Resolved Inetbet Casino VS vitagabc1

vitagabc1

Dormant account
PABaccred
Joined
Jan 4, 2009
Location
london
hello casinomeister forum,

i was playing in INETBET casino few month ago and

had won 17,000$ us and since then i sent them all

my documents again and again and i was in touch

with max from casinomeister that try to help me,but

inetbet casino dont want to pay with no reason until

now.

im trying to keep in touch with max or other guidness

from casinomeister in order to solve this problem.

if there will be some change regarding this issue ill

post in.
 

RobWin

closed account
Joined
Apr 24, 2004
Location
A Vault!
hello casinomeister forum,

i was playing in INETBET casino few month ago and

had won 17,000$ us and since then i sent them all

my documents again and again and i was in touch

with max from casinomeister that try to help me,but

inetbet casino dont want to pay with no reason until

now.

im trying to keep in touch with max or other guidness

from casinomeister in order to solve this problem.

if there will be some change regarding this issue ill

post in.

vitagabc1, it sounds to me like you are leaving a lot of the story details out here. What was the reason that INetBet gave you for not paying?? I have been playing at INetBet for a few years now and I know that INetBet would not just decide to not pay you for no reason. Did you use the PAB service with Max here and if you did what was the outcome of that. You can't just post about a casino not paying without giving some valid reasons here. So do you want to share the rest of the details with us here?
 

Casinomeister

Forum Cheermeister
Staff member
Joined
Jun 30, 1998
Location
Bierland
vitagabc1, it sounds to me like you are leaving a lot of the story details out here. What was the reason that INetBet gave you for not paying?? ...
The OP had a PAB that has been on hold for a number of months now. Mainly he hasn't produced acceptable documents for the casino to process his cash out. The last I heard was that the casino was still waiting for these...
 

maxd

Complaints (PAB) Manager
Staff member
Joined
Jan 20, 2004
Location
Saltirelandia
We received the PAB on 6th January '09. After A LOT of time spent it boiled down this: the casino wanted better, very specific documents and the player insisted on (a) resubmitting the ones that had already been rejected, and (b) pointedly not submitting the ones the casino asked for. In other words dead-lock.

The player started sending me documents, the same as had already been submitted and rejected, and asking if I was satisfied with them. They did look a little dodgy to me but I told him it was the casino that needed to be happy with them, not me. It stalled there .. twice as I recall.

On the off chance that it was a language issue I told the OP to get someone who spoke his language and English to help him out. I heard nothing in response to this.

So this is my now position here: until the OP gets someone to interpret for him and/or he produces the specific documents the casino is asking for his issue is DOA.

I have told him several times I'd be happy to reactive his issue when he produces what he's been told to produce. He simply waits a month or so and then reissues his complaint. That's not going to help anything and simply ensures that he gets elbowed aside promptly for repeatedly ignoring the directions given him.
 

RobWin

closed account
Joined
Apr 24, 2004
Location
A Vault!
The OP had a PAB that has been on hold for a number of months now. Mainly he hasn't produced acceptable documents for the casino to process his cash out. The last I heard was that the casino was still waiting for these...

We received the PAB on 6th January '09. After A LOT of time spent it boiled down this: the casino wanted better, very specific documents and the player insisted on (a) resubmitting the ones that had already been rejected, and (b) pointedly not submitting the ones the casino asked for. In other words dead-lock.

The player started sending me documents, the same as had already been submitted and rejected, and asking if I was satisfied with them. They did look a little dodgy to me but I told him it was the casino that needed to be happy with them, not me. It stalled there .. twice as I recall.

On the off chance that it was a language issue I told the OP to get someone who spoke his language and English to help him out. I heard nothing in response to this.

So this is my now position here: until the OP gets someone to interpret for him and/or he produces the specific documents the casino is asking for his issue is DOA.

I have told him several times I'd be happy to reactive his issue when he produces what he's been told to produce. He simply waits a month or so and then reissues his complaint. That's not going to help anything and simply ensures that he gets elbowed aside promptly for repeatedly ignoring the directions given him.

Judging by those details then, I would suggest a thread title change here until further co-operation by the OP thus no premature damage to INetBet in Google.
 

Pinababy69

RIP Lisa
Joined
Oct 15, 2004
Location
Toronto, Ontario - Canada
Just to add my two cents.....like Rob, I've played at Inetbet for a long time. I don't possess a driver's licence, nor a passport. So before I ever played, I sent them what I did have, along with my CC, utility bill and faxback form...and my documents were approved no problem. Even without the licence or passport. So they are absolutely reasonable when it comes to this stuff. I have never once had any problem with a cashout. They must have some reason to doubt the validity of his documents, IMO anyway. And they are not a casino with a history of non-payment complaints, quite the opposite in fact.

To echo Max, good call Rob. :thumbsup:
 

lauram

Dormant account
Joined
Feb 18, 2008
Location
toronto
I had made a few deposits with inet myself and never a cashout. Around oct last year i had won on a free chip, but when i sent in my docs they also couldnt read them. And their email also had asked me to print and sign their form from the website. I still had problems getting that form to them. This was my issues not inet. In jan i had my scanner fixed and i resent my form off. The following day they had my money sitting in my account. Thats all it took was the right form they could read and i was good to go. So if this is all they are requesting of you and you want your money. Then get your id and forms together walk over and have them faxed if you have to. Much easier then complaining that they wont pay you as when it seems the problem is on your end.
 

missmichelle

Dormant Account
Joined
Sep 17, 2008
Location
Tucson AZ
Inet is one of the few casinos that didn't have some kind of problem when I submitted my documents. You always hear they didn't receive them, they are not clear, they need more. Also once you are done they pay within 24 hours all the time. No excuses.

Michelle
 

Marie2473

Dormant account
Joined
Oct 2, 2008
Location
Sweden
Ive made lots of deposits but not until recently started winning. I sent in the docs for cashout and i was told that i ONCE - many many months ago had used a creditcard and that I needed to send in a copy of this!
BIG problem (i thougt) since it was an electronic card that I no longer had or could get access to.
Wrote them an email, and it didnt even take an hour for the money to be in my neteller account.
They could have bitched and moened about this and stalled payment, however that is NOT their game. I trust inetbet completely and if they in this case are asking for clearer (or whatever) documents I am sure that they havae reasons for it!
 

suzecat

Dormant account
Joined
Sep 18, 2004
Location
California
hello casinomeister forum,

i was playing in INETBET casino few month ago and

had won 17,000$ us and since then i sent them all

my documents again and again and i was in touch

with max from casinomeister that try to help me,but

inetbet casino dont want to pay with no reason until

now.

im trying to keep in touch with max or other guidness

from casinomeister in order to solve this problem.

if there will be some change regarding this issue ill

post in.


Oops vitagabc1 ........... it's time to try something else ;)
 

vinylweatherman

You type well loads
Joined
Oct 14, 2004
Location
United Kingdom
Not enough here to advise.

What is wrong with the documents?

If they are simply unreadable, it may be a technical problem in producing them that the OP does not know how to overcome, so they may be in deadlock because of this.

Casinos never seem to help with this, but just say they are unreadable (they tend to use the term "unclear").

For $17,000 though, it is well worth getting a set of document scans done professionally, so that they ARE clear. It would also be worth the expense of getting them "notarised", by looking for a "swearer of oaths" or even a solicitor. They will attach their seal to the document, which will appear in any scanned copies. The casino would need to contact whoever "notarised" the documents, so DON'T use a bank, doctor, police, or any other stupid suggestions that casino CS often come out with.

The OP has also been rather specific about the location field. This can be seen by the whole world, and may be too much in the way of personal information for this. It is best to be more general, such as "London", or even something "made up", but NOT false, such as putting "England" when you are in "Poland" for example.
 

winbig

Keep winning this amount.
Joined
Mar 10, 2005
Location
Pennsylvania
The OP has also been rather specific about the location field. This can be seen by the whole world, and may be too much in the way of personal information for this. It is best to be more general, such as "London", or even something "made up", but NOT false, such as putting "England" when you are in "Poland" for example.


err, nevermind....

Google is good...to an extent....google maps @ street view is better :D

Just look up the street address, switch over to street view, and you can see it's clearly a residential neighborhood....

:rolleyes:
 

unicorn40

Dormant account
Joined
Mar 14, 2003
Location
Ontario, Canada....
I would def. as VWM said......get a set of document scans done professionally and do whatever......then send them. He'd have the $17,000 sitting his account in no time at all. With that much money, i'd send whatever doc's they need...
 

vinylweatherman

You type well loads
Joined
Oct 14, 2004
Location
United Kingdom
It would help if the OP would tell us exactly what documents he sent, and what the casino is asking for, and why this is such a problem.

The fact this is clearly a residential neighbourhood strengthens this player's case.

Other possible issues for the OP to consider.

1) Do the documents show the CURRENT address, the one (presumably) registered with iNetBet?

2) Are they somehow non-standard. iNetBet should know more than others, since they have offices here in the UK.

3) Does something on one document contradict something on another?

4) Does the OP appear on the electoral roll for that address? If not, why not.

The OP should NOT post the actual documents, just describe them such as:-

"I sent my passport & an electricity bill"
 

Jasminebed

Game old gal
Joined
Mar 13, 2008
Location
Ontario
This is a very large sum of money, but I have no idea what the player's deposits were.

I don't know what ID the casino is requesting, or what their dissatisfaction with the ones provided.

Colour photocopies are widely available, perhaps such sent by snail mail might be acceptable if the e-transmission is problematic.

Sometimes where a player lives, the utilities may not be in their name. Although neither of the tenants I have is playing on line, the utility bills for this address reflect MY name...my daughter and her common-law spouse have bills in one name only.

My passport (expired) had my middle name, and so does my birth certificate and OHIP card, but my banking, credit card utilities and online accounts do not have it. Many casino terms insist the name be IDENTICAL. If your legal name is William, but your phone bill comes to Bill, this might present a problem.

I suggest the OP pursue this further with the aid of Maxd and the PAB, and cease trying to convince the membership...it is the casino that has the power in this situation, not us.
 

vitagabc1

Dormant account
PABaccred
Joined
Jan 4, 2009
Location
london
hi everyone.

sorry for my English, I will try to do better.

first I would like to thank CM, Max and all the other members who posted a replay here for your time and effort.

the CM says I haven't produced acceptable documents for the casino to
process MY cash out while Max says I insisted on resubmitting the documents that had already been rejected.

I would like to point out that I sent the casino not one but four different
documents
1 - a gas bill from EDF energy, dated Dec 2008
2 - an electricity bill from Southern Electric, dated Feb 2009
3 - a bank statement from Abbey, dated Nov 2008
4 - a bank statement from Abbey, dated Feb 2009

all documents have the same name (my name) and the same address (my address)
I haven't changed my address lately so all the utility bills show the same
address which is where I live.

these documents were accepted by several other online casinos and are not dodgy at all. I am willing to attach them to this thread so you would see there is nothing wrong with them.

I also sent the casino both sides of my driving license and my passport.

The casino then asked me to send them hard copy of my documents which I did as well.

I really don't know what can they possibly want more.
 

Pinababy69

RIP Lisa
Joined
Oct 15, 2004
Location
Toronto, Ontario - Canada
I really don't know what can they possibly want more.

I think you'll need to send them more than a couple of utility bills and bank statement. You need some official ID that verifies who you are, not just where you live. Someone from the UK is better equipped to handle that question...but off the top of my head, I'd say birth certificate, passport, driver's licence....possibly a copy of your credit card if you've ever used one, along with a faxback form.
 

Mouche12

Kitty Lover
PABnonaccred
PABnoaccred
PABnononaccred
Joined
Jul 25, 2007
Location
Amsterdam
So, the only missing thing is the passport or driver's licence! Just send it in and you will get the money, right? considering that you have actually sent no less than 4 documents evidencing your address Inetbet must be truly happy when they receive your ID... usually 1 doc for address verification suffices.
 

vegetagirl2008

Mafia Wars Level 472
Joined
May 10, 2008
Location
Brooklyn, New York, United States
This thread is one sided I am curious as what INET has to say about this. What the OP needs to do is send recent paperwork not documents from last year, something current and up-to-date. Send a current paystub or tax form if you pay taxes something that is concrete in my opinion. $17,000 is alot if you really want that money I suggest you send something that the casino finds acceptable.
 

lauram

Dormant account
Joined
Feb 18, 2008
Location
toronto
Did you submit their fax back form that was the other item that held me up. I could not get it printed off my computer. I went to the library and printed it and photo copied my id there. Got home sent them to support and the following day i was paid. They even had resent me what i had sent them a few times prior and yes i could not view it at all. They could view it once i had done it the other way. Thats a large sum of money, there has to be somewhere you can get this done, i know here even the post office will fax this off for you for a few dollars.
 

bb28

Dormant Account
Joined
Nov 18, 2006
Location
US
I also sent the casino both sides of my driving license and my passport.

The casino then asked me to send them hard copy of my documents which I did as well.

I really don't know what can they possibly want more.

I think the above was missed in the OP's post. ;)
 

Pinababy69

RIP Lisa
Joined
Oct 15, 2004
Location
Toronto, Ontario - Canada
I think the above was missed in the OP's post. ;)

Yep, I did completely miss it. Thanks BB. :thumbsup:

No idea then what the problem is. If it's quality of the scans/copies themselves, then try (as others have suggested) having them professionally done at a printing place. If the documents are legible, then obviously the casino has some doubt as to the integrity/authenticity of the documents themselves. If that is the case, I have no idea what to do, or what else you could send them to satisfy the requirements.

I think Jasmine had the best suggestion....for you to work this out with Max/Bryan/the casino and the PAB service. Fact is, none of us have seen the documents, so any conclusions we draw could only be assumptions. And besides, it's not us who have to approve them.
 

Jasminebed

Game old gal
Joined
Mar 13, 2008
Location
Ontario
A passport has a photo...depending on you country, may not have a residential address.

You may be living in a country you do not have a passport for. My ex was a British Subject, with a British passport, but his Canadian Landed Immigrant papers had no photo, but his passport did.

Inetbet does not have a history of stealing from players. BTW, I had that previously taken photo of me holding my ID which I sent to Inetbet, unrequested, along with my first cashout request back in January this year, just for good measure. My daughter's water broke the day she came to pick up the faxback form to scan it for me... I wrote to tell them the reason for the delay in providing identification.

Most casinos expect you to provide you ID in a "reasonable amount of time"...not sure just what is considered reasonable, so I informed them of the reason for the delay.

With my win at VegasSky last year, that was the first ID request I'd fulfilled in over a year of playing online. I played back a substantial win at Slotocash when they did not have a bank transfer or cheque for me as a withdrawal option while I waited to establish a moneybookers account. I had to have one friend print it (have since got new printer cartridge), another scan it, and thenlater, a photo as well, which all took a bit of time.

May not be helpful for the current player, but if you are encountering delays because of logistics of printing, scanning, etc., keep the casino apprised.

It may not be right for casinos to ask players to jump through hoops, but I'd jump for that much money, reasonable or not.

They have your funds, we don't and you don't.
 

silcnlayc

Just one more spin pleez!
PABaccred
PABnonaccred
Joined
Sep 20, 2005
Location
Left Hungary
It may not be right for casinos to ask players to jump through hoops, but I'd jump for that much money, reasonable or not.

They have your funds, we don't and you don't.
Excellent point, I agree...

.
 
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