Golden Associate
Dormant account
- Joined
- Feb 10, 2009
- Location
- London
Hi All,
I would like to introduce myself. I am Kamiel, and I am the Affiliate Program Manager for Golden Associate, the affiliate program for Golden Lounge casino.
I know that the casino has received some bad press of late, due to a number of factors, and hence my presence here. I will be acting as the point of contact for all issues related to Golden Lounge for now. Should you be wondering why an Affiliate Manager is handling player issues, the answer is pretty simple.
I have been a part of the industry for 9 years now, and in that time, I have managed to gain a vast array of experience. In addition, many affiliates are players too, and it stands to reason that any complaints against the casino will affect the impressions and views that affiliates would have towards the affiliate program servicing that casino.
I will do my best to not only resolve all player disputes with Golden Lounge quickly and fairly, but also work with casino management in making adjustments to policies and service levels, which would make for a much improved and enjoyable player experience.
As a start, we have removed AutoPlay limitations in wagering of bonuses from ALL our terms and conditions. We realize that this has caused a number of problems, and in the end it does tend to be unfair to players when this feature is clearly part of the software and there to use. I hope you would agree that this is a step in the right direction.
Every new casino has its set of teething problems, and Golden Lounge is not exempt from this. It is how we handle these problems that determines our calibre and how players regard us in the end. One area that we have identified is poor customer service levels. You have our commitment in that this is high on the agenda of planned improvements, and you can rest assured that all steps are being taken to improve.
Should you have any outstanding issues with Golden Lounge, or should you encounter any problems in future that you feel are not being handled correctly, please do not hesitate to contact me. I will do my best to handle any and all issues as best I can.
Kind regards,
Kamiel Mahomed
Affiliate Program Manager / Forum Representative
Golden Lounge Casino
I would like to introduce myself. I am Kamiel, and I am the Affiliate Program Manager for Golden Associate, the affiliate program for Golden Lounge casino.
I know that the casino has received some bad press of late, due to a number of factors, and hence my presence here. I will be acting as the point of contact for all issues related to Golden Lounge for now. Should you be wondering why an Affiliate Manager is handling player issues, the answer is pretty simple.
I have been a part of the industry for 9 years now, and in that time, I have managed to gain a vast array of experience. In addition, many affiliates are players too, and it stands to reason that any complaints against the casino will affect the impressions and views that affiliates would have towards the affiliate program servicing that casino.
I will do my best to not only resolve all player disputes with Golden Lounge quickly and fairly, but also work with casino management in making adjustments to policies and service levels, which would make for a much improved and enjoyable player experience.
As a start, we have removed AutoPlay limitations in wagering of bonuses from ALL our terms and conditions. We realize that this has caused a number of problems, and in the end it does tend to be unfair to players when this feature is clearly part of the software and there to use. I hope you would agree that this is a step in the right direction.
Every new casino has its set of teething problems, and Golden Lounge is not exempt from this. It is how we handle these problems that determines our calibre and how players regard us in the end. One area that we have identified is poor customer service levels. You have our commitment in that this is high on the agenda of planned improvements, and you can rest assured that all steps are being taken to improve.
Should you have any outstanding issues with Golden Lounge, or should you encounter any problems in future that you feel are not being handled correctly, please do not hesitate to contact me. I will do my best to handle any and all issues as best I can.
Kind regards,
Kamiel Mahomed
Affiliate Program Manager / Forum Representative
Golden Lounge Casino