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Resolved Inetbet Casino VS vitagabc1

Discussion in 'Casino Complaints - Non-Bonus Issues' started by vitagabc1, May 22, 2009.

    May 22, 2009
  1. vitagabc1

    vitagabc1 Dormant account PABaccred

    Occupation:
    economic
    Location:
    london
    hello casinomeister forum,

    i was playing in INETBET casino few month ago and

    had won 17,000$ us and since then i sent them all

    my documents again and again and i was in touch

    with max from casinomeister that try to help me,but

    inetbet casino dont want to pay with no reason until

    now.

    im trying to keep in touch with max or other guidness

    from casinomeister in order to solve this problem.

    if there will be some change regarding this issue ill

    post in.
     
  2. May 22, 2009
  3. RobWin

    RobWin closed account

    Occupation:
    Who knows?
    Location:
    A Vault!
    vitagabc1, it sounds to me like you are leaving a lot of the story details out here. What was the reason that INetBet gave you for not paying?? I have been playing at INetBet for a few years now and I know that INetBet would not just decide to not pay you for no reason. Did you use the PAB service with Max here and if you did what was the outcome of that. You can't just post about a casino not paying without giving some valid reasons here. So do you want to share the rest of the details with us here?
     
    2 people like this.
  4. May 22, 2009
  5. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Occupation:
    Homemaker
    Location:
    Bierland
    The OP had a PAB that has been on hold for a number of months now. Mainly he hasn't produced acceptable documents for the casino to process his cash out. The last I heard was that the casino was still waiting for these...
     
    5 people like this.
  6. May 22, 2009
  7. maxd

    maxd Complaints (PAB) Manager Staff Member

    Occupation:
    The PAB Guy
    Location:
    Saltirelandia
    We received the PAB on 6th January '09. After A LOT of time spent it boiled down this: the casino wanted better, very specific documents and the player insisted on (a) resubmitting the ones that had already been rejected, and (b) pointedly not submitting the ones the casino asked for. In other words dead-lock.

    The player started sending me documents, the same as had already been submitted and rejected, and asking if I was satisfied with them. They did look a little dodgy to me but I told him it was the casino that needed to be happy with them, not me. It stalled there .. twice as I recall.

    On the off chance that it was a language issue I told the OP to get someone who spoke his language and English to help him out. I heard nothing in response to this.

    So this is my now position here: until the OP gets someone to interpret for him and/or he produces the specific documents the casino is asking for his issue is DOA.

    I have told him several times I'd be happy to reactive his issue when he produces what he's been told to produce. He simply waits a month or so and then reissues his complaint. That's not going to help anything and simply ensures that he gets elbowed aside promptly for repeatedly ignoring the directions given him.
     
    7 people like this.
  8. May 22, 2009
  9. RobWin

    RobWin closed account

    Occupation:
    Who knows?
    Location:
    A Vault!
    Judging by those details then, I would suggest a thread title change here until further co-operation by the OP thus no premature damage to INetBet in Google.
     
    5 people like this.
  10. May 22, 2009
  11. maxd

    maxd Complaints (PAB) Manager Staff Member

    Occupation:
    The PAB Guy
    Location:
    Saltirelandia
    Good call Rob, done.
     
    2 people like this.
  12. May 22, 2009
  13. Pinababy69

    Pinababy69 RIP Lisa

    Occupation:
    Crusader
    Location:
    Toronto, Ontario - Canada
    Just to add my two cents.....like Rob, I've played at Inetbet for a long time. I don't possess a driver's licence, nor a passport. So before I ever played, I sent them what I did have, along with my CC, utility bill and faxback form...and my documents were approved no problem. Even without the licence or passport. So they are absolutely reasonable when it comes to this stuff. I have never once had any problem with a cashout. They must have some reason to doubt the validity of his documents, IMO anyway. And they are not a casino with a history of non-payment complaints, quite the opposite in fact.

    To echo Max, good call Rob. :thumbsup:
     
    4 people like this.
  14. May 22, 2009
  15. lauram

    lauram Dormant account

    Occupation:
    self employed
    Location:
    toronto
    I had made a few deposits with inet myself and never a cashout. Around oct last year i had won on a free chip, but when i sent in my docs they also couldnt read them. And their email also had asked me to print and sign their form from the website. I still had problems getting that form to them. This was my issues not inet. In jan i had my scanner fixed and i resent my form off. The following day they had my money sitting in my account. Thats all it took was the right form they could read and i was good to go. So if this is all they are requesting of you and you want your money. Then get your id and forms together walk over and have them faxed if you have to. Much easier then complaining that they wont pay you as when it seems the problem is on your end.
     
    3 people like this.
  16. May 22, 2009
  17. missmichelle

    missmichelle Meister Member

    Occupation:
    homemaker
    Location:
    Tucson AZ
    Inet is one of the few casinos that didn't have some kind of problem when I submitted my documents. You always hear they didn't receive them, they are not clear, they need more. Also once you are done they pay within 24 hours all the time. No excuses.

    Michelle
     
    2 people like this.
  18. May 22, 2009
  19. Marie2473

    Marie2473 Senior Member

    Occupation:
    Operator
    Location:
    Sweden
    Ive made lots of deposits but not until recently started winning. I sent in the docs for cashout and i was told that i ONCE - many many months ago had used a creditcard and that I needed to send in a copy of this!
    BIG problem (i thougt) since it was an electronic card that I no longer had or could get access to.
    Wrote them an email, and it didnt even take an hour for the money to be in my neteller account.
    They could have bitched and moened about this and stalled payment, however that is NOT their game. I trust inetbet completely and if they in this case are asking for clearer (or whatever) documents I am sure that they havae reasons for it!
     
    3 people like this.
  20. May 23, 2009
  21. suzecat

    suzecat Dormant account CAG MM webmeister

    Occupation:
    Retired
    Location:
    California

    Oops vitagabc1 ........... it's time to try something else ;)
     
  22. May 23, 2009
  23. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Occupation:
    STILL At Leisure
    Location:
    United Kingdom
    Not enough here to advise.

    What is wrong with the documents?

    If they are simply unreadable, it may be a technical problem in producing them that the OP does not know how to overcome, so they may be in deadlock because of this.

    Casinos never seem to help with this, but just say they are unreadable (they tend to use the term "unclear").

    For $17,000 though, it is well worth getting a set of document scans done professionally, so that they ARE clear. It would also be worth the expense of getting them "notarised", by looking for a "swearer of oaths" or even a solicitor. They will attach their seal to the document, which will appear in any scanned copies. The casino would need to contact whoever "notarised" the documents, so DON'T use a bank, doctor, police, or any other stupid suggestions that casino CS often come out with.

    The OP has also been rather specific about the location field. This can be seen by the whole world, and may be too much in the way of personal information for this. It is best to be more general, such as "London", or even something "made up", but NOT false, such as putting "England" when you are in "Poland" for example.
     
    1 person likes this.
  24. May 23, 2009
  25. winbig

    winbig Keep winning this amount. webby PABnononaccred

    Occupation:
    Bum
    Location:
    Pennsylvania

    err, nevermind....

    Google is good...to an extent....google maps @ street view is better :D

    Just look up the street address, switch over to street view, and you can see it's clearly a residential neighborhood....

    :rolleyes:
     
  26. May 23, 2009
  27. unicorn40

    unicorn40 Dormant account

    Occupation:
    cold storage warehouse worker
    Location:
    Ontario, Canada....
    I would def. as VWM said......get a set of document scans done professionally and do whatever......then send them. He'd have the $17,000 sitting his account in no time at all. With that much money, i'd send whatever doc's they need...
     
  28. May 23, 2009
  29. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Occupation:
    STILL At Leisure
    Location:
    United Kingdom
    It would help if the OP would tell us exactly what documents he sent, and what the casino is asking for, and why this is such a problem.

    The fact this is clearly a residential neighbourhood strengthens this player's case.

    Other possible issues for the OP to consider.

    1) Do the documents show the CURRENT address, the one (presumably) registered with iNetBet?

    2) Are they somehow non-standard. iNetBet should know more than others, since they have offices here in the UK.

    3) Does something on one document contradict something on another?

    4) Does the OP appear on the electoral roll for that address? If not, why not.

    The OP should NOT post the actual documents, just describe them such as:-

    "I sent my passport & an electricity bill"
     
  30. May 24, 2009
  31. Jasminebed

    Jasminebed Closer to 100 than Birth

    Occupation:
    Not in workforce
    Location:
    Ontario
    This is a very large sum of money, but I have no idea what the player's deposits were.

    I don't know what ID the casino is requesting, or what their dissatisfaction with the ones provided.

    Colour photocopies are widely available, perhaps such sent by snail mail might be acceptable if the e-transmission is problematic.

    Sometimes where a player lives, the utilities may not be in their name. Although neither of the tenants I have is playing on line, the utility bills for this address reflect MY name...my daughter and her common-law spouse have bills in one name only.

    My passport (expired) had my middle name, and so does my birth certificate and OHIP card, but my banking, credit card utilities and online accounts do not have it. Many casino terms insist the name be IDENTICAL. If your legal name is William, but your phone bill comes to Bill, this might present a problem.

    I suggest the OP pursue this further with the aid of Maxd and the PAB, and cease trying to convince the membership...it is the casino that has the power in this situation, not us.
     
    1 person likes this.
  32. May 24, 2009
  33. vitagabc1

    vitagabc1 Dormant account PABaccred

    Occupation:
    economic
    Location:
    london
    hi everyone.

    sorry for my English, I will try to do better.

    first I would like to thank CM, Max and all the other members who posted a replay here for your time and effort.

    the CM says I haven't produced acceptable documents for the casino to
    process MY cash out while Max says I insisted on resubmitting the documents that had already been rejected.

    I would like to point out that I sent the casino not one but four different
    documents
    1 - a gas bill from EDF energy, dated Dec 2008
    2 - an electricity bill from Southern Electric, dated Feb 2009
    3 - a bank statement from Abbey, dated Nov 2008
    4 - a bank statement from Abbey, dated Feb 2009

    all documents have the same name (my name) and the same address (my address)
    I haven't changed my address lately so all the utility bills show the same
    address which is where I live.

    these documents were accepted by several other online casinos and are not dodgy at all. I am willing to attach them to this thread so you would see there is nothing wrong with them.

    I also sent the casino both sides of my driving license and my passport.

    The casino then asked me to send them hard copy of my documents which I did as well.

    I really don't know what can they possibly want more.
     
  34. May 24, 2009
  35. Pinababy69

    Pinababy69 RIP Lisa

    Occupation:
    Crusader
    Location:
    Toronto, Ontario - Canada
    I think you'll need to send them more than a couple of utility bills and bank statement. You need some official ID that verifies who you are, not just where you live. Someone from the UK is better equipped to handle that question...but off the top of my head, I'd say birth certificate, passport, driver's licence....possibly a copy of your credit card if you've ever used one, along with a faxback form.
     
    1 person likes this.
  36. May 24, 2009
  37. Mouche12

    Mouche12 Kitty Lover PABnononaccred PABnonaccred PABnoaccred

    Occupation:
    Translator and facilities manager
    Location:
    Amsterdam
    So, the only missing thing is the passport or driver's licence! Just send it in and you will get the money, right? considering that you have actually sent no less than 4 documents evidencing your address Inetbet must be truly happy when they receive your ID... usually 1 doc for address verification suffices.
     
  38. May 24, 2009
  39. vegetagirl2008

    vegetagirl2008 Mafia Wars Level 472

    Occupation:
    No Job Here..
    Location:
    Brooklyn, New York, United States
    This thread is one sided I am curious as what INET has to say about this. What the OP needs to do is send recent paperwork not documents from last year, something current and up-to-date. Send a current paystub or tax form if you pay taxes something that is concrete in my opinion. $17,000 is alot if you really want that money I suggest you send something that the casino finds acceptable.
     
    1 person likes this.

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