Resolved Inetbet Casino VS vitagabc1

[vitagabc1]

hello casinomeister forum,

i was playing in INETBET casino few month ago and

had won 17,000$ us and since then i sent them all

my documents again and again and i was in touch

with max from casinomeister that try to help me,but

inetbet casino dont want to pay with no reason until

now.

im trying to keep in touch with max or other guidness

from casinomeister in order to solve this problem.

if there will be some change regarding this issue ill

post in.

 

[RobWin]

hello casinomeister forum,

i was playing in INETBET casino few month ago and

had won 17,000$ us and since then i sent them all

my documents again and again and i was in touch

with max from casinomeister that try to help me,but

inetbet casino dont want to pay with no reason until

now.

im trying to keep in touch with max or other guidness

from casinomeister in order to solve this problem.

if there will be some change regarding this issue ill

post in.

vitagabc1, it sounds to me like you are leaving a lot of the story details out here. What was the reason that INetBet gave you for not paying?? I have been playing at INetBet for a few years now and I know that INetBet would not just decide to not pay you for no reason. Did you use the PAB service with Max here and if you did what was the outcome of that. You can't just post about a casino not paying without giving some valid reasons here. So do you want to share the rest of the details with us here?

 

[The Dude]

vitagabc1, it sounds to me like you are leaving a lot of the story details out here. What was the reason that INetBet gave you for not paying?? ...

The OP had a PAB that has been on hold for a number of months now. Mainly he hasn't produced acceptable documents for the casino to process his cash out. The last I heard was that the casino was still waiting for these...

 

[maxd]

We received the PAB on 6th January '09. After A LOT of time spent it boiled down this: the casino wanted better, very specific documents and the player insisted on (a) resubmitting the ones that had already been rejected, and (b) pointedly not submitting the ones the casino asked for. In other words dead-lock.

The player started sending me documents, the same as had already been submitted and rejected, and asking if I was satisfied with them. They did look a little dodgy to me but I told him it was the casino that needed to be happy with them, not me. It stalled there .. twice as I recall.

On the off chance that it was a language issue I told the OP to get someone who spoke his language and English to help him out. I heard nothing in response to this.

So this is my now position here: until the OP gets someone to interpret for him and/or he produces the specific documents the casino is asking for his issue is DOA.

I have told him several times I'd be happy to reactive his issue when he produces what he's been told to produce. He simply waits a month or so and then reissues his complaint. That's not going to help anything and simply ensures that he gets elbowed aside promptly for repeatedly ignoring the directions given him.

 

[RobWin]

The OP had a PAB that has been on hold for a number of months now. Mainly he hasn't produced acceptable documents for the casino to process his cash out. The last I heard was that the casino was still waiting for these...

We received the PAB on 6th January '09. After A LOT of time spent it boiled down this: the casino wanted better, very specific documents and the player insisted on (a) resubmitting the ones that had already been rejected, and (b) pointedly not submitting the ones the casino asked for. In other words dead-lock.

The player started sending me documents, the same as had already been submitted and rejected, and asking if I was satisfied with them. They did look a little dodgy to me but I told him it was the casino that needed to be happy with them, not me. It stalled there .. twice as I recall.

On the off chance that it was a language issue I told the OP to get someone who spoke his language and English to help him out. I heard nothing in response to this.

So this is my now position here: until the OP gets someone to interpret for him and/or he produces the specific documents the casino is asking for his issue is DOA.

I have told him several times I'd be happy to reactive his issue when he produces what he's been told to produce. He simply waits a month or so and then reissues his complaint. That's not going to help anything and simply ensures that he gets elbowed aside promptly for repeatedly ignoring the directions given him.

Judging by those details then, I would suggest a thread title change here until further co-operation by the OP thus no premature damage to INetBet in Google.

 

[maxd]

Good call Rob, done.

 

[Pinababy69]

Just to add my two cents.....like Rob, I've played at Inetbet for a long time. I don't possess a driver's licence, nor a passport. So before I ever played, I sent them what I did have, along with my CC, utility bill and faxback form...and my documents were approved no problem. Even without the licence or passport. So they are absolutely reasonable when it comes to this stuff. I have never once had any problem with a cashout. They must have some reason to doubt the validity of his documents, IMO anyway. And they are not a casino with a history of non-payment complaints, quite the opposite in fact.

To echo Max, good call Rob.

 

[lauram]

I had made a few deposits with inet myself and never a cashout. Around oct last year i had won on a free chip, but when i sent in my docs they also couldnt read them. And their email also had asked me to print and sign their form from the website. I still had problems getting that form to them. This was my issues not inet. In jan i had my scanner fixed and i resent my form off. The following day they had my money sitting in my account. Thats all it took was the right form they could read and i was good to go. So if this is all they are requesting of you and you want your money. Then get your id and forms together walk over and have them faxed if you have to. Much easier then complaining that they wont pay you as when it seems the problem is on your end.

 

[missmichelle]

Inet is one of the few casinos that didn't have some kind of problem when I submitted my documents. You always hear they didn't receive them, they are not clear, they need more. Also once you are done they pay within 24 hours all the time. No excuses.

Michelle

 

[Marie2473]

Ive made lots of deposits but not until recently started winning. I sent in the docs for cashout and i was told that i ONCE - many many months ago had used a creditcard and that I needed to send in a copy of this!
BIG problem (i thougt) since it was an electronic card that I no longer had or could get access to.
Wrote them an email, and it didnt even take an hour for the money to be in my neteller account.
They could have bitched and moened about this and stalled payment, however that is NOT their game. I trust inetbet completely and if they in this case are asking for clearer (or whatever) documents I am sure that they havae reasons for it!

 

[suzecat]

hello casinomeister forum,

i was playing in INETBET casino few month ago and

had won 17,000$ us and since then i sent them all

my documents again and again and i was in touch

with max from casinomeister that try to help me,but

inetbet casino dont want to pay with no reason until

now.

im trying to keep in touch with max or other guidness

from casinomeister in order to solve this problem.

if there will be some change regarding this issue ill

post in.

Oops vitagabc1 ........... it's time to try something else

 

[vinylweatherman]

Not enough here to advise.

What is wrong with the documents?

If they are simply unreadable, it may be a technical problem in producing them that the OP does not know how to overcome, so they may be in deadlock because of this.

Casinos never seem to help with this, but just say they are unreadable (they tend to use the term "unclear").

For $17,000 though, it is well worth getting a set of document scans done professionally, so that they ARE clear. It would also be worth the expense of getting them "notarised", by looking for a "swearer of oaths" or even a solicitor. They will attach their seal to the document, which will appear in any scanned copies. The casino would need to contact whoever "notarised" the documents, so DON'T use a bank, doctor, police, or any other stupid suggestions that casino CS often come out with.

The OP has also been rather specific about the location field. This can be seen by the whole world, and may be too much in the way of personal information for this. It is best to be more general, such as "London", or even something "made up", but NOT false, such as putting "England" when you are in "Poland" for example.

 

[winbig]

The OP has also been rather specific about the location field. This can be seen by the whole world, and may be too much in the way of personal information for this. It is best to be more general, such as "London", or even something "made up", but NOT false, such as putting "England" when you are in "Poland" for example.

err, nevermind....

Google is good...to an extent....google maps @ street view is better

Just look up the street address, switch over to street view, and you can see it's clearly a residential neighborhood....

 

[unicorn40]

I would def. as VWM said......get a set of document scans done professionally and do whatever......then send them. He'd have the $17,000 sitting his account in no time at all. With that much money, i'd send whatever doc's they need...

 

[vinylweatherman]

It would help if the OP would tell us exactly what documents he sent, and what the casino is asking for, and why this is such a problem.

The fact this is clearly a residential neighbourhood strengthens this player's case.

Other possible issues for the OP to consider.

1) Do the documents show the CURRENT address, the one (presumably) registered with iNetBet?

2) Are they somehow non-standard. iNetBet should know more than others, since they have offices here in the UK.

3) Does something on one document contradict something on another?

4) Does the OP appear on the electoral roll for that address? If not, why not.

The OP should NOT post the actual documents, just describe them such as:-

"I sent my passport & an electricity bill"

 

[Jasminebed]

This is a very large sum of money, but I have no idea what the player's deposits were.

I don't know what ID the casino is requesting, or what their dissatisfaction with the ones provided.

Colour photocopies are widely available, perhaps such sent by snail mail might be acceptable if the e-transmission is problematic.

Sometimes where a player lives, the utilities may not be in their name. Although neither of the tenants I have is playing on line, the utility bills for this address reflect MY name...my daughter and her common-law spouse have bills in one name only.

My passport (expired) had my middle name, and so does my birth certificate and OHIP card, but my banking, credit card utilities and online accounts do not have it. Many casino terms insist the name be IDENTICAL. If your legal name is William, but your phone bill comes to Bill, this might present a problem.

I suggest the OP pursue this further with the aid of Maxd and the PAB, and cease trying to convince the membership...it is the casino that has the power in this situation, not us.

 

[vitagabc1]

hi everyone.

sorry for my English, I will try to do better.

first I would like to thank CM, Max and all the other members who posted a replay here for your time and effort.

the CM says I haven't produced acceptable documents for the casino to
process MY cash out while Max says I insisted on resubmitting the documents that had already been rejected.

I would like to point out that I sent the casino not one but four different
documents
1 - a gas bill from EDF energy, dated Dec 2008
2 - an electricity bill from Southern Electric, dated Feb 2009
3 - a bank statement from Abbey, dated Nov 2008
4 - a bank statement from Abbey, dated Feb 2009

all documents have the same name (my name) and the same address (my address)
I haven't changed my address lately so all the utility bills show the same
address which is where I live.

these documents were accepted by several other online casinos and are not dodgy at all. I am willing to attach them to this thread so you would see there is nothing wrong with them.

I also sent the casino both sides of my driving license and my passport.

The casino then asked me to send them hard copy of my documents which I did as well.

I really don't know what can they possibly want more.

 

[Pinababy69]

I really don't know what can they possibly want more.

I think you'll need to send them more than a couple of utility bills and bank statement. You need some official ID that verifies who you are, not just where you live. Someone from the UK is better equipped to handle that question...but off the top of my head, I'd say birth certificate, passport, driver's licence....possibly a copy of your credit card if you've ever used one, along with a faxback form.

 

[Mouche12]

So, the only missing thing is the passport or driver's licence! Just send it in and you will get the money, right? considering that you have actually sent no less than 4 documents evidencing your address Inetbet must be truly happy when they receive your ID... usually 1 doc for address verification suffices.

 

[vegetagirl2008]

This thread is one sided I am curious as what INET has to say about this. What the OP needs to do is send recent paperwork not documents from last year, something current and up-to-date. Send a current paystub or tax form if you pay taxes something that is concrete in my opinion. $17,000 is alot if you really want that money I suggest you send something that the casino finds acceptable.

 

[lauram]

Did you submit their fax back form that was the other item that held me up. I could not get it printed off my computer. I went to the library and printed it and photo copied my id there. Got home sent them to support and the following day i was paid. They even had resent me what i had sent them a few times prior and yes i could not view it at all. They could view it once i had done it the other way. Thats a large sum of money, there has to be somewhere you can get this done, i know here even the post office will fax this off for you for a few dollars.

 

[bb28]

I also sent the casino both sides of my driving license and my passport.

The casino then asked me to send them hard copy of my documents which I did as well.

I really don't know what can they possibly want more.

I think the above was missed in the OP's post.

 

[Pinababy69]

I think the above was missed in the OP's post.

Yep, I did completely miss it. Thanks BB.

No idea then what the problem is. If it's quality of the scans/copies themselves, then try (as others have suggested) having them professionally done at a printing place. If the documents are legible, then obviously the casino has some doubt as to the integrity/authenticity of the documents themselves. If that is the case, I have no idea what to do, or what else you could send them to satisfy the requirements.

I think Jasmine had the best suggestion....for you to work this out with Max/Bryan/the casino and the PAB service. Fact is, none of us have seen the documents, so any conclusions we draw could only be assumptions. And besides, it's not us who have to approve them.

 

[Jasminebed]

A passport has a photo...depending on you country, may not have a residential address.

You may be living in a country you do not have a passport for. My ex was a British Subject, with a British passport, but his Canadian Landed Immigrant papers had no photo, but his passport did.

Inetbet does not have a history of stealing from players. BTW, I had that previously taken photo of me holding my ID which I sent to Inetbet, unrequested, along with my first cashout request back in January this year, just for good measure. My daughter's water broke the day she came to pick up the faxback form to scan it for me... I wrote to tell them the reason for the delay in providing identification.

Most casinos expect you to provide you ID in a "reasonable amount of time"...not sure just what is considered reasonable, so I informed them of the reason for the delay.

With my win at VegasSky last year, that was the first ID request I'd fulfilled in over a year of playing online. I played back a substantial win at Slotocash when they did not have a bank transfer or cheque for me as a withdrawal option while I waited to establish a moneybookers account. I had to have one friend print it (have since got new printer cartridge), another scan it, and thenlater, a photo as well, which all took a bit of time.

May not be helpful for the current player, but if you are encountering delays because of logistics of printing, scanning, etc., keep the casino apprised.

It may not be right for casinos to ask players to jump through hoops, but I'd jump for that much money, reasonable or not.

They have your funds, we don't and you don't.

 

[silcnlayc]

It may not be right for casinos to ask players to jump through hoops, but I'd jump for that much money, reasonable or not.

They have your funds, we don't and you don't.

Excellent point, I agree...

.

 

[Jasminebed]

Just a slight derail here, but there have been posts about Inetbet staff or emails being rude or terse...they did offer me congratulations on becoming a grandma and awaiting my documents.

 

[maxd]

FWIW, the OP in this case is largely the architect of his own problems. As I recall he waited almost a year before trying to cash out and the scans he provided had stuff blacked out and discrepancies in the address information, etc. The casino had reasonable justification to start digging.

When the casino complained about the documents he said "no problem", waited several weeks and resent the same scans.

The casino complained again and asked for some specific documents. The OP waited some months as I recall, resubmitted the same original scans -- give or take a new one -- and demanded payment. Note that the OP has not as yet provided the casino with the documents they've requested. Substitutions were given without explanation.

This was repeated two or three times. Finally the casino had had enough: they wanted hard copies of proper documents or the issue was DOA as far as they were concerned. We agreed with them and that's where the thing lay, for months!

Now the OP is back again and making the same demands. But the casino's requirements have not changed in close to a year. Still the OP has been unable to produce the requested papers.

Did the OP not have the documents requested? You'd think they might say so and perhaps ask the casino what else they could provide. To my knowledge this has never been done.

As I think I've said before we support the casino in this case and join them in demanding that the requested documents -- or mutually agreeable substitutes -- be provided in hard-copy before anything will happen here. The OP needs to follow these instructions to the letter. If the OP understands what's being said then this should all have been clear months ago.

I'm remembering this stuff off the top of my head but can verify with the PAB records if necessary.

 

[suzecat]

I cannot help but wonder why the OP has not produced the requested documents. There must be a reason/explanation why which the OP could provide.

 

[RobWin]

My daughter's water broke the day she came to pick up the faxback form

Way to much info there Jasmine..

 

[Nifty29]

I can smell something here.....and it aint flowers.

 

[vegetagirl2008]

hi everyone.

sorry for my English, I will try to do better.

first I would like to thank CM, Max and all the other members who posted a replay here for your time and effort.

the CM says I haven't produced acceptable documents for the casino to
process MY cash out while Max says I insisted on resubmitting the documents that had already been rejected.

I would like to point out that I sent the casino not one but four different
documents
1 - a gas bill from EDF energy, dated Dec 2008
2 - an electricity bill from Southern Electric, dated Feb 2009
3 - a bank statement from Abbey, dated Nov 2008
4 - a bank statement from Abbey, dated Feb 2009

all documents have the same name (my name) and the same address (my address)
I haven't changed my address lately so all the utility bills show the same
address which is where I live.

these documents were accepted by several other online casinos and are not dodgy at all. I am willing to attach them to this thread so you would see there is nothing wrong with them.

I also sent the casino both sides of my driving license and my passport.

The casino then asked me to send them hard copy of my documents which I did as well.

I really don't know what can they possibly want more.

A whole year this has been going on. Something does not seem right here. If I were you I would do everything in my power to make sure I get paid. Right now you cannot waste Max or this forums time like this. We gave you suggestions on what to do, but no response from you at all. You need to help us help you. You have blacked out information on the documents you submitted, address discrepancies and what not. Whats going on here are you trying to pull the wool over our eyes? Sorry for being so direct. I cannot hold my tongue on these type of things.

 

[vitagabc1]

Hi everyone, thanks for your help and sorry for my late replay.

First I would like to point out that I tried to contact the casino by phone. Unfortunately, they don't have a phone number where you can get them so I asked them several times, both by emails and through their web site that they call me. They never did.

Second, inetbet people are probably very confused and this is why it's been going on for such a long time.

Take for example their email from Oct 14 2008 where they say:
"I see that you have requested a withdrawal via Neteller.
However as you have deposited via credit card please could you send us..."

there most be something basically wrong with this casino if they can't even tell the method of deposit I used (which was Neteller) and they are asking for a copy of my credit card (which I don't have).

They said the fax form I sent them is not a completed form because it doesn't contain the details of my credit card.
Unbelievable!

For all my following emails I got the same replay "You still have not provided the requested information"

On Feb 17th 2009, the casino wrote me "Here again is a list of all required documentation:
A completed and signed fax back form
Some form of ID and utility bill which confirm your details and address on file"

Well, they received it, big time.

On Mar 17th Max (from CM) asked me to send them hard copies of the necessary documents. Since they have reason to suspect that some degree of fraud is involved in my case.

Fair enough, I sent them the hard copies of my utility bill (I can't send hard copies of my ID)

On Apr 17th the casino mentioned 4 reasons for the delay in payment

1 - You have signed up to the casino using different / incomplete details
My response - I don't know what they refer to. Maybe I made a typing mistake on my sighing but I know my details, they appear on the 4 utility bills and the IDs I sent them and are all identical

2 - You still have not provided any details of your banking / deposit methods.
My response - are these guys for real? Cant they see I deposited by Neteller? I also gave the NT number. What can they ask for more?

3 - The name on your account does not match that on your form.
My response - my last name, kaposvary can also be spelled kaposvari. Maybe that what they refer to.

4 - The documents you have sent through are all very current and not from when you signed up.
My response - well, you might be surprised to hear it but I don't keep utility bills for years, I only have the recent ones. Does it make me a fraudster? anyway, I sent them two or three bills from 2008.

To sum up, I think that because of the high amount I won and maybe because my English is not good (on this thread I am asking a friend to help me) the casino suspects that I am not a legitimate player.

But after I sent them so many documents + hard copies I think it's time they let go and pay me my winnings.

Btw, I don't mind receiving my winnings in a bank draft, bank transfer or any other way that will make the casino comfortable.

Thanks for hanging on until now

 

[just play]

there most be something basically wrong with this casino if they can't even tell the method of deposit I used (which was Neteller) and they are asking for a copy of my credit card (which I don't have).

When you go to the casier section, you can see "history" of your deposits/withdrawals/etc...and it says which way you deposited, maybe take a screenshot of that?

 

[vegetagirl2008]

Hi everyone, thanks for your help and sorry for my late replay.

First I would like to point out that I tried to contact the casino by phone. Unfortunately, they don't have a phone number where you can get them so I asked them several times, both by emails and through their web site that they call me. They never did.

Second, inetbet people are probably very confused and this is why it's been going on for such a long time.

Take for example their email from Oct 14 2008 where they say:
"I see that you have requested a withdrawal via Neteller.
However as you have deposited via credit card please could you send us..."

there most be something basically wrong with this casino if they can't even tell the method of deposit I used (which was Neteller) and they are asking for a copy of my credit card (which I don't have).

They said the fax form I sent them is not a completed form because it doesn't contain the details of my credit card.
Unbelievable!

For all my following emails I got the same replay "You still have not provided the requested information"

On Feb 17th 2009, the casino wrote me "Here again is a list of all required documentation:
A completed and signed fax back form
Some form of ID and utility bill which confirm your details and address on file"

Well, they received it, big time.

On Mar 17th Max (from CM) asked me to send them hard copies of the necessary documents. Since they have reason to suspect that some degree of fraud is involved in my case.

Fair enough, I sent them the hard copies of my utility bill (I can't send hard copies of my ID)

On Apr 17th the casino mentioned 4 reasons for the delay in payment

1 - You have signed up to the casino using different / incomplete details
My response - I don't know what they refer to. Maybe I made a typing mistake on my sighing but I know my details, they appear on the 4 utility bills and the IDs I sent them and are all identical

2 - You still have not provided any details of your banking / deposit methods.
My response - are these guys for real? Cant they see I deposited by Neteller? I also gave the NT number. What can they ask for more?

3 - The name on your account does not match that on your form.
My response - my last name, kaposvary can also be spelled kaposvari. Maybe that what they refer to.

4 - The documents you have sent through are all very current and not from when you signed up.
My response - well, you might be surprised to hear it but I don't keep utility bills for years, I only have the recent ones. Does it make me a fraudster? anyway, I sent them two or three bills from 2008.

To sum up, I think that because of the high amount I won and maybe because my English is not good (on this thread I am asking a friend to help me) the casino suspects that I am not a legitimate player.

But after I sent them so many documents + hard copies I think it's time they let go and pay me my winnings.

Btw, I don't mind receiving my winnings in a bank draft, bank transfer or any other way that will make the casino comfortable.

Thanks for hanging on until now

1. How did you fund your Neteller account?
2. If you have a checking account why did you not provide them with that information?

Something is completely missing here. For one the casino wants to make sure you have your ducks in a row. This is one-sided and you keep providing us the same answers. Its up to Max now to decide what he wants to do at this point.

 

[Tengil]

If you can catch a screenshot of the banking page as just play suggested that shows that you deposited with Neteller then Inetbet has something to explain.

1. How did you fund your Neteller account?
2. If you have a checking account why did you not provide them with that information?

Something is completely missing here. For one the casino wants to make sure you have your ducks in a row. This is one-sided and you keep providing us the same answers. Its up to Max now to decide what he wants to do at this point.

Are you serious?

 

[lauram]

I for one am starting to think something more is up with this complaint.
For one i would never of let a win go on for this long of a time, for me any normal player looking at the size of the withdrawal would be ready to jump through hoops to get their money. I have had a few of my casino accounts looked at reason is they say they pick a few and take a look at them. Thats their own right all i had to do was resend and one i sent a copy of my updated bank statement. As long as your dealing with reputable casinos this is not a problem. Print out the fax back form go to a photo copy place have them do the copies of your id properly, get updated bills not from months ago. Heck for this kinda of money toss in a bloody bank statement. If you cant issue this then there is a lot more to your complaint then we know about.
I should of said also send this off registered mail to the manager at inetbet so at least you know they got your id.

 

[vegetagirl2008]

If you can catch a screenshot of the banking page as just play suggested that shows that you deposited with Neteller then Inetbet has something to explain.





Are you serious?

Because he had to fund his account somehow. He stated the casino stated he used a credit card then he also stated he used Neteller to fund the account. If he could post a screenshot of his deposits then fine, unless they closed his account. I apologize for the questions as I was not trying to pry into the mans business.

 

[Tengil]

I for one am starting to think something more is up with this complaint.
For one i would never of let a win go on for this long of a time, for me any normal player looking at the size of the withdrawal would be ready to jump through hoops to get their money. I have had a few of my casino accounts looked at reason is they say they pick a few and take a look at them. Thats their own right all i had to do was resend and one i sent a copy of my updated bank statement. As long as your dealing with reputable casinos this is not a problem. Print out the fax back form go to a photo copy place have them do the copies of your id properly, get updated bills not from months ago. Heck for this kinda of money toss in a bloody bank statement. If you cant issue this then there is a lot more to your complaint then we know about.
I should of said also send this off registered mail to the manager at inetbet so at least you know they got your id.

From vitas post:

4 - The documents you have sent through are all very current and not from when you signed up.
My response - well, you might be surprised to hear it but I don't keep utility bills for years, I only have the recent ones. Does it make me a fraudster? anyway, I sent them two or three bills from 2008.

And to vegetagirl2008. First of all I think the OP is female. And her Neteller account is probably funded trough Local Bank deposit or International Bank Transfer, not everyone has an CC. And if the casino account was funded with Neteller then Inetbet has no reason to ask for any bank account information. And if she wants her winnings to her bank account then the IBAN account number and BIC code should be enough along with the name of the bank.

 

[vegetagirl2008]

We can go back and forth on this issue all day. What is the OP going to do? My last comment on this thread.

 

[maxd]

My position is unchanged: the OP must satisfy the casino's requirements. Once the casino is satisfied they will let me know.

Why is this the case? Because this case has dragged on forever. There has been way too many odd things happen with this one to simply take it at face value, to assume it's all a language problem or whatever.

I told the OP eons ago that if they're having language problems then they should get someone to help them. If the don't want to bother, fine, your funeral, but I've got other things to do.

For this amount of money there is no reason for the endless dicking around with stuff that doesn't satisfy the casino's needs. Just do what you have to do to get it done! If not then that's your business but the rest of us have lives to live.

And, if we look at the flip side of this, if the OP really is trying to pull one over on the casino -- and us I might add -- then this non-stop round and round bull is just us letting a fraudster try over and over to get around the system. The casino said they'd had enough of it and I agreed with them, me too.

So, I'll be back on the case when I hear from the casino that the OP has given them what they need, and not before.

Oh, and one more thing: we won't let the OP use the forums to brow-beat the casino either. If there's more to be said, say it. But this is rapidly reaching the point where enough is enough and the thread will be closed until, again, the OP provides the casino with what they need and the case can proceed.

 

[silcnlayc]

thread will be closed

I agree totally..

.

 

[lauram]

I also agree way to much time and help wasted on a player that just does not seem to want to help himself. Great idea close the thread, maybe a rename also as it seems more and more of the accredited casinos are getting hit lately with player complaints. Then we find out they had no bases for even starting up the threads.

 

[slotheadlizard]

close thread?

OK, but can you let us know if OP ever turns up with that screenshot as I think that was the best request to satisfy the public.

 

[maxd]

OK, but can you let us know if OP ever turns up with that screenshot as I think that was the best request to satisfy the public.

Let me know via PM what you mean here.

And without further ado .. thread closed.

PS. (months later) After an extraordinary amount of back and forth between myself, the OP and the casino the problem boiled down to this:

• the casino needed proof on top of proof of the OP's identity and address, largely because the OP had given an incomplete address when they signed up at the casino.
• the OP's language skills were a serious barrier to forward progress until they finally got someone to do the translating for them. That helped enormously. ('thank you' to whoever did this)
• it took a lot of schlepping back and forth on our part to get the parties asking and giving what was needed to see the thing settled.

Anyway, they finally agreed to pay her in full.

Once payment was on the way the OP said 'thanks' and promptly disappeared. Follow-up emails -- checking that payment was received, etc -- were ignored and unanswered. So it goes I guess.

Anyway, since it's done and the dust has settled I'll re-open the thread.