Resolved Intercasino bonus forfeited and rep is not replying to PMs

sapit222

Ueber Meister
PABaccred
MM
Joined
Nov 7, 2012
Location
Stockholm
The problem started when i accidentally made a too big bet with bonus money (100Euro + 100% bonus).
I was playing 0,80Euro spins on Diamond Tower and was going to change to 0,40Euro couse i wasnt hitting anything.
I was too fast clicking on the value of the bet and instead of going down to 0,40 as was intended it went up to 40Euro.. :eek:

I contacted the CS directly. She said i didnt need to worry about the big bet, it was ok as it was just 1 time.
That was good to hear. The problem was the lost 40Euro.. It was just bonus and not money so they couldnt help me. :confused:
I got 10 freespins on some game as a comfort? But i didnt bother as i thought it had wr (x40?) on them anyway.

I wasnt happy to hear that so i decided to contact the rep in here and see if they could help me.
I sent Pm to both of the Intercasino reps on the 10 november and again on the 14th.
Still no reply from them and i can see that they have been online yesterday. :what:

I logged in to Intercasino today and check if something had been done anyway.
My bonus was gone.. forfeited couse it had been 7 days?
I thought it was 30 days? It says so in the part i read about bonus rules.

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But it seems the bonus i used had some other rules that i cant find.

I talked with CS of course. They couldnt do anything couse it was a 7 day bonus and it was forfeited (rules are rules or something like that)?
I asked where it mentioned those terms and she said it was in the email i got..?
I dont remember any email from them about a 100% bonus and i cant find it anywhere.
I found an email about 10 free spins so i think i logged in to take them and had a bonus waiting if i made a deposit?
If so then i never read any "special" rules. I asked for a copy of the email but she said she didnt have it?

I had around 200Euro before the accidental bet. I had almost completed the wr. 38/40 was completed so just 2/40 left.
Even with just 160Euro bonus left i would have made the wr and withdrawn some cash.

I was just waiting for the Intercasino rep in here to reply.. but sadly they never did.. :(

Thats 1 casino i will never go back to after this! :mad:
 
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redsfan

Experienced Member
webby
Joined
Aug 16, 2013
Location
bishop auckland
Few things

1. What did you want them to do hence the wait? Were you waiting to see if they would credit you the €40 back.

2. Why did you wait from playing?

3, When you claimed the bonus, did you have to accept some Bonus T&Cs before the bonus was added?

Thanks
 

sapit222

Ueber Meister
PABaccred
MM
Joined
Nov 7, 2012
Location
Stockholm
Few things

1. What did you want them to do hence the wait? Were you waiting to see if they would credit you the €40 back.

2. Why did you wait from playing?

3, When you claimed the bonus, did you have to accept some Bonus T&Cs before the bonus was added?

Thanks

1. Yes, i wanted to see if the rep could help me with the 40Euro loss couse of a misstake bet (40 is a big chunk of 200).
Would have been an easy thing for them to do. All of my earlier bets was just 0,40 - 2,00.

2. I was thinking that if i continued to play i would have accepted the misstake and they wouldnt have bothered then.

3. I seem to recall it was just to mark the bonus i wanted.
I dont remember any links to special bonus rules or texts.
Thats why i thought it was the ordinary/general bonus terms they have (30 days).

Otherwise i wouldnt have waited so long for the missing rep to reply.
If the rep had bothered to check his mail more often i wouldnt be writing here.
I would still have had 160 to play with to finish the last 5% bonus (95% completed bonus).
Im 95-99% sure i would have made it and been able to withdraw.
 

klauskunterbunt

Full Member
MM
Joined
Mar 31, 2013
Location
Germany
Did you really thought,that you get the money back for an "accidental bet" from a Casino?!
I would be more than happy with the answer from the rep:".. did not need to worry about the big bet, it was ok as it was just 1 time.".
Not all Casinos are so tolerant.
 

The Viking

Paleo Meister (means really, really old)
CAG
MM
Joined
Oct 3, 2010
Location
Faroe Islands
i dont think you can PAB because they could have said you broke the terms to bad,
but instead they saw it was a one of so they wont do anything about it if you win.
i have hit max bet 3 times by accident playing Netent, twice with bonus.
off to chat they saw it was a one off, just keep on playing
so i accepted my loss thanked cs and off spinning again :)
 

jackanory2279

Registered
Joined
May 13, 2015
Location
england
if i did a 40 bet by mistake i would never ask for it back.. i would just make sure it dont stop the cashout..
a 40 bet by mistake is huge though.. only ever done a 12.50 by mistake on twin spin
 

sapit222

Ueber Meister
PABaccred
MM
Joined
Nov 7, 2012
Location
Stockholm
Yeah, i was hoping couse it was a misstake bet, but i can see your points.
I would still have had 160 left to finish the wr, so i would have made it.

The 7 day rule and killing my bonus is the 1 im hung up on couse i didnt know and it didnt say so anywhere when i looked around for the bonus rules.
I didnt get any email so i didnt read it there and i cant find the info on the bonus/promotion terms.
Only this:

Unless specified in the specific bonus terms, InterCasino will remove the bonus balance from the player’s account if wagering requirements have not been met after 30 days of the commencement of a promotion.

So when and where would i get that info? Surely 30 days is the normal bonus time even at Intercasino as it says so in the general promotion/bonus terms?

Atleast they can give me my bonus back and some extra days to finish it?
I was just waiting for the rep to reply. After the reply (whatever it would have been) i could have continued to play.
 

redsfan

Experienced Member
webby
Joined
Aug 16, 2013
Location
bishop auckland
The obvious reply is, if you had won say €1000 from the accidental bet of €40, would you have let them know you only wanted to bet 40c.

Sorry but the arguement is thin at best. Their terms say "A pattern of betting using bonus money in which a significant proportion of single bets are more than £6.25 in slots or more than £25.00 in table games"

So one bet out of all yours is hardly significant. You got an answer from the chat as well. While its worng the rep on here didnt get back to you I can imagine them thinking you were having a laugh asking for €40 back when you didnt mean it.

Re the bonus, when you receive any bonus you have to accept it. There is a link to the T&C of the bonus when you accept it.

Sorry for the harsh reply but IMO you have zero chance on a PAB
 

sapit222

Ueber Meister
PABaccred
MM
Joined
Nov 7, 2012
Location
Stockholm
The obvious reply is, if you had won say €1000 from the accidental bet of €40, would you have let them know you only wanted to bet 40c.

Sorry but the arguement is thin at best. Their terms say "A pattern of betting using bonus money in which a significant proportion of single bets are more than £6.25 in slots or more than £25.00 in table games"

So one bet out of all yours is hardly significant. You got an answer from the chat as well. While its worng the rep on here didnt get back to you I can imagine them thinking you were having a laugh asking for €40 back when you didnt mean it.

Sorry for the harsh reply but IMO you have zero chance on a PAB

Of course i was hoping the rep could help with the 40.
Why else would i wait? But a reply from them would have solved the issue directly.
Yes or no. Then i could have continued to play and win and withdrawn.

Not as now. The rep doesnt bother to reply and the times go by and i dont know its a 7 days short limited bonus.
Then the bonus is gone and so is my money..

They should make an exception in this case and let me continue to play the 160 atleast as it was just 5% left to wager.

Dont we all take bonuses just to up the chance of getting some good play time and hitting something (withdrawing is the goal?)?
 

petro

Dormant account, per user request
PABaccred
PABnoaccred2
Joined
Nov 28, 2010
Location
Narnia
"I dont remember any email from them about a 100% bonus and i cant find it anywhere."
If you are pretty confident about that I would advise to PAB.

And about the rep not replying. Many don't for whatever reason. So it's nothing too unusual.
 

sapit222

Ueber Meister
PABaccred
MM
Joined
Nov 7, 2012
Location
Stockholm
"I dont remember any email from them about a 100% bonus and i cant find it anywhere."
If you are pretty confident about that I would advise to PAB.

And about the rep not replying. Many don't for whatever reason. So it's nothing too unusual.

Im quite confident i never received the bonus offer in mail.
I havent deleted the trashcan for a month or more, so it would have been somewhere if i got it.

Why does CM have casino reps if they dont reply to emails from CM members and also members from their own casino? :confused:
 

redsfan

Experienced Member
webby
Joined
Aug 16, 2013
Location
bishop auckland
Dont we all take bonuses just to up the chance of getting some good play time and hitting something (withdrawing is the goal?)?

Yes we do. And as I said but you have chosen to ignore, when you accepted the bonus, you accepted the T&Cs. You have too to received the bonus. Whether you read them or was aware of them is conjecture but you did agree to them. A link for that bonuses T&C is available when you agree to the term.

Good luck if you choose the PAB route. Its free after all
 

petro

Dormant account, per user request
PABaccred
PABnoaccred2
Joined
Nov 28, 2010
Location
Narnia
Im quite confident i never received the bonus offer in mail.
I havent deleted the trashcan for a month or more, so it would have been somewhere if i got it.

Why does CM have casino reps if they dont reply to emails from CM members and also members from their own casino? :confused:

In that case PAB as there was no way for you to know when the bonus really expired.
Going off the general T&C like you did is what any right minded person would do in the situation.


EDIT:
When I say "confident" I mean you are very very sure. You don't want to waste Max's time. Re-reading your posts you do not specify where you got the bonus from in the first place.
Can you remember where you got the bonus from?

There's another problem; if you saw the promotion in the casino lobby for example, it may have had a clickable T&C link.
 
Last edited:

redsfan

Experienced Member
webby
Joined
Aug 16, 2013
Location
bishop auckland
In that case PAB as there was no way for you to know when the bonus really expired.
Going off the general T&C like you did is what any right minded person would do in the situation.


EDIT:
When I say "confident" I mean you are very very sure. You don't want to waste Max's time. Re-reading your posts you do not specify where you got the bonus from in the first place.
Can you remember where you got the bonus from?

There's another problem; if you saw the promotion in the casino lobby for example, it may have had a clickable T&C link.

Petro, thats what I am saying. You have to accept the bonus. When you do, theres a link to the T&Cs of THAT bonus. You click that you accept the T&Cs of the bonus.
 

maxd

Complaints (PAB) Manager
Staff member
Joined
Jan 20, 2004
Location
Saltirelandia
... Why does CM have casino reps if they dont reply to emails from CM members and also members from their own casino? :confused:

Many reps are very active on the forum and responsive to players.

There could be any number of reasons that has not been true in your particular case, some of them good reasons and some not so good. Without knowing the details of your case -- that would be the PAB route -- it's not possible to comment further.
 

jackanory2279

Registered
Joined
May 13, 2015
Location
england
The problem started when i accidentally made a too big bet with bonus money (100Euro + 100% bonus).
I was playing 0,80Euro spins on Diamond Tower and was going to change to 0,40Euro couse i wasnt hitting anything.
I was too fast clicking on the value of the bet and instead of going down to 0,40 as was intended it went up to 40Euro.. :eek:

I contacted the CS directly. She said i didnt need to worry about the big bet, it was ok as it was just 1 time.
That was good to hear. The problem was the lost 40Euro.. It was just bonus and not money so they couldnt help me. :confused:
I got 10 freespins on some game as a comfort? But i didnt bother as i thought it had wr (x40?) on them anyway.

I wasnt happy to hear that so i decided to contact the rep in here and see if they could help me.
I sent Pm to both of the Intercasino reps on the 10 november and again on the 14th.
Still no reply from them and i can see that they have been online yesterday. :what:

I logged in to Intercasino today and check if something had been done anyway.
My bonus was gone.. forfeited couse it had been 7 days?
I thought it was 30 days? It says so in the part i read about bonus rules.

You do not have permission to view link Log in or register now.


But it seems the bonus i used had some other rules that i cant find.

I talked with CS of course. They couldnt do anything couse it was a 7 day bonus and it was forfeited (rules are rules or something like that)?
I asked where it mentioned those terms and she said it was in the email i got..?
I dont remember any email from them about a 100% bonus and i cant find it anywhere.
I found an email about 10 free spins so i think i logged in to take them and had a bonus waiting if i made a deposit?
If so then i never read any "special" rules. I asked for a copy of the email but she said she didnt have it?

I had around 200Euro before the accidental bet. I had almost completed the wr. 38/40 was completed so just 2/40 left.
Even with just 160Euro bonus left i would have made the wr and withdrawn some cash.

I was just waiting for the Intercasino rep in here to reply.. but sadly they never did.. :(

Thats 1 casino i will never go back to after this! :mad:

thanks for making this thread.. because of you i decided to try intercasino and deposited 50£ and won 650£
 

spintee

Ueber Meister
webby
mm2
Joined
Mar 21, 2012
Location
Northants
This is a bit of a sore one, Yes the CS did give you a slip with the 40 bet which was good, The trouble is I know you waited to see what can be done about refund of the 40 as that is a good wedge of a bet, Its the time restriction that is the problem so Is it in the rules?

Here is the real problem, Its been mentioned many of times, and that is the big bet / max bet, Instead of going down to say 20 cents from 40cents, Some machines auto go to max bet :eek: It should cut of as soon as it goes to the min, Whitch idiot thought of that idea to go max after min?

If sites practice what they preach, About responsible gaming, fair play etc than there will be rarely any complaints, Exclude the disallowed games, Able to set a max bet, There rarly will be any complaints from good sites,

I have hit max bet a few times due to over lapping he start button, Lucky I was not in breach of terms, But I once hit a £1 line instead of 1p and bet £20 instead of 20p 100x I was trying to bet, I was giving this back, But again in no breach of terms

Alot of sites say they cannot do the disallowed games or set max bet? well some sites already do and also they soon added the time limits and loss amount on auto play when the U'K regs put there nose in,
 

SlotGrinder

Senior Member
Joined
Jan 8, 2016
Location
England
Yes they talk "responsible gaming" but they are only doing that to follow laws . Obviously it's stupid to make it so easy to accidentally bet huge but they don't care . I don't think it's unreasonable to expect some compensation from the £40 bet since the casino are freerolling you there because if you won anything there's no way they'd let it go through . So essentially that £40 spin has zero RTP . Unrealistic yes because we know casinos aren't reasonable usually
 

jackanory2279

Registered
Joined
May 13, 2015
Location
england
ive had a withdrawal pending at intercasino since friday now..
although ive won on there.. i wont be depositing there in the future.
 

CasinoBonusMast

Full Member
webby
Joined
Nov 23, 2016
Location
Netherland
This is a bit of a sore one, Yes the CS did give you a slip with the 40 bet which was good, The trouble is I know you waited to see what can be done about refund of the 40 as that is a good wedge of a bet, Its the time restriction that is the problem so Is it in the rules?

Here is the real problem, Its been mentioned many of times, and that is the big bet / max bet, Instead of going down to say 20 cents from 40cents, Some machines auto go to max bet :eek: It should cut of as soon as it goes to the min, Whitch idiot thought of that idea to go max after min?

If sites practice what they preach, About responsible gaming, fair play etc than there will be rarely any complaints, Exclude the disallowed games, Able to set a max bet, There rarly will be any complaints from good sites,

I have hit max bet a few times due to over lapping he start button, Lucky I was not in breach of terms, But I once hit a £1 line instead of 1p and bet £20 instead of 20p 100x I was trying to bet, I was giving this back, But again in no breach of terms

Alot of sites say they cannot do the disallowed games or set max bet? well some sites already do and also they soon added the time limits and loss amount on auto play when the U'K regs put there nose in,

Hi Spintee,

I must say I totally agree with you on this matter. Casino players - those amongst us who like to play with bonuses to increase the chance of winning a nice amount - could surely avoid a lot of hassle with max bet restriction and excluded games if operators would take measures as in actually setting max. bet caps and warnings if one would enter an excluded casino game whilst an active bonus. However, most operators seem to choose to act after the damage is done while they could choose for a proactive approach. I understand this can be beneficial on their end. IMO those max bet restrictions and excluded games are in place to ensure that players don't abuse bonuses or other promotions, but the casinos don't want to take the extra step to actually make an end to the breach of these type of terms. Too bad!
 

spintee

Ueber Meister
webby
mm2
Joined
Mar 21, 2012
Location
Northants
You got to love it when people come on for help than try and help to them out just to be left in the dark once sorted.
Updates are always good
 

sapit222

Ueber Meister
PABaccred
MM
Joined
Nov 7, 2012
Location
Stockholm
It got resolved yesterday. :thumbsup:

Im playing with the bonus again and hoping for a big1. :D

Thank you maxd for the help!
 
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