Having trouble withdrawing at Rizk or 32red?

[Cybetox]

I really need thier Rep to sort this live chat just keeps saying okay ill check account, Okay well send this further to relevant team, Then relevant team emails me in few hours and just says oh we cant do anything if you dont send documents, They keep ignoring my claim of them breaking the LCCP if this isn't solved by 5th of december ill probally try opening a PAB as im really not getting anywhere right now, I dont understand how im being asked for prove my address even they accepted my proof of address already , And now ive gotta walk 2 miles to take a photograph of me holding my birth certificate only for them to make some new request after i comply with thier request, Next they are going ask me to stand next my house with the door number lol

 

[Cybetox]

Sent them a photo of me holding birth certificate that was all good, Now they want a picture of me holding bank statements, I feel like there just seeing how far ill go to verify me now , I am really ashamed of how bad this verification is

 

[Steviedoo]

Sent them a photo of me holding birth certificate that was all good, Now they want a picture of me holding bank statements, I feel like there just seeing how far ill go to verify me now , I am really ashamed of how bad this verification is

absolutely ridiculous.

Where is the rep? @Casinomeister isnt that one of the conditions for being accredited here is to have an active rep?

 

[Cybetox]

absolutely ridiculous.

Where is the rep? @Casinomeister isnt that one of the conditions for being accredited here is to have an active rep?

I was discussing how im meant to get a goverment document birth certificate to be readable while holding a piece of paper with the date on it as well she suggested i held it with my chin, I feel like im audition for a circus right now , All this for £1500 withdrawal not even £5k

 

[irish-ranger]

I was discussing how im meant to get a goverment document birth certificate to be readable while holding a piece of paper with the date on it as well she suggested i held it with my chin, I feel like im audition for a circus right now , All this for £1500 withdrawal not even £5k

They were prob all standing in the back ground have a good laugh at yer norn iron brogue

 

[Cybetox]

They were prob all standing in the back ground have a good laugh at yer norn iron brogue

Probally but i got my friend with his very high quality pixel camera phone to take photos after trying myself for half an hour and failing, You can even read the words outta book on the photos he took, So if they turn down either i've sent then theres something fishy going on as i looked at both photos and can read every single word on both documents, Can even see a 1mm grey hair on my head lol

 

[Cybetox]

I think we can all agree they shouldn't decline these photos as theres nothing wrong with the image in my opinion anyway the full image unedited is much closer looking and text is bigger/readable but you can see quality of image is high

 

[SueGill]

I think we can all agree they shouldn't decline these photos as theres nothing wrong with the image in my opinion anyway the full image unedited is much closer looking and text is bigger/readable but you can see quality of image is high

I would suggest, after you get your money, that you move on to a different casino. This is just ridiculous.

 

[irish-ranger]

I think we can all agree they shouldn't decline these photos as theres nothing wrong with the image in my opinion anyway the full image unedited is much closer looking and text is bigger/readable but you can see quality of image is high

Definitely a carrot cruncher from the back end of Co.Tryone yup and the docs look clear but seriously mate I'd apply for the passport and play them at their own game.
I renewed mine over the lock down and the turn around was 14 days another member had the same issue with another casino for a 30k cash out she applied and had it in 14 days also I'll try and find the thread

 

[colinsunderland]

Still no response from the rep @LadyJelena

 

[Cybetox]

So i was speaking to live chat and she said that my account from her end now looks fully verified and i just need to wait until the account updates and completes the verification i sent yesterday, Will keep you all posted but from what live chat said that my proof of address, face verification, card and bank are all verified from what she can see on her end as the 2 photos i sent were both approved , But wont hold my breath just yet but seems to sound better than what previous live chat/verification were asking as usually verification was emailing me asking me to send other stuff during other documents being processed , Althought the last 2 photos have taken 30 hours so far since sent them

 

[Cybetox]

Well its 7pm the next day , And this is what my account still says in regards to verification, They keep saying im fully verified now on live chat but arent sure why my withdrawal hasnt been approved yet and they just feed me on circles saying ill receive an email when they know more but had zero response apart from live chat , All im getting out of my account information is the documents are still processing but live chat keep saying the documents were approved on wednesday night, Surely there stalling now or something how hard can it be to change my account status to verified, I honestly feel like they are trying to find reasons to not pay out now.

 

[Cybetox]

I would like to report happily that this matter has now been resolved and i have recieved the payment for the full amount

 

[colinsunderland]

Well done

@Casinomeister another non responsive rep

 

[Cybetox]

Well done

@Casinomeister another non responsive rep

I signed up to gamstop cause i just cant be annoyed with all these casinos verification and doing what they want save myself some hastle i dont gamble often but when i do , To be basically asked for my entire life documents to withdraw is a pain in ass lol

 

[samdog21]

Hi all well, well Iam fully verified at risk for along time, i stopped playing there due to their outages, bank wire fees, then a few months ago after new take over, or same company who the fuck knows, they srat to use world pay as payment provider for canadians, I withdrew from their a few times under 24hrs in bank account, now back to their same old bullshit, 6 days since withdraw, and support says now, can take 8days fuck off to that, iam venting because they're is no rep here or hes listed as aWol . What horse shit casinos
are turning into, fuck I would hate to have to verify now At risk, I want my fucking withdraw. Not 8days ,even casinos from the pit of hell, pay faster.

 

[hhhelllo]

Yeah since their affiliate manager put me in contact with the right person, much better than it was if I encounter a situation. Which almost never happens at rizk. Just dont play the money and you will get paid. It makes no sense to do that to a player. It kills all the fun and it becomes stressful and frustrating. Rizk is bml now so don’t expect geniuses from their regular support. I really don’t get it though... they paid instantly everytime. Another bml casino handled one of my withdrawal like complete uninformed and barely retarded incompetent last week. I will never play there again. Only once is enough for me. You should be done with them by now IMO. If everybody would do that, their regular support would eventually improve. But taking gamblers for granted is such an easy task and has no repercussion whatsoever. Accept deposit, take the customers money, if he wins well... put staff so bad at their job that losing the money back will feel like a better choice than actually suffering mentally trying to comply to ridiculous demands over and over again. Repeat.

 

[hhhelllo]

Hi all well, well Iam fully verified at risk for along time, i stopped playing there due to their outages, bank wire fees, then a few months ago after new take over, or same company who the fuck knows, they srat to use world pay as payment provider for canadians, I withdrew from their a few times under 24hrs in bank account, now back to their same old bullshit, 6 days since withdraw, and support says now, can take 8days fuck off to that, iam venting because they're is no rep here or hes listed as aWol . What horse shit casinos
are turning into, fuck I would hate to have to verify now At risk, I want my fucking withdraw. Not 8days ,even casinos from the pit of hell, pay faster.

Why don’t you use muchbetter buddy? 5 seconds withdrawals at rizk. Its an ewallet that can de funded with an e transfer and the only fee you pay is 4$ when you make an etransfer withdrawal request. All free if casino pays the currency exchange fee like rizk so the transactions are in CAD. Bitstarz used to process in EUR but they corrected it. Dont use it if EUR is used though. 7% of deposits and withdrawals with no cap. My 3500 cashout at ojo was a suprise since they use cad for deposits and eur for cashouts. 250$ fee lol

 

[samdog21]

Why don’t you use muchbetter buddy? 5 seconds withdrawals at rizk. Its an ewallet that can de funded with an e transfer and the only fee you pay is 4$ when you make an etransfer withdrawal request. All free if casino pays the currency exchange fee like rizk so the transactions are in CAD. Bitstarz used to process in EUR but they corrected it. Dont use it if EUR is used though. 7% of deposits and withdrawals with no cap. My 3500 cashout at ojo was a suprise since they use cad for deposits and eur for cashouts. 250$ fee lol

Wow 250 hurts brother, ty for info,

 

[EkJR]

Is this still happening? In LCCP it states that a casino cannot stall a withdrawal if they ask for ID after the withdrawal has been placed. Had this "fully verified" message somewhere before and then was asked for ID, proof of address and copy of bank card. What's so hard for these companies...either blanket ask everyone at the start or dont ask at all.

 

[Klaaiboer]

What exactly are the definitions of an "active rep".........?

Anyway, I'm glad you finally got what you deserved.......

 

[Cybetox]

What exactly are the definitions of an "active rep".........?

Anyway, I'm glad you finally got what you deserved.......

Ill just chalk it up as a learning experience, i won 1900ish with the free 10 spins they gave me for depositing £10er didnt even use the 10er before i won the 1900 with the free 10 spins won 40 or something of book of dead was only playing for fun tbh , So did £1 on reactoonz and hit a ton of pinks with garga and it hit 1900 ended up withdrawing and getting £1500 so cant say i didnt have fun playing about with the 400 i didnt withdraw , Well im on gamstop now so thats me done with gambling till may 2021 , Honestly if rizk didnt take me over 20 days to withdraw i would of still did an odd 10-20 quid but it really just annoyed me that i completely blacklisted myself and honestly dont mind if i never play slots again heard gamstop makes it hard to get back onto 32red tho, which i wouldnt mind as everytime i withdrew they were fast and hassle free

 

[Playford7]

Ill just chalk it up as a learning experience, i won 1900ish with the free 10 spins they gave me for depositing £10er didnt even use the 10er before i won the 1900 with the free 10 spins won 40 or something of book of dead was only playing for fun tbh , So did £1 on reactoonz and hit a ton of pinks with garga and it hit 1900 ended up withdrawing and getting £1500 so cant say i didnt have fun playing about with the 400 i didnt withdraw , Well im on gamstop now so thats me done with gambling till may 2021 , Honestly if rizk didnt take me over 20 days to withdraw i would of still did an odd 10-20 quid but it really just annoyed me that i completely blacklisted myself and honestly dont mind if i never play slots again heard gamstop makes it hard to get back onto 32red tho, which i wouldnt mind as everytime i withdrew they were fast and hassle free

With all due respect with your gambling habits id quit mate.