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Is this a normal requirement

Discussion in 'Online Casinos' started by onemoorebaby, Jan 25, 2010.

    Jan 25, 2010
  1. onemoorebaby

    onemoorebaby Dormant account

    Occupation:
    dad
    Location:
    australia
    I asked Slots Oasis to close my account after being told that i was not eligible for match bonuses if i deposit with moneybookers. Now I think that is really crap quite frankly. But i received an email back stating to close my account i had to email them my username and password... I have never been asked to email my password before and i am not comfortable doing so....especially via email... Normally i am asked for username date of birth etc....
     
  2. Jan 26, 2010
  3. Louise

    Louise Dormant account

    Occupation:
    Rushmore, Cherry Red and Slots Oasis Rep, CS & acc
    Location:
    Right here
    Hi,

    This is correct that you will need to send the support team your casino username and password in order to close your account. If you were concerned security-wise, then the casino account would be deactivated and not active anyway, so nobody would be able to log in to it etc.

    Thanks,

    Louise
    Rushmore, Cherry Red & Slots Oasis Rep.
     
  4. Jan 26, 2010
  5. uungy

    uungy Dormant account PABnononaccred PABnoaccred PABaccred

    Thats not true, besides some players use the same password for all RTG or even I am sure some use the same password everywhere, so I dont think its right for someone to have to email their password
     
    4 people like this.
  6. Jan 26, 2010
  7. AussieDave

    AussieDave Dodgy whacko backstabber

    Occupation:
    Gaming SEO Specialist & Casino Webmaster
    Location:
    Australia
    Why does the OP or anyone else need to send their password?

    You surely don't require a players password to close an account. :what:

    I've been gambling online almost 14 years. I have never been asked nor heard of anyone sending a password to close and account...



    Cheers

    :)

    Dave
     
    4 people like this.
  8. Jan 26, 2010
  9. onemoorebaby

    onemoorebaby Dormant account

    Occupation:
    dad
    Location:
    australia
    I havent had to do such a thing in 10 years of online gambling either.. and its not only the casino security i worry about but how safe email is.... especially as i use hotmail....

    and the point made by uungy about people using the same password for many things is also very valid.

    its such a shame as i liked slots oasis but not being able to receive bonuses because i use moneybookers is stupid and i would of thought closing my account would be painless... :confused:
     
    2 people like this.
  10. Jan 26, 2010
  11. AudiManinBoro

    AudiManinBoro Ueber Meister MM

    Occupation:
    Sales
    Location:
    UK
    What ludicrous nonsense! A casino does NOT need your password to close your account. Put the closure of your account in writing and and ask for your account to be deleted. Send a copy by snail mail in the post. Chose recorded delivery for extra confirmation and security if you wish. This is undisputaby on record then. Ive never heard such nonsense as this and ive been playing on line for 10 years plus as well.
     
    2 people like this.
  12. Jan 26, 2010
  13. Webzcas

    Webzcas Winter is Coming! Staff Member

    Occupation:
    Webmaster
    Location:
    Block S25, South Stand, Ashton Gate, BS3
    Louise why would you need a players password? It does not make sense. Surely if it is to verify the player is who he/she says they are, then there are security questions which can be used to identify the player.

    On another note. Always use unique passwords for casinos, email and forum accounts. VBulletin uses md5 encryption so admins cannot view the passwords used. However some casinos can view the passwords used.
     
    2 people like this.
  14. Jan 26, 2010
  15. Louise

    Louise Dormant account

    Occupation:
    Rushmore, Cherry Red and Slots Oasis Rep, CS & acc
    Location:
    Right here
    Hi everyone,

    This is a simple verification process that we require in order to close a player's account - An email stating the player's casino username and their casino password for their casino account. This is then checked against the players account and the account is then closed.

    Kind regards,

    Louise
    Rushmore, Cherry Red & Slots Oasis Rep.
     
  16. Jan 26, 2010
  17. onemoorebaby

    onemoorebaby Dormant account

    Occupation:
    dad
    Location:
    australia
    I find it really hard to believe anyone could actually agree to this....
    Surely you can accept another way Louise...
     
  18. Jan 26, 2010
  19. uungy

    uungy Dormant account PABnononaccred PABnoaccred PABaccred

    Thats not really an explanation! Seriously though why cant you say we will call you on the regsitered number, or we will email you a confirmation link. You probably could have a pop up in the asino once logged in, there are lists of ways. I think this is a very serious concern

    I think its a very normal thing for a rogue to do.

    OP I suggest you log in, and if possible change your password to another password, then close your account
     
    2 people like this.
  20. Jan 26, 2010
  21. Jasminebed

    Jasminebed Closer to 100 than Birth

    Occupation:
    Not in workforce
    Location:
    Ontario
    I've only closed one casino account, and there was no need to send anything other than a request and my real name and birthdate.

    Casinos can and do close player accounts without requesting passwords. The can do it when players do not initiate the closure, so surely it can be done upon the player's request.

    Onemoorebaby, stand your ground. Send your request by snail mail (without password), and if they do not close your account, then PAB. The service is not just for fund recoveries.
     
    2 people like this.
  22. Jan 26, 2010
  23. Louise

    Louise Dormant account

    Occupation:
    Rushmore, Cherry Red and Slots Oasis Rep, CS & acc
    Location:
    Right here
    Hi onemoorebaby,

    If you could perhaps elaborate on why this is such a ludicrous thing to ask, it would be appreciated.

    Regards,

    Louise
    Rushmore, Cherry Red & Slots Oasis Rep.
     
  24. Jan 26, 2010
  25. uungy

    uungy Dormant account PABnononaccred PABnoaccred PABaccred

    :mad: am I going mad? there are a few resons and alternative ideas in this thread
     
    1 person likes this.
  26. Jan 26, 2010
  27. Jasminebed

    Jasminebed Closer to 100 than Birth

    Occupation:
    Not in workforce
    Location:
    Ontario
    NEVER give out your password. That's computer security 101.

    Let's couple it with the fact that it is the first time I've ever heard of such a requirement.

    That is from your Terms and Conditions.
     
    3 people like this.
  28. Jan 26, 2010
  29. onemoorebaby

    onemoorebaby Dormant account

    Occupation:
    dad
    Location:
    australia
    Louise how about you give me your password ?
    It should make you feel uneasy at the least because that is how i feel right now...

    Wow things have really gone downhill and i am now quite pleased the casino wouldnt give me any bonus for moneybookers deposit as the feelings i get from the support there and on here are WAY different to when i first was playing there.. once upon a time always cheerful and happy to help...now all i get is flat denials and not to mention i have not been given any alternatives as to how to close my account by the casino support ...thank goodness for the helpful peers on here.....
     
  30. Jan 26, 2010
  31. Louise

    Louise Dormant account

    Occupation:
    Rushmore, Cherry Red and Slots Oasis Rep, CS & acc
    Location:
    Right here
    Seriously, do you think it's the same the other way around like this? We are the operator of the casino and have access to player's passwords anyway, so what difference does it make for the player to confirm the account closure by providing their casino password, or not.

    This is a piece of verification that only you will know so only YOU are able to close your account with us.

    Thanks,

    Louise
    Rushmore, Cherry Red & Slots Oasis Rep.
     
  32. Jan 26, 2010
  33. onemoorebaby

    onemoorebaby Dormant account

    Occupation:
    dad
    Location:
    australia
    I emailed support earlier stating i did not want to send in my password and i just got a response answering that moneybookers deposits are not eligible for bonuses... now im pretty sure we covered that a couple days ago and that that was not the answer i was looking for....
     
  34. Jan 26, 2010
  35. onemoorebaby

    onemoorebaby Dormant account

    Occupation:
    dad
    Location:
    australia
    I plan to and for anyone thinking im being petty then I assure you im not. Whether they have access to it or not i dont want to stick it on a hotmail email that could be seen by anyone (we never really know do we)

    My life was turned upside down a couple years ago by a CASINO SUPPORT person..
    I ended up having to move house and change my number all while grieving the loss of my wife. Id love to talk more about it but i wont as the casino is very highly regarded here. I also think they have stepped up in the security department and do acknowledge what happened.

    I have NEVER heard of being asked for a password and it smelt off to me when i read it in the email... it also has stressed me out greatly as I dont want to do it.....
     
    1 person likes this.
  36. Jan 26, 2010
  37. eu_lowroller

    eu_lowroller Non-Gambler

    Occupation:
    Call Center Agent
    Location:
    Austria
    This casino group should be set on the rogue list, whenthey seriously asked you about your password, only for closing your casino account, because that's really ridiculous and for me another reason, to never play in this group again!

    First this mysterious bonus ban on moneybookers and neteller deposits and now they'll aks for your own password for closing you account?
    Btw. don't forget their cashflow problems and their very high Random Jackpots on RTG slots, which we've never seen on any cRTG casino before, except Rushmore, but maybe it should be named now Roguemore? ;)
     
    2 people like this.
  38. Jan 26, 2010
  39. Louise

    Louise Dormant account

    Occupation:
    Rushmore, Cherry Red and Slots Oasis Rep, CS & acc
    Location:
    Right here
    Hi onemoorebaby,

    I apologize for the error there. The emails had overlapped (as they were being replied to as soon as being received) and had not refreshed so the reply had been in reference to your comment on "thats really shxtty" concerning not being able to redeem the weekend bonuses using your deposit method.

    Regards,

    Louise
    Rushmore, Cherry Red & Slots Oasis Rep.
     

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