be done expressely for syndacates (or football stars).

I agree with the OT; it's time for a change.
 

interlog

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I have said it before, but I firmly believe a casino will look better after a winning player than one that is losing. They rather have the winning player play their losses back than the losing playing taking the profit on this player away.

We all know from playing ourselves that once you're in profit it usually goes downhill and that there is a winning session at some point after losing sessions.

In other words, why give somebody free money to recover their losses when you know damn well the player is going to try again with their own money.
 

lockinlove

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I have said it before, but I firmly believe a casino will look better after a winning player than one that is losing. They rather have the winning player play their losses back than the losing playing taking the profit on this player away.

We all know from playing ourselves that once you're in profit it usually goes downhill and that there is a winning session at some point after losing sessions.

In other words, why give somebody free money to recover their losses when you know damn well the player is going to try again with their own money.

Fortune lounge is probably one of the betters ones of ive come across in these regards. Im way way up on them (5 figures). And they still give me lots of freebies that range from $50-$200. Actually most times they give it to me when Im asking for a deposit bonus. They just say heres $100. Im like ok thanks but I wanted a reload lol and they say its ok have the $100 and we will give you a 50% match too. Im actually always quite taken back by it.

Here's how the conversation will go.

Hey there I was wondering if I can get a 50% reload bonus today on a $500 deposit.

Support: I have reviewed your account and $100 has been added to you account.

Like honestly, 75% of the time this is what happens lol

Then the casinos im down on usually give me little to nothing.
 

Deeplay

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Fortune lounge is probably one of the betters ones of ive come across in these regards. Im way way up on them (5 figures). And they still give me lots of freebies that range from $50-$200. Actually most times they give it to me when Im asking for a deposit bonus. They just say heres $100. Im like ok thanks but I wanted a reload lol and they say its ok have the $100 and we will give you a 50% match too. Im actually always quite taken back by it.

Here's how the conversation will go.

Hey there I was wondering if I can get a 50% reload bonus today on a $500 deposit.

Support: I have reviewed your account and $100 has been added to you account.

Like honestly, 75% of the time this is what happens lol

Then the casinos im down on usually give me little to nothing.

Said it before about the FL group they used to have the best rewards program out there hands down! I remember well (when they used to take UK players) and getting into the VIP program as I gambled allot more back then. How good you were looked after. At least 2 times met the vip reps. One time they even came to my home town where was wined and dined and then given $250 in my account with something like 5x playthrough. Granted I was way down over all in the time I played there. But you were looked after. The vip rep would personally run a cash out for you if you asked.

Then it all changed, and things kind of went down hill so I pulled out. Then of course they had to kill the UK market, so no idea how they are now. But I know they had the right idea. Cruises etc.

But today it really is an emerging market with 10s of 1000s new players coming through month in month out. Plenty to go round. Tv adverts running at maximum so I just think casinos need to offer less over all. While in the back ground looking after the high rollers, without ever really making it public. One of my friends who is not a member here, gambles like crazy at a very well known casino. He can afford it and im talking 80 to 90k per month that I know of! :what: but also i know this person does get very well looked after. Pretty much gets what he asks for so long as he keeps the deposits coming through.

So its out there, but just think the days of great comps when the standard player like me, who starts to have a nervous breakdown after loosing £300 - are long gone. Will it return ? dont think so. The game will just evolve in a different way - such as what Video Slot and a few others are working at.
 

worldlad

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Who gives a shit
Thanks everyone for the support in this post and everyone that has thanked me.

I'm a player that plays 50% online and 50% in real life for example bookies/amusement arcades playing the £500 jackpot machines. Some of you have said that with my ideas companies will not make any money, for me thats absolutely rubbish we all know that at the end of the day, there's only one real winner and thats the casino.

It costs more for any gambling operator to have a REAL LIFE High Street branch than a simple website (affilliates included) so if these can manage been a little more customer centric so can online sites.

I mean could you imagine walking into a REAL LIFE casino and the staff member walking over and saying 'congratulations I'm going to give you 50 x 1p FREESPINS on the amazing Starspins slot' but before you do I need you to read 35 pages of terms and conditions and I'l need to see x4 amounts of ID, oh and by the way you'll need to wait 1-5 working days for me to verify the info and if you do win you'll have to wait up to an additional 5 working days to receive your winnings, oh and I forgot to say MADAM if you deposit £200 I will give you another £200 but be warned if you win from this you'll need to deposit an additional £4750 to collect ya winnings lol .... It doesn't happen and with today's technology it doesn't need to be like this online either.

For the minority that are defending these online casinos that are ripping us off and treating us so badly, I suggest maybe spending a day from your keyboard and visiting a casino in real life and compare the treatment with both. You'll soon see that online should be doing much much more than the current pathetic offerings and experience.
 

colinsunderland

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Thanks everyone for the support in this post and everyone that has thanked me.

I'm a player that plays 50% online and 50% in real life for example bookies/amusement arcades playing the £500 jackpot machines. Some of you have said that with my ideas companies will not make any money, for me thats absolutely rubbish we all know that at the end of the day, there's only one real winner and thats the casino.

It costs more for any gambling operator to have a REAL LIFE High Street branch than a simple website (affilliates included) so if these can manage been a little more customer centric so can online sites.

I mean could you imagine walking into a REAL LIFE casino and the staff member walking over and saying 'congratulations I'm going to give you 50 x 1p FREESPINS on the amazing Starspins slot' but before you do I need you to read 35 pages of terms and conditions and I'l need to see x4 amounts of ID, oh and by the way you'll need to wait 1-5 working days for me to verify the info and if you do win you'll have to wait up to an additional 5 working days to receive your winnings, oh and I forgot to say MADAM if you deposit £200 I will give you another £200 but be warned if you win from this you'll need to deposit an additional £4750 to collect ya winnings lol .... It doesn't happen and with today's technology it doesn't need to be like this online either.

For the minority that are defending these online casinos that are ripping us off and treating us so badly, I suggest maybe spending a day from your keyboard and visiting a casino in real life and compare the treatment with both. You'll soon see that online should be doing much much more than the current pathetic offerings and experience.

So just out of interest, whats the RTP in the casino's and bookies you play at, 96-97% as most online games are, or 88-92% as I see in most bookies? If I had a casino and could knock 5-10% off the RTP I could afford to give you a free cup of coffee and the odd tenner with 1 x wagering too.
 
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