I am sure I will get lambasted for this as well a terse response from Emily however I am done with Inet, the lack of customer service is appalling. There are a lot of things if I have issues with online casino's that can wait, the one that cannot is when I make a deposit and it does not show up in my gaming account, I am cool if I can connect on live chat or on the phone and find out what is up, with Inet there is no chance.
My last 2 deposits via USEMYFUNDS have somehow hung up, I use this funding source often and have no other problems getting immediate credit with any other casinos. The first time was last Tuesday, I claimed the tempting Tuesaday coupon, made dep, money came out of my bank account, recieved email confirmation from USEMYFUNDS, but nothing in my gaming account, I immediately forwarded this email to support at Inet, took approx 2 hours to get my account credited, the original dep was there but no redemption of the coupon even though it was redeemed and you could click on coupon details, emailed support, absolutely no email response. Tonight I claimed the Monday madness coupon, made my dep and same issue happened, went through the same steps, emailed my receipt, as well explained about the bonus from the last dep was not credited and please credit this one, guess what, 3 hours later when they decided to credit my deposit no bonus yet again?? Do they even read my emails, of course they do, this casino is so arrogant, they answer emails when they choose to do so, others they ignore, this is a long standing issue with this place and I am simply fed up.
I respect the fact that they pay their customers, unfortunately thats all they have going for them, account closed.
My last 2 deposits via USEMYFUNDS have somehow hung up, I use this funding source often and have no other problems getting immediate credit with any other casinos. The first time was last Tuesday, I claimed the tempting Tuesaday coupon, made dep, money came out of my bank account, recieved email confirmation from USEMYFUNDS, but nothing in my gaming account, I immediately forwarded this email to support at Inet, took approx 2 hours to get my account credited, the original dep was there but no redemption of the coupon even though it was redeemed and you could click on coupon details, emailed support, absolutely no email response. Tonight I claimed the Monday madness coupon, made my dep and same issue happened, went through the same steps, emailed my receipt, as well explained about the bonus from the last dep was not credited and please credit this one, guess what, 3 hours later when they decided to credit my deposit no bonus yet again?? Do they even read my emails, of course they do, this casino is so arrogant, they answer emails when they choose to do so, others they ignore, this is a long standing issue with this place and I am simply fed up.
I respect the fact that they pay their customers, unfortunately thats all they have going for them, account closed.