Has Rushmore Been Rogued?

footdr

Banned User: PITA violations of the Forum Rules
Joined
Jan 13, 2006
Location
cyberspace
Maybe I am blind. I had to wait very long to be paid several weeks ago. Before I deposit again I wanted to check here to see if the problem has been corrected. Can't find any information. So, checked approved and rouged sections, no Rushmore.

Anyone have further information?
 

maxd

Complaints (PAB) Manager
Staff member
Joined
Jan 20, 2004
Location
Saltirelandia

Casinomeister

Forum Cheermeister
Staff member
Joined
Jun 30, 1998
Location
Bierland
Maybe I am blind. I had to wait very long to be paid several weeks ago. Before I deposit again I wanted to check here to see if the problem has been corrected. Can't find any information. So, checked approved and rouged sections, no Rushmore.

Anyone have further information?
They've only been removed from the "Accredited" section via their non-communicative tendencies:

From last week's newsletter:
http://www.casinomeister.com/newsletter.php#skip

Rushmore Group Removed From Accredited Casino Section

This sucks. I hate it when a casino group screws up so much that they get booted from the site. Here is what happened: just a few days ago, a member in our forum reported that he was locked out of his casino account at Rushmore. It turns out that his account was considered "dormant" since it had been nearly two years since he last logged into his account. The casino, like many others, has a policy stated in their terms and conditions that accounts that have no activity for over 180 days are closed and the player forfeits his balance. This player supposedly had 1-2k still in his account - and now it's gone. The thing is, the casino never made an attempt to remind the player that the account was approaching dormancy. They just closed his account and that was that. They stated that they were not going to budge on this.

The bottom line is - is this fair? I understand that dormant accounts can pose logistical problems, and yes, there isn't a reason why these accounts aren't closed. But the casino should notify the member beforehand, and if the member comes back, the casino should offer to open the account back up with the original cash balance. To not do this is unfair in my opinion, and is unbecoming of an "Accredited Casino".

The problem was exacerbated by the operator's silence. Not a peep. The only person communicating with us is their casino manager, who seems to be caught between a rock and a hard place. I had the same problem when I was inquiring about the complaints from players springing up in our forum concerning late payments. Now there is talk of delayed payments to affiliates. One PAB from an affiliate has been filed - no response from the affiliate manager yet.

So they are off the site, and consider this a warning shot across the bow. I hope the casino administration comes to its senses and realizes that I don't care that they don't care about being listed at the site. But the players do - as well as many affiliates.

This also prompted me to add a term to the standards of Casinomeister Accredited Casinos:
Must not implement terms that can be construed as "unfair" towards the player.
That's one term I never thought I would have to add.

Get your act together Rushmore.
I guess you don't subscribe to the newsletter :confused:
 

lucky lizard

Dormant account
Joined
Sep 30, 2009
Location
israel
rushmore

I think rushmore is solid apparently they payed out $400,000 to some lucky monkey around 2 weeks ago, maybe that put them in the hole.
 

chuchu59

gambling addict
PABnonaccred
CAG
Joined
Sep 26, 2004
Location
SOMEWHERE IN ASIA
They have been delaying payments for months so this is not just a one-off incident. The 'dormant account' issue is also rogue behavior as they could not justify the seizure of funds.
 

rockydyke

Registered
Joined
Aug 16, 2008
Location
florida
I just got paid $1000 from Cherry Red which took 10 days to hit my bank. I'm now waiting for another withdrawal of $500 which I put in for yesterday. Since they are still paying I'm still playing.
 

vinylweatherman

You type well loads
Joined
Oct 14, 2004
Location
United Kingdom
I think rushmore is solid apparently they payed out $400,000 to some lucky monkey around 2 weeks ago, maybe that put them in the hole.
Have they actually PAID though, this may just be publicity for a big winner. It could also be from a NETWORK progressive, which means it is NOT just Rushmore's money, and payment might be faster coming from, or through, RTG.

If it was $400,000 from normal play, I wonder how many weeks/months/years this would take at their usual withdrawal limits.

The explanations for payment delays, and other issues, have either been absent, or cryptic - never a straight answer that adds up to explaining away all the problems.

The dormant account issue is separate in a way, but IF the group were short of ready cash, taking ruthless advantage of such terms to the letter certainly helps. They probably confiscate many small amounts from dormant accounts without it ever being an issue with the account holder. I am sure I have lost a few pennies from accounts along the way, but this particular case involved such a large sum, and the operator seemed to want this player to forget about it, rather than remind them with the result that they would be back for the money - which was, so far as we know, unbound by any WR at the time it was forgotten.

I find reports of delays in payment to affiliates much more worrying than delayed payments to players in terms of whether the group is suffering cashflow problems. Affiliates feed the business with new players, and should be the last group the operator messes around with on payments.

There was a report about delays in affiliate payments in August, but this was supposedly a "one off", and normal service was then supposed to resume for September onwards - now, are there NEW reports of delays to affiliate payments DESPITE these earlier assurances.
 

uungy

Dormant account
PABaccred
PABnoaccred
PABnononaccred
Joined
Jul 11, 2004
Location
Planet Earth (I think)
Have they actually PAID though, this may just be publicity for a big winner. It could also be from a NETWORK progressive, which means it is NOT just Rushmore's money, and payment might be faster coming from, or through, RTG.

If it was $400,000 from normal play, I wonder how many weeks/months/years this would take at their usual withdrawal limits.

The explanations for payment delays, and other issues, have either been absent, or cryptic - never a straight answer that adds up to explaining away all the problems.

The dormant account issue is separate in a way, but IF the group were short of ready cash, taking ruthless advantage of such terms to the letter certainly helps. They probably confiscate many small amounts from dormant accounts without it ever being an issue with the account holder. I am sure I have lost a few pennies from accounts along the way, but this particular case involved such a large sum, and the operator seemed to want this player to forget about it, rather than remind them with the result that they would be back for the money - which was, so far as we know, unbound by any WR at the time it was forgotten.

I find reports of delays in payment to affiliates much more worrying than delayed payments to players in terms of whether the group is suffering cashflow problems. Affiliates feed the business with new players, and should be the last group the operator messes around with on payments.

There was a report about delays in affiliate payments in August, but this was supposedly a "one off", and normal service was then supposed to resume for September onwards - now, are there NEW reports of delays to affiliate payments DESPITE these earlier assurances.
At $4k a month, it will only take 180 days to finalise the payments, since if the player doesnt log in, he/she will forfeit all funds to the casino :lolup:
 

Louise

Dormant account
Joined
Oct 23, 2008
Location
Right here
I think rushmore is solid apparently they payed out $400,000 to some lucky monkey around 2 weeks ago, maybe that put them in the hole.
Hi everyone,

I don't know from where this information was attained, but this is not true.

Concerning withdrawals, everything should be all good and up to date.

As always, please PM me with any issues or questions.

Regards,

Louise
Rushmore, Cherry Red & Slots Oasis Rep.
 

lucky lizard

Dormant account
Joined
Sep 30, 2009
Location
israel
Can't trust anyone any more

Have they actually PAID though, this may just be publicity for a big winner.
yea you are right, that guy could be waiting and wondering about that 400Gs. I sure am glad i didn't win $400,000 from some shady casino. iam gettin chills just thinkin about it, i better go lie down.
 

Louise

Dormant account
Joined
Oct 23, 2008
Location
Right here
yea you are right, that guy could be waiting and wondering about that 400Gs. I sure am glad i didn't win $400,000 from some shady casino. iam gettin chills just thinkin about it, i better go lie down.
I can confirm that we do NOT have a $400,000 winner at our casinos. I don't know where you have gotten your information from Lizard, but this is not true.

Thanks,

Louise
Rushmore, Cherry Red & Slots Oasis Rep.
 

vinylweatherman

You type well loads
Joined
Oct 14, 2004
Location
United Kingdom
I can confirm that we do NOT have a $400,000 winner at our casinos. I don't know where you have gotten your information from Lizard, but this is not true.

Thanks,

Louise
Rushmore, Cherry Red & Slots Oasis Rep.
References please, Lizard

There is a great deal of misinformation on the internet, and this is not the first time such a piece of "information" has proven to be untrue. It could just be an affiliate, or a shill, trying to promote the brand with an exaggerated big win. It could be true, but attributed to the wrong casino. It could even be a misprint, being perhaps 4K, and not 400K.

A casino should notice a 400K winner, and would almost certainly be using it as publicity.

What IS worrying though, are reports of affiliates suffering payment delays. Are these old reports from the summer, or a new problem emerging - more references to sources needed.
 

KasinoKing

WebMeister & Slotaholic..
webmeister
PABnonaccred
CAG
MM
Joined
Aug 25, 2004
Location
Bexhill on sea, England
What IS worrying though, are reports of affiliates suffering payment delays. Are these old reports from the summer, or a new problem emerging - more references to sources needed.
For me, they were OK up til May, then June was 6-days late, I had no earnings in July, August was 3-days late and September is now 5-days late and counting... :(
Something is definitely up in the Rushmore camp, but no-one from the outside seems to know just what.

KK
 

vinylweatherman

You type well loads
Joined
Oct 14, 2004
Location
United Kingdom
For me, they were OK up til May, then June was 6-days late, I had no earnings in July, August was 3-days late and September is now 5-days late and counting... :(
Something is definitely up in the Rushmore camp, but no-one from the outside seems to know just what.

KK
Well, that's a "new" problem. The promise was that post-August payments would be on time. The delays are small, but persistent. September looks to be as bad as back in July, worse than August - this looks like things are worsening, not improving.


Louise stated:-

Concerning withdrawals, everything should be all good and up to date.
She failed to respond to the point about AFFILIATE payments, but must have seen it in the thread. The reply is again "cryptic", preceeded by "Concerning withdrawals", as to simply state "everything should be all good and up to date" would be untrue for affiliate payments, although could be true for player withdrawals.

Perhaps players could tell us whether Louise is correct in stating that PLAYYER WITHDRAWALS are now up to date.
 

Louise

Dormant account
Joined
Oct 23, 2008
Location
Right here
Louise stated:- She failed to respond to the point about AFFILIATE payments, but must have seen it in the thread. The reply is again "cryptic", preceeded by "Concerning withdrawals", as to simply state "everything should be all good and up to date" would be untrue for affiliate payments, although could be true for player withdrawals.
Sorry, I did miss the posts about affiliates having delayed payments due to them.

The payments to affiliates are not done by our casino withdrawals department so I'm not sure the status of these payments nor the reasons for the delays.

I wish I could do more to help out but only the affiliate managers can answer queries on these payments.

Regards,

Louise
Rushmore, Cherry Red & Slots Oasis Rep.
 

Casinomeister

Forum Cheermeister
Staff member
Joined
Jun 30, 1998
Location
Bierland
For me, they were OK up til May, then June was 6-days late, I had no earnings in July, August was 3-days late and September is now 5-days late and counting... :(
Something is definitely up in the Rushmore camp, but no-one from the outside seems to know just what.

KK
Actually KK, I would consider this an inconvenience, but not something to get too hung up about. If payments are lacking by weeks - or months, then we have a problem.
 

kavaman

Senior Member
PABnononaccred3
PABnononaccred3
MM
Joined
Dec 2, 2001
Location
finland
My withdrawals have been pretty ok with rushmore. There was a period 1-2 months ago when it took a few (1-3) weeks to get the cash-in:s , now they are paying within 7 days on e-wallet withdrawals if i just get lucky enough to win.

kavaman
 

brianzz

Dormant account
Joined
Feb 2, 2006
Location
TN
I must be in the minority in this area, I just cashed out from Cherry Red and got my withdrawal in 3 days after it was approved :thumbsup:
 

takethemoney

Banned User - Chargebacks at Slotastic
Joined
Apr 14, 2004
Location
Washington
I must be in the minority in this area, I just cashed out from Cherry Red and got my withdrawal in 3 days after it was approved :thumbsup:
I got sour on them when it took almost a month to get my first and only win from them, which was over $4000. I've played some there, but only cautious amounts. Frankly I feel like their support staff has become indifferent to the player and not as responsive or supportive as they used to be. My last incident with them was when I was told I would have an email inviting me to quick tender within 2 hours. The email never came and I approached Casino Titan and had my invite within 30 minutes.

I do know Casino Titan pays faster and support is day and night different than Rushmore group. Just my 2c.

I'm not happy that they have become unaccredited, but I'm happy I know because this will cause me to avoid them now. Signs of going rogue are there now.
 

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