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Honest review: Video Slots (False advertising)

Discussion in 'Online Casinos' started by Dagobert, Nov 7, 2015.

    Nov 7, 2015
  1. Dagobert

    Dagobert Senior Member PABnononaccred PABnonaccred

    Occupation:
    It
    Location:
    Norway
    I am going to be as fair as absolutely possible. Not fuming at all, just very very disappointed.

    + Polite customer support that answer fast.
    + Lots of games, nice layout.

    -Compensation. (Lost 1600 euro in two nights, asked for a bonus compensation) Not a chance!
    -Cash Back. (False advertising!)
    -Lots of errors on MG and WMS games
    -Deposits with VISA stops during the process you do not get a receipt you have to hope it goes through every time.

    False advertising:
    This is SO WRONG! "25% cash back, the more you play the more you get back"
    The 25% is of their totalt company plus from all players that night. You are rewarded with a percentage depending on how much you play.
    My 1600 euro equals 4,77 Euro. Imagine my disappointment :(
    All is written with smal writing in terms and conditions if you click the banner.


    Bottom line is I feel cheated by an organization/company that clearly does not care about customers even if they deposit a lot.

    -D-
     
    1 person likes this.
  2. Nov 7, 2015
  3. ProbabilityZero

    ProbabilityZero Senior Member

    Occupation:
    Carer of Dementia sufferers
    Location:
    Onmybutt
    I understand your confusion but the cash back is 25% of what profit the casino makes.

    On a 96% slot if you stake £100 the casino on average makes £4.

    You get back 25% of this equalling £1

    Please remember you get this even if you have a good session and end in profit.

    Videoslots are very highly rated on Casinomeister. I do understand your point and am not crawling to the casinos defence.... I just genuinely feel they are the best place to play.

    On 1600 euros I would expect you to get 16 euros. Check cash back earned as its paid a weeek behind and you may get some back next week. You should also get some Race Ladder reward on that :)
     
    2 people like this.
  4. Nov 7, 2015
  5. Dagobert

    Dagobert Senior Member PABnononaccred PABnonaccred

    Occupation:
    It
    Location:
    Norway
    Thanks for answering. According to The customer support agent I am not entitled to anything:(

    I asked their rep on here. Waiting for answer.

    Anyway if this had been Guts or Yako or many of The other large ones 1600 euro would be at least 200 euro with wagering.. :( They seem to be extremely cheap.
     
  6. Nov 7, 2015
  7. interlog

    interlog Senior Member MM webmeister

    Occupation:
    Manager
    Location:
    London
    On a loss of 1600 Euro I would expect a lot more cashback, even more than 16 Euro!!! On top of that you should get some money from the race if your bets were over 0.20
     
    3 people like this.
  8. Nov 8, 2015
  9. Casino2014man

    Casino2014man Non-Gambler

    Occupation:
    Noneya
    Location:
    United Kingdom
    I have to say, I have a fair few errors on their site on MG games too, lag and errors. They looked into it for me but found nothing.

    I also find the cash back to be very, very low. It is better than nothing, but they do not compensate if you do have hefty losses. For that try some of the other accredited, good and bad points I guess, fast withdrawals make them good, but I can barely get one :eek2:
     
    2 people like this.
  10. Nov 8, 2015
  11. hedgehok

    hedgehok Meister Member mm3

    Occupation:
    self-employed
    Location:
    Germany
    You have to be aware that the cashback is paid on the theoretical return to player (TRTP) so your actual results doesn't matter. You can calculate your own cashback by checking the TRTP of the game you play (xhttps://www.videoslots.com/payout-ratios/), set it to "theoretical" and then calculate

    turnover * (1-TRTP) * 25%

    For example you play Gonzo's Quest with a TRTP of 96% and you wagered €1000 your cashback is: €1000 * (1-0.96) * 0.25 = €10.

    We had this confusion a couple of times. In my opinion they should rephrase it somehow and not call it "cashback" but it's difficult to find a good replacement-term for that.
     
    1 person likes this.
  12. Nov 8, 2015
  13. spintee

    spintee Meister Member webby mm2

    Occupation:
    gambler :)
    Location:
    Northants
    This has been bought up a few times, 25%of there profits, So how on earth when you leave a game its state you earned x amount of cash back?
    Unless there mind readers and know what there profits are going to be than its is false, Unless its the days before profits? Its a hit and miss as you can deposit £50 have a good run, take out a few 100 get cash back and other race wins etc, But like you said it can go the other way, Deposit loads, get bad luck get f all cash back and do not get far in the race,

    But they are good, They do give back, You are not the first to complain about no good will, and they are well known not to give any out, Reason being is that with all the the cash back (no punt intended) the race winnings etc, All wager free, Like I said you have to have a good run and you be lauging, You also rember your bad luck is some other players gain and vice & versa
     
    1 person likes this.
  14. Nov 8, 2015
  15. KasinoKing

    KasinoKing WebMeister & Slotaholic.. CAG MM PABnonaccred webmeister

    Occupation:
    House-Husband and Casino Advisor
    Location:
    Bexhill on sea, England
    I guess you posted at the same time as hedgehok - he explained it perfectly.
    It's nothing to do with the casino's profit - even if ALL their players won during a week, they would all still get the cash-back on their wagering.

    KK
     
    1 person likes this.
  16. Nov 8, 2015
  17. Harry_BKK

    Harry_BKK Senior Member CAG mm1

    Occupation:
    job is OK
    Location:
    Balcony
    Firstly, VS is a great casino, just the amount of available games is staggering and no other casino matches that number.

    Ever since i joined VS the cashback/weekly race payouts averaged at around 10% of my deposits. Add the extra rewards for the trophies etc and you end up at roughly 12-13%.

    Now comes the kicker - it is all WAGER FREE. :thumbsup:

    TBH, i prefer mostly the 13% Wager Free to a 25 or 50% bonus with 30-50xWR.

    I said this before, you have to play at VS a little smarter than at other casinos if you are out to make it to the top-spots in the Casino Race and increase your cashback. Hammering away with high bets will not get you much and the rewards drop to maybe 4-5% of your total deposits.
     
    3 people like this.
  18. Nov 8, 2015
  19. Dagobert

    Dagobert Senior Member PABnononaccred PABnonaccred

    Occupation:
    It
    Location:
    Norway
    This is not reality

    12-13% I would love it. But 4,77 euro is 0,30 % of my losses over two nights so please take my facts in to consideration.

    I operate with the numbers VS gives me:)

    -D-
     
  20. Nov 8, 2015
  21. Harry_BKK

    Harry_BKK Senior Member CAG mm1

    Occupation:
    job is OK
    Location:
    Balcony
    I understand your frustration Dagobert. As i said in my post:

    It is exactly the same experience i had when i started playing at VS. Only that i lost over 7K in 3 days and had barely 25$ in cashback and only a few more bucks from the race as i was betting high. Reason for that is that the max points/bet in the race is 3 and that you get for any bet exceeding 2$, hence playing with 4.50 and higher bets won't help you at all with your race position.

    Same goes for the cashback, the more bets you place the higher your cashback is getting. Hence, betting high is not really the best strategy as your balance will diminish much faster unless you hit some big wins.

    EDIT: Did you check your Casino Race position? It ends today at 12.00am and should give you a decent amount.
     
  22. Nov 8, 2015
  23. KasinoKing

    KasinoKing WebMeister & Slotaholic.. CAG MM PABnonaccred webmeister

    Occupation:
    House-Husband and Casino Advisor
    Location:
    Bexhill on sea, England
    Like everyone keeps saying - their rewards are based purely on play - not losing!

    Look at my recent history:
    Deposited £250 on Oct-26th
    Got £26 in Race Winnings Nov-2nd - And I don't even TRY to do well in the races, or do a crazy amount of spins.
    (I was placed 243rd, with 8,508 spins played)
    Withdrew £900 on Nov-5th (I still have over £400 in my account)
    And STILL got £53.98 cash-back even though I'd won more than 4 x my deposit!

    Do any other casinos give out cash like this? :confused:
     

    Attached Files:

    6 people like this.
  24. Nov 8, 2015
  25. Dagobert

    Dagobert Senior Member PABnononaccred PABnonaccred

    Occupation:
    It
    Location:
    Norway
    Doesn't apply to me Obviously

    Just makes me even more frustratated.
     
  26. Nov 8, 2015
  27. refre

    refre Senior lurker PABnonaccred PABnoaccred

    Occupation:
    Professional slot player
    Location:
    .
    At most casinos comp points make up for a fraction of the total rewards given to players.

    At VS it's all about wagering - they reward winners not losers.

    I'm not saying you win every time you wager alot, but you definitely don't win with little play and your deposit gone in 5 minutes.

    It may be that too much comps are tied up in cashback.

    A comp is much more appreciated after a losing session.



    Freddy
     
  28. Nov 8, 2015
  29. hedgehok

    hedgehok Meister Member mm3

    Occupation:
    self-employed
    Location:
    Germany
    To me this sounds like you played a lot of non-slot games. Could that be? You only get cashback on slots-turnover not table games or VP.
     
    1 person likes this.
  30. Nov 8, 2015
  31. Dagobert

    Dagobert Senior Member PABnononaccred PABnonaccred

    Occupation:
    It
    Location:
    Norway
    12000 spins 99% over 1,20 euro. MG netent And WMS only.

    I regret every second that i didnt put in these 1750 euro with Guts, Energy, Super Lenny, betat or Yako.

    Somebody that CARE about business And customers.

    Still no answer....!!
     
  32. Nov 8, 2015
  33. Harry_BKK

    Harry_BKK Senior Member CAG mm1

    Occupation:
    job is OK
    Location:
    Balcony
    That should give you min. 24.000 points in the casino race, currently good for 46EUR which will be credited tomorrow at noon.

    Also please re-check your cashback, usually it updates only the next day, hence you might have missed the cashback of your last day.

    As it stands, this will be than some EUR50 in rewards, which is roughly 3%, i have to admit a little low, but that is why i said you have to play a little smart at VS to make your money count.
     
    Last edited: Nov 8, 2015
    4 people like this.
  34. Nov 8, 2015
  35. interlog

    interlog Senior Member MM webmeister

    Occupation:
    Manager
    Location:
    London
    Which one is it? The 1600 Euro deposits as per your first post or 1750 Euro deposits as per this post?

    You should have gotten a hell of a lot more than 4.77 Euro and as Harry said, some decent race money on top.
     
    1 person likes this.
  36. Nov 8, 2015
  37. Philip

    Philip General Manager for Videoslots

    Occupation:
    General Manager
    Location:
    Malta
    Hi Dagobert,

    I have contacted you via PM.

    Best regards,

    Philip
     
    1 person likes this.
  38. Nov 9, 2015
  39. Dagobert

    Dagobert Senior Member PABnononaccred PABnonaccred

    Occupation:
    It
    Location:
    Norway
    More than made up for everything:)

    I logged inn to my account today and found that they had more than made up for everything. Please change the title of this tread or close it completely Web-meister?

    I am very very happy with the compensation:)

    Thanks Video Slots:)
     
    4 people like this.

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