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Resolved Intercasino bonus forfeited and rep is not replying to PMs

Discussion in 'Casino Complaints - Bonus Issues' started by sapit222, Nov 16, 2016.

    Nov 16, 2016
  1. sapit222

    sapit222 Senior Member MM PABaccred

    Occupation:
    Student
    Location:
    Sweden
    The problem started when i accidentally made a too big bet with bonus money (100Euro + 100% bonus).
    I was playing 0,80Euro spins on Diamond Tower and was going to change to 0,40Euro couse i wasnt hitting anything.
    I was too fast clicking on the value of the bet and instead of going down to 0,40 as was intended it went up to 40Euro.. :eek:

    I contacted the CS directly. She said i didnt need to worry about the big bet, it was ok as it was just 1 time.
    That was good to hear. The problem was the lost 40Euro.. It was just bonus and not money so they couldnt help me. :confused:
    I got 10 freespins on some game as a comfort? But i didnt bother as i thought it had wr (x40?) on them anyway.

    I wasnt happy to hear that so i decided to contact the rep in here and see if they could help me.
    I sent Pm to both of the Intercasino reps on the 10 november and again on the 14th.
    Still no reply from them and i can see that they have been online yesterday. :what:

    I logged in to Intercasino today and check if something had been done anyway.
    My bonus was gone.. forfeited couse it had been 7 days?
    I thought it was 30 days? It says so in the part i read about bonus rules.

    You must register/login in order to see the link.

    But it seems the bonus i used had some other rules that i cant find.

    I talked with CS of course. They couldnt do anything couse it was a 7 day bonus and it was forfeited (rules are rules or something like that)?
    I asked where it mentioned those terms and she said it was in the email i got..?
    I dont remember any email from them about a 100% bonus and i cant find it anywhere.
    I found an email about 10 free spins so i think i logged in to take them and had a bonus waiting if i made a deposit?
    If so then i never read any "special" rules. I asked for a copy of the email but she said she didnt have it?

    I had around 200Euro before the accidental bet. I had almost completed the wr. 38/40 was completed so just 2/40 left.
    Even with just 160Euro bonus left i would have made the wr and withdrawn some cash.

    I was just waiting for the Intercasino rep in here to reply.. but sadly they never did.. :(

    Thats 1 casino i will never go back to after this! :mad:
     
  2. Nov 17, 2016
  3. sapit222

    sapit222 Senior Member MM PABaccred

    Occupation:
    Student
    Location:
    Sweden
    Should i do a PAB?

    Intercasino bonus forfeited and rep is not replying to PMs: Intercasino bonus problems3.jpg,Nov 17, 2016

    Intercasino bonus forfeited and rep is not replying to PMs: Intercasino bonus problems1.jpg,Nov 17, 2016
     
  4. Nov 17, 2016
  5. redsfan

    redsfan Experienced Member webby

    Occupation:
    sales
    Location:
    bishop auckland
    Few things

    1. What did you want them to do hence the wait? Were you waiting to see if they would credit you the €40 back.

    2. Why did you wait from playing?

    3, When you claimed the bonus, did you have to accept some Bonus T&Cs before the bonus was added?

    Thanks
     
  6. Nov 17, 2016
  7. sapit222

    sapit222 Senior Member MM PABaccred

    Occupation:
    Student
    Location:
    Sweden
    1. Yes, i wanted to see if the rep could help me with the 40Euro loss couse of a misstake bet (40 is a big chunk of 200).
    Would have been an easy thing for them to do. All of my earlier bets was just 0,40 - 2,00.

    2. I was thinking that if i continued to play i would have accepted the misstake and they wouldnt have bothered then.

    3. I seem to recall it was just to mark the bonus i wanted.
    I dont remember any links to special bonus rules or texts.
    Thats why i thought it was the ordinary/general bonus terms they have (30 days).

    Otherwise i wouldnt have waited so long for the missing rep to reply.
    If the rep had bothered to check his mail more often i wouldnt be writing here.
    I would still have had 160 to play with to finish the last 5% bonus (95% completed bonus).
    Im 95-99% sure i would have made it and been able to withdraw.
     
  8. Nov 17, 2016
  9. klauskunterbunt

    klauskunterbunt Experienced Member MM

    Location:
    Germany
    Did you really thought,that you get the money back for an "accidental bet" from a Casino?!
    I would be more than happy with the answer from the rep:".. did not need to worry about the big bet, it was ok as it was just 1 time.".
    Not all Casinos are so tolerant.
     
  10. Nov 17, 2016
  11. The Viking

    The Viking Ueber Meister MM

    Occupation:
    chef
    Location:
    Faroe Islands
    i dont think you can PAB because they could have said you broke the terms to bad,
    but instead they saw it was a one of so they wont do anything about it if you win.
    i have hit max bet 3 times by accident playing Netent, twice with bonus.
    off to chat they saw it was a one off, just keep on playing
    so i accepted my loss thanked cs and off spinning again :)
     
  12. Nov 17, 2016
  13. jackanory2279

    jackanory2279 Experienced Member

    Occupation:
    self employed masturbaiter
    Location:
    england
    if i did a 40 bet by mistake i would never ask for it back.. i would just make sure it dont stop the cashout..
    a 40 bet by mistake is huge though.. only ever done a 12.50 by mistake on twin spin
     
  14. Nov 17, 2016
  15. sapit222

    sapit222 Senior Member MM PABaccred

    Occupation:
    Student
    Location:
    Sweden
    Yeah, i was hoping couse it was a misstake bet, but i can see your points.
    I would still have had 160 left to finish the wr, so i would have made it.

    The 7 day rule and killing my bonus is the 1 im hung up on couse i didnt know and it didnt say so anywhere when i looked around for the bonus rules.
    I didnt get any email so i didnt read it there and i cant find the info on the bonus/promotion terms.
    Only this:

    Unless specified in the specific bonus terms, InterCasino will remove the bonus balance from the player’s account if wagering requirements have not been met after 30 days of the commencement of a promotion.

    So when and where would i get that info? Surely 30 days is the normal bonus time even at Intercasino as it says so in the general promotion/bonus terms?

    Atleast they can give me my bonus back and some extra days to finish it?
    I was just waiting for the rep to reply. After the reply (whatever it would have been) i could have continued to play.
     
  16. Nov 17, 2016
  17. redsfan

    redsfan Experienced Member webby

    Occupation:
    sales
    Location:
    bishop auckland
    The obvious reply is, if you had won say €1000 from the accidental bet of €40, would you have let them know you only wanted to bet 40c.

    Sorry but the arguement is thin at best. Their terms say "A pattern of betting using bonus money in which a significant proportion of single bets are more than £6.25 in slots or more than £25.00 in table games"

    So one bet out of all yours is hardly significant. You got an answer from the chat as well. While its worng the rep on here didnt get back to you I can imagine them thinking you were having a laugh asking for €40 back when you didnt mean it.

    Re the bonus, when you receive any bonus you have to accept it. There is a link to the T&C of the bonus when you accept it.

    Sorry for the harsh reply but IMO you have zero chance on a PAB
     
  18. Nov 17, 2016
  19. sapit222

    sapit222 Senior Member MM PABaccred

    Occupation:
    Student
    Location:
    Sweden
    Of course i was hoping the rep could help with the 40.
    Why else would i wait? But a reply from them would have solved the issue directly.
    Yes or no. Then i could have continued to play and win and withdrawn.

    Not as now. The rep doesnt bother to reply and the times go by and i dont know its a 7 days short limited bonus.
    Then the bonus is gone and so is my money..

    They should make an exception in this case and let me continue to play the 160 atleast as it was just 5% left to wager.

    Dont we all take bonuses just to up the chance of getting some good play time and hitting something (withdrawing is the goal?)?
     
  20. Nov 17, 2016
  21. petro

    petro Dormant account, per user request PABnoaccred2 PABaccred

    Occupation:
    N/A
    Location:
    Narnia
    "I dont remember any email from them about a 100% bonus and i cant find it anywhere."
    If you are pretty confident about that I would advise to PAB.

    And about the rep not replying. Many don't for whatever reason. So it's nothing too unusual.
     
  22. Nov 17, 2016
  23. sapit222

    sapit222 Senior Member MM PABaccred

    Occupation:
    Student
    Location:
    Sweden
    Im quite confident i never received the bonus offer in mail.
    I havent deleted the trashcan for a month or more, so it would have been somewhere if i got it.

    Why does CM have casino reps if they dont reply to emails from CM members and also members from their own casino? :confused:
     
  24. Nov 17, 2016
  25. redsfan

    redsfan Experienced Member webby

    Occupation:
    sales
    Location:
    bishop auckland
    Yes we do. And as I said but you have chosen to ignore, when you accepted the bonus, you accepted the T&Cs. You have too to received the bonus. Whether you read them or was aware of them is conjecture but you did agree to them. A link for that bonuses T&C is available when you agree to the term.

    Good luck if you choose the PAB route. Its free after all
     
  26. Nov 18, 2016
  27. petro

    petro Dormant account, per user request PABnoaccred2 PABaccred

    Occupation:
    N/A
    Location:
    Narnia
    In that case PAB as there was no way for you to know when the bonus really expired.
    Going off the general T&C like you did is what any right minded person would do in the situation.


    EDIT:
    When I say "confident" I mean you are very very sure. You don't want to waste Max's time. Re-reading your posts you do not specify where you got the bonus from in the first place.
    Can you remember where you got the bonus from?

    There's another problem; if you saw the promotion in the casino lobby for example, it may have had a clickable T&C link.
     
    Last edited: Nov 18, 2016
  28. Nov 18, 2016
  29. redsfan

    redsfan Experienced Member webby

    Occupation:
    sales
    Location:
    bishop auckland
    Petro, thats what I am saying. You have to accept the bonus. When you do, theres a link to the T&Cs of THAT bonus. You click that you accept the T&Cs of the bonus.
     
  30. Nov 18, 2016
  31. maxd

    maxd Complaints (PAB) Manager Staff Member

    Occupation:
    The PAB Guy
    Location:
    Saltirelandia
    Many reps are very active on the forum and responsive to players.

    There could be any number of reasons that has not been true in your particular case, some of them good reasons and some not so good. Without knowing the details of your case -- that would be the PAB route -- it's not possible to comment further.
     
  32. Nov 18, 2016
  33. jackanory2279

    jackanory2279 Experienced Member

    Occupation:
    self employed masturbaiter
    Location:
    england
    thanks for making this thread.. because of you i decided to try intercasino and deposited 50£ and won 650£
     
  34. Nov 20, 2016
  35. spintee

    spintee Meister Member webby mm2

    Occupation:
    gambler :)
    Location:
    Northants
    This is a bit of a sore one, Yes the CS did give you a slip with the 40 bet which was good, The trouble is I know you waited to see what can be done about refund of the 40 as that is a good wedge of a bet, Its the time restriction that is the problem so Is it in the rules?

    Here is the real problem, Its been mentioned many of times, and that is the big bet / max bet, Instead of going down to say 20 cents from 40cents, Some machines auto go to max bet :eek: It should cut of as soon as it goes to the min, Whitch idiot thought of that idea to go max after min?

    If sites practice what they preach, About responsible gaming, fair play etc than there will be rarely any complaints, Exclude the disallowed games, Able to set a max bet, There rarly will be any complaints from good sites,

    I have hit max bet a few times due to over lapping he start button, Lucky I was not in breach of terms, But I once hit a £1 line instead of 1p and bet £20 instead of 20p 100x I was trying to bet, I was giving this back, But again in no breach of terms

    Alot of sites say they cannot do the disallowed games or set max bet? well some sites already do and also they soon added the time limits and loss amount on auto play when the U'K regs put there nose in,
     
  36. Nov 21, 2016
  37. SlotGrinder

    SlotGrinder Senior Member

    Occupation:
    Poker Player
    Location:
    England
    Yes they talk "responsible gaming" but they are only doing that to follow laws . Obviously it's stupid to make it so easy to accidentally bet huge but they don't care . I don't think it's unreasonable to expect some compensation from the £40 bet since the casino are freerolling you there because if you won anything there's no way they'd let it go through . So essentially that £40 spin has zero RTP . Unrealistic yes because we know casinos aren't reasonable usually
     
  38. Nov 29, 2016
  39. jackanory2279

    jackanory2279 Experienced Member

    Occupation:
    self employed masturbaiter
    Location:
    england
    ive had a withdrawal pending at intercasino since friday now..
    although ive won on there.. i wont be depositing there in the future.
     

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