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Is anyone home at Inetbet?

Discussion in 'Casino Complaints - Non-Bonus Issues' started by Jasminebed, Dec 26, 2009.

    Dec 26, 2009
  1. Jasminebed

    Jasminebed Closer to 100 than Birth

    Occupation:
    Not in workforce
    Location:
    Ontario
    Inetbet is a fine casino, but it's biggest drawback IMO is a lack of live support, either via chat or telephone.

    I know it is the holiday season, but an email I sent over 5 hours ago remains unanswered. Not even an automated response to indicate no one is offering service.

    It is very very frustrating to make a deposit, have an issue and not be able to play with your money. I wanted to play, that is why I made a deposit!

    There are also coupons currently available which do not show playthrough in the cashier (not my current issue), so there is no support available for those playing with them either to the best of my knowledge. RTG does not offer players the ability to check their own playlogs.

    I'm okay with a little long wait time on a stat holiday, but this is not acceptable. Inetbet is not a little mom&pop operation, someone should be responding to players, holiday or not.
     
    1 person likes this.
  2. Dec 26, 2009
  3. rockycatt

    rockycatt meistercatt CAG MM

    Occupation:
    carpenter
    Location:
    Boston
    how many employees do they have ? maby shut down for a spell for the holiday
     
  4. Dec 26, 2009
  5. Pocketdiggers77

    Pocketdiggers77 Gamester

    Occupation:
    Systems Analyst
    Location:
    On Top of Old Smokey
    I had problems getting emails from them using yahoo. Switched to another account and everything is fine. Never had to wait too long for a reply and comps were credited yesterday within 5 minutes of requesting. I think if you catch them at the wrong time of the day you may have to wait longer than usual.
     
  6. Dec 26, 2009
  7. rockycatt

    rockycatt meistercatt CAG MM

    Occupation:
    carpenter
    Location:
    Boston
    :D:D i think there eating supper :p:p
     
  8. Dec 27, 2009
  9. GGW Laurie

    GGW Laurie Dormant account webmeister

    Occupation:
    Self Employed
    Location:
    In the Beautiful South !!
    I would love to see them get live support but my biggest peeve with them is why do you have to meet a WR on your own comp points:confused: Club World and Jackpot Capital as well as many others say its your cash, heck even Rival lets you cashout your comps and its no WR, so do you think they will get with the rest of the casinos and keep up?

    I was able to get emails this evening answered and my comps put in btw:).............laurie
     
  10. Dec 27, 2009
  11. secret2

    secret2 irishbrit62 MM

    Occupation:
    driver
    Location:
    New York, United States
    Oh, those Brits! :D
     
  12. Dec 27, 2009
  13. AussieDave

    AussieDave Dodgy whacko backstabber

    Occupation:
    Gaming SEO Specialist & Casino Webmaster
    Location:
    Australia
    When ever I've redeemed comp points at iNetBet is shows in the cashier as cash (no play through entry listed).

    Is this not how it is?

    If it's not then it's misleading.


    Cheers

    :)

    Dave
     
  14. Dec 27, 2009
  15. Jasminebed

    Jasminebed Closer to 100 than Birth

    Occupation:
    Not in workforce
    Location:
    Ontario
    I received a PM from the rep here, and I sent a copy of my mail. They said they looked into it, and that my mail was not received. I however did not receive any notification on my end that mail was undelivered.

    The rep answered my query, and I thank you for that.

    Perhaps they will answer here, how long should one wait for an e-mail response from support? Site clearly says not to send multiple emails as I recall.

    I would have written again after 24 hours anyway. Longer than I like to wait to play.
     
  16. Dec 27, 2009
  17. AussieDave

    AussieDave Dodgy whacko backstabber

    Occupation:
    Gaming SEO Specialist & Casino Webmaster
    Location:
    Australia
    Hi all,

    After my post above I submitted a request to cash-in (my little $5 comps). I received an email notification (within 30 min) the comps had been added.

    Speaking of and going back to the issue of comp points having a play through, I'm rather mystified right now. I've taken a screen cap of my cashier page. In that is clearly shows that the $5 comp points I just redeemed are cashable - no play through is displayed.

    I sure like an answer on this from the iNetbet rep here. Because if these comp points are held to a play through but are displayed as cashable, in my book that's very misleading and false.



    Cheers

    :)

    Dave
     
  18. Dec 27, 2009
  19. GGW Laurie

    GGW Laurie Dormant account webmeister

    Occupation:
    Self Employed
    Location:
    In the Beautiful South !!
    Any free money given, that does not require a deposit, e.g. a Non-Deposit Coupon, loyalty bonus, comps, VIP bonus, vanity card, manager deposit, competition/tournament prizes, compensation bonus, inconvenience bonus, birthday bonus etc. (unless otherwise stated) will have a maximum cash out of 10x the bonus given e.g. $50 given max cash out = $500. Excess winnings will be removed. Monies must be turned over at least 15x (unless otherwise stated) before any cash out can be made.(amended June 2004)


    # Comp points are accumulated during real money wagering only.
    # Comp points must always be redeemed for the highest possible comp value.
    # Minimum number of comp points that can be redeemed is 50.
    # **Maximum number of comp points that can be redeemed at one time is 2000.
    ( implemented 01/29/04 09:30 EST )
    # Monies claimed must be turned over at least ten times before any withdrawal can be made.
    # Comp points accrued solely from non deposit offers will be non-redeemable.
     
    Last edited: Dec 27, 2009
  20. Dec 27, 2009
  21. iNetBet Promos

    iNetBet Promos Accredited Casino Representative

    Occupation:
    Manager
    Location:
    United Kingdom
    Hi Everyone,
    The rules for comp points can be found here:

    You must register/login in order to see the link.

    These rules have always been in place and we have not recently changed them.

    In regards to the funds showing as cashable. Yes that is correct as there is no other way in which to add the funds to an account.

    Bonus balances in the cashier only occur when a coupon is added to a deposit and the entire balance is converted to a bonus balance until wagering is met.

    There is no such mechanism that can be used for comp point cash ins. These are simply added directly. If a withdrawal is made then it is checked by the accounts team on cashout.

    Best Regards
    iNetBet Promos
     
  22. Dec 27, 2009
  23. GGW Laurie

    GGW Laurie Dormant account webmeister

    Occupation:
    Self Employed
    Location:
    In the Beautiful South !!
    Is this something Inetbet might consider in the future, making the comps have no WR on them? I love to play at Inetbet as well as many other players but that sure would be nice, to have the WR lifted:D..............laurie
     
  24. Dec 27, 2009
  25. winbig

    winbig Keep winning this amount. webby PABnononaccred

    Occupation:
    Bum
    Location:
    Pennsylvania
    Comp is short for complimentary, is it not? Why should there be strings attached?

    Players have already wagered a good amount to earn these comps in the first place, so why should they be required to wager these "freebies" even more?

    :rolleyes:

    It's called the cost of doing business. B&M and most online casinos do it every day. Inet is obviously saving a ton by not having live chat or telephone support, so overhead isn't an issue here.

    Offline, I gamble solely at HET properties, but if they started attaching strings to comps that I earn, then I would take my business elsewhere without batting an eye. The moral of the story is that if you treat your players fairly, they will stay loyal; and since all RTG casinos are the same in regards to games, they only thing that will set one apart from the other is payout times, bonuses, CS and comps. Since it's a virtual world out there, it's not hard to go somewhere else.
     

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