Hey,
I'm having this problem with Intertops. My account was freezed and Intertops support asked some documents to confirm my account details. Heres the conversation between me and the support rep:
"Hey,
My account has been disabled for some reason. Could you re-open it?
Thanks!
XXXXXXXX
------------------
Please quote REF XXXXXXX when responding to this message.
Dear XXXX,
Thank you for your e-mail.
Unfortunately our Risk Management has decided to temporary close your account for security reasons. If you wish your account to be reactivated, please send us the below mentioned documentation:
*Valid Picture ID (such as Driver’s Licence or Passport)
*Recent Utility Bill (dated within the last 6 months – verifying your address)
*Credit card authorization form
*Copy of credit cards (front and signed back) you intend to use
Please send us the needed documents at your earliest convenience.
Thank you for your understanding.
Sincerely
Sandra
intertops Support Team
----------------------
Hello again!
Attached to this email are:
- a picture of my passport
- a picture of my electricity bill
I did not include any document of my depit card, cos I only use Moneybookers and Neteller. Also there might be my old address registered on my Intertops account.
My new address is: XXXX
Hope this helps!
Have a nice weekend.
Username: XXXXXXXX
-------------------
Please quote REF XXXXX when responding to this message.
Dear XXXXXX,
Thanks for providing us with your Bill and Passport.
Unfortunately, we are unable to opened the account, due to security reasons.
Sincerely,
Linda
---------------
Hello,
What do you mean by that? Why is that?
I haven't done anything wrong or have I? May I open a new account then?
-----------------
Please quote REF XXXXX when responding to this message.
Dear XXXXXX,
Thanks for your mail.
Unfortunately, a new account is not necessary, as it will be closed. We need the documents for verification of the account, Deposits and Withdrawals.
We appreciate your cooperation.
Sincerely,
Linda
----------------
Okay...... I tought I just send those documents earlier today.
">Thanks for providing us with your Bill and Passport."
Are you high or something?
-------------
Please quote REF XXXXXX when responding to this message.
Dear XXXXX,
Thanks for providing us with your Bill and Passport.
Unfortunately, we are unable to opened the account, due to security reasons.
Sincerely,
Linda"
Intertops support seems pretty useless and they sent me the same answer 2 times. It even has the same spelling errors as you can see..
I'm having this problem with Intertops. My account was freezed and Intertops support asked some documents to confirm my account details. Heres the conversation between me and the support rep:
"Hey,
My account has been disabled for some reason. Could you re-open it?
Thanks!
XXXXXXXX
------------------
Please quote REF XXXXXXX when responding to this message.
Dear XXXX,
Thank you for your e-mail.
Unfortunately our Risk Management has decided to temporary close your account for security reasons. If you wish your account to be reactivated, please send us the below mentioned documentation:
*Valid Picture ID (such as Driver’s Licence or Passport)
*Recent Utility Bill (dated within the last 6 months – verifying your address)
*Credit card authorization form
*Copy of credit cards (front and signed back) you intend to use
Please send us the needed documents at your earliest convenience.
Thank you for your understanding.
Sincerely
Sandra
intertops Support Team
----------------------
Hello again!
Attached to this email are:
- a picture of my passport
- a picture of my electricity bill
I did not include any document of my depit card, cos I only use Moneybookers and Neteller. Also there might be my old address registered on my Intertops account.
My new address is: XXXX
Hope this helps!
Have a nice weekend.
Username: XXXXXXXX
-------------------
Please quote REF XXXXX when responding to this message.
Dear XXXXXX,
Thanks for providing us with your Bill and Passport.
Unfortunately, we are unable to opened the account, due to security reasons.
Sincerely,
Linda
---------------
Hello,
What do you mean by that? Why is that?
I haven't done anything wrong or have I? May I open a new account then?
-----------------
Please quote REF XXXXX when responding to this message.
Dear XXXXXX,
Thanks for your mail.
Unfortunately, a new account is not necessary, as it will be closed. We need the documents for verification of the account, Deposits and Withdrawals.
We appreciate your cooperation.
Sincerely,
Linda
----------------
Okay...... I tought I just send those documents earlier today.
">Thanks for providing us with your Bill and Passport."
Are you high or something?
-------------
Please quote REF XXXXXX when responding to this message.
Dear XXXXX,
Thanks for providing us with your Bill and Passport.
Unfortunately, we are unable to opened the account, due to security reasons.
Sincerely,
Linda"
Intertops support seems pretty useless and they sent me the same answer 2 times. It even has the same spelling errors as you can see..