Having trouble withdrawing at Rizk or 32red?

Cybetox

Newbie member
PABaccred
Joined
Nov 22, 2020
Location
Northern ireland
I signed up to rizk and with the 10 free spins from their wheel i won £30 so i went onto Reactoonz and did £1 spins and hit a gargatoon for £1800 i had already deposited £10 to get thier welcome bonus , I think they want me to send Photo ID but i dont have anyway to do so right now , Ive sent them pictures of my bank card with numbers blacked out and my bank statement , The guy on live chat asked if i had a birth certificate but im hesitant to send it due to it being a very important document .

Also 32Red it says im fully verified i deposited £20 and hit a bonus on bonaza for £1998.20 i requested to withdraw £1500 but ive only deposited £132 in total since i made my account, There shouldnt be any problems with that right?
 

Gaz237

Ueber Meister
MM
Joined
May 8, 2014
Location
chelmsford UK
Your going to have to send some form of ID or your not getting paid. Surely they only want a picture of your birth cert?.

No different to sending a pic of your passport or driving license if you had one. They have just about the same info.

32 Red should be ok.
 

paul7388

Ueber Meister
MM
Joined
Jan 8, 2014
Location
glasgow scotland
32Red verified me many years ago and never asked for ID as they used electronic verification so if they told you you were verified it should be fine.

Most foreign casinos all ask for you to send ID.

Will be safe enough. If i were you and they were accepting a Birth Certificate i would jump at it and send it right away. Amazing how many casinos will not budge and insist on Photographic ID. Your choice but if you want paid best to send them photo of Birth Certificate since they are accepting that. Last thing is you wanting them to decide since you won't send it that they change their stance and demand photo ID.
 

Cybetox

Newbie member
PABaccred
Joined
Nov 22, 2020
Location
Northern ireland
32Red verified me many years ago and never asked for ID as they used electronic verification so if they told you you were verified it should be fine.

Most foreign casinos all ask for you to send ID.

Will be safe enough. If i were you and they were accepting a Birth Certificate i would jump at it and send it right away. Amazing how many casinos will not budge and insist on Photographic ID. Your choice but if you want paid best to send them photo of Birth Certificate since they are accepting that. Last thing is you wanting them to decide since you won't send it that they change their stance and demand photo ID.

My mum has my birth certificate so ill have to borrow it or take a photo in next couple of days, Im 30 years old and live alone she lives few miles away so , Defintely getting it because £1500 is quite a bit of money for me, In total i withdrew £3030 from 2 casinos i only had a spare £30 before that i could afford to gamble with so even one set of the £1500 will help massively to buy mum something nice for christmas .

Thanks for the help guys ill be sure to get birth certificate tomorrow and send it to them, Hopefully they can verify my proof of address in meantime as i already sent that to them
 

SueGill

Newbie member
Joined
Nov 11, 2020
Location
Hertfordshire
I am having trouble withdrawing too. They are saying the copies of my UK passport and driving licence are not clear enough. They don't seem to realise that all UK passports and driving licences issued in the last five years or so are intentionally difficult to copy due to the holographic image which overlays the photograph. I can't make it any clearer because the UK government doesn't want anyone to be able to make clear copies. Very frustrating. They should not accept deposits until they are satisfied that proof of ID provided is acceptable. Only when you try to withdraw do they say this (and only when I contacted them to ask about the delay). Once I get my money, I'll go back to 32Red.
 

colinsunderland

Experienced Member
webmeister
MM
Joined
Jan 28, 2016
Location
uk
I am having trouble withdrawing too. They are saying the copies of my UK passport and driving licence are not clear enough. They don't seem to realise that all UK passports and driving licences issued in the last five years or so are intentionally difficult to copy due to the holographic image which overlays the photograph. I can't make it any clearer because the UK government doesn't want anyone to be able to make clear copies. Very frustrating. They should not accept deposits until they are satisfied that proof of ID provided is acceptable. Only when you try to withdraw do they say this (and only when I contacted them to ask about the delay). Once I get my money, I'll go back to 32Red.

Their LCCP states they cannot stall a withdrawal for KYC purposes, if they could have reasonably asked for the documents sooner. I don't know the details of your account so can't say if they could or not, but I would contact the rep.
When you say you are making copies, what exactly do you mean? Have you took a photo of them and sent them over?
 

Cybetox

Newbie member
PABaccred
Joined
Nov 22, 2020
Location
Northern ireland
I still cant withdraw the money from rizk they are refusing to procress my withdrawl and stalling due to kyc ive provided all the documents i have to hand but they still arent letting me withdraw can someone tag the rep so i can get help to process the withdrawl its been 5 days now, Ive explained to them that i just havnt had photo ID for over 20 years but ive provided proof of address and proof of bank card which is the one i deposited with, 32Red was really straight forward they processed the withdrawl and i had the £1500 24 hours later sitting in my bank, Its not like £1500 from Rizk is a small amount i didnt break any rules i signed up, Deposited 10 hit a bonus on the 10 free spins on book of dead then used the 40-50 quid i got from that on reactoonz and hit a £1800ish gargatoon , I tried to get an electoral identity card and the office is closed due to the corona and online is asking for a signed letter to get the card, Why should i be paying near £100 for a passport i aint going to travel , I just want the winnings which i won fairly
 

mina1929

Meister Member
Joined
Jun 13, 2015
Location
Universe
I still cant withdraw the money from rizk they are refusing to procress my withdrawl and stalling due to kyc ive provided all the documents i have to hand but they still arent letting me withdraw can someone tag the rep so i can get help to process the withdrawl its been 5 days now, Ive explained to them that i just havnt had photo ID for over 20 years but ive provided proof of address and proof of bank card which is the one i deposited with, 32Red was really straight forward they processed the withdrawl and i had the £1500 24 hours later sitting in my bank, Its not like £1500 from Rizk is a small amount i didnt break any rules i signed up, Deposited 10 hit a bonus on the 10 free spins on book of dead then used the 40-50 quid i got from that on reactoonz and hit a £1800ish gargatoon , I tried to get an electoral identity card and the office is closed due to the corona and online is asking for a signed letter to get the card, Why should i be paying near £100 for a passport i aint going to travel , I just want the winnings which i won fairly

I wonder if you can send them a photo of yourself holding your Birth certificate or other document. There's photo evidence then, worth a try :)
 

Gaz237

Ueber Meister
MM
Joined
May 8, 2014
Location
chelmsford UK
I still cant withdraw the money from rizk they are refusing to procress my withdrawl and stalling due to kyc ive provided all the documents i have to hand but they still arent letting me withdraw can someone tag the rep so i can get help to process the withdrawl its been 5 days now, Ive explained to them that i just havnt had photo ID for over 20 years but ive provided proof of address and proof of bank card which is the one i deposited with, 32Red was really straight forward they processed the withdrawl and i had the £1500 24 hours later sitting in my bank, Its not like £1500 from Rizk is a small amount i didnt break any rules i signed up, Deposited 10 hit a bonus on the 10 free spins on book of dead then used the 40-50 quid i got from that on reactoonz and hit a £1800ish gargatoon , I tried to get an electoral identity card and the office is closed due to the corona and online is asking for a signed letter to get the card, Why should i be paying near £100 for a passport i aint going to travel , I just want the winnings which i won fairly

You would of been electronically verified by 32 Red at a guess.

I wonder if you can send them a photo of yourself holding your Birth certificate or other document. There's photo evidence then, worth a try :)

How do they know it's his birth certificate and his card?.

Could be playing with his brothers or friends ID.

Hence they want an official form of photo ID.

Otherwise it could come back and bite them if they don't carry out proper KYC.
 

Cybetox

Newbie member
PABaccred
Joined
Nov 22, 2020
Location
Northern ireland
You would of been electronically verified by 32 Red at a guess.



How do they know it's his birth certificate and his card?.

Could be playing with his brothers or friends ID.

Hence they want an official form of photo ID.

Otherwise it could come back and bite them if they don't carry out proper KYC.
They only asked for documents 3 days after i tried to withdraw the money tho , It even states in their LCCP that they cannot stall a withdrawl for KYC reason as they didn't ask for documents at any time before that
 

Gaz237

Ueber Meister
MM
Joined
May 8, 2014
Location
chelmsford UK
They only asked for documents 3 days after i tried to withdraw the money tho , It even states in their LCCP that they cannot stall a withdrawl for KYC reason as they didn't ask for documents at any time before that

They can't stall, but in the real world they can and do.

They want you fully verified before paying you, as your more likely to spend your winnings back with them.

If they pay you now, they have zero chance.
 

Cybetox

Newbie member
PABaccred
Joined
Nov 22, 2020
Location
Northern ireland
They can't stall, but in the real world they can and do.

They want you fully verified before paying you, as your more likely to spend your winnings back with them.

If they pay you now, they have zero chance.
I withdrew another £500 on 32Red tonight so its not like i havn't got money , Was able to buy a 4k monitor for my ps5 and new vape mods and buy £400 of christmas presents, I hit a £678 on starclusters at £1 stake tonight , I was going to use this money to buy myself a few new games on ps5 , I usually only deposit £50 a month on the slots , I have no intentions on spending £1500 back on rizk honestly , I might do £50-100 but i can control within my limits , I understand that they want to stall me and asking for my KYC eyes probally light up when they became aware i just don't have Photographic ID so they can stall me for ages, If the uk electoral office was open i could get Photo ID without any hassle within a week unfortunatly its closed in my town tho :(
 

colinsunderland

Experienced Member
webmeister
MM
Joined
Jan 28, 2016
Location
uk
They can't stall, but in the real world they can and do.

They want you fully verified before paying you, as your more likely to spend your winnings back with them.

If they pay you now, they have zero chance.

Unfortunately for them their own terms say different

5.6 We are required to undertake verification of your age, identity and address. In the case of GB players, if such verification is not completed electronically on registration to our satisfaction, before allowing you to play or to deposit any funds into your Player Account we are required to collect documentation from you in accordance with Clause 5.8.

So they shouldn't have allowed a deposit or play if verification failed, and by doing so are in breach of their T&C's. By allowing play, they have, in my view, admitted verification was ok, and should pay him.
 

Cybetox

Newbie member
PABaccred
Joined
Nov 22, 2020
Location
Northern ireland
Good luck - I hope you find a happy resolution :thumbsup:
Thanks mate, Im just hoping its solved quickly, Ive honestly no problem providing photo ID when the electoral office opens again but its a real drag because its not open due to corona virus , Could of got Photographic ID very easily if wasnt for the virus :(
 
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