Resolved Inetbet Casino VS vitagabc1

[Jasminebed]

Just a slight derail here, but there have been posts about Inetbet staff or emails being rude or terse...they did offer me congratulations on becoming a grandma and awaiting my documents.

 

[maxd]

FWIW, the OP in this case is largely the architect of his own problems. As I recall he waited almost a year before trying to cash out and the scans he provided had stuff blacked out and discrepancies in the address information, etc. The casino had reasonable justification to start digging.

When the casino complained about the documents he said "no problem", waited several weeks and resent the same scans.

The casino complained again and asked for some specific documents. The OP waited some months as I recall, resubmitted the same original scans -- give or take a new one -- and demanded payment. Note that the OP has not as yet provided the casino with the documents they've requested. Substitutions were given without explanation.

This was repeated two or three times. Finally the casino had had enough: they wanted hard copies of proper documents or the issue was DOA as far as they were concerned. We agreed with them and that's where the thing lay, for months!

Now the OP is back again and making the same demands. But the casino's requirements have not changed in close to a year. Still the OP has been unable to produce the requested papers.

Did the OP not have the documents requested? You'd think they might say so and perhaps ask the casino what else they could provide. To my knowledge this has never been done.

As I think I've said before we support the casino in this case and join them in demanding that the requested documents -- or mutually agreeable substitutes -- be provided in hard-copy before anything will happen here. The OP needs to follow these instructions to the letter. If the OP understands what's being said then this should all have been clear months ago.

I'm remembering this stuff off the top of my head but can verify with the PAB records if necessary.

 

[suzecat]

I cannot help but wonder why the OP has not produced the requested documents. There must be a reason/explanation why which the OP could provide.

 

[RobWin]

My daughter's water broke the day she came to pick up the faxback form

Way to much info there Jasmine..

 

[Nifty29]

I can smell something here.....and it aint flowers.

 

[vegetagirl2008]

hi everyone.

sorry for my English, I will try to do better.

first I would like to thank CM, Max and all the other members who posted a replay here for your time and effort.

the CM says I haven't produced acceptable documents for the casino to
process MY cash out while Max says I insisted on resubmitting the documents that had already been rejected.

I would like to point out that I sent the casino not one but four different
documents
1 - a gas bill from EDF energy, dated Dec 2008
2 - an electricity bill from Southern Electric, dated Feb 2009
3 - a bank statement from Abbey, dated Nov 2008
4 - a bank statement from Abbey, dated Feb 2009

all documents have the same name (my name) and the same address (my address)
I haven't changed my address lately so all the utility bills show the same
address which is where I live.

these documents were accepted by several other online casinos and are not dodgy at all. I am willing to attach them to this thread so you would see there is nothing wrong with them.

I also sent the casino both sides of my driving license and my passport.

The casino then asked me to send them hard copy of my documents which I did as well.

I really don't know what can they possibly want more.

A whole year this has been going on. Something does not seem right here. If I were you I would do everything in my power to make sure I get paid. Right now you cannot waste Max or this forums time like this. We gave you suggestions on what to do, but no response from you at all. You need to help us help you. You have blacked out information on the documents you submitted, address discrepancies and what not. Whats going on here are you trying to pull the wool over our eyes? Sorry for being so direct. I cannot hold my tongue on these type of things.

 

[vitagabc1]

Hi everyone, thanks for your help and sorry for my late replay.

First I would like to point out that I tried to contact the casino by phone. Unfortunately, they don't have a phone number where you can get them so I asked them several times, both by emails and through their web site that they call me. They never did.

Second, inetbet people are probably very confused and this is why it's been going on for such a long time.

Take for example their email from Oct 14 2008 where they say:
"I see that you have requested a withdrawal via Neteller.
However as you have deposited via credit card please could you send us..."

there most be something basically wrong with this casino if they can't even tell the method of deposit I used (which was Neteller) and they are asking for a copy of my credit card (which I don't have).

They said the fax form I sent them is not a completed form because it doesn't contain the details of my credit card.
Unbelievable!

For all my following emails I got the same replay "You still have not provided the requested information"

On Feb 17th 2009, the casino wrote me "Here again is a list of all required documentation:
A completed and signed fax back form
Some form of ID and utility bill which confirm your details and address on file"

Well, they received it, big time.

On Mar 17th Max (from CM) asked me to send them hard copies of the necessary documents. Since they have reason to suspect that some degree of fraud is involved in my case.

Fair enough, I sent them the hard copies of my utility bill (I can't send hard copies of my ID)

On Apr 17th the casino mentioned 4 reasons for the delay in payment

1 - You have signed up to the casino using different / incomplete details
My response - I don't know what they refer to. Maybe I made a typing mistake on my sighing but I know my details, they appear on the 4 utility bills and the IDs I sent them and are all identical

2 - You still have not provided any details of your banking / deposit methods.
My response - are these guys for real? Cant they see I deposited by Neteller? I also gave the NT number. What can they ask for more?

3 - The name on your account does not match that on your form.
My response - my last name, kaposvary can also be spelled kaposvari. Maybe that what they refer to.

4 - The documents you have sent through are all very current and not from when you signed up.
My response - well, you might be surprised to hear it but I don't keep utility bills for years, I only have the recent ones. Does it make me a fraudster? anyway, I sent them two or three bills from 2008.

To sum up, I think that because of the high amount I won and maybe because my English is not good (on this thread I am asking a friend to help me) the casino suspects that I am not a legitimate player.

But after I sent them so many documents + hard copies I think it's time they let go and pay me my winnings.

Btw, I don't mind receiving my winnings in a bank draft, bank transfer or any other way that will make the casino comfortable.

Thanks for hanging on until now

 

[just play]

there most be something basically wrong with this casino if they can't even tell the method of deposit I used (which was Neteller) and they are asking for a copy of my credit card (which I don't have).

When you go to the casier section, you can see "history" of your deposits/withdrawals/etc...and it says which way you deposited, maybe take a screenshot of that?

 

[vegetagirl2008]

Hi everyone, thanks for your help and sorry for my late replay.

First I would like to point out that I tried to contact the casino by phone. Unfortunately, they don't have a phone number where you can get them so I asked them several times, both by emails and through their web site that they call me. They never did.

Second, inetbet people are probably very confused and this is why it's been going on for such a long time.

Take for example their email from Oct 14 2008 where they say:
"I see that you have requested a withdrawal via Neteller.
However as you have deposited via credit card please could you send us..."

there most be something basically wrong with this casino if they can't even tell the method of deposit I used (which was Neteller) and they are asking for a copy of my credit card (which I don't have).

They said the fax form I sent them is not a completed form because it doesn't contain the details of my credit card.
Unbelievable!

For all my following emails I got the same replay "You still have not provided the requested information"

On Feb 17th 2009, the casino wrote me "Here again is a list of all required documentation:
A completed and signed fax back form
Some form of ID and utility bill which confirm your details and address on file"

Well, they received it, big time.

On Mar 17th Max (from CM) asked me to send them hard copies of the necessary documents. Since they have reason to suspect that some degree of fraud is involved in my case.

Fair enough, I sent them the hard copies of my utility bill (I can't send hard copies of my ID)

On Apr 17th the casino mentioned 4 reasons for the delay in payment

1 - You have signed up to the casino using different / incomplete details
My response - I don't know what they refer to. Maybe I made a typing mistake on my sighing but I know my details, they appear on the 4 utility bills and the IDs I sent them and are all identical

2 - You still have not provided any details of your banking / deposit methods.
My response - are these guys for real? Cant they see I deposited by Neteller? I also gave the NT number. What can they ask for more?

3 - The name on your account does not match that on your form.
My response - my last name, kaposvary can also be spelled kaposvari. Maybe that what they refer to.

4 - The documents you have sent through are all very current and not from when you signed up.
My response - well, you might be surprised to hear it but I don't keep utility bills for years, I only have the recent ones. Does it make me a fraudster? anyway, I sent them two or three bills from 2008.

To sum up, I think that because of the high amount I won and maybe because my English is not good (on this thread I am asking a friend to help me) the casino suspects that I am not a legitimate player.

But after I sent them so many documents + hard copies I think it's time they let go and pay me my winnings.

Btw, I don't mind receiving my winnings in a bank draft, bank transfer or any other way that will make the casino comfortable.

Thanks for hanging on until now

1. How did you fund your Neteller account?
2. If you have a checking account why did you not provide them with that information?

Something is completely missing here. For one the casino wants to make sure you have your ducks in a row. This is one-sided and you keep providing us the same answers. Its up to Max now to decide what he wants to do at this point.

 

[Tengil]

If you can catch a screenshot of the banking page as just play suggested that shows that you deposited with Neteller then Inetbet has something to explain.

1. How did you fund your Neteller account?
2. If you have a checking account why did you not provide them with that information?

Something is completely missing here. For one the casino wants to make sure you have your ducks in a row. This is one-sided and you keep providing us the same answers. Its up to Max now to decide what he wants to do at this point.

Are you serious?

 

[lauram]

I for one am starting to think something more is up with this complaint.
For one i would never of let a win go on for this long of a time, for me any normal player looking at the size of the withdrawal would be ready to jump through hoops to get their money. I have had a few of my casino accounts looked at reason is they say they pick a few and take a look at them. Thats their own right all i had to do was resend and one i sent a copy of my updated bank statement. As long as your dealing with reputable casinos this is not a problem. Print out the fax back form go to a photo copy place have them do the copies of your id properly, get updated bills not from months ago. Heck for this kinda of money toss in a bloody bank statement. If you cant issue this then there is a lot more to your complaint then we know about.
I should of said also send this off registered mail to the manager at inetbet so at least you know they got your id.

 

[vegetagirl2008]

If you can catch a screenshot of the banking page as just play suggested that shows that you deposited with Neteller then Inetbet has something to explain.





Are you serious?

Because he had to fund his account somehow. He stated the casino stated he used a credit card then he also stated he used Neteller to fund the account. If he could post a screenshot of his deposits then fine, unless they closed his account. I apologize for the questions as I was not trying to pry into the mans business.

 

[Tengil]

I for one am starting to think something more is up with this complaint.
For one i would never of let a win go on for this long of a time, for me any normal player looking at the size of the withdrawal would be ready to jump through hoops to get their money. I have had a few of my casino accounts looked at reason is they say they pick a few and take a look at them. Thats their own right all i had to do was resend and one i sent a copy of my updated bank statement. As long as your dealing with reputable casinos this is not a problem. Print out the fax back form go to a photo copy place have them do the copies of your id properly, get updated bills not from months ago. Heck for this kinda of money toss in a bloody bank statement. If you cant issue this then there is a lot more to your complaint then we know about.
I should of said also send this off registered mail to the manager at inetbet so at least you know they got your id.

From vitas post:

4 - The documents you have sent through are all very current and not from when you signed up.
My response - well, you might be surprised to hear it but I don't keep utility bills for years, I only have the recent ones. Does it make me a fraudster? anyway, I sent them two or three bills from 2008.

And to vegetagirl2008. First of all I think the OP is female. And her Neteller account is probably funded trough Local Bank deposit or International Bank Transfer, not everyone has an CC. And if the casino account was funded with Neteller then Inetbet has no reason to ask for any bank account information. And if she wants her winnings to her bank account then the IBAN account number and BIC code should be enough along with the name of the bank.

 

[vegetagirl2008]

We can go back and forth on this issue all day. What is the OP going to do? My last comment on this thread.

 

[maxd]

My position is unchanged: the OP must satisfy the casino's requirements. Once the casino is satisfied they will let me know.

Why is this the case? Because this case has dragged on forever. There has been way too many odd things happen with this one to simply take it at face value, to assume it's all a language problem or whatever.

I told the OP eons ago that if they're having language problems then they should get someone to help them. If the don't want to bother, fine, your funeral, but I've got other things to do.

For this amount of money there is no reason for the endless dicking around with stuff that doesn't satisfy the casino's needs. Just do what you have to do to get it done! If not then that's your business but the rest of us have lives to live.

And, if we look at the flip side of this, if the OP really is trying to pull one over on the casino -- and us I might add -- then this non-stop round and round bull is just us letting a fraudster try over and over to get around the system. The casino said they'd had enough of it and I agreed with them, me too.

So, I'll be back on the case when I hear from the casino that the OP has given them what they need, and not before.

Oh, and one more thing: we won't let the OP use the forums to brow-beat the casino either. If there's more to be said, say it. But this is rapidly reaching the point where enough is enough and the thread will be closed until, again, the OP provides the casino with what they need and the case can proceed.

 

[silcnlayc]

thread will be closed

I agree totally..

.

 

[lauram]

I also agree way to much time and help wasted on a player that just does not seem to want to help himself. Great idea close the thread, maybe a rename also as it seems more and more of the accredited casinos are getting hit lately with player complaints. Then we find out they had no bases for even starting up the threads.

 

[slotheadlizard]

close thread?

OK, but can you let us know if OP ever turns up with that screenshot as I think that was the best request to satisfy the public.

 

[maxd]

OK, but can you let us know if OP ever turns up with that screenshot as I think that was the best request to satisfy the public.

Let me know via PM what you mean here.

And without further ado .. thread closed.

PS. (months later) After an extraordinary amount of back and forth between myself, the OP and the casino the problem boiled down to this:

• the casino needed proof on top of proof of the OP's identity and address, largely because the OP had given an incomplete address when they signed up at the casino.
• the OP's language skills were a serious barrier to forward progress until they finally got someone to do the translating for them. That helped enormously. ('thank you' to whoever did this)
• it took a lot of schlepping back and forth on our part to get the parties asking and giving what was needed to see the thing settled.

Anyway, they finally agreed to pay her in full.

Once payment was on the way the OP said 'thanks' and promptly disappeared. Follow-up emails -- checking that payment was received, etc -- were ignored and unanswered. So it goes I guess.

Anyway, since it's done and the dust has settled I'll re-open the thread.