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It's time that traditional online casinos changed!

Discussion in 'Online Casinos' started by worldlad, Feb 4, 2017.

    Feb 4, 2017
  1. worldlad

    worldlad Crybaby McCryface

    Location:
    Who gives a shit
    For me 90% of the traditional online casinos seem to look and operate exactly the same as each other and it's been like this for years. The same old bonuses and free spins, sites look identical to each other since the late 90's, pages and pages of tiny little text of dull and boring terms and conditions that many average players simply don't read (Gambling is suppose to be a leisure activity after all), old fashioned ways to verify accounts which just angers customers and causes security concerns sending confidential documents to overseas strangers and wastes time, long delays in verifying players, bonuses that many inexperienced players cannot ever reach and for new online customers it just puts them off playing in future and reduces trust...

    I just feel that many companies have given up with fresh ideas and innovative concepts - They seem to love been corporate and negative towards players and causing as much stress and hassle as they can get away with, many use false pictures of generic humans on the live chat support pages(not very honest is it!), most don't even have a phone number to be able to actually speak to a human unless it's the huge branded site such as William Hill etc...

    Wouldn't it be great to find a whole new concept for example, a site been open and informal, giving a percentage of every pound lost to charities selected by players, fun and real life parties for staff and players to mix together, customer services based in the country you reside in, even viewing the staff member you are talking to, bonuses that require 0% wagering, using technology to verify customers instantly or within a guaranteed period, sending little presents and gifts in the post (for those who are happy to receive), a birthday card signed by the management each year, a little pop up message saying 'Hey Player we've noticed you've been playing this slot for a while without a feature and we don't think thats very fun, click start now and have a great paying bonus ON US!!!'

    It really is time for something new..... new kind of website that does things completely different to the rest of them. Where staff members are free to be themselves rather than dictating T&C's or having a policy to give as much good news to players rather than always doom and gloom.

    Gambling should be fun a chance to take you away from the everyday shite many of us go through daily, a chance to relax after working a 48 hour week and customers should feel valued/important. Not running around the house scanning private documents nor chasing up withdrawal issues or trying to get your head around pathetic bonuses terms and conditions etc.
     
    2 people like this.
  2. Feb 4, 2017
  3. Mouche12

    Mouche12 Kitty Lover PABnononaccred PABnonaccred PABnoaccred

    Occupation:
    Translator and facilities manager
    Location:
    Amsterdam
    Some of your ideas sound fun and interesting worldlad, but some casinos do offer similar rewards, like freebies when you had a terrible gaming session (Guts, when you ask for it), and VideoSlots where you get cashback every week and collect rewards (battle tickets, free spins, small deposit bonuses), and Vera & John where you collect loyalty points which can be redeemed for free cash, free spins or deposit bonuses. Many more casinos have similar incentives, but the three mentioned are in the top tier of the Accredited Casinos List at CM and my personal favourites:D

    As to the T&Cs, it indeed takes some time to go through them (especially the bonus terms) and I sometimes double check with support about the WR and max bet size tied to a deposit bonus. That's why I usually stick to my three favourites - KYC docs can be uploaded with Guts and VS, no nasty suprises in the T&Cs and payments are processed FAST.

    One concern in the recent past was the quality of the gameplay, i.e. lagging slots and disconnects. I find that again VS and V&J provide the smoothest gameplay among the web-based casinos. Have a look at the accredited section here, you'll surely find something of your liking!
     
  4. Feb 4, 2017
  5. asm

    asm Experienced Member PABinit

    Occupation:
    teacher
    Location:
    Finland
    In Finland, the state has a monopoly on casinos and betting (in Åland too and to my knowledge, similar type things are in scandinavia). The winnings go towards social welfare and charities etc.
    The downside is a ridiculous RTP because the house needs a lot of money. Money is expensive ;)

    I don't think there ever really be things like you mentioned, in example the 0% wagering bonus. That would be like donating free money.
     
  6. Feb 4, 2017
  7. goatwack

    goatwack enthused hangman CAG

    Occupation:
    Turns Tricks
    Location:
    Londonia
    Bonuses that don't require wagering....so free money then?

    Implementing all those features mentioned would come at a greater cost to the casino and make their profits negligible.

    They're following a tried and tested formula, why bother changing it. Casinos aren't concerned with a player's happiness, but are a business just like any other whose sole aim is to make money.

    Not sure that they have staff members that can just conjure up a good bonus round after a bad session :confused:, and some casinos do go out of their way to host meet & greets, holidays, prizes, football tickets etc, to add that personal touch!

    Not bothered whether I see the actual chat agent either if they just give me the same copy and paste response to my questions, unless we could Skype or something but then they'd see me in my boxers scowling at them, something no one wants to see :oops:

    I would love to see sub-60 minute verifications though, as long as they're still handled professionally - that would be an achievement :cool:
     
  8. Feb 4, 2017
  9. paul7388

    paul7388 Meister Member MM

    Occupation:
    not a lot
    Location:
    glasgow scotland
    Lol i would love to see Sub 60 minute verification as well after it taking GUTS 5 days to reverify an already verified account:eek:
     
  10. Feb 4, 2017
  11. goatwack

    goatwack enthused hangman CAG

    Occupation:
    Turns Tricks
    Location:
    Londonia
    Well it is a fantasy thread!
     
  12. Feb 4, 2017
  13. interlog

    interlog Senior Member MM webmeister

    Occupation:
    Manager
    Location:
    London
    Maybe the OP can open their own casino with all their ideas.

    I predict that it won't be open for very long.
     
  14. Feb 4, 2017
  15. worldlad

    worldlad Crybaby McCryface

    Location:
    Who gives a shit
    UK banks give away £50-£200 just for moving current accounts to them, with VERY simple T&C's such as having wages paid into the account and x2 monthly direct debits.

    Coke brings out a new product so they give 100'000s of free cans to those walking down the street or at train stations etc.

    BT give away a pre-paid Mastercard with £70.00 loaded on it just for taking out a £15 per month mobile phone contract

    So do I think online casinos can do something similar...Too right!


    I mean you just lose £1000 on a casino and they give you 50 FREESPINS worth 1p-2p per spin.... And some of you seem to be defending them :what:
     
  16. Feb 4, 2017
  17. Jono777

    Jono777 Meister Member CAG mm4 mm1

    Occupation:
    Self- Employeed
    Location:
    Wolverhampton
    Trouble is by the time they've paid all their affiliates, not to mention their streamers there is very little left :(

    **Ducks** :p

    I'm outta here :eek:
     
  18. Feb 4, 2017
  19. goatwack

    goatwack enthused hangman CAG

    Occupation:
    Turns Tricks
    Location:
    Londonia
    I'd love a casino that rewards its players by sending round escorts for when sessions go bad. We can call it " Pick a Slut - Slots 4 Slots".

    Like Pornhub Casino minus the sticky keyboard. But in the interest of not appearing sexist or something, they can also send around men or trannies.
     
  20. Feb 4, 2017
  21. interlog

    interlog Senior Member MM webmeister

    Occupation:
    Manager
    Location:
    London
    Not defending just being realistic.
     
    1 person likes this.
  22. Feb 4, 2017
  23. worldlad

    worldlad Crybaby McCryface

    Location:
    Who gives a shit
    Free money...Yeah why not!!! Real life casinos and amusement arcades do it in the UK most days.
     
  24. Feb 5, 2017
  25. SlotGrinder

    SlotGrinder Senior Member

    Occupation:
    Poker Player
    Location:
    England
    I agree WorldLad

    I don't know how they started with all these characters and level ups as part of their ongoing promos either but its all smoke and mirrors . You rarely get anything worth having and on the way you get patronised to hell following your character progress on his "adventure" and get a new belt/hat/whatever (do they think we are children ?!?) and you really couldn't give a toss about the pointless big win badges you're just hoping you get a decent reward at some point but it never happens . So your standards get so low that you think wow 25p freespins ! Way better than 10p starburst freespins ! It's a joke because it seems to have become industry standard to offer these pathetic rewards yet hype them up as if you should be drooling at the thought of them ! They must think we're morons

    Gambling sites obviously cater to over 18s only so why all this juvenile crap at most of them ?
     
  26. Feb 5, 2017
  27. brianmon

    brianmon Meister Member webby mm4

    Occupation:
    self-employed
    Location:
    uk
    And when you've wagered a grand, to be 'rewarded' with 15 free spins, complain about it on here, and everyone on here jumps on you, screaming
    "But they're wager-free".... Of course they're fucking wager-free, because they know you'll be lucky if you win £2 from them, and that'll go straight into your playing balance, so it'll disappear before you even know you've had it.

    The funniest experience i had, was with Casumo. I'd completed all the 'achievements' on CFTBL, which is no mean feat, considering the final stage was (as I recall) win 10,000 times. Checked my rewards, and there was nothing there for completing . So I went to live-chat to ask about it, only to be told that there are no rewards for completing any achievements, "they're there just for you to admire" !!!!!!
    But they gave me some free spins on Starburst (with wagering) to compensate........ WTF


    And why can't one of the casinos come up with some way of compensating the losers (Automatically, without having to grovel to CS (which I will never do)) rather than rewarding the winners ????

    Someone could deposit £250 and lose it in 20 minutes, playing at reasonable stakes, and get next nothing back if they lose.
    Another person deposits £50 and grinds through it on minimum bets and win or lose, could end up with £10 or £20 in 'rewards'
     
  28. Feb 5, 2017
  29. Harry_BKK

    Harry_BKK Senior Member CAG mm1

    Occupation:
    job is OK
    Location:
    Balcony
    Good ideas but we don't have an ideal world.

    Just implement some of your ideas and you have 100's of syndicates moving in, bankrupting the casino within a few days. Unless of course you opened a charity casino giving free money to players! :D

    EDIT: you can thank the professional bonus hunters and "whores" syndicates for the silly and long T&C's as well as the standardized offerings. Go back about 16 years and regular players would get pretty much what you described until some people created syndicates or set out themselves with the only objective to "milk the cow" as much as possible. Well, we can see now where that has led to! :rolleyes:

    EDIT2: mentioned this on a few occasions... the times where i would get $500 or even $1000 cash comps, invites to dinners and casino cruises, visits of a host in my town, regular gifts like an expensive set of wine, big birthday comps with no wagering...those times are long long gone, never to return!!!
     
    Last edited: Feb 5, 2017
  30. Feb 5, 2017
  31. orion

    orion Experienced Member PABnonaccred

    Occupation:
    wine. We make it.
    Location:
    deep south of Eu
    yes - they do think we are.
    and yes - we (players) sometimes are.
     
  32. Feb 5, 2017
  33. KasinoKing

    KasinoKing WebMeister & Slotaholic.. CAG MM PABnonaccred webmeister

    Occupation:
    House-Husband and Casino Advisor
    Location:
    Bexhill on sea, England
    I disagree with this part of your post - casinos have only very recently all started looking like clones of each other (last 2-3 years). Before that there was a lot more diversity.

    Apart from that - what an excellent post! :thumbsup:

    I think some of the "neigh sayers" above missed some of the key points you made, especially in regard to only giving generous bonuses to players who have been clearly identified as loyal genuine players - not "bonus abusers".
    Of course it wouldn't be easy, but I believe it could be made to work.
    When is your casino opening? :p

    KK
     
  34. Feb 5, 2017
  35. KasinoKing

    KasinoKing WebMeister & Slotaholic.. CAG MM PABnonaccred webmeister

    Occupation:
    House-Husband and Casino Advisor
    Location:
    Bexhill on sea, England
    DUCK!

    Just to point out, that vast majority of affiliates are on a profit share deal - so if the casino doesn't make a profit, the affiliates don't get a penny.
    i.e. The affiliates pay does not come out of a "pot of money the casinos could otherwise give to players".

    KK
     
  36. Feb 5, 2017
  37. orion

    orion Experienced Member PABnonaccred

    Occupation:
    wine. We make it.
    Location:
    deep south of Eu
    yes Harry what you write is 100% right BUT:
    once a player (let's name him Mr. Rossi) has done 50 ++ deposits on a casino, he did always play in a recreational way (no bonus abuse - no AP), his overall balance is obviously in loss, no issues with his KYC process, at this point the casino can't use the "syndacates" excuse to avoid rewarding MrRossi for his loyalty.
    EVEN IF MR ROSSI IS A LOW ROLLER.
    I run my business and I am trying to please my LOYAL/REGULAR customers everytime I can. All of them, the big ones, and the small ones. Discounts, free trials, surprises/gifts, special offers.

    Sincerely in the last 2-3 years I am facing a new style with casinos, if you are a HR you are treated as a superstar (even if you are not a regular), whilst if you are a LR you are treated as a piece of shit (even if you are a regular). This is bad, and casinos are contraddicting themselves, since first they say they want recreational players, but then they pretend these recreational players to do deposits 1000 €/£/$ up. :rolleyes:
    In other words, they want to avoid syndacates (for obvious reasons), but then they do promotions / rewarding systems which seems to be done expressely for syndacates (or football stars).

    I agree with the OT; it's time for a change.
     
  38. Feb 5, 2017
  39. interlog

    interlog Senior Member MM webmeister

    Occupation:
    Manager
    Location:
    London
    I have said it before, but I firmly believe a casino will look better after a winning player than one that is losing. They rather have the winning player play their losses back than the losing playing taking the profit on this player away.

    We all know from playing ourselves that once you're in profit it usually goes downhill and that there is a winning session at some point after losing sessions.

    In other words, why give somebody free money to recover their losses when you know damn well the player is going to try again with their own money.
     

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