Having trouble withdrawing at Rizk or 32red?

Cybetox

Newbie member
PABaccred
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Nov 22, 2020
Location
Northern ireland
I'm sure @rizkaffiliatemanager will explain why they seem to be breaking their LCCP and their own T&C's when he next comes online :)
I talked to live chat all they ask me is do i wish them to send a case to another department , Just seem to be going in circles , This was the only way i could get proper advice on the matter it helps that now i know that its against thier own LCCP and T&Cs so really they shouldnt be stalling me
 

Cybetox

Newbie member
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Joined
Nov 22, 2020
Location
Northern ireland
So update spoke to live chat last night, Got an email this morning from the duty manager shes saying i need to upload a passport, liscence or birth certificate im going to bite the bullet and send them my birth certificate and if they still refusing to let me withdraw what can i do then?
 

irish-ranger

Senior Member
MM
Joined
Sep 1, 2018
Location
United Kingdom
So update spoke to live chat last night, Got an email this morning from the duty manager shes saying i need to upload a passport, liscence or birth certificate im going to bite the bullet and send them my birth certificate and if they still refusing to let me withdraw what can i do then?
Apply for either a provisional driving licence or passport yes there will be a cost but its £1500 your taking about the turn around on your passport shouldn't be anymore than 14 days even tho GOV. CO. UK will tell u different.
 

colinsunderland

Experienced Member
webmeister
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Jan 28, 2016
Location
uk
So update spoke to live chat last night, Got an email this morning from the duty manager shes saying i need to upload a passport, liscence or birth certificate im going to bite the bullet and send them my birth certificate and if they still refusing to let me withdraw what can i do then?
Have you asked them why they are breaching their LCCP and their own T&C's? If so, what did they say?
I would make it a complaint and get an official response from them.
 

Cybetox

Newbie member
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Nov 22, 2020
Location
Northern ireland
Have you asked them why they are breaching their LCCP and their own T&C's? If so, what did they say?
I would make it a complaint and get an official response from them.
They told me to check section 5 for information to why they require me to confirm verification, I told them but paragraph 5.6 says that i dont have to because i was allowed to deposit and play on the site before being asked for anything they keep ignoring it lol
 

colinsunderland

Experienced Member
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MM
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Jan 28, 2016
Location
uk
They told me to check section 5 for information to why they require me to confirm verification, I told them but paragraph 5.6 says that i dont have to because i was allowed to deposit and play on the site before being asked for anything they keep ignoring it lol

Have you sent the rep a PM?
 

dpp00

Experienced Member
Joined
May 19, 2012
Location
uk
So update spoke to live chat last night, Got an email this morning from the duty manager shes saying i need to upload a passport, liscence or birth certificate im going to bite the bullet and send them my birth certificate and if they still refusing to let me withdraw what can i do then?

just out of interest birth certs are public records so anyone can get anyones they like / personally id just send it get paid then decide weather

you want to play there or not /on a cautious note when rizk and guts asked me for kyc/sow they wouldn't accept my bank statement as proof of address so we parted company,
 

Cybetox

Newbie member
PABaccred
Joined
Nov 22, 2020
Location
Northern ireland
So update spoke to live chat last night, Got an email this morning from the duty manager shes saying i need to upload a passport, liscence or birth certificate im going to bite the bullet and send them my birth certificate and if they still refusing to let me withdraw what can i do then?

just out of interest birth certs are public records so anyone can get anyones they like / personally id just send it get paid then decide weather

you want to play there or not /on a cautious note when rizk and guts asked me for kyc/sow they wouldn't accept my bank statement as proof of address so we parted company,
Wouldnt accept my bank statement either, But they accepted my ground rates letter as proof of address, Probally got excited im a home owner think ill deposit alot :p haha
 

Cybetox

Newbie member
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Joined
Nov 22, 2020
Location
Northern ireland
I just want you to tell me if i upload this Birth Certificate that ill be fully verified because its an important document i want to make sure before i upload it
Kelly: Yes William, as soon as your Birth Certificate is reviewed and approved you will be verified.


I just need to wait on mum sending me pic of it, She isnt home atm im so frustrated that they are using these stall tactics
 

Gaz237

Ueber Meister
MM
Joined
May 8, 2014
Location
chelmsford UK
I just want you to tell me if i upload this Birth Certificate that ill be fully verified because its an important document i want to make sure before i upload it
Kelly: Yes William, as soon as your Birth Certificate is reviewed and approved you will be verified.


I just need to wait on mum sending me pic of it, She isnt home atm im so frustrated that they are using these stall tactics

They asked for your birth certificate a week ago.

I advised you to send it, otherwise you would not get paid.

They are in breech of their LCCD code and T&C's, but none of that was going to get you paid in a timely fashion.
 

Cybetox

Newbie member
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Joined
Nov 22, 2020
Location
Northern ireland
They asked for your birth certificate a week ago.

I advised you to send it, otherwise you would not get paid.

They are in breech of their LCCD code and T&C's, but none of that was going to get you paid in a timely fashion.
Well i just sent them my birth certificate , Which was a whole pain i went into my account identification settings and tried for about 30 minutes to get it to accept my birth certificate upload, Which was asking for an expiry date as its a Birth cert it doesnt have one, So had to send it to them via email which god only knows how long they actually take to open
 

Cybetox

Newbie member
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Joined
Nov 22, 2020
Location
Northern ireland
They declined first picture i sent them as it was blurry but surely this is easily readable Ive only covered it in this picture i sent them the full picture unedited
 

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spoo42

Senior Member
Joined
Nov 24, 2017
Location
Earth
I know some can be fussy if its not corner to corner or something like that maybe.

I got my rizk account verified 2-3 years ago using my birth certificate - which i was happy to give, as i dont have any photo id. Went fine. :)
 

Cybetox

Newbie member
PABaccred
Joined
Nov 22, 2020
Location
Northern ireland
I know some can be fussy if its not corner to corner or something like that maybe.

I got my rizk account verified 2-3 years ago using my birth certificate - which i was happy to give, as i dont have any photo id. Went fine. :)
The email team accepted it after declining the first one i sent, So hopefully they approve it soon
 

nuera007

Experienced Member
Joined
Aug 26, 2012
Location
ginland
Im just wondering that how do you prove everywhere else that you are you? If you dont have any picture ID. In finland you dont get anything if you dont have ID. You cannot even get your packet from post office withoud valid picture ID.
 

colinsunderland

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Jan 28, 2016
Location
uk
Im just wondering that how do you prove everywhere else that you are you? If you dont have any picture ID. In finland you dont get anything if you dont have ID. You cannot even get your packet from post office withoud valid picture ID.
The uk isn't like that as we don't have mandatory ID. I can genuinely get a mortgage with less ID than casinos require.
 

irish-ranger

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Sep 1, 2018
Location
United Kingdom
The uk isn't like that as we don't have mandatory ID. I can genuinely get a mortgage with less ID than casinos require.
Well your lucky mate I've just bought a new house and with zero mortgage yesterday I had to go to the selling agents office and supply Orginal copy's of passport/latests bank statement and 2 proofs of address for some sort of AML check.
The same with the couple who bought my house had to provide the same docs...
 

colinsunderland

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uk
Well your lucky mate I've just bought a new house and with zero mortgage yesterday I had to go to the selling agents office and supply Orginal copy's of passport/latests bank statement and 2 proofs of address for some sort of AML check.
The same with the couple who bought my house had to provide the same docs...
Yes because you had photo ID, but the banks can over ride it and get extra proofs, like p60's letters from government departments if you don't have photo ID.
 

colinsunderland

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Location
uk
Actually just seen you were paying cash, that possibly had something to do with it, if you get a mortgage then they know the SoF so they (and the solicitor) just have to confirm identity, which doesn't require photo ID. For the funds they can assume the mortgage company has already done it's checks, again, doesn't require photo ID, however, paying cash will set alarm bells off and require further checks.
 

irish-ranger

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MM
Joined
Sep 1, 2018
Location
United Kingdom
Actually just seen you were paying cash, that possibly had something to do with it, if you get a mortgage then they know the SoF so they (and the solicitor) just have to confirm identity, which doesn't require photo ID. For the funds they can assume the mortgage company has already done it's checks, again, doesn't require photo ID, however, paying cash will set alarm bells off and require further checks.
Yes well the cash is coming from the sale of my present house with the equity wiping out any need for another mortgage.
 
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