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Hello folks

Discussion in 'Introduce yourself! (New Members)' started by 5ta, Aug 11, 2014.

    Aug 11, 2014
  1. 5ta

    5ta Experienced Member

    Occupation:
    DTP'er
    Location:
    West Midlands
    Just popping by as instructed to intro myself. My name is Stan from West Midlands, Nr Birmingham.

    Hope you are all having a beautiful day. I have joined because I won a progressive jackpot yesterday but something might be wrong.

    Wish me luck as I told the wife and kids x

    Stan
     
    1 person likes this.
  2. Aug 11, 2014
  3. mimi26

    mimi26 Meister Member

    Occupation:
    nurse
    Location:
    uk
    Hi Stan and welcome congrats on the win (I hope), what and where did you win :thumbsup:
     
  4. Aug 11, 2014
  5. 5ta

    5ta Experienced Member

    Occupation:
    DTP'er
    Location:
    West Midlands
    Hi Mimi. I was on Coral playing treasure island and won over £1,400 playing 40p a spin. they have no knowledge of the win though so are investigating but I have heard nothing today otehr than that. I also took a video to help authenticate. I know there's a forum section around here but am yet to find it lol. It's stressing me out though now.
     
  6. Aug 11, 2014
  7. 5ta

    5ta Experienced Member

    Occupation:
    DTP'er
    Location:
    West Midlands
    Hello folks: mywin.jpg,Aug 11, 2014 Meant to add a screen shot.
     
  8. Aug 11, 2014
  9. mimi26

    mimi26 Meister Member

    Occupation:
    nurse
    Location:
    uk
    wow :eek: sorry but I have no knowledge of their games but I am sure they have a rep here, also sure some members will be along soon to advise you
     
    1 person likes this.
  10. Aug 11, 2014
  11. KasinoKing

    KasinoKing WebMeister & Slotaholic.. CAG MM PABnonaccred webmeister

    Occupation:
    House-Husband and Casino Advisor
    Location:
    Bexhill on sea, England
    Coral are a very good casino and also Accredited here, which means, that if you do run into any sort of problem, CasinoMeister (or more precisely, Maxd) will help you sort it out - for free!

    Pretty sure you wont have any trouble though. Congratulations on your win and Welcome to the Forum! :thumbsup:

    KK
     
    1 person likes this.
  12. Aug 11, 2014
  13. paul7388

    paul7388 Meister Member MM

    Occupation:
    not a lot
    Location:
    glasgow scotland
    Nice win and hope you get the cashout soon enough. Great you have the screenshot which shows the win and fact jackpot looks to have reset. Corals a great site and if it was a legit win you should get the winnings no problem. Might take a few days to sort tho as they will need to check out jackpot was won and why its not been credited to your account and that will take time as its not something customer service can do. Hopefully it will be sorted real soon tho.
     
    1 person likes this.
  14. Aug 12, 2014
  15. harrisrando

    harrisrando Dormant account

    Occupation:
    IT specialist
    Location:
    Moving around
    Nice win and Welcome to the forum :thumbsup:
     
    1 person likes this.
  16. Aug 14, 2014
  17. Coral Support

    Coral Support I-Gaming Industry Representative

    Occupation:
    Coral Support
    Location:
    Gibraltar
    Jackpot Query

    Hi Stan,

    Thanks for your query and apologies for the delay in getting this resolved. I've just checked your account and sent some additional details to our supplier which should allow this to be resolved by close of business today. As per my PM I've added a bonus to your Coral account to apologise for the delay. Unfortunately we have to wait for our supplier to verify Jackpot wins which can lead to unnecessary stress for the player but we will get this verified as soon as we can.

    Best regards (and thanks to the other posters for the helpful advice to Stan)

    Anthony
     
  18. Aug 14, 2014
  19. 5ta

    5ta Experienced Member

    Occupation:
    DTP'er
    Location:
    West Midlands
    Hi Anthony, Thank you for the response. You are right, it is quite stressful having gotten the win, celebrated with the wife and kids and then to be told there is no record of it on the system. I'm clinging to bits of faith here seeing as your company have been the best experience so far of various companies I have been a customer of. Also, things like the fact that the jackpot did reset therefore it has to be registered on the system somewhere. We are eagerly waiting for the payout so I can fulfill my promise to give the kids some money. It was really good to read your company are accredited here and from the responses above I do feel positive. Scary, nonetheless. Cheers for the response Anthony. Much appreciated.

    Stan
     
  20. Aug 14, 2014
  21. rshkrn

    rshkrn Senior Member

    Occupation:
    unemployed
    Location:
    Asia
    congrats on the win and welcome!!! hope everything gets sorted fast!
     
    1 person likes this.
  22. Aug 14, 2014
  23. 5ta

    5ta Experienced Member

    Occupation:
    DTP'er
    Location:
    West Midlands
    What can I say.... thank you everyone. I have just seen my funds have been paid into my coral account.

    Just showed the kids and wife. ecstatic !

    Thank you Anthony and Coral... that was some scary ish but it is now sorted ! Thank you.
     
    2 people like this.
  24. Aug 14, 2014
  25. Coral Support

    Coral Support I-Gaming Industry Representative

    Occupation:
    Coral Support
    Location:
    Gibraltar
    Jackpot Win!

    Hi Stan,

    Very happy to help and verify your win for you. Once again apologies for the delay and lack of information when you contacted. Our Customer Service agents don't have access to trace Jackpot wins however I've spoken to our supplier and future Jackpot wins of less than £15,000 will be paid automatically to players accounts. I hope that will ensure other players are not inconvenienced in future.

    I have added an additional bonus to your account to say congratulations and I've managed to get this screenshot for you.

    Best of luck and very well done on your win!

    Anthony

    Hello folks: Jackpots.jpg,Aug 14, 2014
     
    4 people like this.
  26. Aug 14, 2014
  27. 5ta

    5ta Experienced Member

    Occupation:
    DTP'er
    Location:
    West Midlands
    Thanks Anthony. The money was transferred via paypal into my bank just a few moments ago. You're a star as is this Casinomeister community. I applaud Coral for being so transparent and am very happy this has all been sorted out and to hear my case has caused an improvement is wonderful news saving others from stress. Again, thank you to you and everyone who responded. This win has made a difference :)

    Stan
     
    1 person likes this.
  28. Aug 18, 2014
  29. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Occupation:
    Homemaker
    Location:
    Bierland
    Hi Stan,

    Thanks for joining us! And as you've found out, lots of excellent information and support here.

    Congrats on your win! :cheers:
     
    2 people like this.
  30. Aug 18, 2014
  31. AlmostFamous

    AlmostFamous Experienced Member

    Occupation:
    Writer
    Location:
    NYC
    Congratulations

    :lolup::lolup:
    Congratulations, nice win!!
    Casinomeister rocks too!!


     
    1 person likes this.

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