While not saying some of what yopu say isnt correct, dont try and tell me you need acces to your account to send an email.
Actually, in some cases you do. Some companies now won't accept regular emails, but insist on the use of a webform that is accessed when logged into your account. I don't know whether Intercasino has adopted this system, but I have recently discovered that
32Red have when I tried to email them. Instead of finding their email address via their "contact us" page, I was directed to a webform instead. Part of the reason for such changes is the out of control spam deluge, and by using a webform it makes it impossible for bots to scrape the email address from the website and use it for spam. It's usually possible to continue via email once CS have replied to the webform contact, but not always.
You may also need access to your account to access the CS contact details, as they may be hidden behind the login rather than available on the main website. I have also encountered this issue, but with Neteller, where I must be logged in to be able to view contact details specific to my own country, whereas I can only see the main international switchboard number for Canada when viewing the Neteller website without being logged in.
In any case, many people will first try to sort out the problem themselves, especially if it looks like it's their equipment at fault, as would be the case if you couldn't get into a website, but it seems no one else was having problems. This self help can end up leaving people no time left to get proper help in time critical situations like this one.
If CS would prefer MORE work, then we should be urging Intercasino players to contact CS as the FIRST option, regardless of whether or not they feel the problem lies with their end, not the casino servers. This would at the very least provide evidence that the issue was raised before any critical time boundary was passed. The player could then still carry on investigating their equipment whilst waiting for a reply.