Hello Casino - beware

mina888

Experienced Member
Hi
Heard some comments about the casino and decided to give them a try.
I was given a link through a reliable source here to use to get the 55 free spins. Long story short, i clicked on the link, which took me to the affiliate site, clicked on where it said (click here to visit hello casino and receive 55 free spins). So i clicked there and it took me to the casino where I registered using a bonus code of tbf55 and went straight to live chat. Basically morog rejected adding the free spins suggesting i used the wrong link. I pasted the link so she can confirm. She said thats the correct link but i registered wrong and i probably didnt read how to sign up according to the site??? She then went on saying but i have a great offer just for you... If you deposit i will add 100% on your deposit.
It took here too long to respond to each chat messages too...
Not a good first impression.
 

syntynyt

kuollut
you know is always recommended to clean cookies before using an affiliate link, this may be the problem.
or she was red in belt area. it happens ;)
 

Azzurri

Banned User
Mina888, you could have added this in the current discussion located here:

http://www.casinomeister.com/forums/showthread.php?t=65670&goto=newpost

As I advised you, CS don't always get it right, as I stated in the other thread, so best thing to do is give the new rep Daniel a chance to address your concerns, and the best way for that to happen is to PM him, or post in the other thread he's been frequenting.

He seems to be trying to do the right thing by us, so let's give him a chance. A lot of reps aren't available over the weekends, so you may have to wait until Monday.

There's absolutely no reason why they shouldn't honor the offer if you signed up using the correct method, and Daniel himself advised others of this offer, and how to get it in the other thread.

I hope Daniel can sort it out for you. ;)
 

Rob802

Newbie member
Mina888, you could have added this in the current discussion located here:

http://www.casinomeister.com/forums/showthread.php?t=65670&goto=newpost

As I advised you, CS don't always get it right, as I stated in the other thread, so best thing to do is give the new rep Daniel a chance to address your concerns, and the best way for that to happen is to PM him, or post in the other thread he's been frequenting.

He seems to be trying to do the right thing by us, so let's give him a chance. A lot of reps aren't available over the weekends, so you may have to wait until Monday.

There's absolutely no reason why they shouldn't honor the offer if you signed up using the correct method, and Daniel himself advised others of this offer, and how to get it in the other thread.

I hope Daniel can sort it out for you. ;)
I joined this casino last night member here gave me link for 50 free spins when i joined it said add bonus code on left add it couldnt find spins asked chat she said i had to log out did so loged back in spins where there
 

DanielHello

Dormant account
Free Spins

'clean cookies before using an affiliate link'

That's spot on! We do give everybody the free spins, however its essential they come in through the correct affiliate.
 

DanielHello

Dormant account
@mina888 If you PM me your username I will add the free spins for you. In order to avoid problems with affiliates we do however give our support instructions not to deviate from the rules.
Its inconvenient that this happens, but its really individual cases that seem to have this problem.
 

mina888

Experienced Member
@mina888 If you PM me your username I will add the free spins for you. In order to avoid problems with affiliates we do however give our support instructions not to deviate from the rules.
Its inconvenient that this happens, but its really individual cases that seem to have this problem.
Hi Daniel
Wow. im impressed. A casino rep who responds on weekends! Pm sent thanks. Also, i tried depositing with my visa but it keeps giving me an error "something went wrong please try again later". I tried asking chat but no one is responding. Is your live chat 24/7? Im using an iPhone if thats relevant.
 

Harry_BKK

Meister Member
CAG
mm1
can somebody provide me the link for the free spins please :)

much appreciated, greets from bkk
Harry :)
 

mac72

Threatening behaviour - PITA
Just signed up with 'Hello'.Checked out all the welcome terms 100£ match 25 times wagering on video slots so seemed ok.Loaded up £100 only to find out afterwards via live chat DOA is a 'cash' game and you cant play it with your bonus- this info not available anywhere else on the site.Immediately withdrew the £100 probably have to wait 5 days to get my money back but won't be touching this outfit with a bargepole.
 

Deeplay

New World Order
webmeister
CAG
mm1
Just signed up with 'Hello'.Checked out all the welcome terms 100£ match 25 times wagering on video slots so seemed ok.Loaded up £100 only to find out afterwards via live chat DOA is a 'cash' game and you cant play it with your bonus- this info not available anywhere else on the site.Immediately withdrew the £100 probably have to wait 5 days to get my money back but won't be touching this outfit with a bargepole.
Quite a number of sites disallow this game as well as few others so its nothing really new. But yes your right I could not find it in the terms and conditions which it should be. Unless the game is not playable meaning it would not launch if you have a bonus. But if it does allow you to play the game on a bonus but the site does not show in the terms that it is disallowed then this needs to be addressed and is wrong. Can imagine how pissed off unsuspecting players would be in playing a banned game based on the fact they were not told in the T&S that it was disallowed. Bad practice imo.

If it is clear in the terms then no problem you can make an informed choice ... but as far as I can see its not. Unless I missed it somewhere ?
 

SpinUk

Senior Member
PABnonaccred
MM
Tbf to Hello, if you look at "allowed games" in their bonus terms its not there. Its also in their terms and conditions.
 

spintee

Ueber Meister
webby
mm2
I canot see NO BONUS terms and looked, It states click here for allowed games but just brings you to T@C with again no rules?

HELLO.jpg
 

psychogene

Senior Member
Might be wrong but I think it shows up if you have a bonus in your account to play with as I remember checking the account tabs when I had a bonus to see the list of games I could play as well as my percentage of wagering done and how much left to wager.

Have not played here recently though and may not again because twice the withdrawal times were longer than a week I had to ask CS what was going on. Did eventually get paid out but time wise its slower than mailing me the cash via snailmail .......
 

spintee

Ueber Meister
webby
mm2
Might be wrong but I think it shows up if you have a bonus in your account to play with as I remember checking the account tabs when I had a bonus to see the list of games I could play as well as my percentage of wagering done and how much left to wager.

Have not played here recently though and may not again because twice the withdrawal times were longer than a week I had to ask CS what was going on. Did eventually get paid out but time wise its slower than mailing me the cash via snailmail .......
I think they jump ship to white-hat gaming, Unsure if still related to Flavidus Limited ? which had the dreaded fenix casino

This will make you laugh from there site, Quick deposits ? I do not think there be many casino still going if there was not QUICK DEPOSITS, & took as long as there withdraws


• Quick Deposits, Fast Withdrawals
We offer a wide range of deposit methods including specific country focused options. If you win, we also make sure you will get your winnings within 24 hours!
 

mac72

Threatening behaviour - PITA
Might be wrong but I think it shows up if you have a bonus in your account to play with as I remember checking the account tabs when I had a bonus to see the list of games I could play as well as my percentage of wagering done and how much left to wager.

Have not played here recently though and may not again because twice the withdrawal times were longer than a week I had to ask CS what was going on. Did eventually get paid out but time wise its slower than mailing me the cash via snailmail .......
That wouldn't be much good as by that time you've already deposited to get the bonus and then found out retrospectively that DOA is not allowed when your under the impression that it is allowed with all the information at your disposal when making the deposit.Rogue practice , i read the terms at length before depositing and thats what i was relying on.Anyway my mistake shouldn't have been anywhere near any casino that wasn't accredited on this site.
 

mac72

Threatening behaviour - PITA
Just found this on another thread : http://www.casinomeister.com/forums/showthread.php?t=65670&page=6

This from their casino rep 29th January 2015 - pretty self explanatory:

Hi,

I know a lot a players might think there is a fly in the ointment, however there really is not!

- Are we definitely allowed to play ALL slots including progressives, and do they ALL count 100% to the wagering requirement?
Yes, you are allowed to play all slots / videoslots including progressives, they all count 100% to the wagering requirement. In our cashier we do provide you with an option to check your wagered amount.

- Is there a max bet restriction on any one spin a player makes, ie. $6, $10 etc?
There is no max bet restriction.

- Is there a max cash out restriction on winnings from the bonus?
There is not max cash out restriction on winnings from the bonus.

- Do you have any ridiculous 'spirit of the bonus' type terms that are universally frowned upon here? Ie. Most slot players vary their stake on each spin, so for example, if I gradually increase or decrease my stake after each individual spin on any one slot, can you then penalize me and confiscate any winnings because of this variation in stakes? Very important.
We will never confiscate your winnings!


Only thing that might affect you, are these limitations we have at the moment:

5.3 Withdrawals are limited to a maximum of EUR 5,000 per 24 hours.
5.4 Withdrawals are limited to a maximum of EUR 50,000 per month.
-Minimum withdrawal is EUR 25

This off course does not apply when you win Mega Moolah
 
Top