- Joined
- Feb 14, 2007
- Location
- Cyberspace
I just closed my iNetBet acct...
- Thread starter 3mptyseat
- Start date
- Joined
- Jun 5, 2006
- Location
- Edmonton Canada
Well I've been playing at iNetBet for a long time and aside from a little manager bonus once a month I don't get any free chips. I also don't win there often so I'm not a shill for the casino.
But I do have to say that if something happens and I need to contact support, they're usually pretty quick to respond and they usually answer my question (if I have one) or in the case where something's messed up in the casino, they write to say "Thanks for letting us know."
I've never had a rude response from anyone there ever. Sometimes the mails are really short - like 2 sentences - but never rude. Of course I don't write to complain when I lose or swear at them or ask for freebies or anything either.
Actually once I did write to complain because I was playing when they deposited my manager bonus (which comes with WR and a max cashout) and so I was like, "What if I had won a RJ?" (as if) and they wrote back and apologized and said that since it was their mistake that the max cashout wouldn't have applied, etc etc. Even though my mail was a little whiny, they weren't rude or anything that time either.
I personally don't see the need for live chat, but maybe that's because I don't have to contact support very often and what they have has always worked fine for me. Just my two cents.
But I do have to say that if something happens and I need to contact support, they're usually pretty quick to respond and they usually answer my question (if I have one) or in the case where something's messed up in the casino, they write to say "Thanks for letting us know."
I've never had a rude response from anyone there ever. Sometimes the mails are really short - like 2 sentences - but never rude. Of course I don't write to complain when I lose or swear at them or ask for freebies or anything either.
Actually once I did write to complain because I was playing when they deposited my manager bonus (which comes with WR and a max cashout) and so I was like, "What if I had won a RJ?" (as if) and they wrote back and apologized and said that since it was their mistake that the max cashout wouldn't have applied, etc etc. Even though my mail was a little whiny, they weren't rude or anything that time either.
I personally don't see the need for live chat, but maybe that's because I don't have to contact support very often and what they have has always worked fine for me. Just my two cents.
- Joined
- Jul 6, 2010
- Location
- LA
I had the same thing happen with bodog when I use to play there. i had to delete and reinstall the casino every time I wanted to play. I think it has to do with your computer. My other computer had no problems.
- Joined
- Oct 15, 2004
- Location
- Toronto, Ontario - Canada
Pretty much sums up my own personal experience to a tee Chayton, especially the bolded part. Again though, that's just my own experience.
I would just have to say that for anyone who absolutely feels they must have live chat, then Inetbet isn't for them. People should only play where they are comfortable, and at a casino that offers everything they are looking for. For me, it's about fair bonuses and fast cashouts 365 days a year. For others, maybe it's more free chips or whatever. For others, it's live chat or phone support. Personally, as long as I get a reasonable email reply within an hour (which I almost always do), then not having a chat service isn't an issue.
I've been playing at 32Red for years, and can probably count on two hands the total # of times I have used live chat. And can't even remember the last time I used it...somewhere between 1 to 2 years ago I'd guess.
Bottom line, play where you're happy. If that's not Inetbet, then find an RTG that offers you everything you need.
- Joined
- Mar 27, 2001
- Location
- earth
I would have said my experience mirrors the prior posters until the incident of a few weeks ago- again this seems to be one particular CS rather than Inetbet as a whole but it is disquieting from a casino that has always for me had high support standards from all CS. No casino is above criticism and good operators will take it on board so hopefully Inet takes a look at this.
Those of us who have played there for many years would know this is out of the ordinary for them but a new player may not and would miss out one of the safer and fairer online casinos.
As mentioned previously also don't see the need for live chat in Inetbets case and it is not a factor for me in casino choice. Each to their own though.
Cheers
Those of us who have played there for many years would know this is out of the ordinary for them but a new player may not and would miss out one of the safer and fairer online casinos.
As mentioned previously also don't see the need for live chat in Inetbets case and it is not a factor for me in casino choice. Each to their own though.
Cheers
- Joined
- Oct 14, 2004
- Location
- United Kingdom
Email is fine, and there ARE two sides to every story.
In this case, the first email the CS agent received was rude, and didn't mention the issue in question.
So WHY was it rude?
Well, this was the FOURTH email the OP actually SENT. He had already explained the issue THREE TIMES, so is it any wonder the "air turned blue" when he was told to repeat himself YET AGAIN.
It also seems curious that only the INSULTING email got through to CS, yet the three earlier "polite" emails were nowhere to be found. To a player, it really does look like these is deliberate selection of which emails will be dealt with, and which will be ignored.
InetBet need to PROPERLY investigate these cases of "missing emails" to see what is going wrong.
Above all, it is the failure of the systems to forward consecutive emails from a player to an agent that causes this situation where a player has been driven to the point of anger and rudeness to the CS agents, making them hard to deal with.
The excuse for not having live chat is pretty lame. It would be good to have it so that an email that seems to have been "ignored" can be chased up. Chasing up an "ignored" email BY email does not make sense, since if the first didn't get through because of some technical problem, the odds are that the chaser emails will also fail to get through.
To have only email, the system must be 100% robust, trapping every conceivable kind of error, and making sure the customer is kept in the loop.
Rather than nothing, iNetBet need a "ticketing" system, where each email is logged and given a unique "ticket" reference, which is then returned to the customer with some indication of when they are likely to receive a response from an agent.
Once players know the system, the LACK of a returned "ticket" will tell them that there HAS been a problem, and that the email has not made it through. They will then KNOW that it is NOT a case of CS reading, and then ignoring, the issue, and are thus more likely to believe CS when they reply to the fourth email to say it's the first they have seen.
When an issue has to be escalated, the "ticket" reference code will identify which exchange lead to the complaint, making it easier to investigate.
Whilst players may ask for free chips, if a policy of NEVER giving one over live chat was implemented, and adhered to 100%, players would "get the message" and not go on "chat" to ask for free chips.
There could also be a "penalty" imposed on players who persistently pester live chat for free chips, a good penalty for this might be an overall bonus ban for a set period for "abuse of chat". This could also apply when customers are repeatedly rude to CS staff.
Chat agents could have a big red button next to their PCs, and when a player calls them a "useless piece of ****" or similar, they press it & the customer gets allocated an automatic one month bonus ban. The customer would then have to appeal to management to get it overturned, where the entire chat exchange will be a matter of record. In most (if not all) cases, management would NOT overturn the penalty unless the CS agent had behaved inappropriately BEFORE the player had.
In this case, the first email the CS agent received was rude, and didn't mention the issue in question.
So WHY was it rude?
Well, this was the FOURTH email the OP actually SENT. He had already explained the issue THREE TIMES, so is it any wonder the "air turned blue" when he was told to repeat himself YET AGAIN.
It also seems curious that only the INSULTING email got through to CS, yet the three earlier "polite" emails were nowhere to be found. To a player, it really does look like these is deliberate selection of which emails will be dealt with, and which will be ignored.
InetBet need to PROPERLY investigate these cases of "missing emails" to see what is going wrong.
Above all, it is the failure of the systems to forward consecutive emails from a player to an agent that causes this situation where a player has been driven to the point of anger and rudeness to the CS agents, making them hard to deal with.
The excuse for not having live chat is pretty lame. It would be good to have it so that an email that seems to have been "ignored" can be chased up. Chasing up an "ignored" email BY email does not make sense, since if the first didn't get through because of some technical problem, the odds are that the chaser emails will also fail to get through.
To have only email, the system must be 100% robust, trapping every conceivable kind of error, and making sure the customer is kept in the loop.
Rather than nothing, iNetBet need a "ticketing" system, where each email is logged and given a unique "ticket" reference, which is then returned to the customer with some indication of when they are likely to receive a response from an agent.
Once players know the system, the LACK of a returned "ticket" will tell them that there HAS been a problem, and that the email has not made it through. They will then KNOW that it is NOT a case of CS reading, and then ignoring, the issue, and are thus more likely to believe CS when they reply to the fourth email to say it's the first they have seen.
When an issue has to be escalated, the "ticket" reference code will identify which exchange lead to the complaint, making it easier to investigate.
Whilst players may ask for free chips, if a policy of NEVER giving one over live chat was implemented, and adhered to 100%, players would "get the message" and not go on "chat" to ask for free chips.
There could also be a "penalty" imposed on players who persistently pester live chat for free chips, a good penalty for this might be an overall bonus ban for a set period for "abuse of chat". This could also apply when customers are repeatedly rude to CS staff.
Chat agents could have a big red button next to their PCs, and when a player calls them a "useless piece of ****" or similar, they press it & the customer gets allocated an automatic one month bonus ban. The customer would then have to appeal to management to get it overturned, where the entire chat exchange will be a matter of record. In most (if not all) cases, management would NOT overturn the penalty unless the CS agent had behaved inappropriately BEFORE the player had.
- Joined
- Sep 20, 2005
- Location
- Left Hungary
Totally agree. It is called avoidance. To pick and choose just who will be the recipient of their good will is like a lottery. No casino that is customer oriented would operate in this way and should survive.
The only reason Inetbet has survived this long is that people would rather deposit and then complain of lack of service...as someone said...money talks..if you are not happy with the service, move on. Stop complaining because you have only yourself to blame if you continue patronizing this place knowing they do not have immediate services as many other casinos do.
You do have choices...so ...choose with your money..and stop the complaining about the lack of service...because you WERE INFORMED of this many times over again...so ignorance is NOT an excuse or reason anymore.
.
- Joined
- Sep 22, 2006
- Location
- Massachusetts
Same problem here.
Cannot down load.
Cannot down load.
well cant help you there as i cant even download it that farever since i bought a new puter with windows 7 i cant download Inetbet ? only casino i have that prob with always get an error that says im missing this file
- Joined
- Mar 6, 2007
- Location
- somewhere on the planet
Chayton and Pina said it all. It mirrors my beliefs about Live Chat. To each his own, I guess.
I believe that it is more important to have a casino that WILL pay with no hassles when you win. A casino that is a safe and honest place over rides live chat any day of the week for me.
I believe that it is more important to have a casino that WILL pay with no hassles when you win. A casino that is a safe and honest place over rides live chat any day of the week for me.
- Joined
- Jul 18, 2004
- Location
- Pacific NW
Guess it's too much to ask for an RTG casino to have the whole package (quick payouts, easy access to support, good management, etc.).
Maybe one day but it sure isn't today.
Maybe one day but it sure isn't today.
- Joined
- Jun 5, 2006
- Location
- Edmonton Canada
To be fair though, if I ever sent 3 mails with no response I'd be a little frustrated with the lack of an alternate way of contacting them too. It's just never happened to me, that's all.
With live chat there's the element of immediacy that's lacking when you send a mail. You send it and wait...did they get it? Was your email address blocked at their end? Did your email server have a conniption fit and toss your mail into the void? Or did it get there and they're just ignoring you? Until you actually get a response you don't know if your mail was even received.
Actually IMO that's one thing that iNetBet could improve, just a standard autoresponse that says "ok we got your mail, someone will answer soon." At least then you'd know your mail got through - and if there's no answer, THEN you'll know they're just ignoring you.
With live chat there's the element of immediacy that's lacking when you send a mail. You send it and wait...did they get it? Was your email address blocked at their end? Did your email server have a conniption fit and toss your mail into the void? Or did it get there and they're just ignoring you? Until you actually get a response you don't know if your mail was even received.
Actually IMO that's one thing that iNetBet could improve, just a standard autoresponse that says "ok we got your mail, someone will answer soon." At least then you'd know your mail got through - and if there's no answer, THEN you'll know they're just ignoring you.
3mptyseat
"...but the assurances from respected friends and forums like this have kept me faithful..."
Same reason why I went to iNetBet. One thing you can say for sure is that they pay their affiliates well.
Because they have somehow managed to cover all this up.
skiny
"I'm not saying iNet is always rude but has anyone ever seen an iNet CSR be overly friendly?"
Yes, I have noticed about 50% of the time iNetBet's support seems professional.
iNetBet Promos
"I am unsure if the player has some ulterior motive here."
I don't think this is true. Unless we have all conspired against iNetBet?
Casinomeister
"...the reason they no longer have live chat is because it was swamped with players asking for bonuses."
I don't believe it. A more rational explanation is cost cutting as they show signs of this in other areas.
My experience with the email support makes me think that they are literally sleeping because frequently it can take 12+ hours to get a reply.
3mptyseat
"...Personally, that inetbet does not act like an accredited casino... thats my point"
I played at iNetBet before I even discovered Casinomeister. After I became a member here I noticed their name on the accredited list.
I immediately launched a PaB against them for the non-functional CSR. After chatting to Max I decided to withdraw. PaBs are generally not the place
for these kinds of complaints.
colly
"...the bonus terms are very fair (and I think clear)"
I wouldn't know about their bonus terms because when I looked at it there was information missing (deliberately or it wasn't there in the first place.)
Note:
- I don't view this as an issue about having no live chat. It is a case of an online casino that is cost cutting to stay afloat.
- As I understand it "Emily" works for many online casinos. For instance, she is not only the forum rep. for iNetBet but others as well.
"...but the assurances from respected friends and forums like this have kept me faithful..."
Same reason why I went to iNetBet. One thing you can say for sure is that they pay their affiliates well.
Because they have somehow managed to cover all this up.
skiny
"I'm not saying iNet is always rude but has anyone ever seen an iNet CSR be overly friendly?"
Yes, I have noticed about 50% of the time iNetBet's support seems professional.
iNetBet Promos
"I am unsure if the player has some ulterior motive here."
I don't think this is true. Unless we have all conspired against iNetBet?
Casinomeister
"...the reason they no longer have live chat is because it was swamped with players asking for bonuses."
I don't believe it. A more rational explanation is cost cutting as they show signs of this in other areas.
My experience with the email support makes me think that they are literally sleeping because frequently it can take 12+ hours to get a reply.
3mptyseat
"...Personally, that inetbet does not act like an accredited casino... thats my point"
I played at iNetBet before I even discovered Casinomeister. After I became a member here I noticed their name on the accredited list.
I immediately launched a PaB against them for the non-functional CSR. After chatting to Max I decided to withdraw. PaBs are generally not the place
for these kinds of complaints.
colly
"...the bonus terms are very fair (and I think clear)"
I wouldn't know about their bonus terms because when I looked at it there was information missing (deliberately or it wasn't there in the first place.)
Note:
- I don't view this as an issue about having no live chat. It is a case of an online casino that is cost cutting to stay afloat.
- As I understand it "Emily" works for many online casinos. For instance, she is not only the forum rep. for iNetBet but others as well.
- Joined
- Mar 27, 2001
- Location
- earth
Petro
The opening comment you made pretty much shows you have made up your mind and are closed to many of the good things about inet for reasons of your own experiences. I am neither a shill or an affiliate and while the comment was not directed at anyone in particular it was a tad offensive
Having played online pretty much since its started Inet is one of the better casinos out there and has lasted for that reason. I doubt they are cost cutting to stay afloat- the no live chat is not recent and I have managed to get my emails answered very promptly at all hours of the day and night.
No place is perfect all the time and mostly any forum will only give the negatives- not many posters bother to write continuing positive experiences and Inet has a large player base from which the the relatively small number of complaints are drawn from.
I/ve also noticed that over the years most of the major complainers about inet have been where the OP didn;t read the terms or expected to be treated differently to others that did for whatever special reason. The live chat is a source of angst for some- personal pref but not an issue for me
Live chat- I doubt CM would tell porkies and I suspect his experience and knowledge of the industry may be a bit more extnsive than either yours or mine,
DId it occur to you that there is more than one person in the world named Emily and that there might even be a couple that work in casinoland- Its not like its an uncommon name!
Colly
The opening comment you made pretty much shows you have made up your mind and are closed to many of the good things about inet for reasons of your own experiences. I am neither a shill or an affiliate and while the comment was not directed at anyone in particular it was a tad offensive
Having played online pretty much since its started Inet is one of the better casinos out there and has lasted for that reason. I doubt they are cost cutting to stay afloat- the no live chat is not recent and I have managed to get my emails answered very promptly at all hours of the day and night.
No place is perfect all the time and mostly any forum will only give the negatives- not many posters bother to write continuing positive experiences and Inet has a large player base from which the the relatively small number of complaints are drawn from.
I/ve also noticed that over the years most of the major complainers about inet have been where the OP didn;t read the terms or expected to be treated differently to others that did for whatever special reason. The live chat is a source of angst for some- personal pref but not an issue for me
Live chat- I doubt CM would tell porkies and I suspect his experience and knowledge of the industry may be a bit more extnsive than either yours or mine,
DId it occur to you that there is more than one person in the world named Emily and that there might even be a couple that work in casinoland- Its not like its an uncommon name!
Colly
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Colly, see my post I made last week about you:
https://www.casinomeister.com/forums/threads/some-moneybookers-questions.41279/
Since you are Australian and a senior member it demands respect (from me at least.)
I am sorry if you are ‘a tad offended’ at my comments about iNetBet. I don’t mean to come off that way.
This, and the fact that iNetBet Promos has been poking around in my profile sets off my alarm bells.
I do not want to run the risk of becoming a banned user at this forum.
Casinomeister is far too valuable for me.
Nor do I want to play at iNetBet until they fix the gross CSR problem they have. When/if they do, I will reconsider playing there.
So this problem is not completely unresolvable and compared to non-payment problems it is minor.
That’s my final comment about iNetBet, you won’t hear another word.
https://www.casinomeister.com/forums/threads/some-moneybookers-questions.41279/
Since you are Australian and a senior member it demands respect (from me at least.)
I am sorry if you are ‘a tad offended’ at my comments about iNetBet. I don’t mean to come off that way.
This, and the fact that iNetBet Promos has been poking around in my profile sets off my alarm bells.
I do not want to run the risk of becoming a banned user at this forum.
Casinomeister is far too valuable for me.
Nor do I want to play at iNetBet until they fix the gross CSR problem they have. When/if they do, I will reconsider playing there.
So this problem is not completely unresolvable and compared to non-payment problems it is minor.
That’s my final comment about iNetBet, you won’t hear another word.
- Joined
- Nov 11, 2006
- Location
- canada
same here
Though I have not read all the pages here, I also choose not to play there due to the very same reasons as Petro. Funny, the similarities and I have not played there in probably 2 years.
Though I have not read all the pages here, I also choose not to play there due to the very same reasons as Petro. Funny, the similarities and I have not played there in probably 2 years.
- Joined
- Jan 21, 2009
- Location
- somewhere else
And I cannot download with firefox and must use my IE8 which I keep locked up and quiet in the basement.
- Joined
- May 22, 2010
- Location
- California de Norte
Often a sucker, sometimes a hypocrite.
I run bad. The software has a bug. I call on the CS ppl's to help.
I run worse. Software still has bug. No response a couple days later.
I keep running bad. Software still whacked. I steam in surprisingly mild format (at least for me) and I run into a fella<CSR> who is having at least as bad of a weekend as mine... And I close my account.
That, in a short stroke, is basically what led me to end my steam with the post that began this thread.
Then on Dec 8th, a day before I had the privilege of celebrating 30 balding years on this planet, I got an email...
"From whom?" you ask.
"From the generally pleasant folks at iNetbet, my fellow meisterheads. That's who."
They wanted to ask me what made me leave? Why would you close ur acct? IDK if this was a ruse to catch me off guard. Maybe even an attempt to provoke another outburst. But more likely, it was a manager, possibly new, doing a review of previous depositors who had up and stop depositing. At the bottom of this email they offered a Birthday Chip, if only I would shed some light on the 'account notes' which included a few quotes from my outburst. And of course the player request to close the account.
I took the bait. I reopened my account. I played for maybe 20 minutes on a nice lil b-day chip. I am a happy depositor once again at inetbet bc they were cool, even proactively cool, and since I left because of opposite behavior... I came back.
So someone should knock a few rep points off of my header; I just re-read my arguments from posts in this thread, and though they are valid, some even logical, and coupled with a 'never cashed out here' label; plenty of reason for me to not go back... But I did. I'm a hypocrite. Some one should mock me... But, Please be gentle or I might leave the forum for a week or two. But, rest assured, I will be back...
I run bad. The software has a bug. I call on the CS ppl's to help.
I run worse. Software still has bug. No response a couple days later.
I keep running bad. Software still whacked. I steam in surprisingly mild format (at least for me) and I run into a fella<CSR> who is having at least as bad of a weekend as mine... And I close my account.
That, in a short stroke, is basically what led me to end my steam with the post that began this thread.
Then on Dec 8th, a day before I had the privilege of celebrating 30 balding years on this planet, I got an email...
"From whom?" you ask.
"From the generally pleasant folks at iNetbet, my fellow meisterheads. That's who."
They wanted to ask me what made me leave? Why would you close ur acct? IDK if this was a ruse to catch me off guard. Maybe even an attempt to provoke another outburst. But more likely, it was a manager, possibly new, doing a review of previous depositors who had up and stop depositing. At the bottom of this email they offered a Birthday Chip, if only I would shed some light on the 'account notes' which included a few quotes from my outburst. And of course the player request to close the account.
I took the bait. I reopened my account. I played for maybe 20 minutes on a nice lil b-day chip. I am a happy depositor once again at inetbet bc they were cool, even proactively cool, and since I left because of opposite behavior... I came back.
So someone should knock a few rep points off of my header; I just re-read my arguments from posts in this thread, and though they are valid, some even logical, and coupled with a 'never cashed out here' label; plenty of reason for me to not go back... But I did. I'm a hypocrite. Some one should mock me... But, Please be gentle or I might leave the forum for a week or two. But, rest assured, I will be back...
And I cannot download with firefox and must use my IE8 which I keep locked up and quiet in the basement.
Firefox downloads differently. Click download on your page, it opens a small box at the bottom of my screen, click save, it then opens another box and runs a virus scan, when the scan is complete, click on the item, and then it will download. After the download is finished, then clear the box and close it.
- Joined
- Jun 5, 2006
- Location
- Edmonton Canada
oke:
- Joined
- Jan 21, 2009
- Location
- somewhere else
Firefox downloads differently. Click download on your page, it opens a small box at the bottom of my screen, click save, it then opens another box and runs a virus scan, when the scan is complete, click on the item, and then it will download. After the download is finished, then clear the box and close it.
I think we got into the wrong thread somehow. Can that happen?
- Joined
- Jan 27, 2006
- Location
- USA
I will be leaving shortly....thousands and thousands of dollars in the last 6 months or so. NOTHING! I never can get over my initial deposit, not even by $1...it's pathetic...they keep telling me lady luck isn't on my side, that's a bunch of bullshit, I know it, they know it, everyone knows it. At least 7,000 spent in the past 6 months with NOTHING...NOTHING...NOTHING. They are the crappiest paying casino I have ever seen. They never used to be like this, I have no idea what happened with them, maybe there are less people playing, who knows?
I like how they have scrolling across the bottom of the lobby that someone hit a RJ with only a $30 deposit, kinda strange how I spent thousands of dollars and can't cashout $100-$500 no? Please someone tell me who has spent this kind of money with nothing? Anyone?
- Joined
- Dec 31, 2005
- Location
- Tampa, Florida, United States
ME!!!!
- Joined
- Jun 27, 2011
- Location
- Guam
i wanted to play at inet
After hearing about how good inetbet was, I decided I would give them a try. I e-mailed them and asked 2 simple questions before downloading...1. do I have an existing account? (I have been casino hopping so I wanted to make sure I did'nt open multiple account). 2. what documentation they needed for an withdrawal so I could send in....no reply.....I download...took the $3 no dep...played it down in a few seconds...lol...e-mailed them again that I would like a reply to my questions that I sent b4 depositing....that was 4-5 days ago....I guess they don't want new business.
After hearing about how good inetbet was, I decided I would give them a try. I e-mailed them and asked 2 simple questions before downloading...1. do I have an existing account? (I have been casino hopping so I wanted to make sure I did'nt open multiple account). 2. what documentation they needed for an withdrawal so I could send in....no reply.....I download...took the $3 no dep...played it down in a few seconds...lol...e-mailed them again that I would like a reply to my questions that I sent b4 depositing....that was 4-5 days ago....I guess they don't want new business.
EndofEsau
Banned User - multiple forum accounts, player frau
- Joined
- Mar 10, 2011
- Location
- Birmingham, Al
This has always been one main issue with Inetbet. IMHO, prolonged and unanswered emails are just as bad as delayed payments. ie Mainstreet Group. I don't why Bryan doesn't put more pressure on Inetbet to upgrade their form of communications. This isn't rogue. But can be an annoying. There are plenty of trends about this subject repeatedly.
- Joined
- Nov 30, 2008
- Location
- New York, United States
Mega dittos!:notworthy
- Joined
- Dec 8, 2009
- Location
- Central California
My inetbet e-mails,
1. Send an e-mail - sit at computer - refresh the page every 5 minutes for incomming response -none
2. Leave to go do normal everyday chores - pop open e-mail - nothing
3. Send a second e-mail - nothing
4. Have an e-mail goody it's inetbet F%#%^K Need your account name
5. Do steps 1-3 again
4. Step away from computer and come back - wow an e-mail arived - F#@$$%K! it's from a spamming casino
I'm just trying to find out why I can't withdraw the way I deposited.........
1. Send an e-mail - sit at computer - refresh the page every 5 minutes for incomming response -none
2. Leave to go do normal everyday chores - pop open e-mail - nothing
3. Send a second e-mail - nothing
4. Have an e-mail goody it's inetbet F%#%^K Need your account name
5. Do steps 1-3 again
4. Step away from computer and come back - wow an e-mail arived - F#@$$%K! it's from a spamming casino
I'm just trying to find out why I can't withdraw the way I deposited.........
Last edited:
- Joined
- Feb 14, 2007
- Location
- Cyberspace
I could honestly state that I think they honor their payments for the best part and meet all the standards of accreditation.
I have seen nothing untoward with this group, but they are VERY unforgiving and not open to negotiation for the slightest deviation for any rule. They are not the most user friendly group, refuse to acknowledge player requests for live chat and are not the best at customer service.
In a nutshell, they will not heed what the customer wants because they feel that YOU (the player) are a liability and will only bug them for free chips. Support is often working at a snails pace with email queries and don't dare break the rules - your funds will be confiscated almost faster than you can press the cash out button.
No disrespect intended to this group, but this the perception I have formed about them and remains my personal opinion of them.
It is such a pity that ALL players don't have the option of a GoWild or 32Red...
Sad but true.
Nate
- Joined
- Nov 30, 2008
- Location
- New York, United States
It would seem if one were to 'pro and con' based on your quote, then they should be 'on the beware' list (not sure if there is a list for that) BUT I am NOT a fan of Inetbet's CS!:
Rude, curt and yes..unforgiving.
Unanswered email and a feeling of :
'Why would I want to play here after THAT email exchange with CS, when I can get a fairer play WITH a decent reply from CS with JC OR CWC'.?
Inetbet will lose my business until I hear a reply from them to rectify this continual complaint basis from them, here!
I will just use them for new games on Fun Play, (as I do for most rogued casinos to test out new RTG games), I guess.
Yes, I am mad as hell. Their CS SUCKS!
- Joined
- Nov 30, 2008
- Location
- New York, United States
THE two important items that should be changed...imho, would be ...yes, I WILL say it again...LIVE CHAT and reasonable , friendly and less arrogant CS.
THEN, I will give you my business and THEN you can suck the money from me from a very narrow straw! ( It would JUST feel better).
THEN, I will give you my business and THEN you can suck the money from me from a very narrow straw! ( It would JUST feel better).
- Joined
- Nov 25, 2004
- Location
- United Kingdom
Hi,
I have only just seen the new post from today.
fanihi - May I suggest you check your mail account SPAM filter or security settings? I have checked and your mails were answered in a timely manner on receipt.
Smokeycasino - If you have an issue that needs looking into please PM me with the details.
Best Regards
iNetBet Promos
I have only just seen the new post from today.
fanihi - May I suggest you check your mail account SPAM filter or security settings? I have checked and your mails were answered in a timely manner on receipt.
Smokeycasino - If you have an issue that needs looking into please PM me with the details.
Best Regards
iNetBet Promos
- Joined
- Jul 18, 2004
- Location
- Pacific NW
For my emails that don't get responded to, I resend it and put SECOND REQUEST in the title after the original subject line.
Works every time.
Works every time.
- Joined
- Mar 13, 2008
- Location
- Ontario
I'm still an Inetbet customer. As time has gone on, I don't need to contact them as often. I've been frustrated waiting for replies at times.
But they offer reasonable bonuses, and payouts are very prompt (when you don't need to be reverified). My last withdrawal was under 10 hours... I'm not sure how much under, I went to bed after cashing out.
RTG is not my favourite platform, but I like some variety, and I trust Inetbet to act fairly. If they follow the rules to the letter for every player, that's one way of being fair.
Although if I have the least confusion about a promotion or the terms, I'll just go play elsewhere rather than play the email waiting game. I wonder if they truly realize just how often their lack of real-time responses cost them deposits.
But they offer reasonable bonuses, and payouts are very prompt (when you don't need to be reverified). My last withdrawal was under 10 hours... I'm not sure how much under, I went to bed after cashing out.
RTG is not my favourite platform, but I like some variety, and I trust Inetbet to act fairly. If they follow the rules to the letter for every player, that's one way of being fair.
Although if I have the least confusion about a promotion or the terms, I'll just go play elsewhere rather than play the email waiting game. I wonder if they truly realize just how often their lack of real-time responses cost them deposits.
- Joined
- Jul 22, 2006
- Location
- north
They recently requested a completed fax back form although I have been a member for years and already had a faxback approved and have successfully withdrawn.
I complained they were breaking their terms, as their terms page cleary states
Too bad they said. I bitched and moaned some more and they wouldn't budge. So I finally bit the bullet and filled out a new form.
Now I find they have bonus banned me. I'm a net loser Inetbet, your loss.
I complained they were breaking their terms, as their terms page cleary states
Too bad they said. I bitched and moaned some more and they wouldn't budge. So I finally bit the bullet and filled out a new form.
Now I find they have bonus banned me. I'm a net loser Inetbet, your loss.
footdr
Banned User: PITA violations of the Forum Rules
- Joined
- Jan 13, 2006
- Location
- cyberspace
Same thing happening to me
I requested a withdrawal via check, they then asked for a fax back form stating mine was too old. So I updated the fax back form they had on file. then they said they needed a "verfication form". since my printer is currently down due to home renovations it is in storage. I asked that they fax the form to me at my husbands office as they have done in the past. They still have not done so they keep asking me why I can't download it at my husbands office. I replied because he doens't have internet access, he is a doctor and his computer is only for patient records and accounting. Since that response, not fax from them. no reply to emails. Nadda.
Help!
I requested a withdrawal via check, they then asked for a fax back form stating mine was too old. So I updated the fax back form they had on file. then they said they needed a "verfication form". since my printer is currently down due to home renovations it is in storage. I asked that they fax the form to me at my husbands office as they have done in the past. They still have not done so they keep asking me why I can't download it at my husbands office. I replied because he doens't have internet access, he is a doctor and his computer is only for patient records and accounting. Since that response, not fax from them. no reply to emails. Nadda.
Help!
- Joined
- Mar 21, 2005
- Location
- USA
I actually won a pretty big random jackpot of $7k over at Inet playing Crystal Waters
@ $20.00 a spin on a manager bonus, when i was new and really didn't understand the terms for bonus chips, And they said per the terms i could only cash out a certain percent. So then I said what happens to the money then? I was told it then gets put back into the game.....
So weeks go by and I'm still playing at their casino and notice that crystal waters random is only at $1k+ and the point is, The money was never put back into the machine. So where did it go??
Any ways, I've been long done with that casino.
@ $20.00 a spin on a manager bonus, when i was new and really didn't understand the terms for bonus chips, And they said per the terms i could only cash out a certain percent. So then I said what happens to the money then? I was told it then gets put back into the game.....
So weeks go by and I'm still playing at their casino and notice that crystal waters random is only at $1k+ and the point is, The money was never put back into the machine. So where did it go??
Any ways, I've been long done with that casino.
- Joined
- Feb 14, 2007
- Location
- Cyberspace
I agree Jazzy - Fair is Fair; however when you work with Customers, it helps to use a bit of discretion, humility and urgency
- Something Inet lacks in bundles IMPO.I actually wonder if the shareholders or CEO of this Casino pops onto the forum to read what players have to say? If I were a key player, i would not be pleased to read a lot of comments here.
Nate
- Joined
- Jun 20, 2001
The problem is that if you bend the rules for one, you have to do it for everyone....and if they didn't, they would cop it from those who were held to the rules, so they can't win either way.
Understand the rules and follow them. Simple.
Understand the rules and follow them. Simple.
- Joined
- Oct 14, 2004
- Location
- United Kingdom
They ARE bending the rules. They say that the faxback form only needs sending once, yet they appear to be asking a number of players to send it again because the original is "too old". The rules are clearly different to those stated, and in reality they are wanting regular updates of players' verification documents.
This tale:-
They clearly wanted to bonus ban this player, but rather than going ahead with it, they first had to jerk them around about documents, which of course made the player angry, and THEN they issued the bonus ban.
Despite iNetBet always claiming that their email response times are so good that nothing else is needed, there are REPEATED complaints of either no response, or a delayed response. This means that there is no way to have "urgent" issues dealt with, as answers can arrive too late to be of any use.
If email replies keep ending up in spam filters, it's because they are not designed properly, and have too much in common with spam emails.
Proper design of emails should stop them from ending up in spam filters. the email headers also play a part in this, and non-standard or bogus information in headers can also cause spam filters to reject an email as spam based on inconsistencies between header information and authentication databases for email servers.
My spam filter sometimes blocks casino mails because it flags up "this may not be from the sender stated. (in the header information)" It even "red flags" such emails as "dangerous".
- Joined
- Sep 26, 2004
- Location
- SOMEWHERE IN ASIA
My guess is that they will require a faxback form once you withdraw anything above 1k. I had been playing for years and withdrew smoothly without the need for a faxback form. I won a small rj of about 1k last year and they required a faxback upon my withdrawal request. Once I submitted the forms, I was paid immediately. If my guess is correct, Inet should make it clear they may need re-verification on cashouts above a specific amount.
- Joined
- Nov 25, 2004
- Location
- United Kingdom
Hi All,
Just to clarify, yes we do generally only ask for a fax back form once.
However if a client then uses alternate processing options in the future the information would obviously need to be updated.
Also time plays a factor. If the last form was sent in some years back for KYC reasons we need to make sure all details on file are correct. So an updated form may be requested.
It is amazing how many clients move or change details and do not inform us.
By requesting a new form this reduces/eliminates unnecessary errors occurring due to outdated information.
Best Regards
iNetBet Promos
Just to clarify, yes we do generally only ask for a fax back form once.
However if a client then uses alternate processing options in the future the information would obviously need to be updated.
Also time plays a factor. If the last form was sent in some years back for KYC reasons we need to make sure all details on file are correct. So an updated form may be requested.
It is amazing how many clients move or change details and do not inform us.
By requesting a new form this reduces/eliminates unnecessary errors occurring due to outdated information.
Best Regards
iNetBet Promos
- Joined
- Mar 21, 2005
- Location
- USA
Might want to add that to your T&C's.
- Joined
- Jun 20, 2001
Is "We will send you a manager's bonus every month" or "We will offer bonuses every weekend" in the terms and conditions?
You can't expect every single contingency to exist in writing as different circumstances may require different processes from time to time.
You can't blame an operator from wanting to keep their customer records updated, especially given the difficulties in the industry at present, and especially if different payment methods are being used.
I have had problems in the past with transactions where my address on file didn't match my ewallet address and caused delays (not at inetbet) so it is in the player's interest as well.
If you cannot provide the information requested because you don't have internet access (how do you gamble then..??) or your printer doesn't have ink or whatever, then why is it the casino's fault? Everyone else has to provide it. If you don't have a working printer or fax etc, then get one.....or this won't be the last time you have problems as casinos will request KYC stuff more and more. (You = not you or anyone else personally BTW)
- Joined
- Jun 27, 2011
- Location
- Guam
mmmm dont see nada
I am looking at my spam file right now and still nada.....mail probably got hit by lightning
I am looking at my spam file right now and still nada.....mail probably got hit by lightning
EndofEsau
Banned User - multiple forum accounts, player frau
- Joined
- Mar 10, 2011
- Location
- Birmingham, Al
LOL..YEA!!!
- Joined
- Mar 27, 2001
- Location
- earth
From the perspective of someone thats been online since its started and loves RTG= Inet is one of the few RTGs I feel perfectly safe that I will get my money fast= I will be treated fairly (yep I read the rules and don't break them) and 99% of time get a FAST response from emails.
People seem to want consistency as the catchcry for how there treated but then in some instances complain when this consistency works against them.
Yes they are strict on the rules but they are also one of the few that will refund your deposit if you were not eligible to play there or reset the clock re deposit bonuses if you genuinely mistakenly play a wrong game realise and tell them - many and especially RTG's would just confiscate and claim thats the rules- so I think the unbending unfair accusations are a little off the mark.
They won't and shouldn't respond to presssure tactics and board posting threats and thats fine by me- Most cases where there has been an issue posted (other than the no live chat thing) there has usually been a pretty clear didn't read the rules base OR the full story not being told.
Possibly becasue they do have such a good rep generally there seems to be a nitpicking attitude displayed that doesnt seem to happen with other groups.
There are a few casinos on the accredited list I might query but Inet bet = absolutely not- one of the first and longest standing trustworthy casinos around (even if the slots are too tight this week LOL).
People seem to want consistency as the catchcry for how there treated but then in some instances complain when this consistency works against them.
Yes they are strict on the rules but they are also one of the few that will refund your deposit if you were not eligible to play there or reset the clock re deposit bonuses if you genuinely mistakenly play a wrong game realise and tell them - many and especially RTG's would just confiscate and claim thats the rules- so I think the unbending unfair accusations are a little off the mark.
They won't and shouldn't respond to presssure tactics and board posting threats and thats fine by me- Most cases where there has been an issue posted (other than the no live chat thing) there has usually been a pretty clear didn't read the rules base OR the full story not being told.
Possibly becasue they do have such a good rep generally there seems to be a nitpicking attitude displayed that doesnt seem to happen with other groups.
There are a few casinos on the accredited list I might query but Inet bet = absolutely not- one of the first and longest standing trustworthy casinos around (even if the slots are too tight this week LOL).
- Joined
- Sep 26, 2004
- Location
- SOMEWHERE IN ASIA
Heck, sometimes I forget to tell my employer or even the tax authorities that I had moved. Not that I feel this is right but the casinos will be last on my mind to inform them of this. So why the amazement?
emily_hanson
Casino Representative
- Joined
- Jul 24, 2002
- Location
- London
Hi Chuchu
I think it was meant that from the view point of a player who is expecting a check to be delivered to Wyoming and we have their registered address as San Antonio....
All the best to everyone.
Emily
I think it was meant that from the view point of a player who is expecting a check to be delivered to Wyoming and we have their registered address as San Antonio....
All the best to everyone.
Emily
- Joined
- Jul 27, 2007
- Location
- Here
Personally, I think this is a good thing, especially if you have been with the casino for a few years. Did it ever occur to anyone that it is only in THEIR best interests to update this information? I would think, especially if it was a "larger" amount of money, that you would want to make sure the correct information is in place so the money isn't lost in cyberspace. Maybe you moved to a different state, maybe you have a new bank, it could be a myriad of things...do you really want to chance a "booboo" because you were too "inconvenienced" to provide updated information?
As far as I know, there are only a handful of casinos which do this. Is it a pain in the ass? Maybe, but I'd do anything I had to to make sure I got my money, especially in tough times as these...
As far as I know, there are only a handful of casinos which do this. Is it a pain in the ass? Maybe, but I'd do anything I had to to make sure I got my money, especially in tough times as these...
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