Bitstarz Casino

Disconet

Newbie member
PABnoaccred
Joined
May 28, 2024
Location
united kingdom
Just wanted to share my experience.

So.. I joined this Crypto casino called Bitstarz. Strictly deposits and withdrawals via Crypto.
It was all good at first, had a rocky start initially where they confiscated about a few thousand or so for breaching a bonus condition, but I didnt think I was playing with the bonus but anyway I accepted this and moved on, deposited via Etherium and carried on playing.

I was able to deposit and withdraw throughout the day, low sums a couple thousand at a time no issues.

I then had a good run and my balance was at 30,000 USD.
I asked to withdraw 25,000 and was hit with KYC passports etc.
Within five minutes I was banned. And the following email was sent to me.

Subject:
Regarding your account

Message:
Hey there,

Upon review of your account, we noticed that the documents and details you supplied show that you are living in the United Kingdom.

You entered your country as Atland Islands upon registering at Bitstarz.

Unfortunately, per the agreed terms and conditions we do not offer our services in the UK and are not licensed in this region. Further to this, we block UK IP addresses which means users need to specifically circumvent such blocks to access and use our site.

Due to the breaches in our terms and conditions, your account has been closed and the balance has been confiscated.

"3.1.7 It's forbidden for players from United States of America, Puerto Rico, Greece, United Kingdom (including any overseas territories)... ....or Curacao to play at BitStarz. This includes both FIAT and Cryptocurrencies."

"3.3.15 The Casino reserves the right to check your identity prior to processing payouts and to hold any refund or withdrawals for the time needed to check your identity. In case you provide false or incompleted Personal Data, the withdrawal can be refused and the Player Account terminated, of which you will be informed by email. Reporting by the Casino to applicable regulatory bodies of actions performed by the player may be required."

Best regards,

Sean
Support Hero

Ticket ID:
INOVN7

Subject:
Regarding your account

Message:
Hey there,

We do not have an IP ban on the United States. You don't live in that region, you live in the UK where we do enforce an IP ban.

As mentioned, the terms you agreed to are final :)

Best regards,

Sean
Support Hero

Ticket ID:
INOVN7


Subject:
Regarding your account

Message:
Hey there,

You circumvented an IP ban to play at the casino I'm sure any reasonable person would recognise that is much different than someone registering and playing at the casino without knowing that were not allowed to do so.

In this case, you knew what you were doing, and these are the consequences of such actions.

We wish you all the best in future and advise you to play at legal UKGC licensed casinos to avoid any issues.

Best regards,

Sean
Support Hero

Ticket ID:
INOVN7
 
Bitstarz is an award winning casino at Casinomeister
Our PAB service is the most established Online Casino complaint center - full stop.
Id like to add also, that when I had initially looked on trustpilot, there was a user who had posted a negative review.
The casino responded saying:

Reply from BitStarz
Casino
6 days ago
Hi there,

Thank you for your review.
Just to add to the comments you made. We don't accept players from the US and we've said that all along.
In other words, so far you're right.
But as for the rest, if you're playing here and we later find out you're from the US and a have a cash out pending we've always paid out and only after that, closed the account.

Olle


But this is clearly not the case as they just wanted to forfeit my 30K balance and pending withdrawals.

Shady business.
 
Id like to add also, that when I had initially looked on trustpilot, there was a user who had posted a negative review.
The casino responded saying:

Reply from BitStarz
Casino
6 days ago
Hi there,

Thank you for your review.
Just to add to the comments you made. We don't accept players from the US and we've said that all along.
In other words, so far you're right.
But as for the rest, if you're playing here and we later find out you're from the US and a have a cash out pending we've always paid out and only after that, closed the account.

Olle


But this is clearly not the case as they just wanted to forfeit my 30K balance and pending withdrawals.

Shady business.
Bit of a strawman eh?

I have no idea why you are referencing a case with a US location. The emails you received have already made the distinction between the UK and US connections very clear to you.

UK connections are IP banned and georestricted
US connections are not IP banned.

Think of it this way, a US player picking the wrong country while signing up is very very likely intentional but it could be an accident so there is plausible deniability.

A UK player using a VPN to circumvent a georestriction is a deliberate action. You could argue that you always have a VPN so had no idea there was an IP ban but to that I say since you've been playing online for a quite a while I'd expect you to know that VPN and Casinos seldom mix, even when some say its okay.
 
@Disconet , PAB received and in progress. Please do remember to respect the PAB Rules while we are working on your case.

- Max
 
Apologies if I am not allowed to post here as the PAB is in progress (@maxd if post not allowed, please feel free to delete) but as harsh as it sounds, is this not the utlimate risk when playing Crypto casinos?

If you sign up from the UK and know the casino does not allow players, but then admit to playing from the UK when being asked to go through KYC, I can't how it would be possible to win a case against the operator (not being antagonistic, just asking out of interest)
 
Apologies if I am not allowed to post here as the PAB is in progress (@maxd if post not allowed, please feel free to delete) but as harsh as it sounds, is this not the utlimate risk when playing Crypto casinos?

If you sign up from the UK and know the casino does not allow players, but then admit to playing from the UK when being asked to go through KYC, I can't how it would be possible to win a case against the operator (not being antagonistic, just asking out of interest)
Only the person who raised the PAB is not permitted to comment on their case. The rest of us can continue to though.

I agree with you. I mostly play at crypto casinos now using a VPN. Every single time I request a withdrawal I consider that my winnings may not be paid. I knew that prior to depositing and accepted the risk. I also only play 0.20-0.30 stakes on 50.00 deposits which mitigates my risk further. But if any of the casinos were to ask me for KYC prior to withdrawal, I know already that that money is gone,

I play at crypto casinos fully at my own risk.
 
Only the person who raised the PAB is not permitted to comment on their case. The rest of us can continue to though.

I agree with you. I mostly play at crypto casinos now using a VPN. Every single time I request a withdrawal I consider that my winnings may not be paid. I knew that prior to depositing and accepted the risk. I also only play 0.20-0.30 stakes on 50.00 deposits which mitigates my risk further. But if any of the casinos were to ask me for KYC prior to withdrawal, I know already that that money is gone,

I play at crypto casinos fully at my own risk.
Thanks satchnz,

Thats what has always put me off with cryptos. I like to play bigger stakes and would always be mindful that if I hit big and they pulled the KYC card, reality is that I won't get paid - to me it's like the ultimate workaround for the casino

I did consider the smaller stake option but after fees it didn't seam worth it to me (can understand why people do it) but I also wouldnt trust myself to quickly ramp up to larger stakes.

I do hope the OP gets their money, but it seams to me that the casino has the ultimate trump card for a win this size.
 
Trollish comments regarding the integrity of the site won’t be tolerated.
Forget of winning your case. Casinomeister is in bitstatz pocket as far as I know :)
Btw KYC should be required upon registration rather than upon withdrawal request.... this is nothing more but a scam in my opinion. They shouldn't be able to accept your deposits if you are playing from the restricted country.
 
Forget of winning your case. Casinomeister is in bitstatz pocket as far as I know :) ...
@m3h : Strong words! And a violation of the Forum Rules. You now have two choices: prove it or retract your statement. Failing that you’ll be forfeiting your membership here. Planning to claim it was a joke? Don’t bother, it wasn’t funny and your options still stand as given. You’ve got 24 hours to comply.

And in case anyone is similarly confused please consider this: I am a flat-rate contractor to Gentoo Media, I get paid to do what I do here regardless of what Bitstarz or any other casino has to say. If you think casinos have any influence over that I’d suggest you look at the recent Del Oro case here on the forums. I expect they came here under the same misguided assumptions as m3h has made. I think you’ll see that they were sorely mistaken, much to their discomfort.

FTR: a quick count of complaints against Bitstarz shows roughly 22 cases in the past 6 years, 8 of which were resolved in favour of the player. That’s 36% which is slightly higher than the average 30-35% for PABs as a whole.

Apologies if I am not allowed to post here as the PAB is in progress ...
As has been mentioned, that restriction only applies to the person who filed the PAB. And they are free to post once the PAB has reached its conclusion.

@Disconet , I’ve learned that the Bitstarz rep is at the conference in Barcelona this week so things are likely moving a little slower than usual. Fear not, he’ll deal with this as soon as he’s back in office mode.

- Max
 
Last edited:
@m3h : Strong words! And a violation of the Forum Rules. You now have two choices: prove it or retract your statement. Failing that you’ll be forfeiting your membership here. Planning to claim it was a joke? Don’t bother, it wasn’t funny and your options still stand as given. You’ve got 24 hours to comply.

And in case anyone is similarly confused please consider this: I am a flat-rate contractor to Gentoo Media, I get paid to do what I do here regardless of what Bitstarz or any other casino has to say. If you think casinos have any influence over that I’d suggest you look at the recent Del Oro case here on the forums. I expect they came here under the same misguided assumptions as m3h has made. I think you’ll see that they were sorely mistaken, much to their discomfort.


As has been mentioned, that restriction only applies to the person who filed the PAB. And they are free to post once the PAB has reached its conclusion.

@Disconet , I’ve learned that the Bitstarz rep is at the conference in Barcelona this week so things are likely moving a little slower than usual. Fear not, he’ll deal with this as soon as he’s back in office mode.

- Max
Not expecting any attempt to provide proof but if there is some provided it will be some AI generated buffoonery such as this 🤣
1737616589186.webp
 
Yes, we do live an age where BS has reached tsunami proportions, don’t we?

- Max
 
@m3h : Strong words! And a violation of the Forum Rules. You now have two choices: prove it or retract your statement. Failing that you’ll be forfeiting your membership here. Planning to claim it was a joke? Don’t bother, it wasn’t funny and your options still stand as given. You’ve got 24 hours to comply. ...
Well, that’s 24 hours come and gone and no action taken. Ban hammer says “3 months for being a troll”.

- Max
 
Just to give the conclusion to this case:

The evidence provided by the casino showed that the player repeatedly circumvented the casino’s country restrictions in order to play. This is obviously a Terms violation and the leaves it to the casino to decide whether they wish to enforce the Terms or give the player a break, here they chose the former.
 
Just to give the conclusion to this case:

The evidence provided by the casino showed that the player repeatedly circumvented the casino’s country restrictions in order to play. This is obviously a Terms violation and the leaves it to the casino to decide whether they wish to enforce the Terms or give the player a break, here they chose the former.
Good to see the correct decision was made. If it was a US player, completely different story as VPN not necessary and incorrect country choice has plausible deniability. Not sure why the OP drew comparisons to that.
 
Good to see the correct decision was made. If it was a US player, completely different story as VPN not necessary and incorrect country choice has plausible deniability. Not sure why the OP drew comparisons to that.
That's bull crap any real casino will play their winners. Even in Vegas if someone under 21 is caught gambling they would still pay that player and then make them leave the casino. If you accept the bet then you pay that bet. KYC should be an upfront thing to do so an issue like this doesn't occur. Bitstarz has always had a checkered past and I'm NOT surprised by this decision.
 
Bitstarz is an award winning casino at Casinomeister

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