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Its all in the T&Cs.......or is it?

Discussion in 'Online Casinos' started by DemonUK, Mar 24, 2012.

    Mar 24, 2012
  1. DemonUK

    DemonUK Senior Member PABnoaccred

    Occupation:
    Software
    Location:
    Warrington, UK
    This maybe something and nothing and has been covered before in which case I apologise.

    I note that somewhere on this site is listed the best casinos along with a list of payout times. This is great information to see, however, is for example the phrase 24-72 hours the time you will get your winnings into your ewallet. In the case of your newest accredited casino and its sister site, it does state in their T&Cs those figures of 24-72 hours. I have discovered that this figure refers to the time period AFTER it has been authorized. So a withdrawal put in on Tuesday was authorized on Friday morning, but I am told that I will get it 24-72 hours from then and not Tuesday as I and probably everyone else thinks from reading the T&Cs

    So three days to authorize the withdrawal plus possibly another 3 days to receive a payment to an E-Wallet? When up against most of the other accredited casinos this is woeful IMO.

    Am I nitpicking here or are the casinos being economical with the truth?
     
  2. Mar 24, 2012
  3. chuchu59

    chuchu59 gambling addict CAG PABnonaccred

    Occupation:
    EXECUTIVE
    Location:
    SOMEWHERE IN ASIA
    May I ask whether this is your first withdrawal?

    I assume you are talking about Slotocash and Desert Nights. If you had played at either of these casinos under the Rival brand I believe you dont have to resubmit docs and payouts to your e-wallet should be completed within 48 hours. At least that's my experience and I deposit and w/d via ecocard. If this is not your first w/d the authorisation shouldnt take that long (in fact it musnt) though I have been paid on a weekend before. Fire a pm to the rep Ms sloto under the handle of sloto. Given its the weekend now , this cashout might only reach you on Tuesday at the latest but at least this will ensure you get future cashouts in good time.
     
    2 people like this.
  4. Mar 24, 2012
  5. DemonUK

    DemonUK Senior Member PABnoaccred

    Occupation:
    Software
    Location:
    Warrington, UK
    No, this isn't my first withdrawal. My last one, two weeks ago took 5 days to hit my wallet. Slotocash prior to their accreditation always paid within the 72 hour time frame. Now my last one from Sloto was slightly over the 72 hours and my last two from the sister site have been beyond that timeframe. However the way CS explained it to me, the 24-72 hour rule kicks in only after it has been authorized and the one I am waiting for was only authorized 3 days after requesting it.

    I am not for one minute saying they don't pay because they do. However, when I can get paid without fail within 24 hours from the likes of 32Red and Inetbet, it makes it harder to justify playing there.

    I have also been paid on a weekend before and payments to an e-wallet should not be affected by the weekend, especially as the term business hours doesn't appear in their T&Cs either
     
  6. Mar 24, 2012
  7. P.V.

    P.V. Senior Member webmeister

    Occupation:
    Make money!
    Location:
    Turn around...
    I understand what you're saying and a simple solution would be to add a disclaimer for cash out times.

    Obvious stuff that's slows down the process:

    U.S. players.

    Non verified players, doc. requests.

    Withdraw methods.

    Casino operations, weekdays vs. weekend.

    And so on...

    Theoretically nothing is concrete as far as time frames, merely direction provided IMO.
     
  8. Mar 24, 2012
  9. Nifty29

    Nifty29 Dormant account

    Occupation:
    PAID CASINO SHILL
    Location:
    Turn right, then right. then right again
    IMO E-wallet cashouts (for verified players) should be processed within 24 hours and should be received in the e-wallet within 24 hours after that.....so 48 hours from start to finish.

    Anything less is deliberate delays, and should not be acceptable from an accredited operator. I don't make the accreditation standards, but I genuinely think that Bryan should be stricter when it comes to acceptable payout times. At present, it just states "Must pay in a reasonable timeframe" or something similar, but it seems to be up to the operator to decide what is reasonable.

    If 32Red can pay in 6 hours, and iNetbet in 12-24 hours and 3Dice in 6 hours, then ANY casino can....and SHOULD. I don't think it's right that casinos that pay in 3-5 days are placed in the same accreditation category as the casinos above.

    Perhaps an new sub-category of Accredited Casinos like "Fast Pay Premium" or something would give casinos that service their customers efficiently more kudos and exposure than those who don't consider it a priority. It might even encourage others to start paying faster.
     
    6 people like this.
  10. Mar 24, 2012
  11. P.V.

    P.V. Senior Member webmeister

    Occupation:
    Make money!
    Location:
    Turn around...
    Good idea Nifty minus US facing sites due to current deterrents. :thumbsup:
     
  12. Mar 24, 2012
  13. Gremmyboy

    Gremmyboy Dormant account

    Occupation:
    Administration
    Location:
    Australia
    I agree too! Different levels for accredited casinos is a great idea!
    32red, inetbet, 3dice, etc. = PREMIUM PLAY CASINOS (Payouts in your hand within 48 hours)
    Palace Group, ClubWorld, etc. = POWER PLAY CASINOS (Payout in your hand within limits to be accredited but over the 48 hours for Premium Play.)

    Casinos that pay out just below or above 72 hours would be = STANDARD PLAY CASINOS.

    Or alternatively....
    GOLD PLAY CASINOS,
    SILVER PLAY CASINOS,
    BRONZE PLAY CASINOS.

    They could be listed in the accredited section with the fastest at the top and slowest at the bottom, all boxed in their own separate group with a matching background colour.
    Ie. Gold/Premium category would be at the top of page in It's own box with a gold background colour.
    Power play/Silver would be below the box with gold background (so you'd have to scroll a little further down the page as the list for gold could have 20 casinos or more in it). This group would have a silver background.
    And so on.....

    I agree that groups such as 32Red, Inetbet, etc. Shouldn't be in same group as slower paying casinos! They should be separated and recognised for their efforts.
    If they get more player sign ups because they are placed more prominently on the accredited page, it'd be because they deserve it!

    It would also give the other accredited casinos something to strive for if they want prominent placing on the accredited casinos page!

    Biggest benefit overall is that it would be great for players as casinos try and be the best to get a better placement!


    Cheers
    Gremmy
     
  14. Mar 24, 2012
  15. chuchu59

    chuchu59 gambling addict CAG PABnonaccred

    Occupation:
    EXECUTIVE
    Location:
    SOMEWHERE IN ASIA
    Another set for USA players ie w/ds must be removed from pending status after 24 hours at the most. Yes it sounds harsh on operators but accredited casinos should do more shouldnt they?
     
  16. Mar 24, 2012
  17. DemonUK

    DemonUK Senior Member PABnoaccred

    Occupation:
    Software
    Location:
    Warrington, UK
    To be fair to the casino concerned I have now been paid.
     

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