INETBET+no email support today?

footdr

Banned User: PITA violations of the Forum Rules
Joined
Jan 13, 2006
Location
cyberspace
This has happened before, but when they don't have live chat, you would hope they could atleast respond to emails within an hour.:mad:

Nurmerous emails to support via my email and via the website regarding claiming the 10% ewallet bonus.

No response to any.

Ticks me off
 

3mptyseat

Non-Gambler
PABnonaccred
Joined
May 22, 2010
Location
California de Norte
You supporters of their CSR methods still on their wagon? Maybe after 30 more posts like this it will become obvious that they pick and chose who to serve and who to ignore...
 

maxd

Complaints (PAB) Manager
Staff member
Joined
Jan 20, 2004
Location
Saltirelandia
... they pick and chose who to serve and who to ignore...

Doesn't everyone? I've seen how some nut-jobs harass the bejesus out of the casino people. I'd ignore them too. In fact I've had a few of these myself. Some folks just behave as if "no" means "try harder".
 
Last edited:

Nifty29

Dormant account
Joined
Jun 20, 2001
Location
Turn right, then right. then right again
Not this old chestnut again.... *sigh*

Inetbet does NOT have live chat.

Inetbet is not GOING to have live chat.

If you are that desperate for a 10% bonus then imo live chat is the least of your worries.

I mean, youre still playing there so why carry on about it.
 

Stovetopp

Senior Member
MM
Joined
Jul 11, 2008
Location
On the Beach
This has happened before, but when they don't have live chat, you would hope they could atleast respond to emails within an hour.:mad:

Nurmerous emails to support via my email and via the website regarding claiming the 10% ewallet bonus.

No response to any.

Ticks me off

Well for your health I would not play there anymore.
 

vinylweatherman

You type well loads
Joined
Oct 14, 2004
Location
United Kingdom
Well, no reply = no play. This will get their attention soon enough;)

It works for me in the sense of "forget about me because I am a regular player, rather than a new one - and I forget about YOU".

I recently had a call from Purple Lounge, because after the fiasco that got them booted from the accredited section, I forgot about them. NOW they have noticed, and are trying to persuade me back. Sadly, they are going to have to try harder. My "feedback" was clearly something that gave them indigestion, and I never heard back.


Vegas Partner Lounge are also trying, and trying, and trying again. They have a far better chance of success, since they are accredited, and seem to generate few complaints.

InetBet have tried, and failed. Nothing actually wrong with them, but they have lost their shine, and generate PLENTY of complaints about emails being ignored. It is hard work chasing up when you are repeatedly ignored, and EVERYTHING has to be done through support except claiming coupons. Other casinos have automated basic functions such as redeeming comps.
 

3mptyseat

Non-Gambler
PABnonaccred
Joined
May 22, 2010
Location
California de Norte
Not this old chestnut again.... *sigh*

Inetbet does NOT have live chat.

Inetbet is not GOING to have live chat.

If you are that desperate for a 10% bonus then imo live chat is the least of your worries.

I mean, youre still playing there so why carry on about it.

I dont play there anymore.


Quote:
Originally Posted by 3mptyseat View Post
... they pick and chose who to serve and who to ignore...
Doesn't everyone? I've seen how some nut-jobs harass the bejesus out of the casino people. I'd ignore them too. In fact I've had a few of these myself. Some folks just behave as if "no" means "try harder".

Good point. Over a bonus its kinda negligible, but these situations highlight the 'hmmph' in their-nose-in-the-air attitude.
 

colly

Senior Member
PABaccred
PABnononaccred
PABinit
MM
Joined
Mar 27, 2001
Location
sydney
Sometimes things happen with email in the same way sometimes the live chat function doesn't work or is down. THis might be the cause or it maybe something else

Still find there overall response time fine so quite OK with no live chat. I think they do try to reply to everyone in a timely fashion but sometimes like every business the must prioritise.

For a fast response I always find the adage you catch more flies with honey than vinegar is much more likely to elicit a response than wait five minutes try again then get narky.

Yes they do have there faults but overall still one of the best RTG's.

Cheers
 
Last edited:

CoolCat

Banned User
Joined
Nov 3, 2010
Location
Bronx, NY
You supporters of their CSR methods still on their wagon? Maybe after 30 more posts like this it will become obvious that they pick and chose who to serve and who to ignore...

I agree! I don't see how people still play there. They are very arrogant in their ways. There are simply too many other RTG casinos with better bonuses to choose from. Inetbet is like an old dinosaur.

PS I see we have a Mod jumping to their defense again. There are too many complaints about inetbet not having live support or a phone #.
 

maxd

Complaints (PAB) Manager
Staff member
Joined
Jan 20, 2004
Location
Saltirelandia
PS I see we have a Mod jumping to their defense again.

:p Simply pointing out the obvious. If you take that as "jumping to their defense" then you're reading things into my post that aren't there.
 

CoolCat

Banned User
Joined
Nov 3, 2010
Location
Bronx, NY
:p Simply pointing out the obvious. If you take that as "jumping to their defense" then you're reading things into my post that aren't there.

If you were simply pointing out the obvious. Then you would obvious see they need a method of better communications. Maybe its you that reading things in your own post that needs to be there.

GOOD DAY!!!
 

3mptyseat

Non-Gambler
PABnonaccred
Joined
May 22, 2010
Location
California de Norte
How did you get so many rep points? I have been active for 2 months and a member for 6 and I ain't got that many proportionally.

Do you have to insult a moderator to get rep points? Or is it the "good day" a la Fez from 'That 70's Show' that earns 'dem points?
 

maxd

Complaints (PAB) Manager
Staff member
Joined
Jan 20, 2004
Location
Saltirelandia
If you were simply pointing out the obvious. Then you would obvious see they need a method of better communications.

:confused: Sorry, I'm not following your line of thought there.

I said some folks deserve to be ignored because they are too much of a PITA. That's what I thought should be obvious, in spite of the insinuation that there was something wrong with doing so, and that's what I was pointing out. End of story.

If "better communications" is a conclusion you wish to make then help yourself, but I said nothing about such things either way and I'll thank you not to assume I did or should.

Do you have to insult a moderator to get rep points?

That'll get you points all right but not the kind you're looking for. :D
 

ksech

Dormant account
Joined
Jul 27, 2007
Location
Here
How did you get so many rep points? I have been active for 2 months and a member for 6 and I ain't got that many.

Do you have to insult a moderator to get rep points? Or is it the "good day" a la Fez from 'That 70's Show' that earns 'dem points?

Someone may have given them rep points for a post (using the little scale icon at the top of your post).
 

Nifty29

Dormant account
Joined
Jun 20, 2001
Location
Turn right, then right. then right again
@Coolcat - have you been here before under another name?

Your posting style and language seems familiar.....

Oh and just because a mod doesn't agree with you, it doesn't mean they are taking kickbacks from the casino or defending them. It is what it is - a difference of opinion.
 

Pinababy69

RIP Lisa
Joined
Oct 15, 2004
Location
Toronto, Ontario - Canada
@Coolcat - have you been here before under another name?

Your posting style and language seems familiar.....

Get out of my head!! :D :p

Also agree with you on the fact that this has been gone over so many times, it's unreal. Yes, it would be easier if they had live chat...but they don't. And won't any time in the near future it appears. Okay by me. But for many, it isn't. And those people should find another RTG that has what they DO need. For myself, Inetbet is still the only RTG I would even consider playing at, dinosaur or not. Because I trust them to not screw me around, and to pay me within 24 hrs tops, 365 days a year.

What if having the additional cost of live chat, and someone to monitor it 24/7, meant they have to get rid of the cashier on weekends and holidays? I'd much rather get paid, than "chat" with a rep.

To each his own.
 

Tengil

Senior Member
Joined
May 4, 2006
Location
Finland
Its not that they dont have live chat its the low quality of the email support.

I stopped playing there after a reply I got to a simple question that looked like it was written by a 10-year old wannabe gangsta. The reply was fast tough;)
It was at the same time they messed up a certain VP coupon. Two strikes and your out.
 

jod5413

Is That Better?
Joined
Mar 6, 2007
Location
somewhere on the planet
Doesn't everyone? I've seen how some nut-jobs harass the bejesus out of the casino people. I'd ignore them too. In fact I've had a few of these myself. Some folks just behave as if "no" means "try harder".

Ain't that the truth, Max!!

Well, no reply = no play. This will get their attention soon enough;)

It works for me in the sense of "forget about me because I am a regular player, rather than a new one - and I forget about YOU".

InetBet have tried, and failed. Nothing actually wrong with them, but they have lost their shine, and generate PLENTY of complaints about emails being ignored. It is hard work chasing up when you are repeatedly ignored, and EVERYTHING has to be done through support except claiming coupons. Other casinos have automated basic functions such as redeeming comps.

I am sorry VWM, usually I agree with you but on this I can not. Inetbet is one of the safest RTG casinos to play at. They also usually get back to your e-mail in a timely fashion. And they pay!
 
Top