plasticnote
Senior Member
- Joined
- Sep 4, 2010
- Location
- Land of PlasticNote
Hi All:
I had a good run last week at GNUF and won some money(6600), this week I have reversed all back and lost.
I think the main reason is myself lack of self-control, still there are few other reasons from casino side:
1) if you look at GNUF website and in FAQ section, the pending hours is still 8 hours, however,
becasue palace group took the casino over, so the actual pending is now 48 hours. But I believe that they
never informed players if you did not have a cashout. I had my last cashout back to Feburary, the pending
is 8 hours. Then last week, it became 48 hours.
2) I singed up at GNUF this year and get my documents verified and I had my few withdraws already, then,
this time, the support staff said, I never had my account verified and need documents. They lied. I also was
informed that the verification will take another 48 hours. More, they said they will review my account,
and let me know what their findings on my account.
I did not know others' experience at palace group, but from what they did, both from spin palace, they made
phone call offering me bonus if I reverse my withdraw and this time GNUF use all means to delay my withdraw.
I will not play in this group anymore.
I have closed my accounts in palace group and just try to warn fellow players, GNUF is not the old GNUF, with
swift cashout and good player support.
Hope everyone learned from my experience, and never made the same mistake I have made.
Cheers
I had a good run last week at GNUF and won some money(6600), this week I have reversed all back and lost.
I think the main reason is myself lack of self-control, still there are few other reasons from casino side:
1) if you look at GNUF website and in FAQ section, the pending hours is still 8 hours, however,
becasue palace group took the casino over, so the actual pending is now 48 hours. But I believe that they
never informed players if you did not have a cashout. I had my last cashout back to Feburary, the pending
is 8 hours. Then last week, it became 48 hours.
2) I singed up at GNUF this year and get my documents verified and I had my few withdraws already, then,
this time, the support staff said, I never had my account verified and need documents. They lied. I also was
informed that the verification will take another 48 hours. More, they said they will review my account,
and let me know what their findings on my account.
I did not know others' experience at palace group, but from what they did, both from spin palace, they made
phone call offering me bonus if I reverse my withdraw and this time GNUF use all means to delay my withdraw.
I will not play in this group anymore.
I have closed my accounts in palace group and just try to warn fellow players, GNUF is not the old GNUF, with
swift cashout and good player support.
Hope everyone learned from my experience, and never made the same mistake I have made.
Cheers