Hello folks

[5ta]

Just popping by as instructed to intro myself. My name is Stan from West Midlands, Nr Birmingham.

Hope you are all having a beautiful day. I have joined because I won a progressive jackpot yesterday but something might be wrong.

Wish me luck as I told the wife and kids x

Stan

 

[mimi26]

Hi Stan and welcome congrats on the win (I hope), what and where did you win

 

[5ta]

Hi Mimi. I was on Coral playing treasure island and won over £1,400 playing 40p a spin. they have no knowledge of the win though so are investigating but I have heard nothing today otehr than that. I also took a video to help authenticate. I know there's a forum section around here but am yet to find it lol. It's stressing me out though now.

 

[5ta]

Meant to add a screen shot.

 

[mimi26]

wow sorry but I have no knowledge of their games but I am sure they have a rep here, also sure some members will be along soon to advise you

 

[KasinoKing]

Coral are a very good casino and also Accredited here, which means, that if you do run into any sort of problem, CasinoMeister (or more precisely, Maxd) will help you sort it out - for free!

Pretty sure you wont have any trouble though. Congratulations on your win and Welcome to the Forum!

KK

 

[paul7388]

Nice win and hope you get the cashout soon enough. Great you have the screenshot which shows the win and fact jackpot looks to have reset. Corals a great site and if it was a legit win you should get the winnings no problem. Might take a few days to sort tho as they will need to check out jackpot was won and why its not been credited to your account and that will take time as its not something customer service can do. Hopefully it will be sorted real soon tho.

 

[harrisrando]

Nice win and Welcome to the forum

 

[Coral Support]

Jackpot Query

Hi Stan,

Thanks for your query and apologies for the delay in getting this resolved. I've just checked your account and sent some additional details to our supplier which should allow this to be resolved by close of business today. As per my PM I've added a bonus to your Coral account to apologise for the delay. Unfortunately we have to wait for our supplier to verify Jackpot wins which can lead to unnecessary stress for the player but we will get this verified as soon as we can.

Best regards (and thanks to the other posters for the helpful advice to Stan)

Anthony

 

[5ta]

Hi Anthony, Thank you for the response. You are right, it is quite stressful having gotten the win, celebrated with the wife and kids and then to be told there is no record of it on the system. I'm clinging to bits of faith here seeing as your company have been the best experience so far of various companies I have been a customer of. Also, things like the fact that the jackpot did reset therefore it has to be registered on the system somewhere. We are eagerly waiting for the payout so I can fulfill my promise to give the kids some money. It was really good to read your company are accredited here and from the responses above I do feel positive. Scary, nonetheless. Cheers for the response Anthony. Much appreciated.

Stan

 

[rshkrn]

congrats on the win and welcome!!! hope everything gets sorted fast!

 

[5ta]

What can I say.... thank you everyone. I have just seen my funds have been paid into my coral account.

Just showed the kids and wife. ecstatic !

Thank you Anthony and Coral... that was some scary ish but it is now sorted ! Thank you.

 

[Coral Support]

Jackpot Win!

Hi Stan,

Very happy to help and verify your win for you. Once again apologies for the delay and lack of information when you contacted. Our Customer Service agents don't have access to trace Jackpot wins however I've spoken to our supplier and future Jackpot wins of less than £15,000 will be paid automatically to players accounts. I hope that will ensure other players are not inconvenienced in future.

I have added an additional bonus to your account to say congratulations and I've managed to get this screenshot for you.

Best of luck and very well done on your win!

Anthony

 

[5ta]

Thanks Anthony. The money was transferred via paypal into my bank just a few moments ago. You're a star as is this Casinomeister community. I applaud Coral for being so transparent and am very happy this has all been sorted out and to hear my case has caused an improvement is wonderful news saving others from stress. Again, thank you to you and everyone who responded. This win has made a difference

Stan

 

[The Dude]

Hi Stan,

Thanks for joining us! And as you've found out, lots of excellent information and support here.

Congrats on your win!

 

[AlmostFamous]

Congratulations


Congratulations, nice win!!
Casinomeister rocks too!!

What can I say.... thank you everyone. I have just seen my funds have been paid into my coral account.

Just showed the kids and wife. ecstatic !

Thank you Anthony and Coral... that was some scary ish but it is now sorted ! Thank you.