I am going to be as fair as absolutely possible. Not fuming at all, just very very disappointed.
+ Polite customer support that answer fast.
+ Lots of games, nice layout.
-Compensation. (Lost 1600 euro in two nights, asked for a bonus compensation) Not a chance!
-Cash Back. (False advertising!)
-Lots of errors on MG and WMS games
-Deposits with VISA stops during the process you do not get a receipt you have to hope it goes through every time.
False advertising:
This is SO WRONG! "25% cash back, the more you play the more you get back"
The 25% is of their totalt company plus from all players that night. You are rewarded with a percentage depending on how much you play.
My 1600 euro equals 4,77 Euro. Imagine my disappointment
All is written with smal writing in terms and conditions if you click the banner.
Bottom line is I feel cheated by an organization/company that clearly does not care about customers even if they deposit a lot.
-D-
+ Polite customer support that answer fast.
+ Lots of games, nice layout.
-Compensation. (Lost 1600 euro in two nights, asked for a bonus compensation) Not a chance!
-Cash Back. (False advertising!)
-Lots of errors on MG and WMS games
-Deposits with VISA stops during the process you do not get a receipt you have to hope it goes through every time.
False advertising:
This is SO WRONG! "25% cash back, the more you play the more you get back"
The 25% is of their totalt company plus from all players that night. You are rewarded with a percentage depending on how much you play.
My 1600 euro equals 4,77 Euro. Imagine my disappointment
All is written with smal writing in terms and conditions if you click the banner.
Bottom line is I feel cheated by an organization/company that clearly does not care about customers even if they deposit a lot.
-D-