INETBET+no email support today?

[maxd]

Sorry, sorry, names were changed to protect the [strike]guilty[/strike] [strike]innocent[/strike] dog-owners.

 

[skiny]

The difference being that we're talking about iNet so the conversation would actually go like this...

--session begins--
Player: It's the anniversary of my dog's hernia operation, can I have a freebie?
CSR: I'm sorry, we've given you two free chips this week already, we'll have to give this momentous occasion a pass this time around.
Player: But you just gave Martha a freebie! I want one too!
CSR: Would you like us to close your account?

 

[gambler777]

Inetbet is still my favorite casino. yes emails are sometimes ignored, including mine, but not always, so not sure if just too busy, but don't think they just pick and choose who to answer. They are trustworthy and fast on payouts. There has been a funding issue lately and not sure why one casino is different than another but is related to US issues. Costing me more to fund lately, however, more withdrawals than at any other casino I have played at. Have done so well lately, that I haven't had a managers bonus in 3 months. I do sincerely miss Emily, but James tries and is infinitely polite. So all in all, I still prefer Inetbet. ==== Just hoping for one of those randoms someday.. lol
Have a good holiday all.

 

[ksech]

Ha ha....compared to some of the chats and emails with CS I have seen posted on this forum in the last couple of years....you are right Colly.

Honest to God, I don't know where people get off thinking that it's okay to talk to CS reps like that...whether it's via email or live chat. Major anger management issues I guess.

I think some people think that because it's the internet they can say and do whatever they like without any recourse. How many of these people would act like this if they had to encounter this same CSR face to face?

I recently had a minor "spat" with a poster about abusive behaviour, 3 times this person has had problems withdrawing (after playing at rogued - not rouged- casinos) and admitting they had used abusive behaviour to the CS. Now they insist that it's okay to call a person an "idiot" and that is what their meaning of abusive language is (somehow I just don't interprete their threads this way).

I guess I don't understand people (after having worked with the public for over 30 years). What happened to respect and responsibiity? It's NOT okay to verbally abuse another person. It's NOT okay to manhandle and manipulate when things aren't going the way YOU think they should. As the old adage goes...
You can attract more flies with honey than with vinegar. I think this should pertain to not only the player, but to the online gaming community as a whole. Without the player, online casinos would be virtual ghosttowns. And without the online casinos, players would have to find something different to do with their time and money.

Not having live chat has been an issue since I've been a member here, probably even longer. The few times I had ever used live chat was when I had a problem depositing, questioning terms of a bonus or for requesting a flush. It wasn't a life or death situation if live chat wasn't available, but I think certain issues are better handled "in" person, JMO.

As far as expecting freebies, they are gifts. Sure, a lot of casinos have toned down their gift-giving lately, BUT why is it expected that they HAVE to give loyal players anything? The only thing I think (JMO again) a casino is responsible for giving the loyal player is fairness, whether it be in cashouts, dealing with problems (depositing/withdrawing) or simply answering (professionally without any BS) questions concerning T&Cs.

Anyways, that's my 2 cents (for all it's worth....).

 

[Mavin1]

Pretty much, yeah. I mean we all respect a little persistence and all that but you should see how often stuff like the following occurs:

--session begins--
Player: It's the anniversary of my dog's hernia operation, can I have a freebie?
CSR: I'm sorry, we've given you two free chips this week already, we'll have to give this momentous occasion a pass this time around.
Player: But you just gave Martha a freebie! I want one too!
CSR: It is Martha's 99th birthday today so we though she deserved something a little special.
Player: Hey, well it's my 99th birthday too! I want a freebie! Why won't you give me a freebie? I don't want to have to tell people what cheap ***** you guys are! Don't make me do that!
CSR: Sir, we gave you a $100 free chip for your 40th birthday last week. I don't think you are 99 this week.
Player: Yeah, well **** you! My dog went through a lot of pain and my dad got shot in 'Nam and I want some recognition here! Give me a freebie right now or I'll delete your casino and tell everyone including God what ************* you guys really are! I'll give you ten seconds to say yes or I'm calling 911! And the FBI! You guys are just thieves anyway!
CSR: Sir, I'm sorry that you are upset but there really isn't anything we can do for you right now.
Player: **** yourself and **** your dog. Do you have a dog?
CSR: No, we have two cats.
Player: Cool, can I have that free chip now? We're friends right?
CSR: I'm sorry sir, but no.
Player: Yeah well I hate cats. Your house must stink. My dog would ****** your cats! I hope you die of face cancer!
CSR: Is there anything else we can do for you today?
Player: (no response)
--session ends--

Of course this wouldn't happen at iNetBet because they don't have chat but you get the idea.

Maxd, don't let anyone tell you, you don't have a sense of humor , gave me a good laugh for the day, thank you.

 

[vinylweatherman]

Ain't that the truth, Max!!



I am sorry VWM, usually I agree with you but on this I can not. Inetbet is one of the safest RTG casinos to play at. They also usually get back to your e-mail in a timely fashion. And they pay!

I wasn't taking a specific swipe against InetBet, but making the general point that if I refuse to play until my query gets a reply, it usually gets the attention of someone higher up. There have been many players who have lost patience with waiting, and gone ahead and played, only to have the casino blame THEM for actually going ahead and playing, rather than getting their issue sorted out first.

There was a case here (not InetBet) where a player deposited for a bonus, but there was a technical issue, and the bonus wasn't credited. Support were unresponsive, so the player got fed up and went ahead and played anyway, figuring out that he would eventually get the issue supported. In the end, suopport DID respond, only to say they could have credited the bonus manually, but CAN'T NOW BECAUSE HE PLAYED & LOST HIS DEPOSIT. Given that it was DAYS, rather than hours, taken by support to respond, this was NOT the best way to treat the player.

iNetBet FREQUENTLY have periods where emails go unanswered for hours, even DAYS. These are NOT emails from whingers after free chips, but players with genuine problems that they want resolved, such as a coupon not working, or a deposit vanishing from their funding method, but not appearing at the casino. Support should NOT be setting these types of query aside as the pesterings of "whingers".

My "no reply = no play" is to deal with these situations. It could mean a deposit sits there unplayed for DAYS whilst a casino drags their feet over an issue. If they seem to be "dodging the issue" on a more general concern, or "feeding me BS", I don't deposit and play until I get to the TRUTH.

Not playing for a while, especially after being a regular player, DOES get the attention of the "retention department", who will email ME, leaving ME to decide how long I take replying to THEIR query. I often find that a "straight answer" follows for the issues previously brushed aside with vague "canned responses".

I am expecting a few MGS casinos to start contacting me shortly, particularly those with the WORST issues regarding the recent "MGS software problems" where they update on an almost daily basis.

The "canned reply" is currently varying between "check with your ISP" and "try uninstalling and reinstalling the casino".

I've tried uninstalling a few, and when MGS seem to have fixed the problem, I might get around to REinstalling them again

If you are HAPPY with the service from a particular casino, you would have no cause to stop playing there. It is for those who are NOT happy, yet STILL keep on giving them more deposits, only for them to disappoint yet again. If you keep playing, the casino will assume you are happy with the service, and thus would have no incentive to look to improving it.

 

[Mavin1]

Well said VWM!

If a casino is going to continue to opt out of live chat, then email responses should be handled as quickly as if it were live chat.

However, if a casino that operates only via email and still have beggars wanting free chips and glutting the emails with such requests, then what has not having live chat accomplished?

At least with live chat, they could just disconnect those that are pestering for freebies and move on to the next person with a real issue in real time.

As Maxd pointed out in his brilliantly funny post, those who want the freebie are not detered by chat or email, they will most likely pursue it anyway possible.

Why wouldn't it be possible to have live chat with a rule that if a player abuses it, they will be suspended or their individual live chat be disabled and the abusers would have to use only the email system?

Derail:

I too have a little dog that has had this cough and couldn't figure out why, until one day I caught her smoking.
She is going to need surgery for a lung replacement and then be treated by respiratory therapy, it will be very expensive.
Can I get a free chip, or maybe several consecutively, so I can win the money to pay for these proceedures?

Please see proof below.

 

[breakstone]

Inet bet

Inet Bet does not have 24 hour support. They say they do but they don't. I have emailed them during the day my time and I never get an answer until about 6 hours later when it is late afternoon my time. I have done this at least 50 times and the result is always the same. No reply until late afternoon. If I email them at night my time, I get a reply within 5-10 minutes.
No 24 hour support

 

[silcnlayc]

Inet chooses not to offer this "perk". Instead of dragging it on and on knowing they do not offer this "perk"....move on and make your life a lot happier....and that will be for one less worry to anyone to hang your hat on....

It is called choices...if you continue to play there, then you are choosing their conditions that they chose to offer you and you have no reason to complain anymore...enough said.

.

 

[petro]

Spiderlegz
"I stopped playing there after a reply I got to a simple question that looked like it was written by a 10-year old wannabe gangsta."

Exact same happend to me.
This is what happend:

iNetBet's support would reply to a question via email and provide a link where I am supposed to find the answer. But when I read the information on the link it did not at all answer my question so I would email them back saying so and they would reply with the same link. This process continued for about for about 4-5 emails.

Very odd behaviour for an online casino.
I am of the opinion that iNetBet are taking the gloves off with the customer.

 

[vinylweatherman]

Spiderlegz
"I stopped playing there after a reply I got to a simple question that looked like it was written by a 10-year old wannabe gangsta."

Exact same happend to me.
This is what happend:

iNetBet's support would reply to a question via email and provide a link where I am supposed to find the answer. But when I read the information on the link it did not at all answer my question so I would email them back saying so and they would reply with the same link. This process continued for about for about 4-5 emails.

Very odd behaviour for an online casino.
I am of the opinion that iNetBet are taking the gloves off with the customer.

Well, this is NOT proper CS. You would NOT be emailing them in the first place if you could find the information you wanted on the website.

It seems they have "bargain basement" support, who reply from a set of standard template answers rather than actually replying to the player as an INDIVIDUAL.

This is what happens when companies get too big, the element of "personal" service is lost, and it seems like you are dealing with a bank of robots - and that's against the terms and conditions

It seems quite a few casinos launch well, but go on to "lose the plot" over time, and vanish into obscurity.

 

[Nate]

Shows me why i did not play there to begin with... I have a few $$ sitting in my account (OLD ACCOUNT) that i wanted to play.. can't get the software to Dl properly ... not Firewall friendly ... seems like an old RTG version

no live chat and Im in no mood to wait for another 5 hours to get an email back.. What an annoying experience..