Bitch and Moan I had $0 cash back deposited to my Cocoa Casio account!!

bernynhel

Dormant account
PABnoaccred
PABnononaccred
Joined
Jan 30, 2006
Location
Los Angeles
Woo hoo!

The emails say it all:

1.
From: William XXX(XXX@XXX.com)
Sent: Sat 7/26/08 9:41 AM

To: Cocoa Casino Support (support@cocoacasino.com)
Do you reward depositing players with a cash back, no deposit free chip or just with more deposit match bonuses? For example, if I deposit $50 and play it through, will I find a no deposit cash back free chip in the "promotions" section of the cashier in the near future or just more deposit match bonus offers?
2.
From: Cocoa Casino Support (support@cocoacasino.com)
Sent: Sat 7/26/08 10:42 AM
To: XXX@XXX.com
Dear William XXX,
Following up on your email.
Currently we still have the Saturday loyalty offers if a deposit was made in the days prior.
You will then receive deposit and nodeposit matching bonuses which depend on the deposited amount for your account.
If you have any further questions, please don't hesitate to contact us again.
Have a nice day.
Sincerely,
Cocoa Casino Customer Service
3.
William, Your Weekly Cashback has been Deposited!‏
From: Cocoa Casino Support (support@cocoacasino.com)
Sent: Sat 7/26/08 10:05 PM
To: XXX@XXX.com
Hi William,
We are pleased to let you know that your weekly Cashback Bonus has been added to your casino account! Simply login to the casino cashier to claim your 5% Weekly Cashback Bonus....
Thank you so much for choosing Cocoa Casino! If you have ....
Enjoy your bonus and have a great day!
Sincerely,
Sarah,
Your VIP Manager,
Cocoa Casino - Winning Has Never Tasted So Good!
4.
RE: William, Your Weekly Cashback has been Deposited!‏
From: William XXX (XXX@XXX.com)
Sent: Sun 7/27/08 12:52 AM

To: Cocoa Casino Support (support@cocoacasino.com)
According to your email, my weekly cash back has been credited to my account yet when I checked, all I found was the $1 from a comp point conversion made just before logging out. Please advise.
William X. XXX
Los Angeles
5.
Re: RE: William, Your Weekly Cashback has been Deposited! (Issue #366253)‏
From: Cocoa Casino Support (support@cocoacasino.com)
Sent: Sun 7/27/08 4:51 AM
To: XXX@XXX.com
Dear William XXX,
Following up on your email.
Unfortunately, As your cashback for this week is $0 you do not qualify for this weeks cashback bonus.
Please be aware that the cashback bonus is based on based on deposits less withdrawals less promotions less player's balance.
Thank you for contacting us. If you have any further questions, please don't hesitate to contact us again.
Have a nice day.
Sincerely,
Nathan
Cocoa Casino Customer Service :rolleyes:
6.
RE: William, Your Weekly Cashback has been Deposited! (Issue #366253)‏
From: William XXX (XXX@XXX.com)
Sent: Sun 7/27/08 11:42 AM
To: Cocoa Casino Support (support@cocoacasino.com)
As I made two deposits yesterday, when does the cashback for those deposits apply? And why would you send someone a notice claiming that $0 has been deposited into their account? You may submit a reply here:

https://www.casinomeister.com/forum...ck-deposited-to-my-cocoa-casio-account.25974/

There may be others interested in your response to my questions, as well.

William J. Bernstein
Los Angeles

No matter how you cook it, stir it, whip it up or frappe it, ain't BS still just BS? :lolup:
 
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bernynhel

Dormant account
PABnoaccred
PABnononaccred
Joined
Jan 30, 2006
Location
Los Angeles
lol If you receive that email, I would hope you do! I've had as well, but not when the email notified me. And I can never pass up an opportunity to let the casino view it's stupidity as others may, that they may be discouraged from more stupidity.
 

bb28

Meister Member
Joined
Nov 18, 2006
Location
US

bb28

Meister Member
Joined
Nov 18, 2006
Location
US
It would have been fine and dandy if 'promotions' had not been included in Cocoa's cashback formula.

Agreed and you summed it up excellently. That is the issue with Pantasia's new formula also, plus the fact that their terms and conditions aren't updated to cover that. I pointed it out several times........but the response I got was.....pretty much tough shite.

It's all about more profit for them
and yes I know they are in the business of making money, nothing wrong with that, but what about loyalty?
:rolleyes: I've heard it said in other places that some of the Rival's weren't making the profit they wanted to make so they had to cut back on things, especially No Deposit bonuses, but who knows?

If you are a new player.....then I guess you would assume things are pretty good because you don't know what they offered before.
In my experience with some of the other player software platforms, Rivals have rewarded me much more for being loyal than others, but I think that is probably going to be a thing of the past.
 
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bryand

Beach Bum
Joined
Jan 9, 2008
Location
Just Across the Hudson River
Seems I made it to "Ultra Titanium Mega Bling-Bling VIP" level at Pantasia and Paradise 8 only to find payouts were slower and bonuses suck. IMHO, the best Rival by far is Sloto'cash. Absolutely no BS with them. Sorry if this sounds like a shill.....it's just my experience.
 

bernynhel

Dormant account
PABnoaccred
PABnononaccred
Joined
Jan 30, 2006
Location
Los Angeles
Speak of the Devil.....

Agreed and you summed it up excellently. That is the issue with Pantasia's new formula also, plus the fact that their terms and conditions aren't updated to cover that. I pointed it out several times........but the response I got was.....pretty much tough shite.

It's all about more profit for them
and yes I know they are in the business of making money, nothing wrong with that, but what about loyalty?
:rolleyes: I've heard it said in other places that some of the Rival's weren't making the profit they wanted to make so they had to cut back on things, especially No Deposit bonuses, but who knows?

If you are a new player.....then I guess you would assume things are pretty good because you don't know what they offered before.
In my experience with some of the other player software platforms, Rivals have rewarded me much more for being loyal than others, but I think that is probably going to be a thing of the past.

Email exchanges du jour:

1.
Re: RE: Your cash back bonus has arrived! (Issue #397625)
From: Pantasia Support (support@pantasia.com)
To: bernynhel@XXX.com
Mon 8/04/08 8:25 AM
Dear William XXX,
Following up on your email.
We have adjusted the missing monthly promotion offered for your account and all promotions should be showing.
Thank you for contacting us. If you have any further questions, please don't hesitate to contact us again.
Have a nice day.
Sincerely,
Pantasia Customer Service

2.
RE: Your cash back bonus has arrived! (Issue #397625)
From: William XXX (bernynhel@XXX.com)
Sent:Mon 8/04/08 10:12 AM
Reply-to:johnhinkleyjr@XXX.com
To:pantasia Support (support@pantasia.com)
Well, if you did, they are not, if "all" was meant to include a cash back bonus. Currently, there are 3 deposit match bonuses residing in the "PROMOTIONS" box on my "Cashier and Control Panel" page.
Had a client of mine been been so stupidly misinformed, TWICE, no less than one VP, five managers and approx. thirty supporting personnel (per VP, or so) would have had cleaned out their desks and been escorted out of the building by, lets see, its 09:21:00 AM now in Beverly Hills so I'd make a conservative estimate of, oh, roughly no later than 09:21:00:00:00:01 (trillionths of a second - at least that's how fast neurologists agree any given decision might be made by any reasonably healthy primate of average intelligence. Though in this particular instance, I think even I could top that)!!!
What I don't know: Practically anything about the mechanics of an online, business tech glitch or what anyone making at least a million dollars a year less than any executive's assistant in my company had better know and have handled way before his boss ever even comes close to hearing about it.
What I do know: The original problem (Subject: Re: RE: Your cash back bonus has arrived! [Issue #397625] F.Y.I. ) occurred because some idiot assumed that something that was supposed to be somewhere actually made it there with out having someone, anyone, check to make sure it got there before telling the mother(original modified here for CM)king (we normally do not asterisk here unless there is the chance that this my be viewed in a country where making light references to such a parental/offspring activity may be considered in poor taste due to the fact that "mother(original modified here for CM)king" is either considered by the local "natives" to be either sacred or is the national pastime) client that "...it actually did get there and that, holy of holys, it is there right now! Woo hoo!"
What is even dumber than an idiot? Shit, don't tell me! I used to know this. I swear its on the tip of my tongue. Oo oo I know! The dope responsible for this embarrassment!
William J. XXX
Los Angeles

3.
RE: Mr XXX's previous email
From: William XXX (bernynhel@gooutsideandplaygof**kyourself.com)
Sent:Mon 8/04/08 10:41 AM
To:pantasia Support (support@pantasia.com)
Any statements made by Mr. XXX in any and all email, past, present and going forward, describing any professional activity executed by Mr. XXX or descriptions of any business company or professional firm Mr. XXX may have and may still claim to be, by any stretch of the imagination, professionally associated to Mr XXX are false. They are complete fabrications of fiction (lies, if you will) created entirely by Mr. XXX, on his own, with no assistence from anyone either living or deceased, to illustrate a point and should any of Mr. XXX's character's or entities appear too similar to any real persons or entities, tough shit!

William J. XXX
Los Angeles

4.
To: bernynhel@XXX.com
Subject: Cashback Bonuses and how they work...
From: support@cocoacasino.com
Date: Mon, 4 Aug 2008 14:35:31 -0400

by now you've all seen:

Cashback Bonus Explanation
Hi William,
It has come to our attention that there is confusion amongst some players regarding our Cash-Back bonuses, or more specifically, cases where the notification email has been sent to a player but the promotion was not available in the casino cashier for them to claim.
What is occurring in these situations is as follows: The system that blah blah blah

and finally
5.

RE: Cashback Bonuses and how they work...
From: William XXX (bernynhel@XXX.com)
Sent:Mon 8/04/08 11:51 AM
Reply-to:johnhinkleyjr@XXX.com
To:Cocoa Casino Support (support@cocoacasino.com) or whoever Rival casino

Your explanation of the issue is obvious, as it was obvious then, immediately, at the first incidence - at least it was obvious to me and while yes, as you might be thinking, I am a genius and boy, don't you wish you were just half as smart as me, I know nothing, absolutely nothing about operating online casino promotions. Since you people are the top industry experts on the planet at this sort of thing, I can't help but wonder, "How does anyone this f(original modified here for CM)king stupid become the top industry experts on the planet at this sort of thing?"
 
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bb28

Meister Member
Joined
Nov 18, 2006
Location
US
I not only got $0 at Cocoa but $o at P8. :mad:
I know I'm repeating myself but they need to post this term on their website, " Please be aware that the cashback bonus is based on based on deposits less withdrawals less promotions less player's balance," along with the awesome, yes I'm being sarcastic, VIP levels showing the % of cash back. This information not being on the website is deceiving.....imo.

Simon Says always has had a monthly cash back bonus for me for the past several months, but not this time and I don't see anything that different. When I inquired with Simon Says about it, I got the same answer from them regarding it. The cashback bonus is based on deposits less withdrawals less promotions less player's balance.
I don't know it for a fact but I think SS has not been following this formula until this past month, because I have always gotten cash back before and I' m sure that it wasn't based on the NEW formula in bold above. It was a % of my deposits....not taking into account any of the bs mentioned above.
Funny thing is I did get a cash back bonus from TIV for the 1st time and since I've been playing Sloto I always get it. After fighting with Pantasia last month over it, I did get $5.00 back this month. :lolup::lolup: Guess it might have been more had I not uninstalled after the little fiasco last month. :eek:
Maybe it's time to clean up my computer a bit. ;)
 

bernynhel

Dormant account
PABnoaccred
PABnononaccred
Joined
Jan 30, 2006
Location
Los Angeles
I not only got $0 at Cocoa but $o at P8. :mad:
I know I'm repeating myself but they need to post this term on their website, " Please be aware that the cashback bonus is based on based on deposits less withdrawals less promotions less player's balance," along with the awesome, yes I'm being sarcastic, VIP levels showing the % of cash back. This information not being on the website is deceiving.....imo.

Simon Says always has had a monthly cash back bonus for me for the past several months, but not this time and I don't see anything that different. When I inquired with Simon Says about it, I got the same answer from them regarding it. The cashback bonus is based on deposits less withdrawals less promotions less player's balance.
I don't know it for a fact but I think SS has not been following this formula until this past month, because I have always gotten cash back before and I' m sure that it wasn't based on the NEW formula in bold above. It was a % of my deposits....not taking into account any of the bs mentioned above.
Funny thing is I did get a cash back bonus from TIV for the 1st time and since I've been playing Sloto I always get it. After fighting with Pantasia last month over it, I did get $5.00 back this month. :lolup::lolup: Guess it might have been more had I not uninstalled after the little fiasco last month. :eek:
Maybe it's time to clean up my computer a bit. ;)

Let's break it down a little: They needed to not have employed a bonus program that automatically emails their customers, notifying them that a bonus has been credited to their account when the amount of that bonus, most likely, is fuc(modified from the original for use at CM forums)king ZERO!
 

bb28

Meister Member
Joined
Nov 18, 2006
Location
US

Let's break it down a little: They needed to not have employed a bonus program that automatically emails their customers, notifying them that a bonus has been credited to their account when the amount of that bonus, most likely, is fuc(modified from the original for use at CM forums)king ZERO!

Pretty big screw up........agreed! :thumbsup:
 

chuchu59

gambling addict
PABnonaccred
CAG
Joined
Sep 26, 2004
Location
SOMEWHERE IN ASIA
I have just received a mail from Paradise8 stating that the 'promotions' bit is removed from the formula calculations for cashback. This was done after discussions with Rival. Anyone else receiving this notice?

Meanwhile the new formula is (Deposits) - (Withdrawals) - (Wins) x (Cashback%) = (Cashback bonus)
 

classymom

Dormant account
Joined
Aug 2, 2007
Location
Port St lucie Florida
I have just received a mail from Paradise8 stating that the 'promotions' bit is removed from the formula calculations for cashback. This was done after discussions with Rival. Anyone else receiving this notice?

Meanwhile the new formula is (Deposits) - (Withdrawals) - (Wins) x (Cashback%) = (Cashback bonus)

Yep - I got the email too. I still dont know if I like this new bonus system...
 

chuchu59

gambling addict
PABnonaccred
CAG
Joined
Sep 26, 2004
Location
SOMEWHERE IN ASIA
This new bonus structure seems fair to me although I really think that the Rival casinos should drop a little something to affected players' accounts for the hassles.
 

bernynhel

Dormant account
PABnoaccred
PABnononaccred
Joined
Jan 30, 2006
Location
Los Angeles
I have just received a mail from Paradise8 stating that the 'promotions' bit is removed from the formula calculations for cashback. This was done after discussions with Rival. Anyone else receiving this notice?

Meanwhile the new formula is (Deposits) - (Withdrawals) - (Wins) x (Cashback%) = (Cashback bonus)

I'm confused, as usual, but if this is a good thing (and bleeve me, they're damage control is all focused here in the hopes of getting any, immediate, real-time, positive reaction from anyone!) then don't buy any hooey for their reasons about why any changes are made. They were only made at all cuz they've been reading about how stupid they look here!

So right away they realize they've wasted gangs of time and money putting together something so lame that a primary result of the math they probably all fought over is an email to clients congratulating them on the $0 bonus that the casino has just had the pleasure of crediting to their account! YIKES! If I was a Rival operator and I saw just the title for this thread (perfectly composed, if I do say so, myself!- ees whot I do, man!)I wouldn't even take the time to change my fast filling panties before making the first move in the direction of fixing this mess! In fact, Rival should comp me, big time! But I guess they just can't love me with the intensity that I do!

Reading about it's lameness here within minutes of the launch, seeing their own, mind numbing stupidity magnified through their customer's (O' Horror of Horrors!) eyes, and so on and so on (and they should be kissing Bryan's ASS for the privilege - this site is a HUGE asset for them!!!!) Well, let's just recognize the power of The Mighty, Mighty CM and thanks Bryan!!!
 

bernynhel

Dormant account
PABnoaccred
PABnononaccred
Joined
Jan 30, 2006
Location
Los Angeles
This new bonus structure seems fair to me although I really think that the Rival casinos should drop a little something to affected players' accounts for the hassles.

They just DID! To ME of all people! This AM!

Now I'd like to reiterate what I've always said about the Rival software casinos:

Those guys are SURE ON THE BALL! BOY O BOY DO THEY KNOW HOW TO STRUCTURE A BONUS PROGRAM!

lol
Really folks! Very few casino operators have the where-with-all to guage their customer's reactions to messed up BS and burn rubber to set it right like these guys just did!

To all Rival operators, affiliates and personnel...:thumbsup:
 

bernynhel

Dormant account
PABnoaccred
PABnononaccred
Joined
Jan 30, 2006
Location
Los Angeles
ALL HAIL THE THE AWESOME POWER OF THE MIGHTY, MIGHTY CASINOMEISTER AND LET THE PITIFUL CRIES OF THE WEAK CONTINUE TO BE HEARD AND SO FOREVER BE EMPOWERED THROUGH HIM!!!!!

found in my morning email ......

Thanks for your feedback William (Issue #401964)‏
From: Cocoa Casino Support (support@cocoacasino.com)
Sent: Fri 8/08/08 4:02 AM
To: bernynhel@XXX.com


Hi William,

I wanted to follow up with your last email regarding the new cashback program and the calculation involved in rewarding players. I sent out a email to all players about the change but in the event you didn't receive it...

I have been coordinating with Julia from Paradise 8 over the past week in working with Rival to remove the 'promotions' portion that was originally in the equation. They removed it a few days ago and now the equation is simply:

(Deposits) - (Withdrawals) - (Wins) x (cashback %) = (Cashback bonus)

You were absolutely correct; it didn't make sense to have promotions be part of the equation. I must thank you for sending us an email to help inform us of that.

I have credited your account with a $20 No Deposit bonus for your constructive feedback. Thanks again!
(bold/ital added by bernynhel)

Regards,

Sarah
Your VIP Manager
Cocoa Casino - Winning has never tasted so good!
 
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