vinylweatherman
You type well loads
- Joined
- Oct 14, 2004
- Location
- United Kingdom
When I roughed out the chronology perhaps I was being overly brief. I wanted it short and sweet so may have given the wrong impression.
What the "Casino to OP" email of Tuesday September 20 2011 actually said was:
From this I would not conclude that they received the email successfully. I would have inquired further before coming to such a conclusion.
Please note that at no time did the OP say "you want what? that's outrageous!". In fact no complaints whatsoever, other than allegedly sending things that were not received and/or acknowledged. This bumf about "bizarre requests", etc is editorializing long after the fact.
Update: the OP has provided comments (via email) on the chronology. I've asked for permission to post those here.
Please consider the possibility that the rest of us didn't find this entertaining, or even appropriate.
What I can't grasp is how they can know that an email is a certain size if they didn't actually receive it somewhere within their system. If they didn't have software good enough to handle the file, they should have GOT some, not placed the burden on the customer, who has no control over the verification process.
Who's responsibilty is it when my PC fails to run a piece of casino software that adheres to accepted standards. It is MINE. I am responsible for upgrading, or obtaining a PC capable of running the software. I should not expect that the casino will write a bespoke version of the software because, for example, my PC still runs Windows 98SE.
The similarity is that iNetBet appear to have the "Windows 98" equivalent of file handling systems. Fine back in the day when cameras were lucky to exceed 2 Mpixels, but hopeless with todays technology where even cheap phones come with 5 Mpixel cameras or more. Given that they ask for several documents, they should expect several attachments to arrive in reply to the request, and should have software capable of handling this type of correspondence from the customer.
They really should NOT be asking players to effectively "photoshop" their raw files in order to reduce their native size. Players have no idea what is deemed important, and what can be trimmed off. This then leads to problems when they trim off the wrong bit. I once was asked to resend a file I had trimmed in order to get the size down, and I had done nothing more than trimmed off blank areas, rather than reduce the resolution of the text. They were happy with the LARGER file created by trimming less off, but who on earth would expect blank areas to be considered "important", given that we are always being urged to ensure our files are as small as possible.
Sending files in separate emails seems to be the preferred solution, but this then creates situations where one or more of the individual emails goes missing, and only some of the documents end up being forwarded to the security team. This partly seems to be down to the fact that despite asking for separate emails, CS assume that everything the player is going to send is contained in the first one or two emails, which they forward to security, but then forget about processing additional emails, which means security never receive the rest of the files, and ask for them to be resent. This can look as though the files are being handled insecurely, and repeatedly being "lost" internally between departments. It is no wonder therefore that players often mistrust the verification process because it appears to be handled in such a cavalier manner by support staff given the sensitive nature of the documents involved.
This problem has been around for years, and so have the complaints, yet there has been virtually no progress towards a better managed and more secure system.
iNetBet are going to have a hard time convincing me that there is no readily available method for handling JPEG files of around 2.5 Mb a piece. I can do this on my old Windows 98 PC.
I should perhaps set up a few experiments to determine whether files of this size should have caused any problems, and if so, how hard they were to solve.