Gamstop Query ref withdrawals

[Teddyson14]

Hello everyone

This is my first post here goes…

I last night signed up to gamstop - i had finally had enough after signing up to sky vegas, losing then depositing a final £150 - I won £10 then they suspended my account.
Instead of trying to work out why I thought I’ve had enough it’s time to quit - so I signed up to gamstop. After I realised I can no longer log onto sky vegas to withdraw my money as I’m suspended. I chatted to the staff who said I needed to upload photo ID. The problem is I have no driving license, my passport is out of date. I have a birth certificate but live at home with my mum so have no bills etc with my name on which they also wanted. After reading about gamstop it seems to say that once activated any funds in online casino accounts will be returned to you anyway, so my question is should I get my £160 returned to me - or is there going to be some issue because the sky vegas account was suspended awaiting ID when I initiated gamstop? Thank you guys in advance. P.s it’s been about 20 hours since I signed up to gamstop - no sign of it coming into force yet.

 

[dunover]

It's the weekend for one, so give it 48 hours.

They should pay any balances in any casino accounts you have with UKGC entities, even a few pence.

As for photo ID, if this was asked for AFTER any attempt to withdraw or you Gamstopped, it would be fair (legally) as it was not a stated precondition, to clear your account balance back to you.

 

[Teddyson14]

Thank you for your reply, do you mean if they asked for the ID before I gamstopped or after?

 

[Teddyson14]

Basically they suspended it asking for photo id and then I gamstopped so will I not get my money back - or maybe if I still send my birth certificate?

 

[conker]

It's now a weekday, so you should get an answer today - or very soon. Nobody here, as far as I am aware, are staff at SkyVegas, so we can't definitively tell you how they are going to respond. Common sense would suggest that you should get your money back, but as you did it during the process of withdrawing you have probably complicated matters a little.

Unsurprisingly SkyVegas don't have a rep at Casinomeister, so there is no easy way to reach out to them here. However, if you keep us updated with progress over the next few days then you might get some good advice from other members of the forum. I recommend updating us when you have actually heard back from SV about your account.

 

[jasonuk]

From the SkyVegas help:

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They will accept a birth certificate, but it has to be with something else (there's a list under "accepted forms of ID") such as an electoral register entry. Then you will also need a proof of address for the second part of the identity check.

The Sky Vegas help mentions that depending on the amount of verification performed to date - they may allow customers to continue depositing and playing for 30 days (the customer due diligence anti-freeroll bells are ringing) while they submit the remaining information.

The funds will then be returned once those regulatory requirements are completed - GAMSTOP will not shortcut that process.

 

[BetterValueCasino]

I don't see why they would have needed photo ID for a withdrawal of just £150.

I had a situation about 3 years ago where I was trying to get GAMSTOP for 1 year (I'm currently Gamstop'ed for 5 years!), but due to the fact I didn't have a driving license, and didn't at the time have a passport they couldn't process the Gamstop request. During the period when I tried to Gamstop the first time and I actually managed to (having satisfied ID requirements) I had lost £2,000 cash. I have seen reviews of onine casinos (I have read more than a thousand of them), where punters are extremely cross and not having access to their own funds, and the ID problem or being asked to send in documents is a common way in which payouts seem to be held up! Hugely frustrating for players.

 

[jasonuk]

I don't see why they would have needed photo ID for a withdrawal of just £150.

License Condition 17 (customer identification) has been in place since 2019. This isn't Customer Due Diligence or AML checks.

Sky mention in their FAQ they will ask for additional documentation but may give the customer additional time (up to 30 days) to supply it - which means any money becomes trapped on condition of completing the ID check.

I have seen reviews of onine casinos (I have read more than a thousand of them), where punters are extremely cross and not having access to their own funds, and the ID problem or being asked to send in documents is a common way in which payouts seem to be held up! Hugely frustrating for players.

Please don't confuse the two - ID checks are a mandatory requirement for all UK-based players, CDD/AML is conditional on large amounts of deposits or withdrawals (although the latter can be completed without any additional documentation, the former predictably will need it).