Question Immortal Romance stats wiped

[MissRuthless]

Hi, at videoslots playing Immortal Romance alot as I do anywhere, I deposited today and when the free games came up, I only had First Girl unlocked, when prior and for ages it has been all 4.

What has happened ?

 

[Mabby2000]

Hi, similar to thunderstruck2, I filled up all the gold tabs, and can pick one of the 4 bonus rounds on iPad, one time I went on the PC, and find the thunderstruck2 gold tabs not there! Apparently the platform/ software is a bit different between iPad and PC!
So I play thunderstruck only on iPad! Ir on PC !

 

[MissRuthless]

Yes I am aware that playing ipad/pc/download flash etc changes that.

But this is not case for me, playing on same pc and same way I always do, only difference is for some reason, it all has been reset for some reason and I do not know how or why it has happened.
This includes all achievements etc as well. :/

 

[Captain Chaos]

I know iPad and PC etc are all considered seperately for these types of games. It does seem odd that the stats seem to have just vanished though. Are the bonus rounds not tied to the account as well? I can understand why playing via a different platform has different stats records (different server?) but if you are using the same platform then surely it should still be there?

Have you spoken to CS? Might be worth sending a PM to the rep to have a look for you if the problem could be there end?

 

[MissRuthless]

I know iPad and PC etc are all considered seperately for these types of games. It does seem odd that the stats seem to have just vanished though. Are the bonus rounds not tied to the account as well? I can understand why playing via a different platform has different stats records (different server?) but if you are using the same platform then surely it should still be there?

Have you spoken to CS? Might be worth sending a PM to the rep to have a look for you if the problem could be there end?

It is very odd and annoying. No I have not but I will do that.

 

[Captain Chaos]

It is very odd and annoying. No I have not but I will do that.

Absolutely! It can take an absolute age to get the full set. For it to all to vanish and have to start again would really hack me off.

 

[brianmon]

I had exactly the same happen to me at leovegas recently and at casinoluck a few months ago.
leovegas gave me some compensation and an odd explanation.

"So, basically it was a technical issue from Microgaming where their games had
the wrong payout. When we later put the games up on our site, all the player
information from previous rounds (such as achievements) were deleted.

Unfortunately we won't be able to obtain this information again and we're
really sorry about that. But at least we're honest and straight forward about it.

I'm therefore crediting your account with 50 GBP"


I'm not quite sure what to make of that. has the RTP changed or has an error only just been identified after all this time of being 'live' or are certain sites changing to a lower RTP setting? It seems odd that it's happened months apart

ps. Casinoluck never got back to me with any explanation or compensation

 

[MissRuthless]

I had exactly the same happen to me at leovegas recently and at casinoluck a few months ago.
leovegas gave me some compensation and an odd explanation.

"So, basically it was a technical issue from Microgaming where their games had
the wrong payout. When we later put the games up on our site, all the player
information from previous rounds (such as achievements) were deleted.

Unfortunately we won't be able to obtain this information again and we're
really sorry about that. But at least we're honest and straight forward about it.

I'm therefore crediting your account with 50 GBP"


I'm not quite sure what to make of that. has the RTP changed or has an error only just been identified after all this time of being 'live' or are certain sites changing to a lower RTP setting? It seems odd that it's happened months apart

ps. Casinoluck never got back to me with any explanation or compensation

Noidea but in my play session which has been dead start to end, it seems very very off. Very strange.

 

[MissRuthless]

I sent a PM to Lucas, will see what he has to say in why all stats of IR for me was reset.

 

[vinylweatherman]

I am not too concerned about the achievements, advancement has no effect on the RTP, it's mere "eye candy". It's not the first time they have deliberately been reset either, the last reset was because Microgaming introduced a mechanism for rewarding advancement with casino bonuses, and everything was reset so that everyone could join in.

What IS of concern is the excuse about "wrong payouts" on these games. This implies that some of the payouts have been changed. This has been done without telling players what is going on, and has been discovered only because one casino has told an inquiring player something more than "Microgaming did some maintenance". The concern is even more given that these games have been around for years, and only now has it been discovered that some of the payouts were wrong. It could mean that players are due compensation if wins were not paid correctly, so really Microgaming need to come clean as to the nature of the error, and whether players have lost out. If players were getting paid too much, I would have expected the operators to notice pretty quick.

 

[VS_Lucas]

Hi All,

Good afternoon.

The situation here is that Microgaming are having technical problems which have effected their top games such as Thunderstruck II, Immortal Romance, Gold Factory, Burglin Bob, The Dark Knight. [ There may also be other MG games that have been effected too ]

They are currently investigating the issue in order to find out what has caused this, and hopefully to resolve the matter as soon as they can. We hope that they can find a solution for it asap, and hopefully the information lost can be retained.

As you can understand this error is not from the casino's side but from the software provider itself.

I will keep everyone posted as soon as we hear back from Microgaming.

Kind Regards,
Lucas

 

[spintee]

Ive just checked VS and my finer reels of life have been wiped clean
I see they have been on and said gliches at MG, I have not checked any other site yet but I will be annoyed if they all have been cleaned, Low VWM stated its only eye candy and most probably this is true but the point is you spend alot of money to have a choice, All machines are eye candy other wise we all will be playing xox

Just checked 32red download and no effect there, Also checked bingo cams and finer reels of life is also fine there

 

[MissRuthless]

Guts and 32Red are fine, nothing has changed there for me, only VS

Wonder if this glitch or whatever fuck it is, has had an impact on our play/deposits/

 

[spintee]

Noidea but in my play session which has been dead start to end, it seems very very off. Very strange.

Yes after yestodays glich at 32red my cash vanished, I was doing well than keep having to sign in, when finally managed to start playing agian it eat all my balance

 

[Azzurri]

Not sure I'm liking all this Microgaming maintenance and technical issues that keep surfacing.

I use to play these particular games at VS a lot, so kind of glad now that I closed my account there before I could be affected. Right decision after all.

For what it's worth, I can confirm my achievements haven't been affected within these games at Guts or Leo Vegas for me personally, as I just checked.

I feel for the rest of you and hope it gets sorted for you all soon.

Come on Lucas, you're better than that!

Just jokes.

 

[vinylweatherman]

Hi All,

Good afternoon.

The situation here is that Microgaming are having technical problems which have effected their top games such as Thunderstruck II, Immortal Romance, Gold Factory, Burglin Bob, The Dark Knight. [ There may also be other MG games that have been effected too ]

They are currently investigating the issue in order to find out what has caused this, and hopefully to resolve the matter as soon as they can. We hope that they can find a solution for it asap, and hopefully the information lost can be retained.

As you can understand this error is not from the casino's side but from the software provider itself.

I will keep everyone posted as soon as we hear back from Microgaming.

Kind Regards,
Lucas

After two weeks of deafening silence, we finally get an answer out of Microgaming once they realise that the speculation is converging to a worse conclusion than the truth. The odd thing is that none of these named games that are supposedly malfunctioning have been withdrawn, however ALL the AWP games have been withdrawn, and my VIP host at one casino has said that "Microgaming are doing some maintenance". It would now appear that the problem goes beyond my favourite AWP games and has affected some of the more popular Vegas style video slots.

This STILL concerns players as they are being allowed to gamble real money on games that have been found to have malfunctioned, and that Microgaming has yet to determine the cause of this. How can players be assured that they are getting a fair game on these slots until Microgaming have concluded their investigation and fixed the problem?

It would have been better for players to have been told of this right from the start, and then kept informed of progress and reassured that if it turned out they lost out, there would be a recalculation of all wagers and compensation paid to any that had lost out.

Since many of these games are years old, it points to them having been broken during a more recent update, one where existing "set in stone" games are not supposed to have had any changes to the underlying mechanics that determine the payouts. Just how does something that isn't changed end up getting broken during the addition of new items and features?

 

[shoust]

After two weeks of deafening silence, we finally get an answer out of Microgaming once they realise that the speculation is converging to a worse conclusion than the truth. The odd thing is that none of these named games that are supposedly malfunctioning have been withdrawn, however ALL the AWP games have been withdrawn, and my VIP host at one casino has said that "Microgaming are doing some maintenance". It would now appear that the problem goes beyond my favourite AWP games and has affected some of the more popular Vegas style video slots.

This STILL concerns players as they are being allowed to gamble real money on games that have been found to have malfunctioned, and that Microgaming has yet to determine the cause of this. How can players be assured that they are getting a fair game on these slots until Microgaming have concluded their investigation and fixed the problem?

It would have been better for players to have been told of this right from the start, and then kept informed of progress and reassured that if it turned out they lost out, there would be a recalculation of all wagers and compensation paid to any that had lost out.

Since many of these games are years old, it points to them having been broken during a more recent update, one where existing "set in stone" games are not supposed to have had any changes to the underlying mechanics that determine the payouts. Just how does something that isn't changed end up getting broken during the addition of new items and features?

I was wondering where all the AWP games were gone, I guess its a benefit to me as I haven't done too well on them compared to other slots

I've only barely just started playing IR on videoslots and got almost all choices bar Sarah, and I was only really missing 5 scatters and the wilds on the achievements list(though some reason I was missing 4 J's, though had 5 ).

 

[spintee]

After two weeks of deafening silence, we finally get an answer out of Microgaming once they realise that the speculation is converging to a worse conclusion than the truth. The odd thing is that none of these named games that are supposedly malfunctioning have been withdrawn, however ALL the AWP games have been withdrawn, and my VIP host at one casino has said that "Microgaming are doing some maintenance". It would now appear that the problem goes beyond my favourite AWP games and has affected some of the more popular Vegas style video slots.

This STILL concerns players as they are being allowed to gamble real money on games that have been found to have malfunctioned, and that Microgaming has yet to determine the cause of this. How can players be assured that they are getting a fair game on these slots until Microgaming have concluded their investigation and fixed the problem?

It would have been better for players to have been told of this right from the start, and then kept informed of progress and reassured that if it turned out they lost out, there would be a recalculation of all wagers and compensation paid to any that had lost out.

Since many of these games are years old, it points to them having been broken during a more recent update, one where existing "set in stone" games are not supposed to have had any changes to the underlying mechanics that determine the payouts. Just how does something that isn't changed end up getting broken during the addition of new items and features?

Im having a mind blank here, AWP games?

 

[mrmark21]

So so HAPPY that I stopped playing MG ages ago, sounds like a real time waster, but will be interesting to see any updates

 

[funnymunny]

After two weeks of deafening silence, we finally get an answer out of Microgaming...

We don't have an answer from Microgaming, we have a statement from a site that hosts their games. Who's to say that Microgaming didn't tell their Operators of issues, but it was them that was refraining from saying anything to players?

I don't have accounts at all casino's, but from my situation, I've only been impacted by a couple of sites that have the browser-based games (i.e. not Viper casinos). From that, I could only hazard a guess this could be related to an issue on the way those sites / their games cache browser-based data(?).

...they realise that the speculation is converging to a worse conclusion than the truth.

What is "the truth"? All we know is that an issue has been discovered, and that it is being investigated. I'm 100% certain that no reputable software supplier or Operator would offer games where any possible malfunction was to the detriment of their reputation. What I certainly won't do is make statements about "the truth" without all the facts.

the problem goes beyond my favourite AWP games and has affected some of the more popular Vegas style video slots.

Again your speculation about "the problem" is that whatever issue is being experienced is identical. I'm not doubting you've many years of gambling under your belt & you could be right, but there are many on this (and other gambling sites) that don't. Those people may misinterpret your speculation as facts & that doesn't help anyone.

... games that have been found to have malfunctioned... would have been better for players to have been told of this right from the start, and then kept informed of progress and reassured that if it turned out they lost out, there would be a recalculation of all wagers and compensation paid to any that had lost out.

See my first response in this post.


I can appreciate that you think you're trying to help, but I also think you may be better placed to add a more speculative tone to your posts.

Just my 2c & apologies if this offends anyone. Mods please feel free to delete if this is the case.

 

[funnymunny]

Im having a mind blank here, AWP games?

"Amusement with prize, or amusement with prizes, plural (AWP) are gambling machines that provide some level of player interaction, similar to slot machines. They do not, however, depend on the skill of the player; machines that depend on player skill are deemed skill with prizes (SWP) machines. Both of these terms are trade terms, and such machines are referred to by alternative names by the public" (Taken from

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[spintee]

"Amusement with prize, or amusement with prizes, plural (AWP) are gambling machines that provide some level of player interaction, similar to slot machines. They do not, however, depend on the skill of the player; machines that depend on player skill are deemed skill with prizes (SWP) machines. Both of these terms are trade terms, and such machines are referred to by alternative names by the public" (Taken from

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Cheers fun, I did actually look at wiki b4 hand but my mind went blank, to me amusment with prize would count every game out there?

 

[brianmon]

After two weeks of deafening silence, we finally get an answer out of Microgaming once they realise that the speculation is converging to a worse conclusion than the truth.

This first happened to me at the beginning of January at Casinoluck, and I'm still waiting, or should i say Erik, the casinoluck rep, is still waiting for an answer for MG.

Then It happened again at Leovegas a few weeks ago, and now apparently at Videoslots. I don't play at videoslots now. But having checked TSII there, Everything's also been initialised

 

[spintee]

Thanks to op who bought this up, I would of found out my self today with a deposit, But lucky enough I seen the thread, I would of been pi$$ed if I deposited than seen my stats gone,
This is not good enough, I have spent alot of time/effort & money building up features so I could choose which feature I wanted to play, Just for it to be wiped, I tell you something if this happend in the game scrooge and people had built up there guarantee feature and it was wiped there would be a riot, I would like to no, and like some 1 pointed out its been months on another casino and no explanation?

 

[MissRuthless]

Lucas said that when you complete all achievements, the stats are reset. And you start over. But okay......

Ok. And are you aware that the achievemnets are restarted each time a player reaches maximum level?

ie; when you've completed it all - the stats go back to zero, and restart each time a player completes the levels?

Kindly let me know.

Thanks.

Kind Regards,
Lucas

 

[brianmon]

Lucas said that when you complete all achievements, the stats are reset. And you start over. But okay......

Sounds like a load of BS. My achievements weren't totally completed anyway. and that's not the 'excuse' the other reps have given.
Either MG won't tell the Reps what's going on. Or the reps can't or won't tell us players.

 

[VS_Lucas]

Hi All,

Good morning.

Re; The achievments "issue" raised. It is simply a matter of understanding how the achievements work. When the player reaches the last achievement, the achievements will reset by default so that you can start the achievements again.

@brianmon - Feel free to contact MG so that they can confirm this for your own peace of mind.

@ MissMonopoly - Let us know if you know for a fact that your stats disappeared before completing all the achievements, or if you had completed them all and then the stats resetted - as then as I've explained - there would be nothing wrong with the game in that case, and is operating as intended.

Thanks a lot!

Kind Regards,
Lucas

 

[Tirilej]

I've only heard about one person that managed to complete all achievments in one of those games.
I'm sure it has happened to more people, but since it's rare maybe it's not so strange that we didn't know that they will reset.

I'm silly, but sometimes I find it easier when I don't have several choises since I always pick the wrong one anyway

 

[dunover]

Hi All,

Good morning.

Re; The achievments "issue" raised. It is simply a matter of understanding how the achievements work. When the player reaches the last achievement, the achievements will reset by default so that you can start the achievements again.

@brianmon - Feel free to contact MG so that they can confirm this for your own peace of mind.

@ MissMonopoly - Let us know if you know for a fact that your stats disappeared before completing all the achievements, or if you had completed them all and then the stats resetted - as then as I've explained - there would be nothing wrong with the game in that case, and is operating as intended.

Thanks a lot!

Kind Regards,
Lucas

Yes, but this isn't how they work. It is a very rare occurrence for any player to actually complete ALL achievements and when they do the slot awards stay golden. they don't 'reset' and never should.
You must remember that this could be very disadvantageous to players at say Bet-at where achievements are rewarded with cash too.

 

[spintee]

Hi All,

Good morning.

Re; The achievments "issue" raised. It is simply a matter of understanding how the achievements work. When the player reaches the last achievement, the achievements will reset by default so that you can start the achievements again.

@brianmon - Feel free to contact MG so that they can confirm this for your own peace of mind.

@ MissMonopoly - Let us know if you know for a fact that your stats disappeared before completing all the achievements, or if you had completed them all and then the stats resetted - as then as I've explained - there would be nothing wrong with the game in that case, and is operating as intended.

Thanks a lot!

Kind Regards,
Lucas

I can assure you not all my achievements was not accomplished, also I was not on full stars on finer reels of life, Im not bothered what rubbish MG is telling you, If my stats are not back on than I can assure you I will not deposit again, Even if the games do restet after full, What rite has any 1 got to wipe them for you,
Im not sure if Im up on your site but I will be looking to have all my losses back on that machine & any other thats done me wrong if not sorted, I think thats only fair to all players involved

 

[Tirilej]

I can assure you not all my achievements was not accomplished, also I was not on full stars on finer reels of life, Im not bothered what rubbish MG is telling you, If my stats are not back on than I can assure you I will not deposit again, Even if the games do restet after full, What rite has any 1 got to wipe them for you,
Im not sure if Im up on your site but I will be looking to have all my losses back on that machine & any other thats done me wrong if not sorted, I think thats only fair to all players involved

So if you had won would you have given the money back then?

 

[VS_Lucas]

Hi Guys & Gals,

Yes, I understand that it may be a rare occurance for a player to complete all achievements, and can understand that it's not so strange that some/many people don't know that they will reset when all are completed, although this is exactly what Microgaming themselves have told us - [What I've written and explained in my previous post] ie; "When the player reaches the last achievement, the achievements will reset by default so that you can start the achievements again."

If anyone got their achievements resetted before they reached the end at our casino then please contact us and let us know.

Please note, that this information has been given to us from third party (Microgaming), we can only trust that they have given us the correct information regarding their games. We have asked them to double check this due to your recent posts.

Thanks.

Kind Regards,
Lucas

 

[VS_Lucas]

Hi spintee,

Kindly send me your username via PM, and which games you're claiming to have had your stats wiped, and we'll send it over to MG to have them perform an audit check on your account.

Thanks.

Kind Regards,
Lucas

 

[spintee]

So if you had won would you have given the money back then?

You must be on drugs When do we win? And with a truth answer I do not no, If they asked for it back than I would take it from there

 

[vinylweatherman]

Hi Guys & Gals,

Yes, I understand that it may be a rare occurance for a player to complete all achievements, and can understand that it's not so strange that some/many people don't know that they will reset when all are completed, although this is exactly what Microgaming themselves have told us - [What I've written and explained in my previous post] ie; "When the player reaches the last achievement, the achievements will reset by default so that you can start the achievements again."

If anyone got their achievements resetted before they reached the end at our casino then please contact us and let us know.

Please note, that this information has been given to us from third party (Microgaming), we can only trust that they have given us the correct information regarding their games. We have asked them to double check this due to your recent posts.

Thanks.

Kind Regards,
Lucas

If this is how it is supposed to work, why was it not specified in the rules and payout pages? It seems that this is a pretty unpopular design feature that players have only recently become aware of as it is so rare that a player reaches all achievements and sees the reset.

It doesn't really clarify what was meant by "wrong payouts" on these games.

The REAL problem is the lack of communication of information to players about this. Even those that ask get different answers from different operators.

I have been asking about the AWP games, and so far have seen THREE different answers.

1) They were removed as they were unpopular.
2) Microgaming is doing maintenance on them.
3) A number of games are being investigated over "wrong payouts".

Microgaming have been one of the most trusted brands, so it is worrying that there have been so many recent issues with their games. It was Octopays I believe that vanished without explanation for a couple of months before being rereleased. Again no real explanation, but it must have been more serious than the current problem with IR, TRII etc as the game was pulled in the earlier case, not left available to play whilst investigations continued.

Unlike other (non casino) software vendors, Microgaming do not release a change control document alongside the updates. Whilst few users read them, they can be a useful diagnostic aid if something unexpected happens with a new version of a software. If they did, there would be fewer conspiracy theories surrounding odd changes in game behaviour such as a "tell" indicating a bonus round is coming in having been fixed coinciding with a bad spell of no bonus rounds after the update.

 

[brianmon]

I can assure you not all my achievements was not accomplished, also I was not on full stars on finer reels of life, Im not bothered what rubbish MG is telling you, If my stats are not back on than I can assure you I will not deposit again, Even if the games do restet after full, What rite has any 1 got to wipe them for you,
Im not sure if Im up on your site but I will be looking to have all my losses back on that machine & any other thats done me wrong if not sorted, I think thats only fair to all players involved

I must admit the rep at Leovegas was really good about the situation and gave me £50 compensation to help build the features back up (because i'm not bothered about win acheivements. Just having the choice of bonus feature). But £50 didn't get me very far, considering how rare 3 scatters seem to have become lately

 

[brianmon]

Why have these 'bugs'/updates not affected all sites? most of my achievements are fully intact.

I'm beginning to wonder if some casinos have opted for a somehow different version of the games from Quickfire, and that the achievements haven't actually disappeared, they just haven't been achieved on this version yet. It would make sense if this was the case

 

[funnymunny]

Still curious about these issues, I've played the game again today & the game's playing fine for me. In fact if anything, it's paying better...



I've also hit free spins in the above stats - this paid ~72x my wager, but seems these 'cumulative' wins aren't recorded in the stats. I can confirm my achievements are maintained too.

I can't really comment on the experience of others - all I can suggest is variance(?)

 

[VS_Lucas]

Hi all,

After further investigation, we have found the issue. The issue is on our side and our team is working on fixing it. We expect all data to be restored tomorrow evening.

Best regards,

Lucas

 

[VS_Lucas]

Hi again,

We also ask all players to contact us who has been affected by this. Please include your username and which game.

Best regards,

Lucas

 

[incrediblestuff]

We ask all players who has been affected by this to contact us.

I have been severely emotionally damaged just by thinking about the fact i could have lost all my stats!
I expect retribution!


Sorry, couldn't resist

 

[spintee]

Stats are back All seem to be sorted,
Day to late as now spent my cash back, Would of played different if machines stats was right

 

[VS_Lucas]

Hi All,

The games are now all fixed, and all data is recovered within the accounts.

Kind Regards,
Lucas

 

[spintee]

Hi All,

The games are now all fixed, and all data is recovered within the accounts.

Kind Regards,
Lucas

Hi Lucas, I seen this morning that games are back to norm,

Message I received yestoday


. As soon as this issue has been resolved you will be notified and given compensation

Compensation? Not even a sorry when you mention back to normall

 

[Tirilej]

Hi Lucas, I seen this morning that games are back to norm,

Message I received yestoday


. As soon as this issue has been resolved you will be notified and given compensation

Compensation? Not even a sorry when you mention back to normall

You can't have it all.

Now you have to chose. An apology or compensation. Which one

 

[spintee]

You can't have it all.

Now you have to chose. An apology or compensation. Which one

As there was no sorry abit of playtime would be good

 

[Tirilej]

As there was no sorry abit of playtime would be good

I knew you were after something

I can be serious too though, and can probably assure you that they are sorry, and have been working a lot to solve this issue.
Imagine poor Lucas hasn't been sleeping for 72 hours now, can hardly write, but are proud for solving the problem and are willing to compensate...and you complain about he's not being sorry
I have to stop this writing until I can be serious again. I'm sorry too

 

[spintee]

I knew you were after something

I can be serious too though, and can probably assure you that they are sorry, and have been working a lot to solve this issue.
Imagine poor Lucas hasn't been sleeping for 72 hours now, can hardly write, but are proud for solving the problem and are willing to compensate...and you complain about he's not being sorry
I have to stop this writing until I can be serious again. I'm sorry too

There was an apologise in email from Amanda E that was sent, fair enough done alot more than many others may have done, & problem resolved in good time

 

[dunover]

You can't have it all.

Now you have to chose. An apology or compensation. Which one

You can't get drunk on apologies..........

 

[spintee]

Credit where its due, Thank you Lucas, Received compo In the manner of free spins, I had my balance up to 150 and tell you something the slots are stone cold, Might as well be freezas, Lost the whole lot, I had a good wager to do low but it was a good bit of play time as I was spent out of funds for this week, done my last credit just in time for the boxing match,
Groves just been knocked out