The problem started when i accidentally made a too big bet with bonus money (100Euro + 100% bonus).
I was playing 0,80Euro spins on Diamond Tower and was going to change to 0,40Euro couse i wasnt hitting anything.
I was too fast clicking on the value of the bet and instead of going down to 0,40 as was intended it went up to 40Euro..
I contacted the CS directly. She said i didnt need to worry about the big bet, it was ok as it was just 1 time.
That was good to hear. The problem was the lost 40Euro.. It was just bonus and not money so they couldnt help me.
I got 10 freespins on some game as a comfort? But i didnt bother as i thought it had wr (x40?) on them anyway.
I wasnt happy to hear that so i decided to contact the rep in here and see if they could help me.
I sent Pm to both of the Intercasino reps on the 10 november and again on the 14th.
Still no reply from them and i can see that they have been online yesterday.
I logged in to Intercasino today and check if something had been done anyway.
My bonus was gone.. forfeited couse it had been 7 days?
I thought it was 30 days? It says so in the part i read about bonus rules.
But it seems the bonus i used had some other rules that i cant find.
I talked with CS of course. They couldnt do anything couse it was a 7 day bonus and it was forfeited (rules are rules or something like that)?
I asked where it mentioned those terms and she said it was in the email i got..?
I dont remember any email from them about a 100% bonus and i cant find it anywhere.
I found an email about 10 free spins so i think i logged in to take them and had a bonus waiting if i made a deposit?
If so then i never read any "special" rules. I asked for a copy of the email but she said she didnt have it?
I had around 200Euro before the accidental bet. I had almost completed the wr. 38/40 was completed so just 2/40 left.
Even with just 160Euro bonus left i would have made the wr and withdrawn some cash.
I was just waiting for the Intercasino rep in here to reply.. but sadly they never did..
Thats 1 casino i will never go back to after this!
I was playing 0,80Euro spins on Diamond Tower and was going to change to 0,40Euro couse i wasnt hitting anything.
I was too fast clicking on the value of the bet and instead of going down to 0,40 as was intended it went up to 40Euro..
I contacted the CS directly. She said i didnt need to worry about the big bet, it was ok as it was just 1 time.
That was good to hear. The problem was the lost 40Euro.. It was just bonus and not money so they couldnt help me.
I got 10 freespins on some game as a comfort? But i didnt bother as i thought it had wr (x40?) on them anyway.
I wasnt happy to hear that so i decided to contact the rep in here and see if they could help me.
I sent Pm to both of the Intercasino reps on the 10 november and again on the 14th.
Still no reply from them and i can see that they have been online yesterday.
I logged in to Intercasino today and check if something had been done anyway.
My bonus was gone.. forfeited couse it had been 7 days?
I thought it was 30 days? It says so in the part i read about bonus rules.
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But it seems the bonus i used had some other rules that i cant find.
I talked with CS of course. They couldnt do anything couse it was a 7 day bonus and it was forfeited (rules are rules or something like that)?
I asked where it mentioned those terms and she said it was in the email i got..?
I dont remember any email from them about a 100% bonus and i cant find it anywhere.
I found an email about 10 free spins so i think i logged in to take them and had a bonus waiting if i made a deposit?
If so then i never read any "special" rules. I asked for a copy of the email but she said she didnt have it?
I had around 200Euro before the accidental bet. I had almost completed the wr. 38/40 was completed so just 2/40 left.
Even with just 160Euro bonus left i would have made the wr and withdrawn some cash.
I was just waiting for the Intercasino rep in here to reply.. but sadly they never did..
Thats 1 casino i will never go back to after this!