HELP! My primapoker (Lucky Nugget Poker) winnings have been confiscated!

[BlueBear]

Hi,

I just started an account at LuckyNugget for about two weeks. I made a deposit of $500 at LuckyNugget poker. I have turned it to $1300+.

I made a cashout of $50 in order to test the speed of the system for the first time at Lucky Nugget Poker. I was then asked to submit my documents to them to verify my identity.

After sending repeated documents, there was no action. I have talked to the customer support over the phone. Unfortunately, they said that my account has been closed down permanently and I won't receive my winnings due to security reasons! I find this very strange as my documents are legitimite. The support refused to tell me the reason for the account closure but said they will refund my initial deposit. But I will have my $800 winnings confiscated.

Does anybody know how I should proceed? My user name at Lucky Nugget Poker is "momothedog" if any support staff would like to check this.

 

[Flavio4321]

You should contact ecogra, They will help you.

Anyway, the casino should have told you the reasons for confiscating your money, keep us informed.

Good luck.

 

[BlueBear]

Upon personally contacting a senior-level staff who works for that site, the closure of my account has been reversed and now my account is reopened with no restrictions.

It was just a simple matter of an accidental error made on their side. Although this incident should have never happened, I am very glad that swift action has been taken and will continue to be a loyal customer to Lucky Nugget Poker.