- Joined
- May 28, 2024
- Location
- united kingdom
Just wanted to share my experience.
So.. I joined this Crypto casino called Bitstarz. Strictly deposits and withdrawals via Crypto.
It was all good at first, had a rocky start initially where they confiscated about a few thousand or so for breaching a bonus condition, but I didnt think I was playing with the bonus but anyway I accepted this and moved on, deposited via Etherium and carried on playing.
I was able to deposit and withdraw throughout the day, low sums a couple thousand at a time no issues.
I then had a good run and my balance was at 30,000 USD.
I asked to withdraw 25,000 and was hit with KYC passports etc.
Within five minutes I was banned. And the following email was sent to me.
Subject:
Regarding your account
Message:
Hey there,
Upon review of your account, we noticed that the documents and details you supplied show that you are living in the United Kingdom.
You entered your country as Atland Islands upon registering at Bitstarz.
Unfortunately, per the agreed terms and conditions we do not offer our services in the UK and are not licensed in this region. Further to this, we block UK IP addresses which means users need to specifically circumvent such blocks to access and use our site.
Due to the breaches in our terms and conditions, your account has been closed and the balance has been confiscated.
"3.1.7 It's forbidden for players from United States of America, Puerto Rico, Greece, United Kingdom (including any overseas territories)... ....or Curacao to play at BitStarz. This includes both FIAT and Cryptocurrencies."
"3.3.15 The Casino reserves the right to check your identity prior to processing payouts and to hold any refund or withdrawals for the time needed to check your identity. In case you provide false or incompleted Personal Data, the withdrawal can be refused and the Player Account terminated, of which you will be informed by email. Reporting by the Casino to applicable regulatory bodies of actions performed by the player may be required."
Best regards,
Sean
Support Hero
Ticket ID:
INOVN7
Subject:
Regarding your account
Message:
Hey there,
We do not have an IP ban on the United States. You don't live in that region, you live in the UK where we do enforce an IP ban.
As mentioned, the terms you agreed to are final
Best regards,
Sean
Support Hero
Ticket ID:
INOVN7
Subject:
Regarding your account
Message:
Hey there,
You circumvented an IP ban to play at the casino I'm sure any reasonable person would recognise that is much different than someone registering and playing at the casino without knowing that were not allowed to do so.
In this case, you knew what you were doing, and these are the consequences of such actions.
We wish you all the best in future and advise you to play at legal UKGC licensed casinos to avoid any issues.
Best regards,
Sean
Support Hero
Ticket ID:
INOVN7
So.. I joined this Crypto casino called Bitstarz. Strictly deposits and withdrawals via Crypto.
It was all good at first, had a rocky start initially where they confiscated about a few thousand or so for breaching a bonus condition, but I didnt think I was playing with the bonus but anyway I accepted this and moved on, deposited via Etherium and carried on playing.
I was able to deposit and withdraw throughout the day, low sums a couple thousand at a time no issues.
I then had a good run and my balance was at 30,000 USD.
I asked to withdraw 25,000 and was hit with KYC passports etc.
Within five minutes I was banned. And the following email was sent to me.
Subject:
Regarding your account
Message:
Hey there,
Upon review of your account, we noticed that the documents and details you supplied show that you are living in the United Kingdom.
You entered your country as Atland Islands upon registering at Bitstarz.
Unfortunately, per the agreed terms and conditions we do not offer our services in the UK and are not licensed in this region. Further to this, we block UK IP addresses which means users need to specifically circumvent such blocks to access and use our site.
Due to the breaches in our terms and conditions, your account has been closed and the balance has been confiscated.
"3.1.7 It's forbidden for players from United States of America, Puerto Rico, Greece, United Kingdom (including any overseas territories)... ....or Curacao to play at BitStarz. This includes both FIAT and Cryptocurrencies."
"3.3.15 The Casino reserves the right to check your identity prior to processing payouts and to hold any refund or withdrawals for the time needed to check your identity. In case you provide false or incompleted Personal Data, the withdrawal can be refused and the Player Account terminated, of which you will be informed by email. Reporting by the Casino to applicable regulatory bodies of actions performed by the player may be required."
Best regards,
Sean
Support Hero
Ticket ID:
INOVN7
Subject:
Regarding your account
Message:
Hey there,
We do not have an IP ban on the United States. You don't live in that region, you live in the UK where we do enforce an IP ban.
As mentioned, the terms you agreed to are final

Best regards,
Sean
Support Hero
Ticket ID:
INOVN7
Subject:
Regarding your account
Message:
Hey there,
You circumvented an IP ban to play at the casino I'm sure any reasonable person would recognise that is much different than someone registering and playing at the casino without knowing that were not allowed to do so.
In this case, you knew what you were doing, and these are the consequences of such actions.
We wish you all the best in future and advise you to play at legal UKGC licensed casinos to avoid any issues.
Best regards,
Sean
Support Hero
Ticket ID:
INOVN7