CasinoBeacon
Dormant Account
- Joined
- Sep 22, 2010
- Location
- United Kingdom
I consider myself to be a fairly typical online casino player. I wouldn't become a regular player at a casino that doesn't offer telephone support. I might not ever pick up the phone to contact the casino - I'd more likely use livechat or e-mail - but I want to know that I can pick up the phone and call the casino, 24/7, if there is a problem. I rather assumed most players would think the same and I recently gave this opinion to a casino not currently offering telephone support - telling the rep that it's not acceptable these days not to offer telephone support.
Today, I wanted to telephone PokerStars and was gobsmacked to discover no number on their website, in the lobby, or anywhere else. If there's a number available, they ain't making it easy to find. It doesn't appear to be doing their business any harm. They don't seem to have LiveChat either but that's another issue.
Is telephone support as big an issue as I think it is? Even if you don't intend to use it?
Today, I wanted to telephone PokerStars and was gobsmacked to discover no number on their website, in the lobby, or anywhere else. If there's a number available, they ain't making it easy to find. It doesn't appear to be doing their business any harm. They don't seem to have LiveChat either but that's another issue.
Is telephone support as big an issue as I think it is? Even if you don't intend to use it?