1. By continuing to use the site, you agree to the use of cookies .This website or its third-party tools use cookies, which are necessary to its functioning and required to achieve the purposes illustrated in the cookie policy.Find out more.
    Dismiss Notice
  2. Dismiss Notice
  3. Follow Casinomeister on Twitter | Facebook | YouTube | Casinomeister.us US Residents Click here! |  Svenska Svenska | 
Dismiss Notice
REGISTER NOW!! Why? Because you can't do diddly squat without having been registered!

At the moment you have limited access to view most discussions: you can't make contact with thousands of fellow players, affiliates, casino reps, and all sorts of other riff-raff.

Registration is fast, simple and absolutely free so please, join Casinomeister here!

Resolved Rushmore- sucky rule to confiscate funds

Discussion in 'Casino Complaints - Non-Bonus Issues' started by elscrabinda, Oct 13, 2009.

    Oct 13, 2009
  1. elscrabinda

    elscrabinda Experienced Member PABnorogue PABnoaccred

    Occupation:
    jvonsofdmpvs
    Location:
    Oxford
    I remembered a couple of days ago that i had a Rushmore account from a while back and tried to log on. I vaguely remembered some problem with fax back forms etc (probably my laziness) meaning i hadn't withdrawn and so I was expecting to see a healthy balance in there (1 or 2 thousand). Instead I got an error message saying that i'm not allowed to log in. I emailed and was told that after 180 days accounts are closed. Fine, I thought- what happens to my money? Apparently its "forfeited to the company".

    Sure enough- its in their terms, so they can do what they like, but imo it is a nonsense rule which serves no purpose but to give them an excuse to confiscate money. Particularly as I received no warning before it happened, no "where have you been?" courtesy email, just a nasty taste in my mouth.
     
  2. Oct 13, 2009
  3. Nifty29

    Nifty29 Dormant account

    Occupation:
    PAID CASINO SHILL
    Location:
    Turn right, then right. then right again
    Well it is, as you say, in their terms which you accept when you register so the casino is not at fault here.

    Given you left "1 or 2 thousand" for over 6 months Im figuring you don't/did'nt need it, so you'll just have to write this one off unfortunately.

    You will find almost all casinos have this term or one very similar.
     
    1 person likes this.
  4. Oct 13, 2009
  5. chuchu59

    chuchu59 gambling addict CAG PABnonaccred

    Occupation:
    EXECUTIVE
    Location:
    SOMEWHERE IN ASIA
    That's rogue behavior. They can close accounts if they like as per their terms but the money must be returned either to your original depositing method and if it's not possible to a withdrawal method agreed by both parties minus processing fees.

    Press on with it. Dont let them get away with your money. Send a mail to them asking for your money together with your faxback forms (dont be lazy this time). Remember, they dont have the right to confiscate your funds though they can stop you from playing.
     
    3 people like this.
  6. Oct 13, 2009
  7. Louise

    Louise Dormant account

    Occupation:
    Rushmore, Cherry Red and Slots Oasis Rep, CS & acc
    Location:
    Right here
    Hi all,

    This players account was last logged in to back in December 2008.

    As stated in our terms and conditions:

    xxxwww.rushmoreonline.com/TermsAndConditions

    Kind regards,

    Louise
    Rushmore, Cherry Red & Slots Oasis Rep.
     
  8. Oct 13, 2009
  9. chuchu59

    chuchu59 gambling addict CAG PABnonaccred

    Occupation:
    EXECUTIVE
    Location:
    SOMEWHERE IN ASIA
    Things are done for a reason. The terms should also be there for a reason. If you had incurred costs for maintaining the account deduct maintenance fees from his balance by all means. However, this is not the way to behave for a proper casino. What detriment is there to you that renders you to take the action of confiscating funds. None. Simply because someone forgets that he/she still had a balance in the account does not mean you can gobble the money. I am sorry but imo this is pure rogue behavior. Whether this is in the terms or not will not alter that fact.
     
    6 people like this.
  10. Oct 13, 2009
  11. classymom

    classymom Registered

    Occupation:
    Customer Service
    Location:
    Port St lucie Florida
    I understand its in the terms - but couldnt an email at least be sent as a courtesy to alert customer they were close to losing their balance.
     
    1 person likes this.
  12. Oct 13, 2009
  13. GGW Laurie

    GGW Laurie Dormant account

    Occupation:
    Self Employed
    Location:
    In the Beautiful South !!
    I agree, that would be within reason , people sometimes forget, i know i have and went back after a year and my money was still there, i think an email would be better on the casinos part,its better to get an old player coming back than to piss one off and take his money...............laurie
     
    1 person likes this.
  14. Oct 13, 2009
  15. elscrabinda

    elscrabinda Experienced Member PABnorogue PABnoaccred

    Occupation:
    jvonsofdmpvs
    Location:
    Oxford
    Whether thats true or not (I don't think it is) i've not heard of any enforcing it. Its certainly true that almost all casinos have a "we reserve the right to do anything we like" clause, but i'm sure you agree that that should not be used as an excuse by reputable casinos to justify disreputable behaviour. I'm not accusing Rushmore of doing anything criminal, I'm just saying that this kind of behaviour in my opinion is not the hallmark of a reputable casino.
     
  16. Oct 13, 2009
  17. Mouche12

    Mouche12 Kitty Lover PABnononaccred PABnonaccred PABnoaccred

    Occupation:
    Translator and facilities manager
    Location:
    Amsterdam
    In consumer matters, a term may be deemed excessive or unreasonable. IMO, this is definitely the case here since, as stated above, it is only fair to deduct any costs that were made in holding the customer's account. I believe Party Casino does this for inactive accounts holding a balance, which is actually a small amount, and they inform their customers of doing so. Closing an account due to inactivity is of course alright, but it is the confiscation of funds that is all wrong. The term to which Rushmore applies must be deemed unreasonable, and I think it can be successfully contested before a court of law. I hope MaxD (PAB) can sort it out for you.
     
    1 person likes this.
  18. Oct 13, 2009
  19. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Occupation:
    Homemaker
    Location:
    Bierland
    Well, we're not lawyers - never claimed to be, and this is a common term that's posted in most terms and conditions. Hell, the casinos licensed in Malta turn the winnings over to the LGA after 180 days :p

    When you sign up at an online casino, you agreed to the terms. It's your responsibility to abide by them whether you think they are fair or not. If you don't like them - don't sign up. It's pretty simple.
     
    2 people like this.
  20. Oct 13, 2009
  21. silcnlayc

    silcnlayc Just one more spin pleez! CAG MM PABnonaccred PABaccred

    Occupation:
    IT Director of Operations
    Location:
    Left Hungary
    Costs

    There are costs involved in maintaining an opened account. Just as most bank charges monthly fees, it takes manpower to reconcile their ledgers and find where it is not balancing out, when there is money "floating" around for many months, and when no activity is made in the account, it becomes a writeoff.

    I agree there should be an email saying something to the effect of confiscations for inactivity within x amount of days, but it is in their T&C
    's.

    Let me say this, I do not agree with the policy, but it is in writing.

    .
     
  22. Oct 13, 2009
  23. Mouche12

    Mouche12 Kitty Lover PABnononaccred PABnonaccred PABnoaccred

    Occupation:
    Translator and facilities manager
    Location:
    Amsterdam
    True, just a paralegal, but based on what I have seen at international law firms in the field of consumer law, I believe this is definitely an unreasonable term that can be contested successfully. The principle of fairness and reasonableness is an important legal principle and it definitely applies in this case. Seek legal assistance.
     
  24. Oct 13, 2009
  25. elscrabinda

    elscrabinda Experienced Member PABnorogue PABnoaccred

    Occupation:
    jvonsofdmpvs
    Location:
    Oxford
    Almost every casino has the "we reserve the right" clause. Using your logic noone then has any grounds for complaint about anything a casino does as they have "agreed to the terms". Being accredited here should, in my opinion, mean that players can expect that though such terms exist, they will only be enforced with good reason, fairly, and not solely used as an excuse for confiscating balances. Unless Louise/Rushmore can come up with a better reason than "we're allowed to" for doing this I will continue to consider it unjustified
     
  26. Oct 13, 2009
  27. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Occupation:
    Homemaker
    Location:
    Bierland
    One thing everyone needs to remember - these are winnings, right? Not the actual funds that the player deposited - so in other words, the player is not out of pocket.

    I would consider this unfair if the casino wiped the account clean and included deposited funds, but from what I can tell, this didn't happen.
     
    1 person likes this.
  28. Oct 13, 2009
  29. jas2587

    jas2587 Ueber Meister

    Occupation:
    none
    Location:
    FL
    all tho I dont agree with the taking all of the cash closing the account either

    it has been 10 months that the account was doormat
    dead no 1 logging in

    maybe if you had a unexplained illness that lasted 10 months
    or family illness that prevented you from playing it would
    make more sense

    it made up my mind on these casino's tho

    Good Luck
    Cindy:)
     
    Last edited: Oct 13, 2009
  30. Oct 13, 2009
  31. elscrabinda

    elscrabinda Experienced Member PABnorogue PABnoaccred

    Occupation:
    jvonsofdmpvs
    Location:
    Oxford
    Without wanting to be facetious, how do you end up with "1 or 2 thousand" in your account without depositing? I guess I could have received a no deposit bonus (I didn't) but I'm not sure why you jumped to that kind of conclusion? I honestly can't remember how I won there, chances are there was a bonus involved, but it most definitely included deposit(s).
     
  32. Oct 13, 2009
  33. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Occupation:
    Homemaker
    Location:
    Bierland
    Sorry, I disagree. Using my logic - you are bound by their terms and conditions that you agreed to when signing up. Are they obligated to make an exception? If so, why?

    You aren't privy to the inner workings of a casino, so making guesses as to why casinos do this is irrelevant. Sure it sucks - but just about every MGS powered casino have similar policies, and I'm pretty sure most Playtech casinos do as well. If you don't like it, then vote with your feet and don't participate with casinos that have policies like this.

    From what I can tell, you never gave this casino a chance to look into this and possibly make an exception. Instead of using a bit of tact and discretion by perhaps PABing or contacting the casino rep here, you took it upon yourself to make this a public issue. Not the smartest move IMO.
     
    1 person likes this.
  34. Oct 13, 2009
  35. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Occupation:
    Homemaker
    Location:
    Bierland
    Okay - I was making an assumption here. I figured that any deposits that were sitting in the account would have been returned and your winnings voided. That's how I read it. Perhaps Louise can let us know what the deal was.
     
  36. Oct 13, 2009
  37. elscrabinda

    elscrabinda Experienced Member PABnorogue PABnoaccred

    Occupation:
    jvonsofdmpvs
    Location:
    Oxford
    Maybe I should have mentioned that yes I had contacted Louise here and got a "I can't do anything" response. I didn't PAB, for the very reason that I accept that they are within their rights to do it. I also do not claim that they are "obligated" to do anything.

    Making it a public issue is not about being vindictive or trying to get revenge- I just happen to think that a casino that does this kind of thing will also not think twice about other imo unscrupulous behaviour (whether or not their t&cs allow them to) and that other players should be warned about this.

    Reputable MG casinos may indeed have the term, I haven't heard of them using it though and that is the difference.
     
    3 people like this.
  38. Oct 13, 2009
  39. elscrabinda

    elscrabinda Experienced Member PABnorogue PABnoaccred

    Occupation:
    jvonsofdmpvs
    Location:
    Oxford
    I have also criticised in the past the dormancy fees levied by Intercasino- however they at least warn you about them before they are imposed (or at least tell you shortly after so that you can avoid it next time, I can't remember). Here there was no communication and unless it was a completely automated system over which they have no control it seems entirely unfair that they would close the account and confiscate the funds with not so much as a single courtesy email.
     

Share This Page