Is this a normal requirement

[Wildfire7]

It is disgraceful behaviour that any institution of any kind should request an individuals password under ANY circumstances.

Other financial institutions such as banks are spending millions on educating the public on not to divulge sensitive information such as passwords through email. The leading statement is usually "We will never ask you for your password".

If a casino is so lax at protecting sensitive data such as passwords (which it is in this case as it has scant disregard for security) then how does it handle our data behind the scenes?

There is no logical explanation as to why a casino would require a password to close an account. Louise alluded in her post that the reason was to provide an additional layer of verification security for the customer. This is a paradox and counter productive as by making such a request they are achieving the opposite of what they originally imposed this measure for.

Under no circumstances should the OP give his password out. If he does then he is also breaking the casinos own T&C's by not taking adequate measures to protect his own account.

If the OP were to deliberately lock his account by submitting an incorrect password 3 times, then support could get his account unlocked by resetting it, but first they would ask him to confirm his details. But not the password as he has lost it. In this case the casino would bend over backwards to reset the password, because it means the player can get back into the casino and play.

Closing an account should be a simple procedure. Only basic details should be requested, such as name, account number/username, date of birth and a telephone number or billing address. Another point to consider is that if a fraudster some how got hold of these details, the last thing he would be doing is closing an account!

Mike

 

[love2winalot]

Hiya: Dear Louise, and Rushmore group:

There is an old saying that goes, "Perception is Reality". Right or wrong, good or bad, this is true, and simply the way it is. Right Now the Perception of your Casino has gotten worse, and not better, because of the password policy. That policy that will drive away more players, than it will attract.

I would print out this entire thread, and show it to the powers that be, and have the password policy changed to something else, anything else.

Here is a simple way to do it. Have each new player send over a photo ID. Maybe you have one from the OP of this thread. Simply have them send over, "The same picture ID, to close an account, or make a large withdraw, ect".

This is exactly what the passport ageny does. Why do you think they ask for 2 pictures, when only one goes in the passport? The other is kept on file by them. Now, "I" steal your passport, and cut/paste my picture into it. I am now you. But if someones wants to verify the passport, then send a copy of the picture to the issueing agency, and they pull out the Original 2nd picture that was sent in when the passport was issued. Same picture= ok, 2 different pictures= Fake passport.

You have LOST the Password issue. So, make an adjustment, and move on. Simple.

 

[Roanan]

Seriously, do you think it's the same the other way around like this? We are the operator of the casino and have access to player's passwords anyway, so what difference does it make for the player to confirm the account closure by providing their casino password, or not.

This is a piece of verification that only you will know so only YOU are able to close your account with us.

Thanks,

Louise
Rushmore, Cherry Red & Slots Oasis Rep.

I have not been paying much attention to threads on this site where I do not play, or have accounts, but after reading the above post from the casino rep along with some other posts I'm saying something here.


This is a SERIOUS breach of etiquette.

The fact that you have indicated (a few times) that you have access to player passwords, and do not have them encrypted scares the shit out of me.

There have been two threads on CM in the last few weeks alone regarding player databases for sale, acquired by/from unscrupulous employees.

Your casino has now made the most important piece of personal information capable of falling into the wrong hands.

In addition, it is common knowledge that all emails that are NOT specifically encrypted can be read by anyone who so desires. You're requirement for a player to transmit their password via this method simply compounds this issue.

Most people only use one or two passwords for online purposes and if that information was to be abused by a Rushmore employee, the player would be at their complete mercy.


I can guarantee that the Rushmore Group will NEVER get my business because of this.

 

[winbig]

This is a piece of verification that only you will know so only YOU are able to close your account with us.

Not true. Any hacker could obtain this information via keyloggers, etc. However, they would not be privy of the player's home address, phone number, DOB, etc.

If I went by your standards, I could simply hack a player's computer, get their password for both the casino and their email and close their casino account simply because I don't like them.

If that were to happen, it'd take more effort on the player's part to get their casino account re-opened than it did for me to close their account in the first place.

 

[LaurieJim]

I like Louise, always have and always will, im sure if it was up to her and it was her self owned casino, she would do everything within her power but she has those above her that seem hell bent on making it hard on her and the players and its not fair to either.

We all loved Louise when she first popped on the forum and she took care of us, infact making sure we got paid asap as opposed to others whom are not members here, how fast we seem to forget, even CM said she had been in the running for manager of the year till managment dropped the ball on her and she had to fend for herself if i recall right.

Louise is only doing what is stated by those above her, clear and simple, its not up to her to make or change the riules,some as stupid as they are.

If anything, give her the respect she deserves for coming into the lions den without the backup of her bosses , if they wanted to get back in good graces with the players, they would give Louise more power in making decisions that players need help with, i think she would get alot done, if left to her alone...........just my 2 cents worth.............laurie

 

[winbig]

I like Louise, always have and always will, im sure if it was up to her and it was her self owned casino, she would do everything within her power but she has those above her that seem hell bent on making it hard on her and the players and its not fair to either.

We all loved Louise when she first popped on the forum and she took care of us, infact making sure we got paid asap as opposed to others whom are not members here, how fast we seem to forget, even CM said she had been in the running for manager of the year till managment dropped the ball on her and she had to fend for herself if i recall right.

Louise is only doing what is stated by those above her, clear and simple, its not up to her to make or change the riules,some as stupid as they are.

If anything, give her the respect she deserves for coming into the lions den without the backup of her bosses , if they wanted to get back in good graces with the players, they would give Louise more power in making decisions that players need help with, i think she would get alot done, if left to her alone...........just my 2 cents worth.............laurie

I think Louise is great, too, and understand it's out of her control. I'm still wondering why she continues to put up with having her hands tied so tight from the powers that be.

 

[chuchu59]

Hi everyone,

I really do try my best here and feel that I am being reasonable and am explaining the reasons why this is the way we operate and feel that the reasons are justifiable. I don't see that we are deserving of being rogued because of this.

We are asking for the player's username which again, as I've said before, is something which stays between the casino and the player and is why this extra unique verification option exists. Should the player not want to provide us/and/or email a password which they also use to log in to their email provider for example, the player can do the following. They can log in on the casino website, go to 'my account' and 'change password', change it to something else, update this and then email us the new password to us along with their username and their account closure request will be complied with.

Kind regards,

Louise
Rushmore, Cherry Red & Slots Oasis Rep.

Rogued? Certainly not yet. You previous outstanding work will not easily be undone. However, as written in Pina's post there have just been too many issues to the detriment of your casino and imo these are intentional and not oversights. If a vote could be taken I would vouch for Rushmore to have it's accredited status removed.

Nothing against you Louise but apart from the e-wallet bonuses issue, I simply cant condone the action this group has taken in the past few months.

 

[WagerWitch]

Louise - I too, stand with the other players.

NO COMPANY should ask for a password to be sent to them via email.

It is simply a "dodgy" request.

Perhaps you don't mean it as such - but I would seriously reconsider this particular approach, as it is NOT appropriate.

There must be alternative measures that could be taken in lieu of this particular type of activity.

All banks and financial institutions continuously advise - IF WE ASK FOR YOUR PASSWORD - it IS NOT US asking for it - do not fall prey to this scam.

So - we, as players, entrusting our finances to you - expect the same type of behavior.

We see identity theft and possible problems when faced with this - not to mention - having that password scattered all over the internet in a NON encrypted manner - is also very unnerving.

While I think some folks are handling this in a very RUDE manner - I have to side with the concept that at NO TIME - should a player be forced to divulge his password EXCEPT when he is signing into the system.

EVER.

 

[LaurieJim]

Based on my experience at

You do not have permission to view link Log in or register now.

, since i've tried closing my account with them, they never asked me to email my password using email address. i doesn't make sense. and thats' the main reason why i've opened my account with

You do not have permission to view link Log in or register now.

because of their good customer service.

Didnt Max or someone warn you earlier, i see you becoming RED purdy fast

I think, back to this issue that you should never ever give your password to anyone ,but there have been times when i have forgotten mine at some older casinos and asked in live chat and it was given to me and that was Microgaming for one, all they , the customer support people have to do is have your email or login name and its all there, birthdate, address, ect, i dont think all this needs to be sent back to close an account as they already have this info, i just didnt want Louise burnt at the stake, thats all..............laurie

 

[AudiManinBoro]

I sympathise Laurie. Difficult to remain objective if you like someone. However facts remain facts. EVERY financial institution and organisation in the world CONSTANTLY goes on about NEVER revealing your password to ANYONE. In fact I cant think of one company, organisation or system i deal with or have ever dealt with that has asked for this information. This request is so far wrong i dont even know where to begin but im done with the rushmore group myself, not a safe place to play.

 

[bb28]

This thread has been interesting and eye opening. I don't mean to derail but I'm wondering if the facts stated by Louise (that some managers do have access to passwords) is true for other RTG's. I wonder if this is a feature of RTG software itself? It stands to reason that it is something that is so if you have been given certain security clearances such as managers have.

I'd like to see this question addressed by other RTG's, but doubt it will be.

 

[uungy]

This thread has been interesting and eye opening. I don't mean to derail but I'm wondering if the facts stated by Louise (that some managers do have access to passwords) is true for other RTG's. I wonder if this is a feature of RTG software itself? It stands to reason that it is something that is so if you have been given certain security clearances such as managers have.

I'd like to see this question addressed by other RTG's, but doubt it will be.

Very valid point. I am sure the Virtual group have assurances from the FBI that all their managers have been checked, and not wanted for illegal gambling

seriously though,, it would probably be impossible to implement. Since the casinos are web based, the license and the base of where the casino actually is situated, ie managers and support, are in a different location, and you would probably need clearance from some international body like Interpol, whic dont do clearances I believ, only have the "most wanted" registered

 

[jas2587]

We are the operator and casino, we have access to passwords anyway so is is not in reference to us - The password is often required as a piece of verification to protect the player from someone else possibly gaining access to their account. This is a unique verification that is only between the player and the casino.

The term that has been quoted is in reference to providing your password to a third party such as a member of your household etc.

Thanks,

Louise
Rushmore, Cherry Red & Slots Oasis Rep.

Louise Hiya
I like ya always have always will
this idea might put a small burden on you but the OP seems to not want to email his password thru Hotmail
just a thought why couldnt he pm it to you
then only you will get a copy of it an their mind might be put at ease
when you an I chit chatted back an fourth you was always spot on on your word never went back on it an to this day I Respect you for that
to me you are still the Tops
so maybe it can be closed thru a pm

Cindy

 

[jas2587]

Good for you Jazzy!! Keep after it. If I'd ever bothered to open an account there (don't "think" I did)...I'd do the same thing, just as a show of solidarity.

Honest to God, I like Louise....and I really do think she tries her very best to do what she can, and post whatever replies she's able to. But I'm sorry...her bosses, or whoever owns these places, have their heads so far up their asses, it's amazing they get anything done there.

The big fraud investigation, the long payment delays of months ago (for which there was never an explanation), the confiscation of over 2K from a player's dormant account (subsequently returned, because they were removed from the Accredited list), the no bonus thing on MB and Neteller deposits...and now this...the icing on the cake. No thank you to ANY of it. Before, I would have personally never have suggested anyone play here. I've now upgraded that to stay away, until someone over there buys a clue.

Louise is an employee she has to go by her companys guidelines she isnt saying she agrees she is saying it is a requirment I think ya'll are being a tad harder on her

ask for some one higher up an see what they say

Cindy

 

[uungy]

Louise is an employee she has to go by her companys guidelines she isnt saying she agrees she is saying it is a requirment I think ya'll are being a tad harder on her

ask for some one higher up an see what they say

Cindy

A casino rep, is a representative for the casino. If the rep gets a bashing, its never personal, its a bashing directed at the casino.

In this case, there are two things involved, one is that casino has done something wrong, and the bash is diercted at the casino via the rep. I dont think anyine here means to get personal.

The same thing can go for the unanswered questions and unanswered problems, which at times seem to be directed at the rep, but in fact its at the casino. The rep is representing the casino, and if questions go unanswered, then the rep (aka casino) is responsible for that.

 

[winbig]

Security has never been an issue at most RTG casinos.

For instance, I can't count the number of RTG's I've ran across that have you log in to your account via their website over an unsecured (

You do not have permission to view link Log in or register now.

connection.

I've pointed this out a number of times to the casino(s) in question, but nothing has ever been done about it.

For instance, take a look at Lock's login page:

You do not have permission to view link Log in or register now.

. If you log in to your account via that page, you're just setting yourself up to possibly have your username and password stolen.

If you weren't aware, only https:// connections are secure.

But, FWIW, Rushmore, Cherry Red and Slots Oasis do have you log in via a secure connection, so at least they have that going for them.

 

[jas2587]

well I personally think ya'll are being way to hard on her just like back when she could not get people's cashouts out fast enough or when she took a vacation then got sick an people complained

as for answering all the questions does the Commander in Chief answer an say what we wanna hear or say just enough to make ya get mad

simple thing is change password to 123456 or just delete account

Cindy

we all wont agree on the same things

 

[vinylweatherman]

Removal from Accredited is justified (MY view, not neccessarily Bryan's). There should NEVER be a requirement to email EVERYTHING needed to log in to an account.

Louise says that only 4 agents have access to these closure requests, but this is wrong. The request is sent to the GENERAL CS, and although it is forwarded to these 4 agents, it can be READ by whoever happens to be working in CS at the time, and THIS is where the risk lies. It takes ONE of these to be a rogue employee for the damage to be done.

Despite the tight security at online casinos, there are examples of breach after breach, some of them VERY serious indeed, such as the recent theft of the ENTIRE player database of Ladbrokes. It seems almost ROUTINE that email addresses and player names are passed on to spammers from casino databases, and the evidence comes in the form of SPAM received by players on email addresses that ONLY the offending casinos have.

The bonus ban on Neteller or Moneybookers deposits has NEVER been explained, other than the "non-reply" that it was a decision made by marketing. Now, they have players closing accounts because of this "insult" directed at them simply because they deposit via these methods, and the group are making it SO AWKWARD for these players to close their accounts, because first they have to ignore every piece of advice they have ever head about protecting their online security, and send their username and password over the internet to a general employee of the company.

Once players are conditioned to believe that it is "normal" to send passwords over email, they will have LESS PROTECTION from the scammers who try the same tactic. The ONLY way to ensure protection is to drum into players that never MEANS never, whatever the circumstances, and credibility of the company involved. They will treat ALL requests to send in passwords as a scam, and this will ensure a good level of protection.

Whilst changing password, and then sending it, is a work around, IT IS NOT GOOD ENOUGH. There will be players who WILL simply fall for the trick and send their current password. IF their email account has been hacked, this can be retrieved from their "sent items" folder, and the hacker could try this password elsewhere where they have only the username, and see how many other accounts they can get into.

There are many other pieces of information that are equally unique in terms of identifying a player, and a pair of these would also serve the same purpose.

Now, does this stated procedure violate the standards for a casino to be accredited? This is ultimately for Bryan to decide, and I will be seeing him again on Friday, and will try to remember to mention this recently exposed Rushmore group policy to see if he has a problem with it.

 

[skiny]

I've been reading through all the posts and I think pretty much every point has been made here but one keeps cropping up that bugs me.

Changing your password to 123456 and closing your account via email is absolutely no different than emailing your original password unless you use the same password for all your casino accounts.

You're still sending off the current password to your casino account via email and hoping it is received by someone honest and hoping your account is closed before the data is intercepted.

Passwords are used for log on purposes only and nobody under any circumstances should ever be asking for it.

I'm wondering what happens if I try to log in and forget my password. How do I verify my identity without it? How do I create a new password? Do I create an entirely new account or just never play there again? If a password can be retrieved once it's lost the same method can be used to identify a player who wishes to close an account.

Don't give your current password and don't create a new one and send that. Neither option is acceptable. You'd be better off abusing a bonus and getting kicked out.

 

[AudiManinBoro]

Totally agree with that. New password or old password. Its all the same. NEVER divulge a password. To anyone!

 

[PenDragyn21]

I've been reading through all the posts and I think pretty much every point has been made here but one keeps cropping up that bugs me.

Changing your password to 123456 and closing your account via email is absolutely no different than emailing your original password unless you use the same password for all your casino accounts.

You're still sending off the current password to your casino account via email and hoping it is received by someone honest and hoping your account is closed before the data is intercepted.

Passwords are used for log on purposes only and nobody under any circumstances should ever be asking for it.

I'm wondering what happens if I try to log in and forget my password. How do I verify my identity without it? How do I create a new password? Do I create an entirely new account or just never play there again? If a password can be retrieved once it's lost the same method can be used to identify a player who wishes to close an account.

Don't give your current password and don't create a new one and send that. Neither option is acceptable. You'd be better off abusing a bonus and getting kicked out.

Actually, the original suggestion wasn't just to change the password. The full suggestion was remove any sensitive info accessible via logging in and then change the password. Then it wouldn't matter who got access to the password.

And just too make everyone more paranoid. Passwords only are an extremely poor security measure nowadays any. Much theft of sensitive information occurs without it.

 

[uungy]

Actually, the original suggestion wasn't just to change the password. The full suggestion was remove any sensitive info accessible via logging in and then change the password. Then it wouldn't matter who got access to the password.

And just too make everyone more paranoid. Passwords only are an extremely poor security measure nowadays any. Much theft of sensitive information occurs without it.

A password is not a "weak" mesure, its prettyy strong. It seems to work for nealr all online institution. True there are new technologies now around, but that doesnt take away from password security.

Secondly, its not being paranoid. Even if its a small safety feature, its there for personal saftey, and its not something ayone wants ti divulge.

Why cant casinos be a little more respectful to what players want. Isn't that something a company that profits on entertainment ought to be like, and not give a fight for silly little issues, which could easily be sorted out without effecting any security problems, and cut out the silly reasons "thats what our bosses want" and "thats a policy".

 

[AudiManinBoro]

There was an old adage in days gone by that most companies stuck by. `The customer is always right` These days firms and casinos in particular dont give two rats about the customer being`right`. They do what they want to do when they want to do it, knowing full well that the majority of their customers will accept it and carry on continuing to play there. Well not THIS customer and I hope many others follow the same example. Its about time we stood up for our rights. It is US that keep these casinos in business and it IS us that should have the respect accorded to us. This policy of rushmore is WRONG and they need to be forced to see that!

 

[PenDragyn21]

Why cant casinos be a little more respectful to what players want. Isn't that something a company that profits on entertainment ought to be like, and not give a fight for silly little issues, which could easily be sorted out without effecting any security problems, and cut out the silly reasons "thats what our bosses want" and "thats a policy".

Companies are always counting beans: how much does the a practice benefit us vs how much it costs them. If this policy has worked for them and most people aren't complaining, what incentive do they have to change it? "Because it's policy" is a reason, it's why the policy was created in the first place (i.e. what do we do in this situation). And a perfectly good counter argument, "It's a bad/flawed policy, change it." If the OP doesn't want to do any of the suggestions given, then the only option is to wait it out until the casino changes the policy.

PD

PS: I said passwords ONLY. I believe most places overly rely on passwords alone which gives us all a false sense of security because a lot of passwords are chosen to be easy to remember rather than strong.

 

[uungy]

Companies are always counting beans: how much does the a practice benefit us vs how much it costs them. If this policy has worked for them and most people aren't complaining, what incentive do they have to change it? "Because it's policy" is a reason, it's why the policy was created in the first place (i.e. what do we do in this situation). And a perfectly good counter argument, "It's a bad/flawed policy, change it." If the OP doesn't want to do any of the suggestions given, then the only option is to wait it out until the casino changes the policy.

PD

PS: I said passwords ONLY. I believe most places overly rely on passwords alone which gives us all a false sense of security because a lot of passwords are chosen to be easy to remember rather than strong.

Oh well, shame you didnt read the whole thread, as you would have pobserved that this point has been through already, and covered (its their own terms)

Also, the casino can do as they wish, no-one is holding them at ransom, but this is about if its correct for a casino to request this type of personal information via email, not if its their policy or not. You seemed to have missed the whole point of this thread

 

[love2winalot]

Hiya: No one from the Casino has responed back on this topic since tuesday morning, WHY?

I am not an CS or advertising expert, but i know most people would rather have an answer they do not like, vs, no answer at all.

They want you to provide a password.
The whole damn internet said, "No Way".

Options:
1. Sorry, this is, and always will be our policy. or
2. Sorry. We had a Bad policy, and have changed it accordingly.

It is one or the other? There is nothing wrong with having a policy that no one likes, as it is your Casino, and you can do what ever you want to do. But.............There is also nothing wrong with changing a policy, that %100 of the player base would like to see changed. Just choose one, and post it here, and then this thread will be over.......

 

[PenDragyn21]

Oh well, shame you didnt read the whole thread, as you would have pobserved that this point has been through already, and covered (its their own terms)

Also, the casino can do as they wish, no-one is holding them at ransom, but this is about if its correct for a casino to request this type of personal information via email, not if its their policy or not. You seemed to have missed the whole point of this thread

I did read the whole thread. What point did I miss? The OP asked if this is normal (no) and expressed trepidation about sending this information to the casino. Most people said it wasn't normal and it was bad policy or was flawed and it needed to be changed. The casino seems to disagree. Others offered other solutions as to how the OP could get the account closed without a policy change which would help protect their info. So unless the OP wants to workaround the policy, they either need to wait for the policy to be changed or an exception to be made.

PD

 

[skiny]

Actually, the original suggestion wasn't just to change the password. The full suggestion was remove any sensitive info accessible via logging in and then change the password. Then it wouldn't matter who got access to the password.

And just too make everyone more paranoid. Passwords only are an extremely poor security measure nowadays any. Much theft of sensitive information occurs without it.

The suggestion to change the password and then send the new one came up several times in this thread and that's why I commented on it.

As for your claim that passwords are a poor security measure, what measure do you suggest for an online institution? Thumb print readers on our keyboards? Retina verification with our webcams?

Passwords used correctly make a fine measure of security provided you don't happen to have a trojan logging your keystrokes and the website you're typing in is secure with adequate encryption technology.

We're told over and over that our passwords are our responsibility. We're supposed to choose passwords that are hard to guess and never divulge them to anyone.... Except if you want to close your account at Slots Oasis. Then you just fire them off in an email and hope for the best.

 

[PenDragyn21]

The suggestion to change the password and then send the new one came up several times in this thread and that's why I commented on it.

I understand that and was clarifying that the original suggestion didn't just leave onemoorebaby's information hanging out in the breeze for the unscrupulous support person or anyone who gets access OMB's Hotmail. Access to the account only does so much if it doesn't contain sensitive information anymore.

Except if you want to close your account at Slots Oasis. Then you just fire them off in an email and hope for the best.

Don't hope for the best. If you think someone is going to hit you, dodge. Onemoorebaby can protect against any shenanigans on the casino's part by a means other than not e-mailing them a password (which someone will be accessing anyway when the password sent is compared with the password in their system). Scrub the sensitive info and make up a throwaway password and leave these clowns behind.

As for your claim that passwords are a poor security measure, what measure do you suggest for an online institution? Thumb print readers on our keyboards? Retina verification with our webcams?

Smart cards and PINs. World of Warcraft (an online game which charges a simple subscription) has key fobs. Several banks have passwords plus verification images. Image keypads where instead of typing you click.

Passwords used correctly make a fine measure of security provided you don't happen to have a trojan logging your keystrokes and the website you're typing in is secure with adequate encryption technology.

We're told over and over that our passwords are our responsibility. We're supposed to choose passwords that are hard to guess and never divulge them to anyone....

Not divulging your password only does so much if you're not protecting yourself in other ways. I hesitate to add more about password policies, password habits, and password fatigue for fear of hijacking the thread.

 

[skiny]

If you feel that passwords are inadequate as a security measure for online casinos that's fine. Personally I don't. And I most certainly do not believe that any casino policy should require requesting a player's password via email. It's unheard of, uncalled for and just plain stupid.

This policy needs to be changed and since the issue has been brought to everyone's door, now's the time to do it.

I for one will not play there knowing this casino believes this request is fair and sensible. It's just that simple.

 

[uungy]

And Rushmore (Louise) refuse to respond and once again refuse to bow to pressure!

 

[jas2587]

And Rushmore (Louise) refuse to respond and once again refuse to bow to pressure!

Louise ((((Rushmore Cherry Red an Slot Oasis)) is a EMPLOYEE not the owner of the casino why do ya'll keep forgetting that

don't you have to do what your boss an job requires you to do????



Cindy

 

[skiny]

Louise ((((Rushmore Cherry Red an Slot Oasis)) is a EMPLOYEE not the owner of the casino why do ya'll keep forgetting that

don't you have to do what your boss an job requires you to do????



Cindy

Most people do. But they don't have to pretend it's right.

 

[jas2587]

Most people do. But they don't have to pretend it's right.

pretend what that they are required to do their job?
I don't know where you are coming from I am sure that Louse has a family to feed an bills to pay an you want her to break the rules sheesh

all the OP had to do was delete their payment an deposit options an change their password an send it in

ya'll are blaming Louse for something that is out of her control

but she sure was Tops in ya'lls eyes when she got you all paid real quick

my how fast the buzzards turn

Cindy

 

[skiny]

pretend what that they are required to do their job?
I don't know where you are coming from I am sure that Louse has a family to feed an bills to pay an you want her to break the rules sheesh

all the OP had to do was delete their payment an deposit options an change their password an send it in

ya'll are blaming Louse for something that is out of her control

but she sure was Tops in ya'lls eyes when she got you all paid real quick

my how fast the buzzards turn

Cindy

I've never won a dime at any of those casinos so I'm not turning anywhere. I refuse to accept that anyone should be emailing their passwords whether it's a new one or an old one. It's just not acceptable for the most obvious of reasons.

I'm also not blaming Louise for anything. If she doesn't have the power to change the rules that's fine. I don't have the power to change all the policies at work either but I'd be damned if I stood in front of anyone and defended them if I disagreed with them. And it wouldn't be the first time I stood in front of upper management and said "This is stupid. I'll do it because it's the way you want to do things but it most certainly is stupid."

 

[uungy]

Louise ((((Rushmore Cherry Red an Slot Oasis)) is a EMPLOYEE not the owner of the casino why do ya'll keep forgetting that

don't you have to do what your boss an job requires you to do????



Cindy

Hence the reason why I put Louise in the brackets, and mentioned Rushmore altogether. I was mainly directing it at the casino, however, being an employee of a company and the only representative here, its being directed at Louise, not as a personal attack.

see https://www.casinomeister.com/forums/threads/is-this-a-normal-requirement.35952/

 

[Louise]

Hi everyone,

I hope everyone is having a nice weekend.

I haven't been able to discuss this with upper management as they have been in London for the affiliate convention since mid-last week. I'm probably not going to be able to discuss it with them until later on this week for various reasons, but as soon as I can, I will.

Kind regards,

Louise
Rushmore, Cherry Red & Slots Oasis Rep.

 

[Richard]

A password should never be required in order to close an account. An Email from the player's email address on file should be enough. What if the player wrote an email stated they have a gambling problem; and would want his/her closed right away. The player also doesn't believe in sending his/her password. Would the casino keep the player account open? I would hope not. There is NO REASON whatsoever that they would need his/her password.

Louise could easily override the customer service rep. Because she has the power to oversee a lot of other things including cashouts. The group is playing hard ball. They seem to change the rules of the game from time to time. I for one closed my account with them awhile back. When my withdrawal sat and sat and sat. And Louise went on back to back vacations followed by a few sick days. Go figure!

 

[vinylweatherman]

Hi everyone,

I hope everyone is having a nice weekend.

I haven't been able to discuss this with upper management as they have been in London for the affiliate convention since mid-last week. I'm probably not going to be able to discuss it with them until later on this week for various reasons, but as soon as I can, I will.

Kind regards,

Louise
Rushmore, Cherry Red & Slots Oasis Rep.

That was upper management. DAMN I wish I had known. Even if they didn't attend the panel, their stand was in earshot of it

I DID get the chance to mention this to Bryan, but only in a general sense (no names), as an issue to look at when he got back. Had I know that the people responsible for this BS were within 2 yards of us, I would have told him more

A password should never be required in order to close an account. An Email from the player's email address on file should be enough. What if the player wrote an email stated they have a gambling problem; and would want his/her closed right away. The player also doesn't believe in sending his/her password. Would the casino keep the player account open? I would hope not. There is NO REASON whatsoever that they would need his/her password.

Louise could easily override the customer service rep. Because she has the power to oversee a lot of other things including cashouts. The group is playing hard ball. They seem to change the rules of the game from time to time. I for one closed my account with them awhile back. When my withdrawal sat and sat and sat. And Louise went on back to back vacations followed by a few sick days. Go figure!

Louise can override CS on SOME things, but not EVERYTHING. This was demonstrated previously when Louise was herself being "stonewalled" by upper management over payment issues. It was not JUST down to her going on Holiday and being off sick.
There are also likely to be things Louise is not ALLOWED to post/discuss here, and maybe she is staying silent for now, rather than lying to the forum because of these management posting policies.

One can NEVER plan going sick, and holidays are often planned MONTHS in advance.
Upper management "dropped the ball" by not ensuring adequate cover was available for their key workers (Louise) in the event of unforeseen circumstances (her getting sick).

They paid for this by being dropped from the accredited section, and it was THIS that made them take notice and deal with the situation.

If it becomes necessary to repeat this, Bryan will do so, but I expect he hopes it won't come to that, not for a second time.

Player feeling is OVERWHELMING, this policy is PLAIN WRONG, but as yet, upper management cannot see it.

 

[onemoorebaby]

im really annoyed at seeing it written that all i have to do is go in delete my information change my password and email them that one to close the account.

To the people who think that... would you really feel comfortable doing it yourself.... would you not think wtf? why should ANYONE ask me for my password. I have a handful of kids and 2 of them are in their teens. I, their teachers, the government, police to name a few spend loads of time drilling it in their heads that they should never tell their password to anyone..and most importantly never to email sensitive information. Its like a internet law. its just not done and should never be expected.

I am not interested in how easy people may think it is for me to do the changing of it and sending it... I pointed it out because it freaked me out and also i think the players deserve to know that this is asked of you if you choose an account closure.

many online gamblers use free email accounts for their gaming as not to clog their personal and work emails and although no email is holeproof hotmail yahoo gmail etc are a greater risk. I actually went through my email after reading some of the prior posts on this thread and was horrified at what could of been collected personal information wise on me...and thats with me being what i thought was careful...

it has to be changed !!

 

[vinylweatherman]

im really annoyed at seeing it written that all i have to do is go in delete my information change my password and email them that one to close the account.

To the people who think that... would you really feel comfortable doing it yourself.... would you not think wtf? why should ANYONE ask me for my password. I have a handful of kids and 2 of them are in their teens. I, their teachers, the government, police to name a few spend loads of time drilling it in their heads that they should never tell their password to anyone..and most importantly never to email sensitive information. Its like a internet law. its just not done and should never be expected.

I am not interested in how easy people may think it is for me to do the changing of it and sending it... I pointed it out because it freaked me out and also i think the players deserve to know that this is asked of you if you choose an account closure.

many online gamblers use free email accounts for their gaming as not to clog their personal and work emails and although no email is holeproof hotmail yahoo gmail etc are a greater risk. I actually went through my email after reading some of the prior posts on this thread and was horrified at what could of been collected personal information wise on me...and thats with me being what i thought was careful...

it has to be changed !!

Not really, the suggestion is probably based on thinking you want to do this the easy way. If you want to FIGHT on principle however, then make a formal PAB.

Companies that ask for full passwords are a dangerous "weak link" in the teaching of secure behaviour over the internet. It has NOTHING to do with whether the company in question is trustworthy or not, it is all about making people think "there are exceptions to this rule". Phishing works BECAUSE people are fooled into this idea of there being exceptions to the rule, especially when the attempt appears to originate from a VERY trustworthy company, whom the customer holds in high regard, and thinks "OK, I can trust THEM with my full password, because they are such a secure outfit".

The "no exceptions to the rule" idea being drummed into us is to protect us from the increasingly clever and devious tactics employed by internet criminals - it is a kind of "arms race". In the past, we WERE routinely asked for our full passwords, but THEN the criminals began to exploit this behaviour, making the genuine institutions change to the idea of asking for only selected random letters of the password. There has also been a move to selecting these letters from a drop-down list rather than simply typing them in. This fools primitive keyloggers, because a screen capture trojan is required, as well as monitoring many logins to gradually build up the entire password.
Changing passwords regularly defends against these attempts to build up a password by monitoring several logins, no sooner has the criminal got the entire password, it has been changed (probably hasn't though, most people don't have memories capable of managing this level of security, and will begin to write down their many passwords, thus defeating the object of having them in the first place).

 

[Wildfire7]

What is amazing is this case has only been highlighted because the OP brought it to the forum for discussion. How long has this practice been going on. How many other players have responded to their request and given them their password. It is almost unheard of for any company in this day and age to make such a bizarre request.

A password should only ever be entered onto a secured login page. They should never be written down, and should be memorised. What is the point of all this endless teaching on how to be careful with our passwords, when you have sites like this breaking every single rule we have ever been taught, then simply dismissing it as company policy.

Mike

 

[Louise]

Hi everyone,

As promised, I have spoken with upper management today to discuss the comments that have been posted regarding this matter.

The good news is, that we have decided to change our policy regarding asking players for their full password when wanting to close their casino account.

We are now asking for the player to confirm the first and last letter/digit of their password when they wish to close their account.

As in the past, only a couple of top managers have access to see passwords, but as mentioned before, if the emails are sent to the support inbox, then the support team would be able to view the passwords contained in the emails. So in this case, they will at most just see the first and last letter/digit of the players password, before it is moved in to a different inbox to be taken care of by one of the managers.

We hope that everyone agrees that this is a good compromise.

Thanks for your comments and patience and have great weekend.

Louise
Rushmore, Cherry Red & Slots Oasis Rep.

 

[KasinoKing]

WOW? If you do not want to play there, just don't play there.
Who cares if the account is closed or not? Just delete any banking info you may have had and be done with it.

I'm with you!
I've opened accounts with over 185 different casinos, and closed exactly NONE!
The vast majority I just played once & never went back.

I don't see what the big deal is, and I'm gobsmacked that this thread is up to 90+ posts!
(I haven't read the last 40+ because my brain was melting! )

KK

 

[jas2587]

Hi everyone,

As promised, I have spoken with upper management today to discuss the comments that have been posted regarding this matter.

The good news is, that we have decided to change our policy regarding asking players for their full password when wanting to close their casino account.

We are now asking for the player to confirm the first and last letter/digit of their password when they wish to close their account.

As in the past, only a couple of top managers have access to see passwords, but as mentioned before, if the emails are sent to the support inbox, then the support team would be able to view the passwords contained in the emails. So in this case, they will at most just see the first and last letter/digit of the players password, before it is moved in to a different inbox to be taken care of by one of the managers.

We hope that everyone agrees that this is a good compromise.

Thanks for your comments and patience and have great weekend.

Louise
Rushmore, Cherry Red & Slots Oasis Rep.

I personally think it is a great compromise they dont give out password an they should still feel save

good deal

Cindy

 

[uungy]

I'm with you!
I've opened accounts with over 185 different casinos, and closed exactly NONE!
The vast majority I just played once & never went back.

I don't see what the big deal is, and I'm gobsmacked that this thread is up to 90+ posts!
(I haven't read the last 40+ because my brain was melting! )

KK

You are 100% correct. However the issue is really that support ask for the password, and the casino agreed with it being a reasonable question to ask.

I have no issue leaving my account dormant, in fact I have done so for the last 8 months with Rushmore group, but asking for a password is below the belt, especially if the casino knew about it and stcuk by it

 

[skiny]

You are 100% correct. However the issue is really that support ask for the password, and the casino agreed with it being a reasonable question to ask.

I have no issue leaving my account dormant, in fact I have done so for the last 8 months with Rushmore group, but asking for a password is below the belt, especially if the casino knew about it and stcuk by it

Well, as you can see players didn't like it and the casino didn't stick to it. The rule is changed. What more can you ask for?

 

[winbig]

I have no issue leaving my account dormant, in fact I have done so for the last 8 months with Rushmore group, but asking for a password is below the belt, especially if the casino knew about it and stcuk by it

I forget which casino it was, but I just got an email from a MGS casino saying that my account hasn't been used in a year, and if I didn't make a deposit by such and such a date, it would be closed...

 

[uungy]

I forget which casino it was, but I just got an email from a MGS casino saying that my account hasn't been used in a year, and if I didn't make a deposit by such and such a date, it would be closed...

I am surprised they didnt ask you for your password and blood sample to confirm closure of the account

 

[vinylweatherman]

I'm with you!
I've opened accounts with over 185 different casinos, and closed exactly NONE!
The vast majority I just played once & never went back.

I don't see what the big deal is, and I'm gobsmacked that this thread is up to 90+ posts!
(I haven't read the last 40+ because my brain was melting! )

KK

I too leave accounts dormant, rather than closing them. Sometimes, I DO return after months, even years, to give them another try. Often, I feel like a change, and it saves the bother of opening a new account. Many casinos will offer returning players similar bonuses to those offered to new players (provided of course, that their first visit wasn't simply to milk the welcome bonus)

Even where promos were "crap" before, they can improve with time. IF the US returns to the market place, I would expect bigger and better promotions for all, since the casinos would have more participants.