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Rolled the Dice at SpinEmpire

Discussion in 'Online Casinos' started by Kiwiguy, Mar 31, 2015.

    Mar 31, 2015
  1. Kiwiguy

    Kiwiguy Dormant account PABnorogue

    Occupation:
    Painter and Decorator
    Location:
    New Zealand
    Hey Folks just wanted to relate my experience with the Casino Known as Spin Empire

    First Impressions

    O'k So I Prepared a KYC Document Package , Loaded up My Neteller , and hung my lucky horse shoe around my neck and headed into
    Spin Empire Like the Style they went for kind of like a 1920's theme seemed easy enough to navigate and I found everything I needed
    to know quite Easily .
    I found the mission statement to be quite interesting seems the co-founders have a passion for jazz and the 1920's Bootlegging era
    and it look's like they have styled the theme according to this I was quite impressed and I respect people who have the guts to go with
    their passions and grab the bull by the horns good on em.

    Everything is clear cut and easy to find regard to bonuses , terms and conditions , information about the company itself , and anything
    else you would expect with an upmarket online casino.

    Selection of Games and Testing them

    I Found they had a large selection of games to play under different software platforms some 400 + in total I tested the games at least
    25-30 of them some Netent , Microgaming , and the odd betsoft game here and there went in with 70 bucks got the welcome bonus
    credited and set to work bit of some up's and downs kicked off with Tally Ho had a bit of luck spiking between 18cents and 90 cents
    bankroll shot up about 100 dollars.
    So then I moved onto a few other MGS struck out pushing 90 cent bets on adventure palace , switched to Dead or Alive no good there
    few minor wins and near misses at the stickies bounced around different games had a go on that new spinata game had a few of those
    cash register things drop down managed to get the free spins a couple of times pushing a dollar but ....eventually struck out there .

    No problems with the games everything loaded correctly no errors the GUI layouts were quite cool gave the option to play minimal or
    large etc games were easy enough to find had a search tool at the top and more buttons to press love pressing buttons couldn't push
    enough but ...didn't do so good in the end oh well.

    Customer Service

    Their Live Support was top notch the Agents I dealt with were very friendly and assisted me with a few questions I had they seemed
    to be very polite and professional I was having trouble figuring out something with my deposit and one of their Agents walked me
    through it I was pretty dam impressed I tell you .
    Looks like they are 24/7 Live support so you have help there round the clock , place is easy to understand its pretty straight forward
    and if you need assistance live supports right there Not bad on the customer service there Spinempire thumbs up again.

    Banking and Finance

    They have a range of options for doing business all the standard stuff Visa/Mastercard , Neteller , Skrill , and etc their cashouts
    are 10k Euro per day which I thought was pretty good some places will bottleneck you at 5k a week so 10k pretty darn reasonable
    I thought.
    And also I looked at withdrawal times E-Wallets are Instant and other options extremely fast as well 3-5 for a Credit Card and etc
    if your documents are verified sounds like its pretty much bang there's your money.

    I couldn't test the withdrawal time as this time round I struck out ..but hey still got another 100 spins comin on dead or alive lol ..
    who knows lady luck may decide to come visit again shes been gone long enough ..since the 23/2/2015 lol ...j/k .

    Terms and Conditions

    I Found everything clear cut and easy to understand xttp://spinempire.com/terms-and-conditions

    Licencing

    Their under the Malta Gaming Authority part of the Everymatrix group good strong group with
    solid backing and management I've never struck out with any casino's from that cluster nothing
    but quality and good times with their casinos.


    Kiwiguy Reportin to the community sayin these guys are ok !
     
    4 people like this.
  2. Mar 31, 2015
  3. ugaboga

    ugaboga Casino Addict

    Occupation:
    Information Technology, Day Trader
    Location:
    Australia
    Nice and thorough report. I've got to admit, I love the theme of their site. Nice range of currencies too, even better that they have AUD and not NZD :thumbsup:

    Will definitely add them to my list of next to try.

    Melanie on the live chat is a bit aggressive with her marketing though :eek2:
     
    1 person likes this.
  4. Mar 31, 2015
  5. Kiwiguy

    Kiwiguy Dormant account PABnorogue

    Occupation:
    Painter and Decorator
    Location:
    New Zealand
    Lol yes I seen they have AUD dam the Auzzies did bloody good in the cricket well deserved victory I might add guys deserved it : our team wasn't bowling a full length
    and didn't tidy up after the South African game but hey take the good with the bad I don't so much mind on the NZD Neteller's USD so i beat the conversion charge at least lol ;) .
     
  6. Mar 31, 2015
  7. ugaboga

    ugaboga Casino Addict

    Occupation:
    Information Technology, Day Trader
    Location:
    Australia
    Yeah we've got a huge inferiority complex when it comes to the kiwis, you can't believe how ecstatic the entire nation is. I reckon everyone will be talking about it for a few weeks more.

    Was an OK final but IMO got dull for me when Aus got to 2 for about a hundred. Was actually hoping NZ would have got Clarke or Smith cheaply, to make it more of a contest.
     
    1 person likes this.
  8. Mar 31, 2015
  9. Kiwiguy

    Kiwiguy Dormant account PABnorogue

    Occupation:
    Painter and Decorator
    Location:
    New Zealand
    Both of our Nations people are hardy people and we have a lot of history together and being so close to each other so easy just to jump across the ditch and have a bit of a catch up
    I did some paintin in sydney there for a bit kinda miss those days had a big v8 charger got a lot of aussie mates and had a lot of kiwi mates go over to auz because of jobs etc ..ahh
    you guys are ok in my books :) we fought side by side in the anzac core time and history has shaped our peoples to what we are today and hey it ain't so bad :) guys can come over
    for a beer to nz anytime mate.

    Also yeah they could have turned up the heat think it was just an offday give em a couple of days a couple of days ..dam I use to like that comedy show you guy's use to screen ..comedy company that was it ;)
     
    1 person likes this.
  10. Mar 31, 2015
  11. KasinoKing

    KasinoKing WebMeister & Slotaholic.. CAG MM PABnonaccred webmeister

    Occupation:
    House-Husband and Casino Advisor
    Location:
    Bexhill on sea, England
    OK if you don't take bonuses I guess...

    From their T&Cs:
    4. WR = Deposit + Bonus x 30 = RIDICULOUS!

    5. No "Risk Free" bets (e.g. Red & Black at the same time on Roulette) = RIDICULOUS!
    I suppose they could say it's "risk-free" because there is NO risk at all that you will make any money from them by doing this!
    Betting on both colours guarantees the house WILL make their 2.7% HE (or extremely close to it) and as Roulette only counts 1% in wagering (ridiculous!) and the max bet is 10 credits, playing this way 99.99% guarantees the player will bust out a VERY long time before completing the WR! (Only exception = if Zero never hits!)
    They should be ENCOURAGING players to bet like this - not banning it! :p

    8. If you place ONE BET on any of these slots - you lose all your winnings from the bonus:
    Champion of the Track, Devil's Delight, Gonzo's Quest, Mythic Maiden, Reel Rush, Steam Tower, The Wish Master, Castle Builder.
    This is way beyond ridiculous, we are now talking TOTALLY INSANE!

    KK reportin to the community sayin these guys are probably ok... but DON'T take any bonuses there! :eek2:

    KK
     
    3 people like this.
  12. Mar 31, 2015
  13. Kiwiguy

    Kiwiguy Dormant account PABnorogue

    Occupation:
    Painter and Decorator
    Location:
    New Zealand
    Greetings ,

    With all due Respect isn't it the norm for conditions like these I've seen many such conditions placed at other casino's for example ill just
    pull one out of the hat : *waves a magic wand*

    ((
    1. This promotion is available to existing ****** players and will be awarded on the first deposit to the casino every month, starting the month after the customers first ever deposit was made. The minimum deposit to qualify for this offer is £€$10 (or equivalent amount in other currencies).

    2. Your first deposit every month, following the month of your first deposit ever, will be matched 50% in bonus funds up to a maximum of £€$200. If you are holding your account in a different currency you will receive an equivalent amount in your own currency. To check the latest exchange rates we recommend using the currency converter on xww.oanda.com.

    3. The bonus and qualifying deposit must be turned over (wagered) 13 times before any part of the deposit, bonus funds or associated winnings can be withdrawn from the customer's account. The bonus and matching deposit will be added to the bonus funds balance upon deposit and released to the real money balance when the wagering requirement has been cleared. If a customer wishes to withdraw funds prior to meeting his/her active wagering requirement, all bonus and any associated winnings will have to be forfeited by the player and deleted from his/her account. Players can follow their current wagering requirement(s) by checking under "My Account" -> "Available Bonus" -> “Casino”.

    4. Only real money play (on all games other than those excluded) will contribute to the wagering requirements of this bonus. Playing with fun money does not contribute.

    5. For this promotion, not all games contribute the same percentage towards reducing a player's wagering requirement. Wagers made on most games contribute 100%, with the following exceptions: All slot machines and other games with a progressive jackpot contribute 50%. Super Nudge 6000, Jackpot 6000 and Mega Joker classic slots contribute 20%. Table Games, Hi-Lo games and Video Poker games (except Jacks or Better) contribute 10%. All type of Black Jack games, All Roulettes, All Jacks or Better Video Poker, Punto Banco, Baccarat, Oasis Poker, Texas Hold´em, Craps and Casino Hold´em contribute 1%.

    6. A few games are not playable with bonus funds. A customer will not be technically able to play these slot machines with bonus funds at all: Scrooge, Devils Delight, Champion of the Track, Robin Hood, Tomb Raider 2, Castle Builder and The Wish Master. All games in our Live Casino will also not be playable at all with bonus funds. If you wish to play any of these games, make sure you do not have an active casino bonus. ))

    And this is just a reload example a lot of the Welcome Bonuses out there are 30x deposit+bonus I think its quite normal to be honest cant see why taking a bonus here would be any different to other
    places except the fact that some don't allow you to play the excluded by making it Technically unable to do so perhaps this is an idea that could be picked up ? ...also as a new casino on the block i'm
    sure these guys are open to suggestions few exclusions yeah Gonzo's a bit of a downer but not too bad on the max 10 that's quite good if you ask me just speaking personally.
     
  14. Mar 31, 2015
  15. brianmon

    brianmon Meister Member webby mm4

    Occupation:
    self-employed
    Location:
    uk
    Didn't they get the boot from Everymatrix?

    http://www.casinomeister.com/forums/showthread.php?t=66216&p=677579#post677579

    Also, if you click on the MGA license at the bottom of their homepage, you'll find that they're not listed under the Everymatrix license now
     
  16. Mar 31, 2015
  17. Kiwiguy

    Kiwiguy Dormant account PABnorogue

    Occupation:
    Painter and Decorator
    Location:
    New Zealand
    I'm to understand the licence is still in place and that things are in a state of transition more than this I wouldn't know the exact details i'm sure there's a rep
    around that can clarify things .
     
  18. Mar 31, 2015
  19. brianmon

    brianmon Meister Member webby mm4

    Occupation:
    self-employed
    Location:
    uk
    Well that was the last word on the subject from the Everymatrix rep, and since the licence link doesn't go to a page listing Spinempire as licenced by Everymatrix, I wouldn't bank on any backup from Everymatrix
     
  20. Mar 31, 2015
  21. brianmon

    brianmon Meister Member webby mm4

    Occupation:
    self-employed
    Location:
    uk
    The point is that even if you don't read the T&C on the site you've quoted, or miss this clause, or just forget and try to play.
    You wouldn't have your winnings voided, Because the games won't actually play, they've been disabled, which apparently any casino can do, should they wish to.

    What KK is saying is that you are able to play those games, but even if you played by accident or in ignorance of the clause you would have your winnings voided at Spinempire
     
    2 people like this.
  22. Mar 31, 2015
  23. Kiwiguy

    Kiwiguy Dormant account PABnorogue

    Occupation:
    Painter and Decorator
    Location:
    New Zealand
    This is true and is something that could possibly be looked at in order to eliminate this problem from occurring I think with any business there is a learning curve and feedback from
    people is very important and i'm sure all of these things are being looked at and considered.
    I take the views of my fellow Casinomeisters very seriously and by starting this thread I feel responsible to you my fellow members I stand corrected regarding the Licencing Issue
    there are forces at work behind the scenes which I do not understand fully and I am endeavouring to help bring clarity too these matters.

    And Just to Clarify my point regarding the Licencing issue I'm to understand that SpinEmpire is a rumored separate legal entity outside the Everymatrix group operating with a licence
    which is still valid i'm waiting for a rep from Spinempire to come forward to help bring some clarity to the situation as their knowledge of the situation far exceeds mine as to the finer
    details : I believe not everything is as yet finalized but I'm not going to speculate ill simply wait for official clarification.
     
    Last edited: Mar 31, 2015
  24. Mar 31, 2015
  25. SpinEmpire

    SpinEmpire Official Rep for SpinEmpire

    Occupation:
    Online Marketing
    Location:
    United Kingdom
    KK, with all the respect, let's admit that bonus terms main purpose is to control its usage amongst players. I perfectly realize some top notch casinos providing players with much more interesting conditions. Though very similar terms are presented amongst many, many well-known European casinos as a must.

    Nevertheless the Bonus rules are the most hard and challenging moment of our beginning, as we work on bettering every part of customer experience on our website. Some of the rules we have applied help us to prevent any possible fraud or scam at the moment, though I can ensure you, that we are currently improving our terms step by step, hoping to present great and competing conditions for SpinEmpire players in the soonest perspective.

    We do encourage our players for both real-money gaming and bonuses we provide, though in any manner we do not use bonus limitations for abusing their gaming experience. That is why we have both legal and technical limitations for bonus programs on SpinEmpire. Currently we deactivated ability to place any bonus money on games you mentioned, so there is no way for player to lose his bonus winnings by placing the wrong bet. I hope this fact will fairly controvert your suspicions in a positive way.

    We were not mentioned in that list not before, not after the incident you describe. Though it is true we are under investigation right now and still fight for keeping the Everymatrix license as a mark of trust for our website. I truly hope we'll get the better clearance soon, as the legal part is being under discussion right at this particular moment. Until the final decision is made by EM, we are still running under MGA license, nevertheless I want to warn all of you - the current license does not cover UK players so please be aware of this fact.
     
    1 person likes this.
  26. Mar 31, 2015
  27. SpinEmpire

    SpinEmpire Official Rep for SpinEmpire

    Occupation:
    Online Marketing
    Location:
    United Kingdom
    Kiwiguy, big thanks for such an open-handed review. I will put on the work every concern discussed here to make our product better.
     
    1 person likes this.
  28. Mar 31, 2015
  29. Kiwiguy

    Kiwiguy Dormant account PABnorogue

    Occupation:
    Painter and Decorator
    Location:
    New Zealand
    Greetings and Thank you for Joining this thread indeed my Fellow Meisters have some concerns which are indeed in need of addressing of which i'm sure more will
    soon follow and I think its great that SpinEmpire is open minded to the communities concerns it is through feedback , casino/rep/forum communication synergy ,
    and constructiveness that good things can be achieved : once again thank you kindly for coming forward and you are welcome regarding my review I leave you now
    to my Fellow Meisters and a quote "Rome Wasn't Built in a Day" and with that I take my leave for now .
     
  30. Mar 31, 2015
  31. brianmon

    brianmon Meister Member webby mm4

    Occupation:
    self-employed
    Location:
    uk
    I will say something in SpinEmpire's favour though;

    After it emerged that UK players weren't allowed to use the site (pending a UKGC license being granted) and I was Erroneously advised by one of the support personnel to 'pretend' I was from another country by using a proxy server to continue playing my first deposit and bonus.

    They did return my initial deposit, even though they maybe didn't necessarily need to, and I hadn't actually asked for it's return, since I'd already played it through and lost it.

    That must show some degree of honesty and good intentions
     
  32. Mar 31, 2015
  33. SpinUk

    SpinUk Senior Member MM PABnonaccred

    Occupation:
    Marketing
    Location:
    London
    To be fair to KK he was simply going off the factual statement on your website. If its impossible to place a bonus bet on these games, surely it makes your statement needless regarding loosing the deposit and bonus. In fact, a cynic would suggest that this impossibilty of making a bonus bet on these games was implemented post this thread, although I couldn't possibly comment.....
     
  34. Mar 31, 2015
  35. KasinoKing

    KasinoKing WebMeister & Slotaholic.. CAG MM PABnonaccred webmeister

    Occupation:
    House-Husband and Casino Advisor
    Location:
    Bexhill on sea, England
    Apart from the risk of losing winnings, my other point was why THESE games? :eek2:

    I don't know Champions of the Track, but I do know you CAN "save up" feature "credits" on Devil's Delight, The Wish Master & Castle Builder.
    However, doing this is already covered by term 12:
    "Delaying any game round in any game, including free spins features and bonus features, to a later time when you have no more wagering requirement and/or performing new deposit(s) while having free spins features or bonus features still available in a game is prohibited. Players doing so agree to have their bonus and associated winnings declared void."

    The other games don't have features you can delay until later, nor are they very high variance or have unusually high RTPs.
    With rule 12 in place, I can't see any valid sensible reason for disallowing ANY of the slots mentioned above. :confused:

    KK
     
  36. Mar 31, 2015
  37. brianmon

    brianmon Meister Member webby mm4

    Occupation:
    self-employed
    Location:
    uk
    Couldn't you 'save' a really good bonus round on ANY NetEnt game, since the bonus winnings aren't added to your balance until the end of the round, unlike, say, MGS where the winnings for each free spin is added to the balance after each individual spin.
    just close the NetEnt game before the bonus is finished
     
  38. Mar 31, 2015
  39. chayton

    chayton aka LooHoo CAG PABnonaccred webmeister

    Occupation:
    Freelance Designer
    Location:
    Edmonton Canada
    Oh thanks for the thread OP - it reminded me that I got a spam mail from them (or an affiliate) a couple days ago that included the graphic below. I thought it was kinda funny that out of all the typos they could have made, it was actually their name they spelled wrong. ;) I was trying to figure out "Spin Emire"? "Spine Mire"? :p

    Rolled the Dice at SpinEmpire: top_letter_image_girl.jpg,Mar 31, 2015
     
    1 person likes this.

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