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Bonus Complaint InetBet 12Days Xmas Promo 2turtleDoves&$20

Discussion in 'Casino Complaints - Bonus Issues' started by ashley85, Dec 19, 2009.

    Dec 19, 2009
  1. ashley85

    ashley85 Dormant account

    Occupation:
    Homemaker
    Location:
    USA
    :mad: As You see My Other Major concern is that James @ support says I didnt wager the required $100, But Why Does He Say "wager required $100" But the coupon t's&c's Say Wager $150 to get My free $20, So whats the deal here with these 12 days promos and all there Glitches? So after I email support about crediting my acct. the $20, AS I Always have to do Whenever I Claim A Challenge Bonus Code on a Deposit Because It NEVER Credits Automatically BUT ONLY Whenever It's This Particular Type of BONUS, Does it NOT Credit Automatically, Which is The Challenge BONUSES But After E mailing Support, They Fix it and Credit My Acct The Usual $10 Challenge Bonus. But NOT This Time, Why's it That This time Being that it's $20 and not the usual $10, That Now I Get The Run Around? All Other Bonus Codes I have No Problems They Go Automatically. Anyways After a while, All I got was $2 and Not Only Have I still Not Been Credited the Remainder of My $20, which would be $18 For The TWO TURTLE DOVES&$20 CHALLENGE BONUS CODE ( K3QX9 ) But Now They're stating 2 different required wagering amounts, What's The Real Truth on The T's&C's? Anyone Else Have any similar Problems or Advice? THANKS and HAPPY HOLIDAYS EVERYONE !!! :mad:

    **BELOW Is My Emails From Your Casino Support in Regards to this Matter**
    Re: Attn: Manager Please HELP !!!! FW: Your Account Bonus!?
    From: Support (support@inetbet.com)
    Sent: Fri 12/18/09 11:47 PM
    To: A Lopez (ash*****@live.com)

    Dear Ashley
    You have not wagered the $100 yet, as per the terms you must wager $100 and the coupon will redeem.
    Kind regards
    CSR James
    ----- Original Message -----
    From: A Lopez
    To: inetbet
    Sent: Saturday, December 19, 2009 6:38 AM
    Subject: FW: Attn: Manager Please HELP !!!! FW: Your Account Bonus!





    --------------------------------------------------------------------------------
    From: ash*****@live.com
    To: This email is not visible to you.
    Subject: Attn: Manager Please HELP !!!! FW: Your Account Bonus!
    Date: Fri, 18 Dec 2009 23:19:13 -0700


    Hi,
    My username is ash*****and I claimed promo code K3QX9 which was for the 12 days of christmas promo the Two Turtle Doves and Free $20 And I deposited Twice 1 for $10.01 and another for $10. But All I was credited was $2, Where's the other $18? I am a Very Loyal depositng player here and have never had trouble like this, Thanks for your Help and understanding my situation. May I please be credited my bonus please? Thanks and Happy Holidays !!!!! :)
    > From: This email is not visible to you.
    > To: ash*****@live.com
    > Subject: Your Account Bonus!
    > Date: Sat, 19 Dec 2009 01:07:57 -0500
    >
    > Dear Ashley M
    >
    > Greetings from iNetBet Casino.
    >
    > Thank you for making iNetBet your choice of Casino.
    >
    > This is to confirm that your account has been credited with a bonus.
    >
    > Have a great time and please do not hesitate to contact us at anytime with any questions you may have.
    >
    > This email is not visible to you.
    >
    > Have fun and good luck.
    >
    > Kind regards.
    >
    > CSR Brian
    > iNetBet Support
    >
    > Account Name: ash***** Account Balance: $2.00
    >
    >


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  2. Dec 19, 2009
  3. iNetBet Promos

    iNetBet Promos Accredited Casino Representative

    Occupation:
    Manager
    Location:
    United Kingdom
    Dear Ashley,

    I am sorry if there has been some confusion here. However we are not giving you the run around.

    I have checked into this and you are yet to meet the wagering on that particular bonus. It is as simple as that.

    You are around $100 short on the required wagering as per the rules. When this is met the bonus will credit.

    I believe this may be where the confusion lies in what James said. He said you have not wagered the $100 yet. Meaning that is how much was still remaining. Perhaps this could have been explained more clearly.

    The $2 you received was a 10% bonus on deposits applied by support. It was not the crediting of the coupon you claimed.

    Yes if there is a problem and players have met the wagering then the bonus can be credited. In this case, as explained, the wagering required has not been met.

    I hope that this information is of some help.

    Best Regards
    iNetBet Promos


    P.s maybe you could have waiting for my reply to your PM before posting a complaint too.
     
  4. Dec 19, 2009
  5. chuchu59

    chuchu59 gambling addict CAG PABnonaccred

    Occupation:
    EXECUTIVE
    Location:
    SOMEWHERE IN ASIA
    What is the problem here? You must wager $150 and the $20 will be credited to your account after you meet the WRs although you must re-log into your account to make it show.

    What I believe happened is that this player is accustomed to wagering $50 to get the $10 in the weekly $10 CHALLENGE. That's why he is $100 short in wagering. I find it strange that as this player always plays this challenge he should understand that the $20 will be credited after meeting the wagering stipulated in the coupon. I just played this promo 5 mintes ago. I logged in after meeting the wagering playing on slots and paigow poker. Got the $20 in my account without any hassles.
     
  6. Dec 30, 2009
  7. cheetahwind

    cheetahwind Wind Blade Maker MM

    Occupation:
    Wind Blade Maker
    Location:
    Iowa
    Also if you have met the wagering. Sometimes logging out of the casino, then logging back in helps trip the bonus credit. For some odd reason when it comes to the weekly challenge coupons my account is always having issues with this coupon getting stuck crediting the bonus money.
     
  8. Dec 30, 2009
  9. chuchu59

    chuchu59 gambling addict CAG PABnonaccred

    Occupation:
    EXECUTIVE
    Location:
    SOMEWHERE IN ASIA
    One area of concern here is the wagering requirement. If the bonus is credited to your account whilst playing all counts towards playthru. If you log out and login again and the bonus shows where should the bonus wagering start ie on meeting the previous wagering requirement with your deposit or after being logging in again and finding your bonus there.
     
  10. Dec 30, 2009
  11. cheetahwind

    cheetahwind Wind Blade Maker MM

    Occupation:
    Wind Blade Maker
    Location:
    Iowa
    Well what I am referring to is. For some odd reason after I complete the wagering requirements to receive the extra money. My account is one of those special accounts that for some odd reason the money doesn't trigger right away. Meaning that somehow when I log out and log in after completing the wagering requirement. It forces the coupon to actually pay out. The only thing I've always been a bit concerned about is. Let's say I've already made the wagering requirements of oh say the $50 or $150 whatever the challenge of the week is. Then I play the extra $20 or $10 whatever above and beyond the coupon or more varying on good of a session I am having. Am I still bound to the playing the coupon through once or not? Because in my mind technically I've already met all the wagering requirements by doing the required and then also playing through the bonus anyways even though it's not credited yet, because of the glitch.
     
  12. Dec 30, 2009
  13. iNetBet Promos

    iNetBet Promos Accredited Casino Representative

    Occupation:
    Manager
    Location:
    United Kingdom
    Hi Cheetahwind,
    Just to clarify, you would not be bound to extra wagering. If you have met the wagering - you have met the wagering. It does not matter when it is done. You would not be asked to meet any further requirements. I hope that this clears things up for you.
    Have a great New Year everyone :)
    Best Regards
    iNetBet Promos
     

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