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Discussion in 'Introduce yourself! (New Members)' started by lumzalum, Jan 17, 2016.

    Jan 17, 2016
  1. lumzalum

    lumzalum Dormant account

    Occupation:
    artist
    Location:
    the earth
    Hello everyone i'm new to this site
    I've been using a site called casino room recently
    They always double the deposits you make
    Anyway last week i had a win and requested a cashout
    All the other site i'd previously used just refunded onto my debit card
    casino room want me to provide a copy of my passport debit card and bank statement saying it's there policy
    Has anyone else on here had to do this to get money back?
    {sounds a bit dodgy to me}
    Thanks in advance
     
  2. Jan 17, 2016
  3. The Viking

    The Viking Ueber Meister MM

    Occupation:
    chef
    Location:
    Faroe Islands
    most sites do want your documents before cashout nothing dodgy there:)
    i would like to know what all other sites dont ask for it like you said.
     
  4. Jan 17, 2016
  5. paul7388

    paul7388 Meister Member MM

    Occupation:
    not a lot
    Location:
    glasgow scotland
    Not sure what country you are from and what sites you normally use.

    But anyway the documents they ask are standard procedure for KYC and most casinos by law are required to verify their customers.

    Some casinos don't ask for it till you reach an amount like £2300 others ask for it right away as soon as you make first withdrawal.

    Any way theres nothing to worry about and the documents they asked are standard documents that casinos require nothing strange there.

    Read the terms on most casinos under withdrawals and they will explain what each casino requires and why.
     
  6. Jan 17, 2016
  7. KasinoKing

    KasinoKing WebMeister & Slotaholic.. CAG MM PABnonaccred webmeister

    Occupation:
    House-Husband and Casino Advisor
    Location:
    Bexhill on sea, England
    To be honest, the other site you played sounds more like the dodgy one!
    Just about ALL casinos ask for this sort of ID - and licensed casinos are obliged by law to ask for it.

    It's known as Know Your Customer (KYC), and it's to ensure you are of legal age, you are who you said you were when you signed up, the credit/debit card really is yours and that their's no fraud or money laundering going on.

    You can send the documents required with no worries - I have done the same many dozens of times!
    (I have singed up to more than 280 casinos over the last 15 years)

    You can obscure some of the details on the card & statement (like covering the middle 8 digits of your account number, and the CVV number) - just as long as there is enough info for them to verify the other details.

    KK
    (Two posts above were submitted while I was still typing!)
     
  8. Jan 17, 2016
  9. dunover

    dunover Unofficial T&C's Editor Staff Member CAG PABnononaccred PABnonaccred PABinit mm3 webmeister

    Occupation:
    International Money Launderer
    Location:
    the bus shelter, opposite GCHQ Benhall
    I'm surprised they let you play, you're a fire risk.
     
  10. Jan 17, 2016
  11. Jasminebed

    Jasminebed Closer to 100 than Birth

    Occupation:
    Not in workforce
    Location:
    Ontario
    For your bank statement, make sure your mailing address is on the page you are sending.

    You can blank out your balance and most of your transactions except the one(s) to Casino Room.

    As others have said, normal stuff, and you usually need to do it only once at a casino unless you use a new card.
     
  12. Jan 17, 2016
  13. jackanory2279

    jackanory2279 Experienced Member

    Occupation:
    self employed masturbaiter
    Location:
    england
    I USUALLY GET WORRIED IF A CASINO DONT ASK ME FOR ID.
     
  14. Jan 17, 2016
  15. KasinoKing

    KasinoKing WebMeister & Slotaholic.. CAG MM PABnonaccred webmeister

    Occupation:
    House-Husband and Casino Advisor
    Location:
    Bexhill on sea, England
    Sorry, that was a typo. I meant to say I've SUNG to over 280 casinos...

    KK :p
     
  16. Jan 17, 2016
  17. dreamguardian1

    dreamguardian1 Senior Member MM PABnonaccred

    Occupation:
    Grad Student, Peer Counselor, Org. Ambassador/Pres
    Location:
    San Francisco, CA
    I am VERY selective about which groups get personal information. I see both sides of this, in today's age of massive identity theft it is a problem. That said on the casino end of things they want to make sure the correct person is getting the winnings. That said, i do think that many casino's ask for way too much information which opens the door for identity theft. I firmly believe needs to be a limit in what they can ask for.
     
  18. Jan 18, 2016
  19. lumzalum

    lumzalum Dormant account

    Occupation:
    artist
    Location:
    the earth
    Thanks for the info
    i'm in the uk
    They must've changed the laws since the last time i won some money
     
  20. Jan 18, 2016
  21. Naok777

    Naok777 Experienced Member

    Occupation:
    Customer Service
    Location:
    UK
    Also regarding Bank statements, most Casinos are not picky what letter from the Bank you submit (as long as it is a one off letter addressed to you that mentions your account number and wasn't some sort of marketing mass mailer).
     
  22. Jan 18, 2016
  23. paul7388

    paul7388 Meister Member MM

    Occupation:
    not a lot
    Location:
    glasgow scotland
    That's why I wondered what country

    If in UK and you use a UK site its different.

    Most UK sites ie bookmakers like Ladbrokes, William Hill , Coral,32RED etc wont ask a UK player for all the photo ID sent as they verify the player electronically online through your details and will only ask for more info if they have a problem verifying who you are.

    But all sites that aren't UK ones like GUTS, BETAT and all the rest of the casinos do need to verify players with all the documents like the casino you used asked for. Tho they wont always ask for them till you have reached a certain amount of withdrawals. GUTS for instance asked me for ID after I had made withdrawals of about £1500 and requested the ID on my next withdrawal.

    But it is standard documents so just give them to the casino and you are then verified with no need to send them again.
     
  24. Jan 18, 2016
  25. Jono777

    Jono777 Meister Member CAG mm4 mm1

    Occupation:
    Self- Employeed
    Location:
    Wolverhampton
    Just a quick note to add on the subject, don't think its been mentioned.

    You CAN trust Casino Room both with your documents and with all transactions.
     

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