Rushmore Group Removed From Accredited Casino Section
This sucks. I hate it when a casino group screws up so much that they get booted from the site. Here is what happened: just a few days ago, a member in our forum reported that he was locked out of his casino account at Rushmore. It turns out that his account was considered "dormant" since it had been nearly two years since he last logged into his account. The casino, like many others, has a policy stated in their terms and conditions that accounts that have no activity for over 180 days are closed and the player forfeits his balance. This player supposedly had 1-2k still in his account - and now it's gone. The thing is, the casino never made an attempt to remind the player that the account was approaching dormancy. They just closed his account and that was that. They stated that they were not going to budge on this.
The bottom line is - is this fair? I understand that dormant accounts can pose logistical problems, and yes, there isn't a reason why these accounts aren't closed. But the casino should notify the member beforehand, and if the member comes back, the casino should offer to open the account back up with the original cash balance. To not do this is unfair in my opinion, and is unbecoming of an "Accredited Casino".
The problem was exacerbated by the operator's silence. Not a peep. The only person communicating with us is their casino manager, who seems to be caught between a rock and a hard place. I had the same problem when I was inquiring about the complaints from players springing up in our forum concerning late payments. Now there is talk of delayed payments to affiliates. One PAB from an affiliate has been filed - no response from the affiliate manager yet.
So they are off the site, and consider this a warning shot across the bow. I hope the casino administration comes to its senses and realizes that I don't care that they don't care about being listed at the site. But the players do - as well as many affiliates.
This also prompted me to add a term to the standards of Casinomeister Accredited Casinos:
Must not implement terms that can be construed as "unfair" towards the player.
That's one term I never thought I would have to add.
Get your act together Rushmore.